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All Journal Ilmu Administrasi Publik Jurnal Konseling dan Pendidikan Journal of Education and Learning (EduLearn) Trikonomika: Jurnal Ekonomi Journal of Educational Science and Technology MIX : Jurnal Ilmiah Manajemen International Journal of Artificial Intelligence Research EKONOMIS : Journal of Economics and Business JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK International Journal of Supply Chain Management Almana : Jurnal Manajemen dan Bisnis JURNAL MANAJEMEN BISNIS JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Jurnal Riset Akuntansi Kontemporer Jurnal Riset Bisnis dan Manajemen Jurnal Ilmiah Manajemen Kesatuan JIIP (Jurnal Ilmiah Ilmu Pendidikan) AMAR (Andalas Management Review) International Journal of Educational Administration, Management, and Leadership International Journal of Business, Law, and Education Business Review and Case Studies Jurnal Ekonomi Efektif Kontigensi: Jurnal Ilmiah Manajemen Jurnal Neraca Peradaban Jurnal Tadbir Peradaban Wiga : Jurnal Penelitian Ilmu Ekonomi INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) Jurnal Administrasi Bisnis Bandung Conference Series: Economics Studies Return : Study of Management, Economic and Bussines Jurnal Kesehatan Komunitas Indonesia International Journal of Sharia Business Management Transforma: Jurnal Manajemen Riwayat: Educational Journal of History and Humanities Jurnal Riset Multidisiplin dan Inovasi Teknologi Implikasi: Jurnal Manajemen Sumber Daya Manusia Sainteks: Jurnal Sain dan Teknik Media Penelitian dan Pengembangan Kesehatan IJSS: International Journal of Social
Azhar Affandi
Universitas Pasundan
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Other

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Strengthening Service Quality–Based Work Culture to Improve Patient Satisfaction: A Case Study at Sayang Regional General Hospital, Cianjur Regency Fatimah, Neneng Efa; Affandi, Azhar; Djulius, Horas
Jurnal Kesehatan Komunitas Indonesia Vol 5 No 3 (2025): December 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/jkki.v5i3.608

Abstract

Background: Strengthening work culture grounded in service quality is critical for improving patient satisfaction, particularly in public healthcare settings. However, gaps persist in its consistent implementation among health workers and administrative staff. Objective: This study aimed to formulate a strategy for reinforcing a service quality–based work culture to enhance patient satisfaction at Sayang Hospital, Cianjur Regency. Methods: A qualitative case study was conducted using a descriptive-analytical approach. Data were collected through in-depth interviews, participatory observation, and documentation, with source triangulation applied for validation. Informants included hospital management, medical personnel (doctors and nurses), administrative staff, and patients. Data analysis followed the Miles and Huberman interactive model comprising data reduction, data display, and conclusion drawing. Results: The service quality–based work culture at Sayang Hospital remains partial and inconsistently practiced. Patient satisfaction was rated as moderate, with recurring complaints concerning communication, service speed, and staff empathy. Key barriers included a weak quality-oriented performance evaluation system, insufficient training on service excellence, and limited transformational leadership among managers. Conclusion: To strengthen work culture, the study proposes an integrated strategy comprising continuous values-based training and coaching, embedding service quality indicators into performance management, and implementing a balanced reward-and-sanction system to promote patient-centered professionalism.
Pengaruh Kompetensi Sumber Daya Manusia Dan Kemampuan Pemanfaatan Teknologi Terhadap Kinerja Aparatur Desa Pada Kantor Kepala Desa Di Kabupaten Gunungkidul, Yogyakarta Nurjaya, Nurjaya; Affandi, Azhar; Ilham, Dodi; Jasmani, Jasmani; Sunarsi, Denok
Jurnal Ilmiah Sumber Daya Manusia Vol 4 No 3 (2021): JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v4i3.10460

