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All Journal Ilmu Administrasi Publik Jurnal Konseling dan Pendidikan Journal of Education and Learning (EduLearn) Trikonomika: Jurnal Ekonomi Journal of Educational Science and Technology MIX : Jurnal Ilmiah Manajemen International Journal of Artificial Intelligence Research EKONOMIS : Journal of Economics and Business International Journal of Supply Chain Management Almana : Jurnal Manajemen dan Bisnis JURNAL MANAJEMEN BISNIS JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Al-Kharaj: Journal of Islamic Economic and Business Jurnal Riset Akuntansi Kontemporer Jurnal Riset Bisnis dan Manajemen Jurnal Ilmiah Manajemen Kesatuan JIIP (Jurnal Ilmiah Ilmu Pendidikan) AMAR (Andalas Management Review) International Journal of Educational Administration, Management, and Leadership International Journal of Business, Law, and Education Business Review and Case Studies Jurnal Ekonomi Efektif Kontigensi: Jurnal Ilmiah Manajemen Jurnal Neraca Peradaban Jurnal Tadbir Peradaban Jurnal Pajak dan Bisnis (Journal of Tax and Business) Wiga : Jurnal Penelitian Ilmu Ekonomi INTERNATIONAL JOURNAL OF EDUCATION, INFORMATION TECHNOLOGY, AND OTHERS International Journal of Science and Society (IJSOC) Jurnal Administrasi Bisnis Bandung Conference Series: Economics Studies Return : Study of Management, Economic and Bussines Jurnal Kesehatan Komunitas Indonesia Transforma: Jurnal Manajemen Riwayat: Educational Journal of History and Humanities Jurnal Riset Multidisiplin dan Inovasi Teknologi Implikasi: Jurnal Manajemen Sumber Daya Manusia Sainteks: Jurnal Sain dan Teknik Media Penelitian dan Pengembangan Kesehatan IJSS: International Journal of Social Glosains: Jurnal Sains Global Indonesia
Azhar Affandi
Universitas Pasundan
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Transportation Other

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Strengthening Service Quality-based Work Culture to Improve Patient Satisfaction: A Case Study at Sayang Regional General Hospital, Cianjur Regency Neneng Efa Fatimah; Azhar Affandi; Horas Djulius
Jurnal Kesehatan Komunitas Indonesia Vol 5 No 3: December 2025
Publisher : Al-Hijrah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58545/jkki.v5i3.608

Abstract

Background: Strengthening work culture grounded in service quality is critical for improving patient satisfaction, particularly in public healthcare settings. However, gaps persist in its consistent implementation among health workers and administrative staff. Objective: This study aimed to formulate a strategy for reinforcing a service quality–based work culture to enhance patient satisfaction at Sayang Hospital, Cianjur Regency. Methods: A qualitative case study was conducted using a descriptive-analytical approach. Data were collected through in-depth interviews, participatory observation, and documentation, with source triangulation applied for validation. Informants included hospital management, medical personnel (doctors and nurses), administrative staff, and patients. Data analysis followed the Miles and Huberman interactive model comprising data reduction, data display, and conclusion drawing. Results: The service quality–based work culture at Sayang Hospital remains partial and inconsistently practiced. Patient satisfaction was rated as moderate, with recurring complaints concerning communication, service speed, and staff empathy. Key barriers included a weak quality-oriented performance evaluation system, insufficient training on service excellence, and limited transformational leadership among managers. Conclusion: To strengthen work culture, the study proposes an integrated strategy comprising continuous values-based training and coaching, embedding service quality indicators into performance management, and implementing a balanced reward-and-sanction system to promote patient-centered professionalism.
Strategy for Cultural Transformation in Islamic Boarding Schools: An Integration Model of Islamic Values, Local Wisdom, and Modern Management for Improving Teacher Performance Yamin Kamaludin; Azhar Affandi; Horas Djulius
Return : Study of Management, Economic and Bussines Vol. 4 No. 10 (2025): Return: Study of Management, Economic and Business
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v4i10.408

