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Sutisna Sutisna
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Service Quality and Trust as Predictors of Online Purchasing Decisions Mediated by Perceived Risk Sutisna, Sutisna; Saefullah, Mochamad; Juwita, Juwita
Journal of Consumer Sciences Vol. 8 No. 2 (2023): Journal of Consumer Sciences
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jcs.8.2.187-203

Abstract

Online purchasing decision-making is currently faced with a lack of trust from consumers as a result of the inability of marketers to deliver services satisfactorily, which results in the emergence of risk perceptions in purchases. This study aimed to determine how the effect of seller service quality and consumer confidence on perceived risk and how they influence purchasing decisions. Another goal is to determine the role of perceived risk as an intervening variable. The design of this study was a cross-sectional survey of respondents in the city of Serang and its surroundings. The sampling technique used is purposive sampling. The survey used the Google form with a total of 129 respondents. The analysis method uses descriptive and inferential statistics and SMART PLS software is used for data processing. The results showed a significant negative effect of service quality on perceived risk and a significant negative effect of perceived risk on online purchasing decisions. Perceived risk is an intervening variable from consumer confidence to online purchasing decisions. Online purchasing can be enhanced by increasing trust and service and reducing perceived risk.
Optimization of On-Grid Solar Power System Planning at Plaza Asia Tasikmalaya Using HOMER Agustian, Doni; Sutisna, Sutisna; Faridah, Linda
Jurnal Listrik, Instrumentasi, dan Elektronika Terapan Vol 6, No 2 (2025)
Publisher : Departemen Teknik Elektro dan Informatika Sekolah Vokasi UGM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/juliet.v6i2.100077

Abstract

This study presents a comprehensive techno-economic planning of an On-Grid Photovoltaic Power Plant (PV PP) system for Plaza Asia Tasikmalaya by utilizing the HOMER (Hybrid Optimization Model for Multiple Energy Resources) software. The main objective is to develop an optimized PV system configuration based on actual load profiles and solar radiation data, without focusing on physical implementation or post-installation impacts. The planning process includes site-specific energy demand analysis, assessment of solar potential using satellite-derived datasets, and the selection of system components such as photovoltaic panels, battery storage, and inverters. Field observations and documentation were conducted to collect primary and secondary data regarding electricity consumption trends, solar irradiance levels, and component specifications and prices. The simulation using HOMER indicates that the optimal system configuration comprises 1,894 units of 340 Wp monocrystalline solar panels, 102 EnerSys PowerSafe SBS 1800 battery units (248 kWh), and 50 SolaX X3-Hybrid10 inverters rated at 10 kW. The system is projected to generate 902,334 kWh annually, supplying approximately 62.1% of the total electricity consumption of the building. The remaining demand is met by the PLN grid, especially during periods of low irradiance or peak loads. The simulation yields key performance indicators including Net Present Cost (NPC), Initial Capital Cost, and Levelized Cost of Energy (COE), which are calculated by HOMER using discounted cash flow principles. These indicators are crucial in evaluating the technical and financial feasibility of the planned configuration. By focusing on accurate simulation, real-world data inputs, and economically viable system design, this study contributes a replicable planning approach for renewable energy integration in commercial buildings. It also highlights the importance of using simulation tools like HOMER in supporting investment planning, technology selection, and policy formulation related to on-grid solar energy systems. The findings may serve as a technical reference for future energy planning in similar commercial settings across regions with comparable solar resources.
Analisis Sentimen Pengguna Aplikasi Kredivo Menggunakan Algoritma K-Nearest Neighbor Saepudin, Saepudin; Sutisna, Sutisna
Jurnal Inovasi Global Vol. 2 No. 8 (2024): Jurnal Inovasi Global
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jig.v2i8.150