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh Kompetensi Sumber Daya Manusia dan Kemampuan Pemanfaatan Teknologi terhadap Kinerja Aparatur Desa Pada Kantor Kepala Desa di Kabupaten Gunungkidul, Yogyakarta. Metode yang digunakan adalah explanatory research dengan teknik analisis menggunakan analisis statistik dengan pengujian regresi, korelasi, determinasi dan uji hipotesis. Hasil penelitian ini Kompetensi Sumber Daya Manusia berpengaruh signifikan terhadap Kinerja Aparatur Desa sebesar 41,5%, uji hipotesis diperoleh t hitung > t tabel atau (10,045 > 1,977). Kemampuan Pemanfaatan Teknologi berpengaruh signifikan terhadap Kinerja Aparatur Desa sebesar 42,7%, uji  hipotesis diperoleh t hitung > t tabel atau (10,285 > 1,977). Kompetensi Sumber Daya Manusia dan Kemampuan Pemanfaatan Teknologi secara simultan berpengaruh signifikan terhadap Kinerja Aparatur Desa dengan persamaan regresi Y = 6,025 + 0,391X1 + 0,461X2. Kontribusi pengaruh sebesar 57,3%, uji hipotesis diperoleh F hitung > F tabel atau (94,626 > 2,670).
Pengaruh Pelatihan, Motivasi Dan Budaya Organisasi Terhadap Kinerja Karyawan Pada PT Bank Mandiri, Tbk Di Jakarta Wicaksono, Widhi; Suyatin, Suyatin; Sunarsi, Denok; Affandi, Azhar; Herling, Herling
Jurnal Ilmiah Sumber Daya Manusia Vol 5 No 1 (2021): JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v5i1.13156

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh pelatihan,  motivasi dan budaya organisasi terhadap kinerja karyawan pada PT. Bank Mandiri, Tbk di Jakarta. Metode yang digunakan adalah explanatory research dengan teknik analisis menggunakan analisis statistik dengan pengujian regresi, korelasi, determinasi dan uji hipotesis. Hasil penelitian ini pelatihan berpengaruh signifikan terhadap kinerja karyawan sebesar 37,0%, uji hipotesis diperoleh t hitung > t tabel atau (7,533 > 1,984). Motivasi berpengaruh signifikan terhadap kinerja karyawan sebesar 42,1%, uji  hipotesis diperoleh t hitung > t tabel atau (8,499 > 1,984). Budaya organisasi berpengaruh signifikan terhadap kinerja karyawan sebesar 37,1%, uji  hipotesis diperoleh t hitung > t tabel atau (7,597 > 1,984). Pelatihan, motivasi dan budaya organisasi secara simultan berpengaruh signifikan terhadap kinerja karyawan dengan persamaan regresi Y = 6,746 + 0,243X1 + 0,304X2 + 0,370X3. Kontribusi pengaruh sebesar 55,5%, uji hipotesis diperoleh F hitung > F tabel atau (39,934 > 2,470).
The Effect of Work Environment and Communication on Employee Performance in The Quality Control Section at The Decoration Department of PT Lung Cheong Brothers Industrial Kragilan Serang Rozi, Achmad; Rohaya, Siti; Sunarsi, Denok; Affandi, Azhar
Jurnal Ilmiah Sumber Daya Manusia Vol 6 No 2 (2023): JANUARI, JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v6i2.27994

Abstract

This study aims to determine the effect of the work environment and communication on the performance of quality control employees at PT. Lung Cheong Brothers Industrial decoration department. The research method used is quantitative research. The results of the quantitative analysis can be explained that the influence of the work environment and communication is very closely related to employee performance, the leadership of PT. Lung Cheong Brothers Industrial needs to pay attention to employee performance with an adequate work environment so that employees can work optimally.
Strategy for Cultural Transformation in Islamic Boarding Schools: An Integration Model of Islamic Values, Local Wisdom, and Modern Management for Improving Teacher Performance Yamin Kamaludin; Azhar Affandi; Horas Djulius
Return : Study of Management, Economic and Bussines Vol. 4 No. 10 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i10.408

Abstract

Pesantren (Islamic boarding schools), as crucial educational institutions, face significant challenges in the modern era, where teacher performance is often hampered by a work culture that is not yet optimal. This research aims to formulate and analyze effective strategies for transforming the work culture of pesantren. Using a qualitative exploratory case study method, this research was conducted at Pondok Pesantren Baiturrahman and several other pesantren in Bandung Regency, with data collected through in-depth interviews, Focus Group Discussions (FGDs), observations, and documentation studies. The research results indicate that the suboptimal work culture and teacher performance stem from systemic weaknesses in six areas: management, human resources (HR), processes, policies, technology utilization, and the culture itself. As a solution, this research proposes a transformation strategy centered on the concepts of “BAROKAH Management” (blessing management), “DIGEMARI Personality” (liked personality), and the application of local wisdom “7U & 4K.” The main contribution of this research is the formulation of the “3 in One Work Culture” model, a new framework that integrates noble Islamic values, modern professional management standards, and Sundanese local wisdom. This model offers a holistic and contextual strategic guide for pesantren to build a superior work culture to achieve sustainable improvement in teacher performance.
MODEL PENGEMBANGAN KOMPETENSI SUMBER DAYA MANUSIA GENERASI ALPHA: PENDEKATAN CAMPURAN BERBASIS PENDIDIKAN DAN TEKNOLOGI Avianti , Widiya; Pitaloka, Endang; Affandi, Azhar
Jurnal Riset Bisnis dan Manajemen Vol. 19 No. 1 (2026): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v19i1.34645

