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All Journal Jurnal Kependidikan: Penelitian Inovasi Pembelajaran Eduhealth International Research Based Education Journal PEMBELAJAR: Jurnal Ilmu Pendidikan, Keguruan, dan Pembelajaran BULLETIN OF THE MARINE GEOLOGY PINTER : Jurnal Pendidikan Teknik Informatika dan Komputer JMM (Jurnal Masyarakat Mandiri) Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan JURNAL PENDIDIKAN TAMBUSAI Jurnal Geologi Kelautan: Media Hasil Penelitian Geologi Kelautan Joyful Learning Journal TAJDID JOURNAL OF INFORMATICS AND COMPUTER SCIENCE Bulletin of Counseling and Psychotherapy Didaktik : Jurnal Ilmiah PGSD STKIP Subang BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Spirit Sustainable: Jurnal Kajian Mutu Pendidikan Jurnal Masyarakat Maritim Jurnal Nasional Manajemen Pemasaran dan SDM Wahana Dedikasi : Jurnal PkM Ilmu Kependidikan Masjiduna : Junal Ilmiah Stidki Ar-Rahmah Cokroaminoto Journal of Primary Education International Journal of Community Service Jurnal Pengabdian Olahraga Masyarakat Jurnal Akuntansi, Manajemen, Bisnis dan Teknologi Jurnal Kewarganegaraan El-Ecosy : Jurnal Ekonomi dan Keuangan Islam Jurnal Manajemen Bisnis dan Kewirausahaan Parta: Jurnal Pengabdian Kepada Masyarakat Indonesian Journal of Multidisciplinary Science HEUTAGOGIA: Journal of Islamic Education Seminar Nasional Pengabdian Kepada Masyarakat Ar-Rihlah : Jurnal Keuangan dan Perbankan Syariah Prosiding University Research Colloquium Journal of Coaching and Sports Science Ibnu Sina: Jurnal Kedokteran dan Kesehatan - Fakultas Kedokteran Universitas Islam Sumatera Utara Indonesian Journal of Physical Activity Global Education Journal TERAPUTIK: Jurnal Bimbingan dan Konseling Jurnal Manajemen dan Pemasaran Digital Socius: Social Sciences Research Journal GEMBIRA (Pengabdian Kepada Masyarakat) PEDAMAS (Pengabdian Kepada Masyarakat) WIKUACITYA: Jurnal Pengabdian Kepada Masyarakat Jurnal Kopendik Aksyana : Jurnal Akuntansi dan Keuangan Islam EDUKASI : Jurnal Penelitian dan Artikel Pendidikan Jurnal Hubungan Internasional Indonesia (JHII)
Muhammad Zulfikar
STMIK Amikom Yogyakarta
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FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KEPUTUSAN PELANGGAN DALAM MEMILIH KEMBALI JASA PELAYANAN RAWAT INAP DI RUMAH SAKIT ISLAM JOMBANG Zulfikar, Muhammad; Ghofar, Abdul
Eduhealth Vol 1, No 1 (2010): Jurnal Edu Health
Publisher : Eduhealth

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Abstract

AbstractCustomer behavior in decision-making of choosing a facility inpatient services is influenced by several factors include social, cultural, individual and psychological. With customer expectations get a sense of security in fulfilling the need in solving health problems, so the hospital must improve services and give satisfaction commensurate with the costs incurred by the patient.This type of analytic study correlation with Cross Sectional design. Independent variables in this study are factors associated with the customer's decision of social, cultural, individual, psychological. While the dependent variable is the decision in selecting back rawayat inpatient services. This research instruments used Questioner then tabulated and analyzed using Spearman's Rho test statistic with a value of α = 0.05.The results of Spearman's Rho test statistic value of 0.007 obtained from the individual factors, psychological factors 0.001, 0.011 from social factors, cultural factors 0.023 from the value of α = 0.05, where H 0 is rejected and H 1 accepted which means there is a relationship between factors associated with the customer's decision in selecting back-patient services at the Islamic Hospital Jombang.Decision customers choose inpatient services is influenced by several factors including: individual factors, psychological factors, social factors and cultural factors. Thus, the client has authority to make a decision in the use of hospital services both in the service of safe, comfortable and can meet clients' needs and expectations. Keywords: individual factors, psychological factors, social factors, cultural factors, the customer's decision.
