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PENERAPAN METODE SERVICE EXELLENT DAN SERVICE QUALITY UNTUK MENINGKATKAN KEPUASAN PASIEN TERHADAP MUTU PELAYANAN KEPERAWATAN DIRUANG RAWAT INAP RUMAH SAKIT: LITERATURE REVIEW
Agustian, Ardi;
Mita, Mita;
Yulanda, Nita Arisanti
ProNers Vol 6, No 1 (2021): Juni
Publisher : Universitas Tanjungpura
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DOI: 10.26418/jpn.v6i1.48056
Pelayanan keperawatan yang berkualitas menjadi salah faktor penentu tingkat kepuasan pasien. Pelayanan keperawatan yang diberikan semakin baik maka akan meningkatkan kepuasan pasien. Metode: Jenis penelitian ini adalah penelitian literatur review dengan metode pencarian artikel menggunakan SPIDER. Database yang digunakan yaitu PubMed, Science Direct, Neliti, Portal Garuda dan Google Scholar dengan artikel penelitian yang diterbitkan mulai dari tahun 2014 - 2020. Hasil: Tujuh artikel dipakai dalam review. Seluruhnya menunjukkan hasil yang efektif di sebagian besar rumah sakit penerapan metode service excellent dan service quality untuk meningkatkan kepuasan pasien terhapat pelayanan keperawatan di ruang rawat inap rumah sakit. Kesimpulan: Pelayanan prima atau Service Exellent dan pelayanan jasa atau Service Quality adalah pelayanan yang sangat baik dan melampaui harapan pasien. Bagi rumah sakit terutama di pelayanan keperawatan, Service Exellent dan Service Quality penting untuk mempertahankan tingkat kepuasan pasien dan dapat membantu perkembangan rumah sakit sehingga pasien akan loyalitas terhadap rumah sakit karena pelayanan yang diberikan sangat baik. Kata Kunci: Kepuasan pasien, mutu pelayanan kesehatan, pelayanan prima, pelayanan jasa.
Pelaksanaan Fungsi Manajemen Dan Kondisi Kerja Berhubungan Dengan Kepuasan Kerja Perawat
Mita, Mita;
Maulana, Muhammad Ali
Window of Health : Jurnal Kesehatan Vol. 3 No. 4 (Oktober, 2020)
Publisher : Fakultas Kesehatan Masyarakat Universitas Muslim Indonesia
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DOI: 10.33368/woh.v0i0.334
Work satisfaction is part of integrating human resources, Work satisfaction is one's emotional response to their own work conditions. The aim of the research was to analyze the correlation between Management function, work condition, and nurse’s work satisfaction in inpatient wards at the hospital of Baubau city. The research was quantitative research using the correlation design and the cross-sectional approach. The research subjects comprised 153 nurses, who were selected using the total sampling technique. The data were obtained using questionnaires with a Likert scale. They were analyzed using univariate and bivariate means of descriptive frequency and Spearman test. The result of the research indicate that there is a correlation between Management function and work satisfaction (p=0.001), and working conditions, and work satisfaction (p=0.036). Both of management functions and working conditions related to nursing work satisfaction. Suggestion from this research so that result of research can be a consideration for the hospital in general and Management of hospital needs to pay attention nurse working condition and management functions so that can maintain nurse work satisfaction.
Family Experiences in Caring for Covid-19 Positive at Home: Phenomenology Study
Fradianto, Ikbal;
Mita, Mita;
Yulanda, Nita Arisanti;
Rahmawati, Nadia;
Putri, Triyana Harlia;
Andriyanto, Arief
Jurnal Keperawatan Komprehensif (Comprehensive Nursing Journal) Vol. 10 No. 1 (2024): JURNAL KEPERAWATAN KOMPREHENSIF (COMPREHENSIVE NURSING JOURNAL)
Publisher : STIKep PPNI Jawa Barat
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DOI: 10.33755/jkk.v10i1.523
Aims: Covid-19, a global problem since 2019, has significantly increased in Indonesia since early 2020. Government policies restrict patients from outside activities, making home care a unique experience. This study aims to understand families' experiences in caring for positive Covid-19 patients. Methods: The method used is qualitative with a phenomenological study approach. There were 12 participants in this study with the criteria of accompanying patients who experienced Covid-19 <1 year and these companions cared for patients at home. The sampling technique used was purposive sampling, with in-depth interviews of 30-45 minutes and recorded and recorded. The data analysis technique used is the collaizi method. Results: The results of the study obtained six themes, namely understanding Covid-19 Disease, Information Sources for Covid-19 Treatment, Treatment Considerations, Psychological Burden, Difficulties in Home Care, and Social Support. Conclusions: This study found six themes related to family experience in caring for Covid-19 patients, so that the role of the family and social community is very important in caring for Covid-19 patients in dealing with changing conditions and situations.