Abstract

Pesantren (Islamic boarding schools), as crucial educational institutions, face significant challenges in the modern era, where teacher performance is often hampered by a work culture that is not yet optimal. This research aims to formulate and analyze effective strategies for transforming the work culture of pesantren. Using a qualitative exploratory case study method, this research was conducted at Pondok Pesantren Baiturrahman and several other pesantren in Bandung Regency, with data collected through in-depth interviews, Focus Group Discussions (FGDs), observations, and documentation studies. The research results indicate that the suboptimal work culture and teacher performance stem from systemic weaknesses in six areas: management, human resources (HR), processes, policies, technology utilization, and the culture itself. As a solution, this research proposes a transformation strategy centered on the concepts of “BAROKAH Management” (blessing management), “DIGEMARI Personality” (liked personality), and the application of local wisdom “7U & 4K.” The main contribution of this research is the formulation of the “3 in One Work Culture” model, a new framework that integrates noble Islamic values, modern professional management standards, and Sundanese local wisdom. This model offers a holistic and contextual strategic guide for pesantren to build a superior work culture to achieve sustainable improvement in teacher performance.
Implementation of Education Management in Strengthening 'Nyantri Nyunda' Character among Senior High School Students Solihin; Didi Turmudzi; Azhar Affandi
International Journal of Educational Administration, Management, and Leadership Volume 6, Number 1, May 2025
Publisher : Har Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51629/ijeamal.v6i1.219

Abstract

Character education plays a vital role in shaping students' social behavior and national identity in Indonesia's diverse cultural landscape. This study aims to analyze the implementation strategy of the Nyantri Nyunda character education model in Pasundan Senior High Schools in Bandung using an educational management approach. A qualitative descriptive method was employed, involving in-depth interviews, observations, documentation, and focus group discussions with key stakeholders including school principals, teachers, students, and foundation representatives. The findings reveal that while educational management structures are in place, the integration of Nyantri Nyunda values into the curriculum and student behavior remains inconsistent due to gaps in planning, implementation, and evaluation. These values, rooted in Sundanese culture and Islamic teachings, emphasize humility, respect, discipline, and moral integrity—principles essential for holistic student development. However, challenges such as limited teacher competence in value-based education, insufficient parental and community involvement, and inadequate learning resources hinder optimal outcomes. Furthermore, the absence of a standardized framework for integrating local wisdom into school programs contributes to fragmented practices across institutions. Strategic recommendations emphasize the need for participative management that involves all stakeholders in decision-making, continuous professional development for teachers to strengthen their cultural and pedagogical competence, and stronger collaboration between schools, families, and local communities. Enhancing character education through a culturally responsive lens not only strengthens student identity but also reinforces social cohesion and moral citizenship. This study contributes to broader educational discourse by highlighting the potential of local wisdom-based models in promoting character formation aligned with national educational goals.
PENGARUH KEPEMIMPINAN, KOMPETENSI, DAN PELATIHAN, PEMBERDAYAAN TERHADAP KEPUASAN KERJA SERTA IMPLIKASI PADA KINERJA TTLM PUSKESMAS DI WILAYAH BANDUNG Nany Djuhriah; Azhar Affandi; Erni Rusyani
Media Penelitian dan Pengembangan Kesehatan Vol. 35 No. 1 (2025): MEDIA PENELITIAN DAN PENGEMBANGAN KESEHATAN
Publisher : Poltekkes Kemenkes Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34011/jmp2k.v35i1.2973

Abstract

Indonesia's national health system aims to improve public health through integrated and mutually supportive management. Puskesmas play an important role in this health system, especially in providing first-level health services, which include promotive and preventive aspects. Medical Laboratory Technologists (TTLM) support diagnosis and treatment at Puskesmas through medical laboratory analysis. This study aims to examine the influence of leadership functions, competence, training, and empowerment on job satisfaction and performance of TTLMs at puskesmas across the Bandung Metropolitan area. The method used in this research is a quantitative approach with SEM (Structural Equation Modeling) analysis. The sampling technique in this study is proportional stratified random sampling with 225 TTLMs with the inclusion criteria of TTLMs who have sufficient work experience in their fields and the exclusion criteria of TTLMs who are on sabbatical, have retired, or are not actively working during the study period are excluded; TTLMs with less than one year of service are also excluded; TTLMs who are not willing to fill out questionnaires or provide data; and TTLMs who work in the Bandung Metropolitan Health Center area. The results showed that leadership function, competence, training, and empowerment simultaneously significantly affected TTLM job satisfaction by 77.17%, with a significant effect on TTLM job satisfaction
The Influence of Organizational Culture, Human Resource Capacity Development, and Empowerment of Human Resources on Affective Commitment and Loyalty, and Its Implications on Employee Performance (A Survey on Employees of PT. Kereta Api Indonesia (Persero), Operational Area 2 Bandung) Ading Rahman Sukmara; Sidik Priadana; Senen Machmud; Eddy Yusuf; Azhar Affandi
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.927