Co-Authors , S.Si., MT., Subarsyah . Hasbunallah AS Abbas, Ihsan Abdul Ghofar Abdul Rahman Abdul Wadud, Abdul Adly, M. Amar Afriyanti, Serlina Triya Agung Putra Jamin, Muhammad Ajie, Hamidillah Aksir, Muh. Ilham Albab, Ali Alhamdika, Zidan Alindra, Afridha Laily Alridho Lubis, Muhammad Andharani, Sri Nastiti Andi Atssam Mappanyukki Andi Hasriadi Hasyim Andini, Diah Yola Anggraini, Dinda Annisa Rahmania Ardhianto, Erdiek arif ali, arif Arimbi Astuti, Rivana Agustina Tri Aulia, Syifa Siti Awal, Asri Azzahra, Mai Lindah Azzahra, Naufia Nurzakiyyah Baskoro, B. Harjo Bona Daud Damanik, Matthew Bustang Bustang Bustang Chaindra, Willy Cipta Perdana Hamkaputra, Daeng D, Deborah Deny Setiady Dewi Setiawati Dewi, Ainun Karuni Dwi, Ghanistantiono Eko Saputro, Eko Eva Dianawati Wasliman Faisal, Farid Fanani, Agus Faozi, Faiz Fathur Rokhman Fauzia, Azhar Syifa Feisal Leonard Ridwanullah Fuadah, Riqotul Gerry Pratama Gutji, Nelyahardi Haeril Haeril, Haeril Hakim, Zulfahnur Taufiqul Hamdi, Muhammad Hamzah, Alimin Hanwita, Aulia Anggit Harahap, Nur Hasanah Hasmyati Hasmyati, Hasmyati Hasyim, Iqbal Hayani, Aida Helen Sasty Pratiwi, Helen Sasty Henry Munandar Manik Heri Maria Zulfiati, Heri Maria Herry Purnama, Herry HIKMAD HAKIM Hilal, Fatmawaty Hilman Jihadi, Hilman Husnul, Darul Hutabarat, Keren Hapug Ichsani, Ichsani Ikadarny Imam Setiadi, Imam Imam Yazid Iswanto, Hanif Josua Pratama, Darell Justin, Justin Kayla, Amanda Jesya Kelmah, Sofwan Muhammad lestari, Ermida Linardo Pratama Listiandi, Arfin Deri Lukman Nul Hakim M. Kurniawan, M. Ma'arif, Mahmuda Muda Maharani, Ajeng Putri Marzuqi, Yasir Maulana, Dade Muffatimah, Septi Nur Magfirotul Muhammad Alridho Lubis Muhammad Ferdiansyah, Muhammad Muhammad Harliawan Mujiburahman, Muhammad Nauval, Faris Nazar Nurdin nelyahardi, nelyahardi Nur Hidayati Nur Indah Atifah Anwar Nuraini Purwandari Nurcahyani, Sabbila Nurjiah, Siti Sarah Nurliani Nurnilamsari, Nurnilamsari Oktaviani, Vina Otto, Nathanael Pambudi, Galang Satria Prabowo, Bangkit Yudho Prasetyo, Yofi Pratiwi, Utami Murti Putri, Belynda Salsa Putri, Sinta Nurzulina Rahmad Wijaya Rahmadhani, Rauly Rahman, K A Rahmayanty, Dinny Rahmi Yulia Ningsih Ramadhani, Delia Nanda Ramli Ramli Ridwan, Andi Ridwanullah, Feisal Leonard Rino Subekti Riqotul Fuadah Riza Rahardiawan Rizwana Akila, Ozza Rodia Simanullang, Adelina Rudianto, Eko Rudy Dwi Nyoto, Rudy Dwi Rully Andi Yaksa, Rully Saputra, Luffy Eza Setiadi, Rizki Setianingsih, Aprilia Setiyadi, Bradley Setyanto, Agus Silvana Syah Siti Rochmiyati Soleha, Maratus Sri Handayani Sudirman, Akbar Suharyanto H. Soro Suherman, Irwan Hidayat Sunyoto Sunyoto suryaningsih Syamsul Bahri Thoha, Ahmad Faiz Khudlari Valen , Lovia Wadud, Muhammad Wahid, Wahyana Mujari Wiguna, Aji Candra Winantyo, Hastu Ikhsan Wirawan Sumbodo YANTO YANTO YANTO Yato, Yato yuniarsih, tinna Zahran, Hafizh Zubaidah R, Zubaidah Zulivandama, Shaska R. Zulivandama, Shaska Ramdhan