Abstract

Di era teknologi saat ini, internet telah memegang peranan penting dalam segala aspek kehidupan manusia. Hal ini juga yang mendorong berbagai aplikasi mobile menjadi berkembang dengan sangat cepat. Kredivo adalah solusi kredit instan yang memberikan kemudahan untuk beli sekarang dan bayar nanti dalam tenor 1 bulan atau tenor cicilan 3 bulan dengan bunga 0%. Aplikasi ini juga dikenal dengan kartu kredit digital dimana dengan melalui aplikasi kredivo tersebut peminjam dapat menggunakannya untuk belanja cicilan secara online ataupun offline di lebih dari 4000 yang telah menjadi partner kredivo. Selain itu kredivo tidak hanya digunakan untuk keperluan berbelanja saja, peminjam juga dapat mencairkan dalam bentuk uang tunai. Namun, tidak semua penggunanya merasa puas dengan pelayanan aplikasi tersebut. dan terdapat banyak komentar yang disampaikan melalui fitur ulasan aplikasi kredivo pada google play store. Oleh sebab itu penelitian ini penulis mencoba melakukan analisis sentimen pengguna aplikasi kredivo menggunakan algoritma k-nearest neighbord. Tujuan dari penelitian ini untuk mengtahui nilai akurasi yang dihasilkan oleh algoritma k-nearest neighbor. Dari pengujian terhadap 1880 data menggunakan model cross validation didapat bahwa riview yang mengandung sentimen positif sebanyak 62,55% dan mengandung sentimen negatif sebanyak 37,45%. Evaluasi hasil klasifikasi dengan pengujian confution matrix diperoleh nilai accurasy 79,36% , dengan nilai recall 83,08%, precision 72,15%, dan recall(Specificity) 73,15%. sehingga dapat disimpulkan bahwa algoritma k-nearest neighbord dapat mengklasifikasi sentimen dengan baik menggunakan data ulasan pada pengguna aplikasi kredivo.
ANALISIS BRAND POSITIONING SEPEDA MOTOR HONDA DAN YAMAHA PADA PENGGUNA SEPEDA MOTOR DI PROVINSI BANTEN Sutisna, Sutisna
Indonesian Journal of Economy, Business, Entrepreneuship and Finance Vol. 4 No. 2 (2024): Indonesian Journal of Economy, Business, Entrepreneuship and Finance
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijebef.v4i2.173

Abstract

This research analyzes the brand positioning of Honda and Yamaha motorbikes in Banten Province. Brand positioning is a key element in marketing that depicts a unique value proposition to consumers. This study uses a comparative descriptive method with data collected through questionnaires to 151 respondents. The sampling technique used was convenience sampling. The research results show that Honda's brand positioning, with the tagline "One Heart", is stronger than Yamaha's with the tagline "Getting ahead". The analysis shows that consumer perceptions of Honda's brand positioning are higher (average score 3.58) than Yamaha (average score 3.47). The mean difference test shows a significant difference between the two brands. Consistency in the use of taglines in promotions has proven effective in establishing brand positioning in the minds of consumers. This study provides insight for manufacturers in designing appropriate marketing communications to build strong brand positioning, as well as the importance of maintaining consistency in promotional strategies. This research is useful for Honda and Yamaha to understand consumer perceptions and improve their marketing strategies
Profitability Ratio Analysis at PT. Medikaloka Hermina, TBK Miransyah, Giri Gintang; Dempo, Sri Rahayu Sangra; Sutisna, Sutisna
Bina Bangsa International Journal of Business and Management Vol. 1 No. 1 (2021): Bina Bangsa International Journal of Business and Management
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/bbijbm.v1i1.7

Abstract

This study aims to determine the company's financial performance by using profitability ratio analysis, where the profitability ratio is a ratio that aims to determine the company's ability in generating profit over a certain period and also provides an overview of the level of management effectiveness in carrying out its operations. Profitability ratio consists of three ratios, among others Return On Assets, Return On Equity and Net Profit Margin. The research object is PT Medikaloka Hermina Tbk, where the health services company has done IPO (Initial Public Offering) or initial public offering so that economic growth of company very rapidly. The purpose of this study is to test and analyze the financial performance of the company at PT. Medikaloka Hermina Tbk. year 2018 - 2020 if reviewed from the profitability ratio. The sample of this research is financial reports from PT Medikaloka Hermina Tbk for 2018 – 2020 published on the Indonesia Stock Exchange website
Analyzing Jakarta Kini Platform Using the UTAUT 2 Model Sutisna, Sutisna; Tricahyono, Dodie
Indonesian Journal of Multidisciplinary Science Vol. 2 No. 11 (2023): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v2i11.640

