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Kismartini Kismartini
Departemen Ilmu Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro
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Analisis Peran Stakeholders dalam Pengembangan Pariwisata Siosar Grace Ginting; Kismartini Kismartini; Tri Yuniningsih; Teuku Afrizal
PERSPEKTIF Vol. 11 No. 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5225

Abstract

Siosar is one of the tourist areas located in Karo Regency, North Sumatra. The tourism development of Siosar tourism area involves the roles of stakeholders, namely government, private sector and community. The role of stakeholders is needed to carry out development including tourism development so that it can be carried out optimally. Stakeholders are individuals or groups involved in tourism development. The purpose of this research is to analyze the roles of stakeholders in developing the tourism area of Siosar. The research method used is a literature review study. The results showed that the role of stakeholders in the development of the Siosar tourism area was not significant. Siosar is a tourist area that has natural potential, agro-tourism, and others that must be developed properly. Each stakeholder plays its role, but has not given optimal results, there are still imbalances in roles and the obstacles faced indicate that stakeholders have not fully played their roles, both the roles of the government, the private sector and the community. The role of stakeholders is not yet optimal because there is no cooperation and communication that is well established. The local government should have collaborated with the private sector and the community to make efforts in developing tourism, so that tourism development in the Siosar tourism area can be more optimal and significant.
Keterlibatan Warga Terhadap Akun Twitter Pemerintah Provinsi Jawa Tengah, Jawa Timur, Jawa Barat : Analisa Data Mining Anton Purwadi; Kismartini Kismartini; Retno Sunu Astuti; Teuku Afrizal
PERSPEKTIF Vol. 11 No. 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5283

Abstract

This article focuses on citizen engagement analysis on local government twitter through data mining analysis. Based on the concept of measuring citizen engagement from Haro-de-Rosario in 2018, this article analyzes three official twitter accounts of the Central Java provincial government, East Java province and West Java province. Data were collected by data mining with Scrape Storm software with measurement dimensions consisting of love, reply, retweet, tweet, and followers. The measurement results reveal that the level of citizen engagement varies widely, the highest value of citizen engagement is the account of the province of East Java (0.00068), and the second rank is the province of Central Java with a value of 0.00031 and the third rank is the province of West Java with a value of 0.00023. The design of public communication policies on social media should consider aspects of the level of citizen engagement as a benchmark for government efforts to increase public participation interest in managing local government.
Akuntabilitas Layanan Surat Izin Mengemudi Keliling di Jawa Tengah Muji Ediyanto; Kismartini Kismartini; Retno Sunu Astuti; Teuku Afrizal
PERSPEKTIF Vol. 11 No. 1 (2022): PERSPEKTIF - January
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i1.5346

Abstract

This study aims to analyze the accountability of mobile driving license (SIM) services. Service accountability is the accountability of public service providers to the community for every decision and action. Instead, accountability is a motivation for all stakeholders to be responsible for the services provided to realize good governance. This research has a qualitative-descriptive approach with the research location in the working area of the Central Java Regional Police. Data were obtained through in-depth interviews, field observations and documentation. The results showed that the performance of the Ditlantas Polda Central Java was not optimal. This is indicated by the discrepancy between the mobile SIM service product and the number of owners of passenger cars and motorcycles. This condition is influenced by the quantity and quality of human resources/employees, the lack of collaboration with other parties and the low level of socialization to the community. The mobile SIM service facility is also the cause of the low performance of the Central Java Police Ditlantas. The car as a service key facility is not adequate. On the other hand, offline mobile SIM services are still found in the Central Java region. This service is not integrated, thus reducing the quality of mobile SIM services, especially for immigrants who are not from other regions. The conclusion is that the accountability of the Central Java Police Ditlantas regarding mobile SIM services is still relatively low. So that to increase the accountability of the Central Java Police Ditlantas, they must carry out an evaluation to rearrange plans and concepts, build collaboration and increase socialization related to mobile SIM services.
Penerapan Aplikasi Pendaftaran Antrean Paspor Online dalam Upaya Meningkatkan Pelayanan Publik di Bengkulu Deni Triyanto; Kismartini Kismartini; Henny Aprianty; Puteri Novelia
PERSPEKTIF Vol. 11 No. 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.5876