THE SATISFACTION USE OF EARLY WARNING SCORE APPLICATION AT PONTIANAK HOSPITAL
Pramana, Yoga;
Fradianto, Ikbal;
Fauzan, Suhaimi;
Maulana, M. Ali;
Mita, Mita
INDONESIAN NURSING JOURNAL OF EDUCATION AND CLINIC (INJEC) Vol 8, No 2 (2023): INJEC
Publisher : Asosiasi Institusi Pendidikan Ners Indonesia (AIPNI)
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DOI: 10.24990/injec.v8i2.633
Introduction: Emergencies are a form of health service in emergency or urgent situations that require immediate action from medical personnel working to overcome potential risks and dangers to life. Various forms of emergency services require nurses in hospitals to save time in the process of providing nursing care. One form of emergency service in hospitals is the Early Warning Score (EWS). The use of technology in developing the Early Warning Score such an application mobile can certainly help in improving the quality of emergency services in hospitals, so it can minimize the severity of patient’s conditions in the emergency phase.Method: The method in this research is quantitative descriptive research, in this case the Android-based mobile Early Warning Score application. This research was conducted to measure the level of user satisfaction where there are 3 dimensions in measuring the level of satisfaction with application use: quality of application information, quality of application use, and impact of application use.Results: The results of the research show that the satisfaction level of the Early Warning Score mobile application at Pontianak Hospital obtained a total score of 419 or 50,60% is satisfied, and very satisfied with total score of 217 or 26.21%.Conclusion: The Early Warning Score mobile application is suitable for use by nursing staff as a medium for improving excellent nursing services.
Pengembangan Instrumen Penilaian Berbasis Proyek untuk Membentuk Kreativitas Motorik Matematik Siswa SMP pada Pokok Bahasan Transformasi Geometri
Mita, Mita;
Manfaat, Budi;
Izzati, Nurma
Teorema: Teori dan Riset Matematika Vol 8, No 2 (2023): September
Publisher : Universitas Galuh
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DOI: 10.25157/teorema.v8i2.12111
Penelitian ini bertujuan 1) untuk menghasilkan sebuah perangkat instrumen penilaian berbasis proyek yang dapat membentuk kreativitas motorik siswa berupa Lembar Tugas Proyek pada materi transformasi geometri yang valid dan reliabel, serta 2) untuk mengetahui tingkat efektivitas siswa setelah menggunakan instrumen yang dikembangkan. Penelitian ini merupakan jenis penelitian pengembangan dengan model ADDIE yang terdiri dari tahap Analysis, Design, Develop, Implement dan Evaluate. Subjek uji coba dari penelitian pengembangan ini adalah siswa kelas VIII E SMPN 1 Gempol dengan jumlah 32 siswa. Hasil dari penelitian pengembangan ini yaitu 1) berdasarkan penilaian oleh validator ahli terhadap instrumen yang dikembangkan diperoleh rata-rata total validitas instrumen sebesar 3,81 termasuk kategori sangat valid, sedangkan hasil estimasi reliabilitas memperoleh nilai rata-rata Intraclass Correlation Coefficients (ICC) sebesar 0,711 yang termasuk kategori tinggi, serta 2) hasil perolehan skala menunjukkan bahwa siswa merespon positif terhadap semua indikatornya dan memperoleh rata-rata 78,12% yang termasuk ke dalam kriteria baik. Dalam hal ini, siswa merasa mempunyai kemampuan berkreasi yang lebih tinggi dan merasa bertanggung jawab atas tugasnya sehingga menjadi lebih aktif untuk melakukan berbagai kegiatan yang mengharuskan untuk menggerakkan anggota tubuhnya. Dengan demikian, dapat dikatakan instrumen penilaian berbasis proyek yang dikembangkan ini efektif untuk membentuk kreativitas motorik siswa pada pelajaran matematika.