Abstract

Human resource development for Generation Alpha is based on the concepts of education and technology, due to daily habits that are closely linked to technology. However, the work abilities of Generation Alpha, characterized by their adaptability to technology and strong desire to learn, are not yet fully balanced due to a lack of soft skills such as communication, leadership, and social empathy. Respondents in this study were taken from secondary school students born after 2010. Using a verifiable quantitative research method based on literature studies, it was revealed that the variable of psychological well-being functions as a mediator between digital literacy and work readiness as well as soft skills and work readiness.  It is understood that optimal digital and social skills for use in the workplace also depend on mental balance and the ability to manage stress.
Empowerment Strategies for Creative Industry MSMEs to Increase Competitiveness in the Digital Era in the Wood Processing Industry South Tangerang City Amin Effendy, Aidil; Affandi, Azhar; Narimawati, Umi; Priadana, Sidik; Sudirman, Iman; Djulius, Horas
International Journal of Social Sciences Vol. 2 No. 1 (2026): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v2i1.492

Abstract

This study aims to analyze the Empowerment Strategy of Creative Industry MSMEs to Increase Competitiveness in the Digital Era in the Wood Processing Industry in South Tangerang City. This research method uses qualitative methods, gaining an in-depth understanding of data collection techniques through observation, documentation, and interviews. Semi-structured interviews based on a predetermined interview guide were conducted with several informants from creative industry MSMEs in South Tangerang City, the MSME Association, KADIN (Indonesian Chamber of Commerce and Industry) in the South Tangerang region, the South Tangerang MSME and Cooperative Office, and expert judgment from academics and experts in their fields. The analysis of the interviews indicates that the empowerment of e-commerce-based creative industry MSMEs in the wood processing sector in South Tangerang is still suboptimal, as evidenced by minimal government support, limited capital, limited digital marketing, and various operational constraints such as product quality, raw materials, and machine breakdowns. Although some MSMEs are able to retain customers through quality service, their overall competitiveness remains low due to technological limitations and market changes. A SWOT analysis revealed that MSMEs possess strengths in product quality and customer relationships, as well as opportunities from the growing digital market. However, they still face the threat of competition and fluctuating raw material prices. Therefore, the SWOT strategy emphasizes the need to maximize strengths and opportunities while addressing weaknesses and threats to increase MSME competitiveness in the digital era.
Transformational Leadership, Organizational Culture, and Compensation Effects on Job Satisfaction and Performance at BSI Jakarta Wicaksono, Widhi; Affandi, Azhar
International Journal of Sharia Business Management Vol 5 No 1 (2026): IJSBM: International Journal of Sharia Business Management
Publisher : Sharia Business Management Department of STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijsbm.v5i1.448

Abstract

This study aims to analyze the influence of transformational leadership, organizational culture, and compensation on employee job satisfaction and performance at Bank Syariah Indonesia (BSI) DKI Jakarta Branch. The method used is a quantitative approach with a descriptive and explanatory design, and data analysis using Structural Equation Modeling (SEM) through the Smart PLS 3.0 application. The results show that transformational leadership has a significant positive influence on employee performance with a value of 76.7%. Organizational culture contributes significantly to job satisfaction by 86.8%, but does not directly affect performance. Compensation is proven to influence employee performance by 25.9%, although it does not significantly affect job satisfaction. In addition, job satisfaction does not have a direct influence on employee performance. Based on these findings, it is recommended to improve transformational leadership and a conducive organizational culture to improve employee performance at BSI. This study contributes to the understanding of factors that influence job performance and satisfaction, and provides suggestions for better human resource management in the future.
Implementation of Education Management in Strengthening 'Nyantri Nyunda' Character among Senior High School Students Solihin; Didi Turmudzi; Azhar Affandi
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 1, May 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i1.219