Abstract

This study aims to determine and understand the application of the Online Passport Queue Registration Application (APAPO) in an effort to improve public services in Bengkulu City at the Class I Immigration Office at Bengkulu Immigration Checkpoints. The study used a qualitative descriptive method, with 10 research informants, consisting of 4 Immigration Office informants and 6 community informants. Data analysis used qualitative analysis. The results of the study show that: (1) The implementation of e-government at the Immigration Office Class I TPI Bengkulu has been going quite well because there are still obstacles, namely complicated and limited service quotas; (2) Passport services at the Immigration Office Class I TPI Bengkulu through the use of online passport services are of Sufficient Quality; and (3) The supporting factors in the application of electronic government in improving the quality of online passport making services are the existence of clear regulations, clear service needs and an adequate number of personnel. While the inhibiting factors in implementing e-government in improving the quality of online passport making services are the complexity of the APAPO application, the limited number of queue quotas and sometimes incomplete requirements, so that services cannot be implemented.
Faktor – Faktor yang Mempengaruhi Kualitas Pelayanan Publik di Kantor Pertanahan Kota Semarang Riska Aidina Pristiria; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol. 11 No. 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.5897

Abstract

This study aims to determine the effect of organizational structure, employee capabilities and service facilities on service quality at the Land Office of Semarang City. The main data used is a questionnaire consisting of 27 question items, distributed to people who register and receive land services from Kantor Pertanahan Kota Semarang, either direct applicants or authorized recipients of 377 respondents. The data obtained were analyzed by multiple linear regression using the SPSSv16 software application. The results show that the quality of service at the Kantor Pertanahan Kota Semarang is currently in the good category (average 3.14), even so, there are still several things that need to be addressed related to guaranteeing the timeliness of service management and the accuracy of service costs. There is a significant influence between organizational structure factors, employee capabilities and service facilities on the quality of service both simultaneously at 63.1% and partially at 29.9%, 35.2% and 8.3% respectively. The most dominant factor in determining service quality in this study is the employee ability factor of 35.2%, followed by the organizational structure factor of 19.9% and the service facility factor of 8.3%.
Analisis Kualitas Pelayanan Parkir Tepi Jalan Umum di Kota Pekalongan Herlambang Dwi Anggara; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol. 11 No. 2 (2022): PERSPEKTIF - April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i2.6033

Abstract

This article aims to analyze the quality of public services regarding public roadside parking in Pekalongan City. The problem in this study is focused on parking problems, namely limited land or vehicle parking lots so that people park their vehicles arbitrarily. In addition, it is also due to the actions of several parking attendants who collect parking fees that exceed the provisions and the presence of illegal or unofficial parking attendants who make parking arrangements and collect parking fees. In order to approach these problems, the theoretical references from Zeitaml and Ilosa are used, namely tangible, reliability, responsiveness, assurance, empathy, transparency and security. The data were collected through direct observation and interviews with informants and analyzed qualitatively. This study concludes that the quality of parking services on the edge of public roads is not good. This is indicated by the three dimensions that state that they are not good, namely reliability, responsiveness and assurance, although four dimensions state that they are quite good, namely tangible, assurance, empathy, transparency and security, so that the quality of parking services on the edge of public roads needs to be improved.
Mewujudkan Semarang Hebat melalui Smart City (Studi Kasus pada Dimensi Smart Economy Kota Semarang) Dimas Anugrah Dwi Saputra; Kismartini Kismartini; Ida Hayu Dwimawanti; Teuku Afrizal
PERSPEKTIF Vol. 11 No. 3 (2022): PERSPEKTIF - July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i3.6273

Abstract

Smart City is a concept to shape a city for the better and can improve the welfare of its people. One of the dimensions in the implementation of Smart City is a smart economy that focuses on managing the development of economic growth that starts with innovations to increase competitiveness and open new business opportunities. Semarang city is one of the cities in Indonesia that has been implementing this concept since 2013 and its implementation was awarded Best Smart economy City in 2018. The methodology used is qualitative descriptive with primary data collection techniques with interview techniques and secondary data with literature study techniques. The implementation of the smart economy in Semarang City has three important aspects, namely Industry, Transaction, and Welfare. These three aspects are integrated into the indicators of the Semarang Hebat Priority Program which 6 indicators of 10 indicators. In this article, the author explains the implementation of the achievements of the smart economy in the city of Semarang based on the indicators of the Semarang Hebat Priority Program. In this article, the author explains the implementation of the smart economy in the city of Semarang based on the indicators of the Semarang Hebat Priority Program. The implementation of the smart economy in Semarang City has been running by showing a positive trend, with constraints from external factors in the form of the Covid-19 Pandemic. It is hoped that the Semarang City Government can maximize and improve sectors that show positive trends and anticipate unexpected conditions in the future.
Analysis of the Implementation of Policy on Equalizing Administrative Positions to Functional Positions in Central Government Agencies Istyadi Insani; Hardi Warsono; Kismartini Kismartini; Retno Sunu Astuti
PERSPEKTIF Vol. 11 No. 3 (2022): PERSPEKTIF - July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i3.6335

