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Taufiq Taufiq
Dosen Pendidikan Fisika FKIP Universitas Sriwijaya, Sumatera Selatan, Indonesia
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Journal : Journal of Humanities and Social Studies

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Analysis Of The Influence Of Umrah Travel Services, Prices And Facilities On Umrah Pilgrimage Satisfaction In Medan City Taufiq, Taufiq; Batubara, Maryam; Arif, Muhammad
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 7, No 2 (2023): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v7i2.8614

Abstract

With the increasing development of the times, service to customers is a very important factor. Therefore, the provider must be able to provide satisfaction to its customers, for example by providing a higher quality, cheaper product and better service. A product is said to be of good quality if it can meet the needs of its customers. Therefore, knowledge of customer needs and satisfaction (customer requirements) is very important. In this study using quantitative methods with a sample of 85 Umrah pilgrims in Medan City. The results of this study show that service has a significant effect on pilgrim satisfaction. The processed data showed that the sig value was 0.019 0.05. It means that Ho is rejected and Ha is accepted. Thus, it can be concluded that there is a positive and significant influence between services on the satisfaction of Umrah pilgrims in Medan City. Cost has a significant effect on pilgrim satisfaction. The results showed that 0.029 0.05. It means that Ho is rejected and Ha is accepted. There is a positive and significant influence between costs on the satisfaction of Umrah pilgrims in Medan City. Facilities have a significant effect on pilgrim satisfaction. The results showed that 0.018 0.05. That is, Ho was rejected, Ha accepted. There is a positive and significant influence between facilities on the satisfaction of Umrah pilgrims in Medan City.
Co-Authors ABDUL BASHIR, ABDUL Abubakar Abubakar Achmad Soeharto Adnan, Nazeli AKHMAD NOOR Akramunnisa, Akramunnisa - Alchalil Alchalil Ali muhajir, Ali Alkhaidir, Alkhaidir Amarullah, Amarullah Ananda, Faisar Andaiyani, Sri Anik Kunantiyorini Anwar Anwar Aravik, Havis Ari Fahrial Syam Arief, Muyassir Arif, Muyassir Ariska, Nana Ariyandi, Zulham Asniar Asniar Asri Asri ASRIL ASRIL Asrita, Asrita Astia Putri Azhar, Zahroel Azwar Azwar Badriana, Badriana Baharuddin, Muhammad Rusli Batubara, Maryam Bernadette Robiani Bongso, Saiful Bukhari Bukhari C Rinaldi A Lesmana Chairil Pratama Dedi Fariadi Denmar, Denmar Dirta Pratama Atiyatna Dwi Darma Puspita Sari Dwi Edi Wibowo Ery Wati Ezzerouali, Souad Ahmed Fadlisyah Fadlisyah Faliqul Isbah Fanani, Ahmad Aziz Faridi Faridi Farisya, Putroe Fatwa, Islami Fikhri, Aditya Aziz Fitriani A , Fitriani A Fitriani Fitriani Hamidi Hamidi Hamira, Hamira Hardiana, Hardiana Harjomulyadi, Sarwono Hendrawan, Yoni Heriyanto Heriyanto hery saputra Humaedi Ichsan Hamidi Insani, Sri Ayu Inten Meutia Iqbal Iqbal Irham Zaki Irwan Irwan Ishak, Zulkarnain Izzati, Nurul Jakfar, Sukandar Jumadi Jumadi Jumarniati, Jumarniati Junaidi Junaidi Lannyati, Niniek Lasido, Nur Allan M. Hatta Maharani Maharani, Maharani Mainan, Cut Marhayudi, Putut Maryana Maryana, Maryana Mashuri, Imam Maulana, Nora Maulida, Nanda Rizka Maulina, Suci Mega, H D Miftha Pratiwi Mila Safitri, Mila Mirunnisa Mirunnisa Mirunnisa, Mirunnisa Muchlis Abdul Muthalib Muhammad Arif Muhammad Daud Muhammad Fikry Muhammad Ilyas Muhammad Yusuf Muhammad Zakaria Muhammad Zulham Muhibuddin Muhibuddin, Muhibuddin Mukhlis Mukhlis Mukhsinin, Iqbal Munar Munar Munirul Ula Murni Yuniwati, Murni Musriandi, Riki Mustakim Mustakim Napitupulu, Diana Ria Winanti Nasrah, Sayni Nazaruddin, Saiful Niko Halpito, Fauzi Wahyu Nunsina, Nunsina Nur Khasanah Nur Rahmah Wahyuddin Nurdin Nurdin Nurdin Nurdin Nurhayati, Is Nurjannah Nurjannah Oslan Jumadi Pasaribu, Simon Alex Patmaniar, Patmaniar Patobun, Patobun Razali Razali Rosdiana Rosdiana Ruhama, Ruhama Ruhamah Ruhamah Saleh, Muhammad Arif Sami'an, Sami'an Santi Santi Sari, Cut Jora Sayuti, Muhammad Setiawan Setiawan Siraj Siraj Siregar, Zulfikar Ali Buto Suhel Suhel Suhendro Suwarto, Suhendro Sukanto Sukanto Sukmawati Sukmawati Sumartan Sumartan Sumartono, Arief Muhammad Suparmin, Sudirman Suryaningsih, Nur Anny Syahputra, Angga Syahputra, Azhar Syahri, Alfis Syamsidah, Syamsidah SYAMSU ALAM Syukriah Syukriah, Syukriah Taufiqurrohman , A.H. Asari Tiyas Vika Widyastuti Trisna Trisna, Trisna Tuje, Ihzattul Faudzan Uyun, Nadirotul Wafda, Andi wahyuni wahyuni Waty, Eri Widya Putri Ramadhani Yuliandari, Widyanti Yunisvita, Yunisvita Zamruddin Hasid Zulfikar Ali Buto Zulfikar Zulfikar Zuraida Zuraida Zurmiardi, Zulmiardi