Abstract

Jakarta Kini (JAKI) platform provides a seamless digital experience for various government services of DKI Jakarta, such as reporting/complaints, monitoring and accessing important information. This research aims to analyze the use and acceptance of JAKI using the Unified Theory of Acceptance and Use of Technology (UTAUT) 2 model, which consists of the variables Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Hedonic Motivation, Price Value, Habit and Trust as the main variable. Along with Age and Gender as moderator variables. Data was collected from 400 respondents who had used the JAKI platform. The sampling method uses non-probability sampling and convenience sampling. The Partial Least Squares (PLS) technique is used to interpret and analyze the data using SmartPLS 4 software. Based on the analysis of this research, five direct variable relationships have a positive and significant effect. Habit and Trust variables positively and significantly affect Behavioral Intention and Use Behavior in using the platform. In moderate variables, only one variable has a significant effect. Age moderates the effect of Effort Expectancy on Behavioral Intention in using the platform.
The Influence of Entrepreneurial Orientation and Skills on the Performance of SMEs in the Food and Beverage Sector Amrullah, Wahyu; Mulyana, Asep; Sutisna, Sutisna
Scaffolding: Jurnal Pendidikan Islam dan Multikulturalisme Vol. 5 No. 3 (2023): Pendidikan Islam dan Multikulturalisme
Publisher : Institut Agama Islam Sunan Giri (INSURI) Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/scaffolding.v5i3.3858

Abstract

This research examines the influence of entrepreneurial orientation and entrepreneurial skills on the performance of SMEs in the food and beverage sector in Batu, East Java. The population in this study is food and beverage SMEs owners in the town of Batu, and the samples taken in this study are 50 respondents using non-probability sampling techniques with a purposive sampling method based on predetermined criteria. The first criterion is having more than five employees; the second criterion is the length of time the business has been running for over two years. This type of research is quantitative research with descriptive and verification analysis. The data used in this research is primary data from questionnaires distributed and secondary data from websites, BPS, and journals. Data analysis in this study used descriptive analysis and Partial Least Square Structural Equation Modeling (PLS-SEM) version 3.0 and SPSS version 22. This research found that the first and second hypotheses were accepted, where the entrepreneurial orientation variable had a positive and significant effect on SMEs performance, and entrepreneurial skills had a positive and significant impact on SMEs performance. The findings of this research can become a reference for business actors, academics, and the government in their relations regarding the performance of SMEs.
Peran Brand Reputation dan Hedonic Motive terhadap Buying Decision serta Implikasinya pada Customer Satisfaction Produk Motor Suzuki di Kota Serang Hidayat, Selamet; Sutisna, Sutisna; Umalihayati, Umalihayati
Ekonomis: Journal of Economics and Business Vol 8, No 2 (2024): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i2.1546

Abstract

This research aims to determine the effect of brand reputation and hedonic motive on customer satisfaction through the buying decision variable. Using quantitative research methods. Respondents totaled 230 Suzuki brand motorbike users in Serang City. Data analysis tools use Smart PLS and SPSS. The research results show that partially there is a significant influence between the brand reputation and buying decision variables on customer satisfaction, but there is no significant influence between the hedonic motive variable on customer satisfaction. Simultaneously and partially, there is a significant influence between the brand reputation and hedonic motive variables on buying decisions. Indirectly, there is a significant influence between buying decisions through brand reputation and hedonic motives on customer satisfaction with Suzuki Motorbike products in Serang City.
Pengaruh Brand Awareness dan Product Design terhadap Buying Decision melalui variabel Purchase Intention pada Produk AQUA Japan di Kota Serang Bachrudin, Bachrudin; Sutisna, Sutisna; Umalihayati, Umalihayati
Ekonomis: Journal of Economics and Business Vol 8, No 2 (2024): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i2.1547