Abstract

Equalization of positions from administrative positions to functional positions is one form of implementation of the policy of simplifying the bureaucracy into two levels in government agencies in Indonesia. This problem occurs because the equalization of positions is carried out in a relatively short time without being preceded by an in-depth study. This condition has an impact on the career uncertainty of functional officials as a result of the equalization which has an impact on the decline in employee performance and organizational performance. This study aims to analyze the process of equalizing administrative positions to functional positions in order to formulate inputs for improving the implementation of these policies in the field. The research method uses a qualitative descriptive approach. Research informants determined the snowball with key people Central Government Officials and related functional officials. Data was collected through observation, in-depth interviews and literature study. Data analysis techniques with data reduction, presentation and conclusion. The validity of the data using a triangulation technique of sources and data. This theory uses the theory of policy implementation. The results of the study indicate that the equalization of administrative positions to functional positions in government agencies needs to pay attention to communication factors, resources, dispositions and bureaucratic structures. Recommendations are in the form of policy proposals to improve arrangements for equalizing administrative positions to functional positions.
Kualitas Pelayanan Surat Ijin Mengemudi (SIM) pada Masa Pandemi Covid-19 di Polrestabes Semarang Didi Dewantoro; Kismartini Kismartini; Ida Hayu Dwimawanti
PERSPEKTIF Vol. 11 No. 4 (2022): PERSPEKTIF, October
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v11i4.6380

Abstract

During the Covid 19 pandemic, driver’s license or SIM services at the Semarang Polrestabes Satpas Unit Office were limited, with the aim of avoiding crowds and interactions in order to prevent the spread of the Covid 19 virus. Service time for SIM test participants was limited, service officers were limited, as was the number of people taking SIM test participants. restrictions are made. This affects the quality of service to the people who take the SIM test participants. This study aims to investigate the quality of service for a driver's license (SIM) during the Covid-19 pandemic at the Semarang Police Station. The results showed that the quality of service provided by Polrestabes Semarang did not meet the expectations of the community because the calculated quality value (Q) had a result of less than (≤) 1. The obstacle faced was the need for priority on completeness in the context of health protocols that were still lacking both officers and the public. service users, lack of cleanliness of infrastructure and service officers who are still lacking. The solution when viewed from Quadrant A of the Cartesian diagram of the Servqual model, the attributes of community needs that are the main priority and must be improved are the condition of clean bathrooms, neat appearance of officers by implementing health protocols, officers paying more attention to users, especially during the pandemic to maintain distance and keep 50% capacity; the price of the appropriate SIM product, the ease of payment, the guarantee comes first if there is an error on the officer, the solution is given in experiencing public complaints about SIM services. And the solution that can be given is to complete the Covid-19 pandemic attribute equipment including symbols marking social distancing, providing handwashing and soap in several corners of the service room, as well as being disciplined in using masks by officers and also providing masks for people who come without wearing masks, completing the list of available services,  increasing the knowledge of officers regarding SIM services provided to answer all forms of community questions, and making it easier for all people to get services without discrimination.
Penta Helix Collaboration dalam Pemberantasan Korupsi untuk Mewujudkan Good Governance di Indonesia Kismartini Kismartini; Nina Widowati; Shabilla Putri Syaharani; Anindita Ghina Pramudita
Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Vol. 10 No. 2 (2022): Edisi September 2022
Publisher : Asosiasi Ilmuwan Administrasi Negara (ASIAN)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47828/jianaasian.v10i2.116