ANALISIS PENTINGNYA SELF-EFFICACY PESERTA DIDIK SMPN 14 KOTA SERANG PADA MATERI PYTHAGORAS
Novaliyosi, Novaliyosi;
Romsih, Oom;
Yunita, Evia;
Widiyastini, Kiki Rizki;
Rahma, Athiyyah Nur;
Syam, Syifa Subhiyati;
Mita, Mita
JP2MS Vol 7 No 3 (2023): Desember
Publisher : Program Studi S1 Pendidikan Matematika FKIP Universitas Bengkulu
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DOI: 10.33369/jp2ms.7.3.345-354
Self-efficacy merupakan keyakinan individu terhadap kemampuannya untuk berhasil dalam suatu tugas atau pelajaran tertentu. Materi Pythagoras adalah bagian penting dalam pembelajaran matematika, dan seringkali dianggap sulit oleh sebagian peserta didik. Penelitian ini dilakukan untuk memahami sejauh mana self-efficacy mempengaruhi pemahaman peserta didik terhadap materi Pythagoras. Penelitian ini menggunakan pendekatan kualitatif untuk menganalisis pentingnya self-efficacy peserta didik di SMPN 14 Kota Serang pada materi Pythagoras. Pada penelitian ini, data dikumpulkan melalui kuesioner yang diisi oleh 33 peserta didik kelas VIII G SMPN 14 Kota Serang. Kuesioner mengukur self-efficacy berdasarkan lima indikator. Hasil penelitian menunjukkan bahwa nilai rata-rata tertinggi self-efficacy adalah 61,75%, yang dikategorikan sebagai "cukup baik" Secara khusus, dari 33 siswa yang mengisi kuesioner, tidak ada yang memiliki self-efficacy sangat rendah. Namun, sebanyak 33.33% peserta didik yang memiliki self efficacy cukup, 63.64% peserta didik yang memiliki self efficacy baik, 3.03% yang memiliki self efficacy sangat baik. Temuan ini memberikan pemahaman tentang tingkat self-efficacy peserta didik dalam menghadapi materi Pythagoras di SMPN 14 Kota Serang. Hasil penelitian ini dapat digunakan sebagai dasar bagi pendidik dan pengambil kebijakan dalam merancang strategi pembelajaran yang sesuai dengan tingkat self-efficacy peserta didik. Peningkatan self-efficacy peserta didik dapat menjadi langkah penting untuk membantu mereka mengatasi kesulitan dalam memahami materi yang dianggap sulit, seperti Pythagoras dalam matematika.
Fenomena Sosial Sumbangan Pembangunan Masjid di jalan raya (Studi Kasus Kecamatan Bintan Timur, Kabupaten Bintan)
pepriyana, Adiya;
Mita, Mita;
Setiandika Igasi, Teguh
Jurnal Ilmu Sosial dan Ilmu Politik Vol. 6 No. 1 (2024): JURNAL ILMU SOSIAL DAN ILMU POLITIK
Publisher : STISIPOL Raja Haji
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DOI: 10.56552/jisipol.v6i1.185
The phenomenon of asking for alms on the road for religious needs is one that is currently happening, but the phenomenon of asking for alms on the main road is certainly not only felt by Muslims, because people of other religions or non-Muslims also feel it because they are also users of the road. . thus causing discomfort for road users. The aim of this research is to find out the phenomenon of donations on this road according to the sociology of religion. The method used is incidental sampling which is a data collection technique by finding respondents by chance in one place without planning. The finding in this research is that each mosque has its own way of seeking funds for the renovation of its mosque, and these actions can be analyzed using Max Weber's theory of social action.
THE RELATIONSHIP BETWEEN THE ROLE OF FAMILY AND THE READINESS OF FEMALE STUDENTS IN FACING MENARCHE
Venezuela, Fanny;
Mita, Mita;
Rahmawati, Nadia
Journal of Maternity Care and Reproductive Health Vol 7, No 3 (2024): Journal of Maternity Care Reproductive Health
Publisher : Ikatan Perawat Maternitas Indonesia Provinsi Jawa Barat
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DOI: 10.36780/jmcrh.v7i3.12297
The current trend of decreasing menarche age has caused many high-grade elementary school students to experience menarche. Currently, the age of menarche tends to get younger with an average age between 9-12 years old, which causes children to need family roles to prepare themselves to face menarche. This research aimed to determine the relationship of family role with female students’ readiness in facing menarche at Kartika XVII-3 Sungai Raya Elementary School. This research was conducted from February 28 to March 2, 2024. This research was quantitative research, with a cross-sectional approach. The sample collection technique used a questionnaire. With a sample number of 39 using the total sampling method. Data analysis using the Spearman Rank test. The age range of respondents was 9-13 years, with the highest number aged 11 years as much as 46.2%. In the criteria for parental employment, 69.2% of respondents were IRT. As many as 74.4% of children get information sources from families. Family roles 61.5% of respondents have family roles that are not good. There are 69.2% of respondents are not prepared for menarche. The results of the Spearman Rank test found that the p-value < α (0.000 ≤ 0.005) and there was a relationship between the role of family and the readiness of female students in facing menarche at Kartika XVII-3 Sungai Raya Elementary School. The information obtained by the child from the family will further affect a child's readiness to face the first menstruation. Information about menstruation is not conveyed properly and correctly, it will affect the child's readiness to face menstruation. Future researchers are expected to be able to develop more deeply the relationship between family roles and the readiness of schoolgirls to face menarche and can develop other variables that affect the unpreparedness to face menarche so that they can be used for further research.