Abstract

This research aims to determine the influence of brand awareness and product design on purchasing decisions through the purchase intention variable. The subjects in this research were 250 community respondents in Serang City. Data analysis tools use SPSS and SmartPLS using a Likert scale. The results of the research show that there is a significant influence between the product design variable on the purchase intention variable, but no direct influence was found between brand awareness on the purchase intention variable for AQUA Japan products in Serang City. Then there is a significant influence of the brand awareness, product design, purchase intention variables on the buying decision variable for AQUA Japan products in Serang City. This research also found that the purchase intention variable does not have a mediating effect on the influence of brand awareness on buying decisions, but the purchase intention variable can be used as a mediation on the influence of product design on buying decisions for AQUA Japan products in Serang City.
Pengaruh Media Sosial, Hubungan Masyarakat, dan Persepsi Kualitas terhadap Citra Institusi melalui Kepuasan Pelanggan sebagai Variabel Intervening pada Badan Pelindungan Pekerja Migran Indonesia Nugroho, Tulus Setyo; Sutisna, Sutisna; Komarudin, Mamay
REVITALISASI : Jurnal Ilmu Manajemen Vol 14 No 1 (2025): REVITALISASI : Jurnal Ilmu Manajemen
Publisher : Universitas Islam Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32503/revitalisasi.v14i1.7087