Abstract

Eradication of corruption in Indonesia has been pursued through various efforts, but the phenomenon of corruption is still very worrying. One of the efforts is through cooperation between stakeholders so that the eradication of corruption can be carried out more comprehensively from various aspects of life. This study aims to analyze the role and cooperation of stakeholders in eradicating corruption to realize good governance in Indonesia. Secondary data sources are used in this study, in the form of the latest online news, the results of previous research published in reputable journals as well as reports from both government and private entities. The data were analyzed using domain analysis techniques, to get a general picture of the object under study that came from social issues. Based on the Penta Helix approach, it can be seen that stakeholders who play a role in eradicating corruption in Indonesia consist of the Government, Community, Private, Academic, and Mass Media. Although all stakeholders have played a role, this role has not been as expected. Likewise, collaboration between stakeholders has not been carried out optimally. Therefore, a more comprehensive study is needed to increase the role and collaboration among the stakeholders involved.
Co-Authors A Rina Herawati AA Sudharmawan, AA Abdusalam Masaud Achmad Aufa Anggarda Adam Nurfaizi Rosyan Adang Aldhila Adhani Windari, Adhani Adiatma Nugraha Aditya Cahya Putra Afina Putri Saffanah Afrizal, Teuku Afta Kartika AG, Munzir Agus Ananto Widodo Agustin Rina Herawati Agustin Rina Herawati Ahmad Nursalim Aida Muzdalifah Aida Safira Ainun Nisa, Isnanda Aiyub Alamsyah Alamsyah Albertus Yose Satria Alfian Ali Roziqin Ali Roziqin Alice Meizahra Aliefatul Hidayah, Aninda Aloysius Rengga Aloysius Rengga Alvera Hazmi Wikaningtyas, Alvera Hazmi Amanda Natasya Putri Amirudin Amirudin Ammar, Marah Amn Zarkasyi Rahman Amni Zarkasyi Rahman, Amni Zarkasyi Ana Maria Sri Hariyati Anak Agung Istri Sri Wiadnyani Andri Setiawan Anggrini Santy Sitorus Anindita Ghina Pramudita Anindita Ghina Pramudita Anindita Meutiasari, Ni Ketut Anis Rizki Fadhilah Annatasya Yunita Nugroho Annaz, Reza Allifia Anton Keliat Anzilna R. Nabella Aos Aos Aprianty, Henny Argiannata Gitarus Ari Subowo Arif Budy Pratama Ary Widyastuti Aufarul Marom Augustin Rina Herawati Augustin Rina Herawati Aulia Audrey Al Fahri Ayu Andriani Simaibang, Ayu Andriani Ayu Sekar Rini Ardiawati Ayuningtyas, Tandria Shinta Azis Nur Bambang AZRA ZAHIDAH, EIDEL AZRA ZAHIDAH Bambang Pujiyono Bambang, Azis Nur Bianca Alma Hafizha Boedi Hendrarto Budi Puspo Priyadi Budi Sulistyaningrum, An Nisaa’ Cahya, Alfhi Fusvita Cahyo Uji Purnanto Catur Wulandari Chrecencya Ekarishanti Citra Permatasari Cristyani, Vera Sulistyana Devi Debby Rinata Abadi Delima Anggasetya Prabuninggar Delly Maulana Deni Triyanto Dessy Grestika Ratna Dewi Rostyaningsih Dharmawan, Eka Wira Diah Farah Fauziah Didi Dewantoro Dimas Anugrah Dwi Saputra Dinda Norrahmawati Dona Lika Indriyana, Dona Lika Duta Carisma Danna Dwi Irawan, Bayu Dwi Muhammad Furqon Dyah Lituhayu Eka Wira Dharmawan Elista, Amanda Elsia Putri Hutabarat Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Estiyana Indriyani Fadhil Ilhamsyah Faisal Riza, Faisal Faizal Madya Fajar Ifan Dolly Faris Budiman Farizky, Vonny Fathurrohman Fathurrohman Fathurrohman Fathurrohman Fatmasari, Nur Aisyah Fauzia, Salsabila Azzahra Febriyanto, Arief Dwi Fernanda Charisma Wardani, Fernanda Charisma Fikriyah, Ledi Nabila Gentur Wiku Pribadi Ghana Abdila Hekmatyar Gita Widhaswara Grace Ginting Hafizha, Bianca Alma Hardi Warsono Harfin Nurulhaq Hari Susanta Hartuti Purnaweni Haryono S Huboyo Henna Rya Sunoko Herawati, Agustin Rina Herawati, Augustin Rina