Abstract

The successful implemenstation of tasks in the transportation service of PT. Kereta Api Indonesia (Persero), Operational Area 2 Bandung, depends greatly on the quality of employees who produce high-quality performance, ultimately enhancing company performance. This research aims to understand and examine the influence of Organizational Culture, Human Resource Capacity Development, and Empowerment of Human Resources on Affective Commitment and Loyalty, and their implications for Employee Performance. This study adopts a descriptive and verificative approach, utilizing quantitative research methods with descriptive analysis and verification analysis. The sample for this research consists of 145 employees. The analysis method employed in this study is Structural Equation Model (SEM) analysis. The research findings conclude that there is a significant influence of Organizational Culture, Human Resource Capacity Development, and Empowerment of Human Resources on Affective Commitment, with an influence magnitude of 72.02 percent. Additionally, there is a significant influence of Organizational Culture, Human Resource Capacity Development, and Empowerment of Human Resources on Employee Loyalty, with an influence magnitude of 74.48 percent. Furthermore, there is a significant influence of Affective Commitment and Loyalty on Employee Performance, with an influence magnitude of 82.74 percent. Human Resource Capacity Development, and Empowerment of Human Resources on Employee Loyalty, with an influence magnitude of 74.48 percent. Furthermore, there is a significant influence of Affective Commitment and Loyalty on Employee Performance, with an influence magnitude of 82.74 percent. Human Resource Capacity Development, and Empowerment of Human Resources on Employee Loyalty, with an influence magnitude of 74.48 percent. Furthermore, there is a significant influence of Affective Commitment and Loyalty on Employee Performance, with an influence magnitude of 82.74 percent.
Optimization of Strategy Implementation of Financial Governance in an Effort To Improve The Quality of Financial Reporting in The People's Consultative Assembly (MPR - RI) Rina Anugrahaeni; Azhar Affandi; Ellen Rusliati
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8000

Abstract

The People's Consultative Assembly (MPR) is a strategic high-state institution with constitutional functions that support accountable financial governance (Law of the Republic of Indonesia, 2003). Good financial governance in government institutions has become increasingly crucial, and the quality of financial reporting in the MPR-RI is often linked to the enhancement of public trust in the management of government finances. This research aims to evaluate the presentation of financial statements at the People's Consultative Assembly by analyzing financial governance, evaluating the presentation of financial statements, identifying what obstacles are faced in financial governance, and formulating optimal strategies that need to be implemented in good financial governance. The data in the present research was processed and scrutinized employing qualitative methods and strategy formulation with SWOT analysis. There are some conclusions obtained that the financial report of MPR-RI is currently in a good position, with a WTP status obtained from BPK. The results of the SWOT analysis in the context of MPR RI's financial governance are located in Quadrant 2, with a SW value of 0.03 and an OT value of -0.04. This result leads to a recommended strategy of diversification or defensive strength, which means that the MPR RI has good internal strength in financial management, but faces external threats (such as public pressure, changes in regulations, budget constraints, or national political dynamics). Some of the resulting recommendations are strengthen the security of data and financial application systems (SAKTI) using encryption and role-based authorization to prevent access breaches, utilize the advantages of internal oversight (Inspectorate and SPIP) to ensure consistent implementation of regulations across units, leverage external audits by the BPK to anticipate reporting discrepancies and encourage compliance with timelines, develop SOPs and cross-unit coordination protocols based on the successful experiences of existing reporting and oversight systems, and be responsive to technological changes by forming a special digital adaptation team in the financial sector.
Peran Employee Engagement Dalam Memediasi Pengaruh Pengembangan Sdm Terhadap Kinerja Karyawan Umkm Di Wilayah Tangerang Selatan Gita Sartika; Azhar Affandi; Denok Sunarsi; Priatna Wijaya; Achmad Rozi
Jurnal Pajak dan Bisnis Vol 7 No 1 (2026): Journal of Tax and Business
Publisher : LPPM-STPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55336/jpb.v7i1.460