Abstract

This study aims to analyze the influence of social media, public relations, and service quality on the institutional image of BP2MI (Indonesian Migrant Worker Protection Agency) through user satisfaction. Institutional image refers to public perception of an organization’s performance, which is crucial in building public trust and enhancing BP2MI's ability to carry out its duties and functions. In recent years, the number of complaints from migrant workers has increased, indicating persistent issues in protection and services provided by BP2MI. Therefore, this research employs a quantitative approach with a survey method targeting BP2MI service users to examine the extent to which the independent variables (social media, public relations, and service quality) affect the dependent variable (institutional image) mediated by satisfaction. The findings reveal that social media, public relations, and service quality significantly influence user satisfaction, which in turn shapes a positive institutional image. This study recommends enhancing public communication strategies and developing more adaptive digital services to increase user satisfaction and strengthen the agency’s image.
Co-Authors Abdillah, Gipari Pradina Abdul Chobir Abrar Abrar Adnan, Kemal Afifah, Hafshah Nur Agustian, Doni Ahmad Mulyadi Kosim Al Islam, Hanif Mufti Ali Akbar Allwar Allwar Ameruddin, Amira Saryati Aminarti, Dhiny Amrullah, Wahyu Anak Agung Istri Sri Wiadnyani Anas, Sahrun Anda Juanda Anggraeni, Dwi Retno Annisa, Annisa Destiana Anto Purwanto Ari Handayani Arinal, Veri Aripin Aripin Arrosyid, Muhammad Wildan Aryanto, Rudi Asep Andang, Asep Asep Gunawan Asep Mulyana Asih Handayanti Azizah, Faridah Nafa Azyumardi, Muhammad Maliki Bachrudin Bachrudin, Bachrudin BAHITS, ABDUL Betty Yel, Mesra Busaeri, Nundang Cahyono, Bowo Eko Dadang Iskandar Mulyana` Dalillah, Assyifa Dani Ahmad Ramdani Dayan Hakim Natigor Dempo, Sri Rahayu Sangra Deny Saputra Dodie Tricahyono Dwiarso Rubiyanto Edvin Priatna Edy Wibowo Egi Arvian Firmansyah Eka Fitriah Empung Empung Endah Djuwendah Endang Sri Utami, Endang Evan Edo Prasetya Fachry Abda El Rahman Fajar, Andriyana Faridah, Linda Febiantoro, Muhamad Rony firmansyah maualana sugiartana nursuwars Fitriyah, Nusaibah Hafiduddin, Fata Hambari, Hambari Hamdani, Deni Hamidah . Hanif, Ibrahim Hasim As'ari Hazazi, Muhammad Hafizhuddin Hazbullah, Rifaldi Helvantriyudo, Whibatsu Herawati, Upi Hidayat, Selamet Hilman Hakiem Hofi, Abdul I Komang Wahyu Wiguna Ibdalsyah Ibdalsyah Ida Ayu Putu Sri Widnyani Ifkar Usrah Ikhtiono, Gunawan Ikhwan Hamdani Indriya, Indriya Irfan Firdaus, Irfan Firdaus Ismudiati Puri Handayani Istiqlal, Muhammad Farisha Jaka Wijaya Kusuma Juwita Juwita, Juwita Kholil, Moh. Laksana, Angga Lutfi Rohman Malik, Ibnu Mamat Rokhmat Mamay Komarudin Manggala, R. Simo Seto Bagoes Patra Maulana, Rija Rizqi miftahul khairani Milah, Milah Miransyah, Giri Gintang Mochamad Saefullah, Mochamad Moerdyanto, Adjie Wongso Muchtar, Nouval Hidayat Muhammad Zikri Muhyani, Muhyani Mukhammad Fauzi Mukhtar Mukhtar Mulyadi Mulyadi Muttaqina, Hikmah Mi’raj Nana, Nana nanda, afri Nauval, Kurniawan Irfan Nawawi, Kholil Nawawi, M. Kholil Nawawi, Muhammad Kholil Neni Yulianita Nindha Ayu Berlianti Novita Andarini Nugraha, Asep Tri Mulyana Nugroho, Tulus Setyo Nundang Busaeri Nunung Ayu Sofiati (Efi) NUR KHOLIFAH Nur Mala Hayati Nur Widiyasono, Nur Nurprayasha, Veisya Afra Nurul Hiron Nurul Hiron, Nurul Nurwulan Fitriyanti Otniel, Fredo Pangestu, Hadi Baku Paryadi Permana, Muhammad Alwi Permana, Rizki Aditya Pratomo, Tommy Wahyu Prinantin Saputra, Dimas Purbayu, Faisal Purnama, Anggit Purtiningtyas, Lilis Rahayu, Reza Ajeng Rahmaddeni Rahmaddeni Rahman, Sulaeman Rahmayanti Kiram Ramdani, Dani Ahmad Rara Genta Munggarani Basri Rasiban Ratih, Nala Ratna Safitri Rendy, Pras Rhini Fatmasari, Rhini Rinaldi Rinaldi Risnandar, Muhammad Aris Rodiya, Farid Robby Rossa, Annisa Destiana Rully Setiawan Rustandi, Tata Saepudin Saepudin Sahroni, Sahroni Saifullah, Firman Sanjaya, Abe Sanjaya, Ikhwan Muliana Sanusi, Muhammad Samsul Hidayatullah Sari, Gema Ika Saryati Saryati Sayani, Ayi Abdurahman Shafira Zahra Nur Ghifari Sholichah, Inti Ulfi Siti Mardiah, Siti Siti Suprapti Slamet Suyanto Soni Sisbudi Harsono, Soni Sisbudi SOPAN ADRIANTO Sri Nurul Milla Sudarmadi Sudarmadi SUDARYANTO SUDARYANTO Sugiyono Sugiyono Sujito Sujito Sulaeman Rahman Nidar Sulaiman, Dede Sumardjo Suryana, Dede suryana, Dede Suseno, Bambang Dwi Suwardiyanto Suwardiyanto Suyud, Suyud Syahroni, Mukhamad Faizal Syahrul, Ramadhan Syamsul Hidayat Syarifah Gustiawati Mukri Tahir, Arib Nawwar Tajudin, Ahmad Tanti Haryati Udin Suadma Ulya, Naily Umalihayati Umalihayati Wa Ode Zusnita, Wa Ode wahyu, haditya Wahyudi, Ahmad Arif Wenny Maulina, Wenny Widiasih, Widiasih Wijayanti, Intan Dwi Wirawan, Shafwan Abiyu Yono Yono Yoyo Sudaryo Yudi Aris Sulistiyo, Yudi Aris Yulistia, Zahrah Nazhifah Yuniar, Mirsandi Nazar Yunizar Yunizar, Yunizar YUYUN ELIZABETH PATRAS, YUYUN ELIZABETH Zahid Mubarok Zakaria, Helmy Ahmad