Abstract

Character education plays a vital role in shaping students' social behavior and national identity in Indonesia's diverse cultural landscape. This study aims to analyze the implementation strategy of the Nyantri Nyunda character education model in Pasundan Senior High Schools in Bandung using an educational management approach. A qualitative descriptive method was employed, involving in-depth interviews, observations, documentation, and focus group discussions with key stakeholders including school principals, teachers, students, and foundation representatives. The findings reveal that while educational management structures are in place, the integration of Nyantri Nyunda values into the curriculum and student behavior remains inconsistent due to gaps in planning, implementation, and evaluation. These values, rooted in Sundanese culture and Islamic teachings, emphasize humility, respect, discipline, and moral integrity—principles essential for holistic student development. However, challenges such as limited teacher competence in value-based education, insufficient parental and community involvement, and inadequate learning resources hinder optimal outcomes. Furthermore, the absence of a standardized framework for integrating local wisdom into school programs contributes to fragmented practices across institutions. Strategic recommendations emphasize the need for participative management that involves all stakeholders in decision-making, continuous professional development for teachers to strengthen their cultural and pedagogical competence, and stronger collaboration between schools, families, and local communities. Enhancing character education through a culturally responsive lens not only strengthens student identity but also reinforces social cohesion and moral citizenship. This study contributes to broader educational discourse by highlighting the potential of local wisdom-based models in promoting character formation aligned with national educational goals.
Co-Authors *Wala Erpurini Abdurohim, Dindin Achmad Rozi Ading Rahman Sukmara Adiputra, I Gede Ahmad Nurhadi Akbar, Irfan Rizka Akhmad Sobarna Amin Effendy, Aidil Andari Andari, Andari Andiyanga Udobong Angga Pratama Apriansyah, Muger Aprih Santoso Asep Dedi Sutrisno Atang Hermawan Atty Tri Juniarti Avianti , Widiya Catur Setiya Sulistiyana Dadang Suwanda Dadang Suwanda Daniel Happy Putra Delly Sukmanawan Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok. Sunarsi Diah Asdiani Didi Turmudzi Didik Setiyadi Djuhriah, Nany Dodi Ilham E. Nurzaman AM Eddy Jusuf Eddy Yusuf, Eddy Effendi Effendi Effendi Effendi Effendi, Effendi Ellen Rusliati Emaya Kurniawati Enda Sukenda Endang Pitaloka Erik Alghifari Erlangga, Heri Erpurini, *Wala Erpurini, Wala Eti Ariyanti Eyo Itam Eyo Farida Agustin, Farida Fatimah, Neneng Efa Finny Redjeki Fresy Nugroho Ganar, Yulian Bayu Gojali Supiandi Graha Prakarsa Haedar Akib Hartuti, Elizabeth Tika Kristina Hastono, H. Herling Herling Herling Herling Herling, Herling Hermansyah, Taufik hernawan hernawan Heru Setiawan Heru Setiawan Herwani, Aldrin Hidayat, Gustina Hindriari, Reni Horas Djulius Horas Djulius I Gede Adiputra I Gede Adiputra Ilham, Dodi Iman Sudirman Irmal, Irmal Ivan Gumilar Sambas Putra Iwan Sidharta Jaja Suteja Jasmani jasmani Jasmani Jasmani Jhoni Maslan Kahpi, Heri Sapari Kholili, Irfan Komariyah, Iis Kosasih Kristianti, Lily Setyawati Laila Irawati Luluh Abdilah Kurniawan MADUNINGTIAS, LUCIA Maludin Panjaitan Moh. Sidik Priadana Mohamad Duddy Dinantara Mokhamad Anwar, Mokhamad Mujahidin Mujahidin Mulyaningrum Mulyaningrum Mutaqin, Ghani Mutaqin, Rizal Nani Nani Nila Nurochani Nuriawati, Umi Nurjaya Nurjaya NURJAYA NURJAYA, NURJAYA Nurwijayanti Nyoman Suprastha Okti Rahma Jyana Rahadyan Tajuddien Rahmat Heryat Furqon Rahmat Heryat Furqon Rahmi Andini Syamsuddin Rasfiuddin Sabaruddin Rohaya, Siti Rozi, Achmad Rr Titie Purwaningsari Rudiatna, R Dudi Rusilowati, Umi Rusyani, Erni Sahary, Fitry Taufiq Santoso, Ferry Sarman, Rohmat Sarwani Sarwani Senen Machmud Setyaning, Aldilla Nadhira Ayu Siti Rohaya Solihin Sudarso, Aden Prawiro Sudirman, Imam Sunarsi, Denok Supriyadi Supriyadi Suwanto Suwanto Suyatin Suyatin Suyatin Suyatin, Suyatin Tatang Suhidayat Teguh Budi Prijanto, Teguh Budi Triyadi Triyadi Ulfa Ika Putri Umi Nariawati Umi Narimawati Umi Narimawati Umi Narimawati Undang Juju Wahyitno Wahyitno Wahyu Nurul Faroh Wayan Ardani Wicaksono, Widhi Widhi Wicaksono Widiya Avianti Widodo, Adji Widya Intan Sari Win Hendrawan Yahya, Adibah Yamin Kamaludin Yudhi Koesworodjati