Abstract

Penelitian ini bertujuan untuk Peran Employee Engagement Dalam Memediasi Pengaruh Pengembangan Sdm Terhadap Kinerja Karyawan Umkm Di Wilayah Tangerang Selatan. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif dan eksplanatori. Data dikumpulkan melalui survei yang melibatkan 110 karyawan UMKM dari beberapa UMKM di Tangerang Selatan, yang dipilih secara purposive sampling. Hasil penelitian menunjukan bahwa, Pengembangan SDM secara langsung tidak berpengaruh terhadap kinerja karyawan UMKM, Pengembangan SDM secara langsung berpengaruh positif dan signifikan terhadap Employee Engagement UMKM di wilayah Tangerang Selatan, Kinerja Karyawan UMKMN secara langsung berpengaruh signifikan terhadap Employee Engagement UMKM di wilayah Tangerang Selatan dan Pengembangan SDM secara tidak langsung berpengaruh positif dan signifikan terhadap Kinerja Karyawan UMKM melalui Employee Engagement UMKM di wilayah Tangerang Selatan.
The Influence of Transformational Leadership, Competence, and Career Development on Job Satisfaction and Their Implementation on Employee Performance : (Survey at the State Printing Company of the Republic of Indonesia, Jakarta) Suyatin Suyatin; Azhar Affandi; Hamsinah Hamsinah; Jaja Suteja; Heru Setiawan
International Journal of Social Sciences Vol. 2 No. 1 (2026): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v2i1.445

Abstract

This study investigates the impact of transformational leadership, competence, and career development on job satisfaction and employee performance at the State Printing Company of the Republic of Indonesia (PNRI) in Jakarta. The research adopts a quantitative approach with survey methods involving 134 PNRI employees. It explores the relationship between leadership styles, employee competencies, and career development opportunities in shaping job satisfaction, which, in turn, influences employee performance. The findings indicate that transformational leadership does not significantly affect job satisfaction, while competence and career development both positively influence job satisfaction. Furthermore, job satisfaction is found to have a significant and positive effect on employee performance. However, transformational leadership negatively impacts employee performance, suggesting that its application requires more careful management to avoid undermining performance. Competence, surprisingly, shows no direct influence on employee performance, while career development exhibits a positive effect on performance. The results emphasize the need for a stronger focus on career development and job satisfaction to improve employee performance. It also highlights the importance of refining leadership strategies to better align with organizational needs, especially in the face of digital transformation challenges in the printing industry. Recommendations include fostering a supportive leadership style, enhancing employee competencies through continuous training, and establishing clear career pathways to boost job satisfaction and performance at PNRI.
Empowerment Strategies for Creative Industry MSMEs to Increase Competitiveness in the Digital Era in the Wood Processing Industry South Tangerang City Aidil Amin Effendy; Azhar Affandi; Umi Narimawati; Sidik Priadana; Iman Sudirman; Horas Djulius
International Journal of Social Sciences Vol. 2 No. 1 (2026): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v2i1.492

Abstract

This study aims to analyze the Empowerment Strategy of Creative Industry MSMEs to Increase Competitiveness in the Digital Era in the Wood Processing Industry in South Tangerang City. This research method uses qualitative methods, gaining an in-depth understanding of data collection techniques through observation, documentation, and interviews. Semi-structured interviews based on a predetermined interview guide were conducted with several informants from creative industry MSMEs in South Tangerang City, the MSME Association, KADIN (Indonesian Chamber of Commerce and Industry) in the South Tangerang region, the South Tangerang MSME and Cooperative Office, and expert judgment from academics and experts in their fields. The analysis of the interviews indicates that the empowerment of e-commerce-based creative industry MSMEs in the wood processing sector in South Tangerang is still suboptimal, as evidenced by minimal government support, limited capital, limited digital marketing, and various operational constraints such as product quality, raw materials, and machine breakdowns. Although some MSMEs are able to retain customers through quality service, their overall competitiveness remains low due to technological limitations and market changes. A SWOT analysis revealed that MSMEs possess strengths in product quality and customer relationships, as well as opportunities from the growing digital market. However, they still face the threat of competition and fluctuating raw material prices. Therefore, the SWOT strategy emphasizes the need to maximize strengths and opportunities while addressing weaknesses and threats to increase MSME competitiveness in the digital era.
The Effect of Safety Ridingand Customer Satisfaction on the Company Image of PT. Daya Adicipta Motora Bandung *Wala Erpurini; Azhar Affandi; Sidik Priadana
Riwayat: Educational Journal of History and Humanities Vol 5, No 2 (2022): Agustus 2022, History, Learning Strategy, Economic History and Social Knowledge
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v5i2.27574