THE CORRELATION BETWEEN KNOWLEDGE AND BEHAVIOR OF VULVA HYGIENE WITH PATHOLOGICAL LEUKORRHEA INCIDENCE
Putri, Widiya;
Mita, Mita;
Rahmawati, Nadia
Journal of Maternity Care and Reproductive Health Vol 7, No 2 (2024): Journal of Maternity Care Reproductive Health
Publisher : Ikatan Perawat Maternitas Indonesia Provinsi Jawa Barat
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DOI: 10.36780/jmcrh.v7i2.12292
Vulva hygiene is important to prevent pathological vaginal discharge. Adolescent girls are susceptible to such discharge due to insufficient awareness of proper hygiene practices. A preliminary study identified instances of improper wiping techniques and failure to adequately dry the vulva before donning underwear among students. Moreover, some students reported experiencing genital itching. The purpose of this study was to determine the correlation between knowledge and behavior of vulva hygiene with pathological vaginal discharge This study employed a correlational cross-sectional design. The population consisted of 52 female students at Al-Hasani Islamic Boarding School, selected through total sampling. Data were collected using validated and reliable questionnaires. Statistical analysis utilized Kendall's Tau correlation test. This research has passed an ethical review with letter number 1450/UN22.9/PG/2024 which considers research ethics in the form of informed consent, anonymity, privacy, confidentiality, justice, and beneficience. The results are 65.4% of respondents had good knowledge of vulva hygiene, 53.8% exhibited good vulva hygiene behavior, and 50% experienced pathological leucorrhea. Correlation analysis revealed no significant correlation between knowledge (ρ value = 0.087) or behavior (ρ value = 0.582) of vulva hygiene and pathological leucorrhea incidence. Further research is needed regarding factors associated with the occurrence of pathological vaginal discharge.
Skrining Penyakit Tidak Menular (PTM): #GERMAS untuk Hidup Sehat
Tafwidhah, Yuyun;
Maulana, Muhammad Ali;
Purwanti, Nera Umilia;
Rahmawati, Nadia;
Najini, Robby;
Mahyarudin, Mahyarudin;
Liana, Delima Fajar;
Pramana, Yoga;
Mita, Mita
Abdimas Galuh Vol 6, No 2 (2024): September 2024
Publisher : Universitas Galuh
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DOI: 10.25157/ag.v6i2.14963
Pemeriksaan kesehatan secara berkala merupakan salah satu pilar Gerakan Masyarakat Hidup Sehat (GERMAS) yang berguna untuk mendeteksi keberadaan faktor risiko Penyakit Tidak Menular (PTM). Tujuan dari pengabdian masyarakat ini yaitu melakukan skrining PTM meliputi pengukuran tekanan darah, pemeriksaan gula darah, kolesterol, dan asam urat. Metode pelaksanaan skrining PTM yaitu pendaftaran dan wawancara faktor risiko PTM, pengukuran antropometri, pemeriksaan penunjang serta konseling dan edukasi. Skrining ini dilakukan pada 2 (dua) tempat dengan sasaran usia lebih dari 15 tahun. 155 peserta berhasil dijaring dengan hasil karakteristik sebagian besar adalah perempuan dan berada pada usia remaja akhir serta dewasa akhir. Analisis selanjutnya menunjukkan sebagian besar berada dalam kategori normal dan optimal untuk pemeriksaan tekanan darah dan sebagian besar berada dalam kategori normal untuk pemeriksaan gula darah. Temuan lain gambaran pemeriksaan kolesterol yang menghasilkan lebih dari separuh peserta dalam kategori buruk serta hampir separuhnya memiliki kadar asam urat tidak normal. Skrining PTM berguna mengetahui faktor risiko PTM lebih awal agar dapat diambil tindakan berikutnya sebagai langkah pencegahan. Upaya yang dapat diambil antara lain melakukan pola hidup sehat dan berkonsultasi lebih lanjut kepada tenaga kesehatan.