Herbasuki Nurcahyanto Herlambang Dwi Anggara Herwati, Augustin Rina Hilda Marta Suri Huda Adi Pradana Ida Hayu Dwimawanti Ika Riswanti Putranti Imtiyaza, Hana Inayah, Destyana Kharismatul Indah Nurayuni Indarti Saraswati Indriasari, Ady Indriastuti Kusuma Mardiyani Irene Natalia Siahaan Ismi Syarifatus Sa'diyah Isnaeni Yuliani Isro Lailia Istyadi Insani Izzati, Munifatul Jafron Wasiq Jafron Wasiq Hidayat Johan Setiabudi, Johan Kalmah, Kalmah Karina Putri Widiantari, Bernadeta Kevin Daru Bailovan Kristiawan, Daffa Aulya Lady Marietha Theresa Noge1 Larasati Widada Putri Larasati, Dinda Latifazzahra, Aisyah Lea Prastika Lilis Sri Sulistiani Lillah Apriana Listyaningsih Dewi Pamungkas Maesaroh Maesaroh Maesaroh Maesaroh Mangesti, Widyo Margaretha Suryaningsih Maria Aprilia Mariayani Oktafiana Rene Mariayani Rene Maryam Masykurotur Rizqi Aji Putri Maulida Syifaurrochmah Milasari, Rini Mochamad Arief Budihardjo Mohammad Nurul Huda Muhammad Arif Hidayatullah Muhammad Arif Hidayatullah Muhammad Haris Zakiyuddin Muhzi Anggara Muji Ediyanto Muliya Rahmayanti Munifatul Izzati Murtadho Yusuf, Irfan Muzdalifah, Aida Nabil Ma Arif, Muhammad Naila Authori Nina Widowati Nita Novia Lestari Nita Rahmawati, Nita Novi Listianti Noviana Rachma Novira Wulandari Novliza Eka Patrisia Nur Anisa Ariyani Nurghariza Ainunnisa Nurhusna, Nabila Nurul Fajrin Nurul Fajrin Nurul Fauziah Oktarina, Venny Rosiana Oktaviana, Prita Veronica Putri Paramitha, Yulia Della Permana, Zelado Adhi Pertiwi Oktavia Setyaningtyas Praditya, Ferdi Pramesta, Lendhia Maharani Pramesti, Retha Pratisto Nugroho Prawata H. Sudharto Prita Veronica Putri Oktaviana Priyadi, Budi Puspo Purwadi, Anton Puspita, Annisa Sila Puspo Priyadi, Budi Puteri Novelia Putri Cahyaningrum, Alfina Putri Syaharani, Shabilla Putri Widyanti Putri, Shinta Noor Aini R Slamet Santoso Rafinzar, Rahmat Rahayu Rahayu Rahayu Rahayu Rahmasari, Inka Putri RAHMATIKA, IZZA Rahmawati, Athaya Dea Ramadhani M. Andrea Rasika Istahara Windriyaningrum Ratih Wulandari, Florentina Rendi Febria Putra Rene, Mariayani Reni Shinta Dewi Resynia Titiasvi Wahyudi Retna a Hanani Retna Hanani Retno Sunu Retno Sunu Astuti Rifky Usman Alfarez Riska Aidina Pristiria Riska Destiana Riska Destiana Riskana Firdya Riyana Afila Riza, Faisal Rizal M, Muhammad Khoirul Rizal Wahyu Pratama, Muhammad Rizka Hapsari, Armaviani Rizqa Alya, Farah Rizqiya, Yusriana Saira Robby Kurniawan Junaidy Rona Yunita Nugraheni Rossilawati, Risky Shinta Rumalolas, Samad Rupaiedah, Ane Ruth Melly Diana Sadikin, Supriyadi Salsabila Azzahra Fauzia Salsabila, Zakiah Saputro, Yusa Eko Saraswati, Indarti Satria Adhi Pradana Sekar Alifia Rahmawati Septi Anjani Putri Dwika Setiabudi, Johan Shabilla Putri Syaharani Shinta Dewi, Reni Simanjuntak, Sri Yunita simson tondo Siti Adiyani Ayu Prasetyowati Siti Malaiha Dewi Siti Marlina, Siti Slamet Santoso Sofjan Aripin Sopyan, Ence Sri Mahardika, Sofia Sri Puryono Sri Suwitri Sri Suwitri Sukma Adelia Putri, Azzani Sulistiani, Lilis Sri Sulistiyo Ardi Nugroho Sundarso Sundarso Sundarso Sundarso Sundarso Sundarso Susanti AS, Mey Sutisno Anggoro Syafik Wazan Syafrudin Syafrudin Syafrudin, Syafrudin Tandria Shinta Ayuningtyas Teguh Yuwono Teuku Afrizal Thirdy Hadmiarso Titik Djumiarti Tri Adriyanto, Tri Tri Yuningsih Tri Yuningsih Tri Yuniningsih Triyanto, Deni Venny Rosiana Oktarina Veronica Nimas Wahyu Kresna Aji Wahyudi, Rochmad Wati, Mei Sarah Wazan, Syafik Werdha Candratrilaksita Widya Kusuma Harniawati Wijanarko, Bagoes WIJAYANTO WIJAYANTO Wiji Kasiyani Yanuar Luqman Yasmine Permata Sari, Yasmine Permata Yoga Aldi Saputra Yulia Della Paramitha Yusa Eko Saputro, Yusa Eko Yusdi Vari Afandi Yusuf Rajendra Yusuf, Irfan Murtadho Yuwanto Yuwanto Zainal Hidayat Zetia Wijayanti