Abstract

The purpose of this study was to determine the effect of safety riding and consumer satisfaction on the corporate image of PT. Daya Adicipta Motor Bandung. This research was conducted on participants of Safety Riding training at PT. Daya Adicipta Motora Bandung. The sample used is a non-random sample consisting of 195 respondents. This research uses descriptive method with weighting and associative method. Data were collected using a questionnaire. The Likert scale model was tested using validity and reliability tests. The validity test was calculated using the Product Moment formula, while the reliability test was calculated using the Cronbach Alpha technique. Calculations using IBM SPSS Statistics 25.
Co-Authors *Wala Erpurini Abdurohim, Dindin Achmad Rozi Achmad Rozi Ading Rahman Sukmara Adiputra, I Gede Ahmad Nurhadi Aidil Amin Effendy Akbar, Irfan Rizka Akhmad Sobarna Andari Andari, Andari Andiyanga Udobong Angga Pratama Apriansyah, Muger Aprih Santoso Asep Dedi Sutrisno Atang Hermawan Atty Tri Juniarti Catur Setiya Sulistiyana Dadang Suwanda Dadang Suwanda Daniel Happy Putra Delly Sukmanawan Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok Sunarsi Denok. Sunarsi Diah Asdiani Didi Turmudzi Didik Setiyadi Dodi Ilham E. Nurzaman AM Eddy Jusuf Eddy Yusuf Effendi Effendi Effendi Effendi Effendi, Effendi Ellen Rusliati Emaya Kurniawati Enda Sukenda Endang Pitaloka Erik Alghifari Erlangga, Heri Erni Rusyani Erpurini, Wala Eti Ariyanti Eyo Itam Eyo Farida Agustin, Farida Finny Redjeki Fitry Taufiq Sahary Fredy Kundarto Fresy Nugroho Ganar, Yulian Bayu Gita Sartika Gojali Supiandi Graha Prakarsa Haedar Akib Hamsinah Hamsinah Hartuti, Elizabeth Tika Kristina Hastono, H. Herling Herling Herling Herling Herling, Herling Hermansyah, Taufik hernawan hernawan Heru Setiawan Heru Setiawan Heru Setiawan Herwani, Aldrin Hidayat, Gustina Hindriari, Reni Horas Djulius Horas Djulius Horas Djulius I Gede Adiputra I Gede Adiputra Ilham, Dodi Iman Sudirman Iman Sudirman Irmal, Irmal Ivan Gumilar Sambas Putra Iwan Sidharta Jaja Suteja Jasmani jasmani Jasmani Jasmani Jhoni Maslan Kahpi, Heri Sapari Kholili, Irfan Komariyah, Iis Kosasih Kristianti, Lily Setyawati Laila Irawati Luluh Abdilah Kurniawan MADUNINGTIAS, LUCIA Maludin Panjaitan Moh. Sidik Priadana Mohamad Duddy Dinantara Mokhamad Anwar, Mokhamad Mujahidin Mujahidin Mulyaningrum Mulyaningrum Mutaqin, Ghani Mutaqin, Rizal Nani Nani Nany Djuhriah Neneng Efa Fatimah Nila Nurochani Nuriawati, Umi Nurjaya Nurjaya NURJAYA NURJAYA, NURJAYA Nurwijayanti Nyoman Suprastha Okti Rahma Jyana Priatna Wijaya Rahadyan Tajuddien Rahmat Heryat Furqon Rahmat Heryat Furqon Rahmi Andini Syamsuddin Rasfiuddin Sabaruddin Rina Anugrahaeni Rozi, Achmad Rr Titie Purwaningsari Rudiatna, R Dudi Rusilowati, Umi Rusyani, Erni Santoso, Ferry Sarman, Rohmat Sarwani Sarwani Senen Machmud Setyaning, Aldilla Nadhira Ayu Siti Komara Siti Rohaya Siti Rohaya Solihin Sudarso, Aden Prawiro Sudirman, Imam Sunarsi, Denok Supriyadi Supriyadi Suwanto Suwanto Suyatin Suyatin Suyatin Suyatin Suyatin Suyatin, Suyatin Tatang Suhidayat Triyadi Triyadi Ulfa Ika Putri Umi Nariawati Umi Narimawati Umi Narimawati Umi Narimawati Undang Juju Wahyitno Wahyitno Wahyu Nurul Faroh Wayan Ardani Wicaksono, Widhi Widhi Wicaksono Widiya Avianti Widodo, Adji Widya Intan Sari Win Hendrawan Yahya, Adibah Yamin Kamaludin Yudhi Koesworodjati