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ANALISIS KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN Ashariana, Ashariana; Ibrahim, Ibrahim; Muliati, Muliati; M, Ristifani Arista
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 2 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i2.9344

Abstract

The quality of public services in population administration is a primary measure of local government performance. However, in Tinambung District, Polewali Mandar Regency, a gap remains between public expectations and the reality of available services. This study aims to analyze the effectiveness of population administration services using a descriptive qualitative approach. Data collection was conducted through participant observation, in-depth interviews with officials and the public, and documentation studies. Data were then analyzed using data reduction, data presentation, and conclusion drawing techniques. The research findings indicate that the dimensions of reliability, responsiveness, assurance, and empathy of officers have performed well, characterized by data accuracy, speed of response, and a humanistic approach to serving citizens. However, the tangibles dimension remains a crucial weakness due to damaged electronic ID card recording devices and the lack of adequate waiting room facilities. The main conclusion of this study confirms that although the work culture of civil servants is oriented towards public satisfaction, overall service effectiveness is still hampered by a technical infrastructure deficit, necessitating the revitalization of these facilities and infrastructure as a priority for future improvement. ABSTRAK Kualitas pelayanan publik dalam administrasi kependudukan menjadi tolak ukur utama kinerja pemerintah daerah, namun di Kecamatan Tinambung, Kabupaten Polewali Mandar, masih ditemukan kesenjangan antara harapan masyarakat dengan realitas layanan yang tersedia. Penelitian ini bertujuan untuk menganalisis efektivitas pelayanan administrasi kependudukan dengan menggunakan pendekatan kualitatif deskriptif. Pengumpulan data dilakukan melalui observasi partisipatif, wawancara mendalam dengan aparatur dan masyarakat, serta studi dokumentasi, yang kemudian dianalisis menggunakan teknik reduksi data, penyajian data, dan penarikan kesimpulan. Temuan penelitian menunjukkan bahwa dimensi keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy) petugas telah berjalan dengan baik, ditandai oleh akurasi data, kecepatan respons, serta pendekatan humanis dalam melayani warga. Namun, dimensi bukti fisik (tangibles) masih menjadi kelemahan krusial akibat rusaknya alat perekaman KTP elektronik dan minimnya fasilitas ruang tunggu yang layak. Simpulan utama penelitian ini menegaskan bahwa meskipun budaya kerja aparatur sudah berorientasi pada kepuasan publik, efektivitas layanan secara keseluruhan masih terhambat oleh defisit infrastruktur teknis, sehingga diperlukan revitalisasi sarana prasarana sebagai prioritas perbaikan di masa depan.  
STRATEGI BAURAN PEMASARAN 9P DAN CUSTOMER CENTRISM TERHADAP PENINGKATAN JAMAAH PERSPEKTIF PEMASARAN SYARIAH (Studi: Travel Haji dan Umrah di Ajattapareng) Umar, Umrah Yani; Darmawati, Darmawati; Damirah, Damirah; Semaun, Syahriyah; Muliati, Muliati
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 4 No. 5 (2024): September 2024
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v4i5.710

Abstract

Marketing is important for business success. The right marketing strategy is very diverse, such as the 9P marketing mix and Costumer Centrism. The application of marketing strategies is important in achieving business goals. The purpose of this study is to analyze the application of sharia marketing strategies using the 9P marketing mix concept in the Hajj and Umrah travel business, and to see how this strategy can increase the number of pilgrims and customer satisfaction. This research uses the interview method to collect data. Interviews were conducted with the leaders and pilgrims of the four travel agents that became the object of research. The results showed that the 9P marketing mix increased the number of pilgrims of Hajj and Umrah travel agents in Ajattapareng. Sharia marketing principles such as transparency, honesty, and good service help increase customer satisfaction and create a competitive advantage. Data for 2019-2023 shows an increase in the number of pilgrims in 2023 thanks to packages that comply with regulations, competitive prices, satisfactory facilities, effective promotions, friendly service, and simple processes. A customer centrism approach is also applied to focus on customer satisfaction.
PENGARUH  KEPEMIMPINAN TRANSFORMASIONAL, KEPUASAN KERJA DAN BUDAYA ORGANISASI TERHADAP KINERJA PEGAWAI DENGAN MOTIVASI KERJA SEBAGAI VARIABEL MODERASI (STUDI KASUS STATISTISI AHLI MUDA DI BPS KABUPATEN/KOTA SE-PROVINSI SUMATERA UTARA) Muliati, Muliati; Hendrian, Hendrian; Pane, Sri Gustina
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/thayrm54

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kepemimpinan transformasional, kepuasan kerja, dan budaya organisasi terhadap kinerja Statistisi Ahli Muda di BPS Kabupaten/Kota se-Provinsi Sumatera Utara, serta menguji peran motivasi kerja sebagai variabel moderasi pada hubungan tersebut. Latar belakang penelitian ini didasarkan pada pentingnya peningkatan kualitas kinerja aparatur statistik dalam mendukung implementasi Sistem Akuntabilitas Kinerja Instansi Pemerintah (SAKIP) dan pemenuhan target program statistik nasional. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Instrumen penelitian disusun berdasarkan indikator setiap variabel dan diukur menggunakan skala Likert 5 poin. Responden penelitian adalah Statistisi Ahli Muda yang bekerja di BPS Kabupaten/Kota se-Provinsi Sumatera Utara. Analisis data dilakukan dengan teknik Structural Equation Modeling–Partial Least Squares (SEM-PLS) menggunakan perangkat lunak SmartPLS 4.0. Hasil penelitian menunjukkan bahwa kepemimpinan transformasional berpengaruh signifikan terhadap kinerja pegawai, kepuasan kerja berpengaruh signifikan terhadap kinerja pegawai dan budaya organisasi juga berpengaruh signifikan terhadap kinerja pegawai. Selain itu, motivasi kerja terbukti mampu memoderasi pengaruh kepemimpinan transformasional dan kepuasan kerja terhadap kinerja, namun tidak memoderasi pengaruh budaya organisasi terhadap kinerja pegawai. Temuan ini mengindikasikan bahwa peningkatan kinerja Statistisi Ahli Muda lebih dipengaruhi oleh aspek internal pegawai, khususnya kepuasan kerja dan motivasi kerja, dibandingkan faktor kepemimpinan atau budaya organisasi. Penelitian ini diharapkan memberikan kontribusi teoretis bagi pengembangan model kinerja pegawai sektor publik serta memberikan implikasi praktis bagi BPS dalam merumuskan strategi peningkatan kinerja, khususnya melalui penguatan motivasi kerja, peningkatan kepuasan kerja, dan pengoptimalan peran kepemimpinan transformasional di lingkungan BPS Kabupaten/Kota.
PROFITABILITY SIGNAL BREAKDOWN DURING CRISIS PERIODS: THE ROLE OF CORPORATE GOVERNANCE IN INDONESIAN BANKING Cahyani, Asti; Pakawaru, Muhammad Ilham; Muliati, Muliati; Yamin, Nina Yusnita; Luneto, Abdul Razik
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 01 (2026): Jurnal Manajemen Terapan dan Keuangan
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i01.53499

Abstract

Abstrak Studi ini menyelidiki apakah profitabilitas tetap menjadi sinyal yang dapat diandalkan dari nilai perusahaan selama periode gangguan ekonomi, dan apakah good corporate governance memperkuat hubungan ini. Menggunakan data panel dari perusahaan perbankan Indonesia selama periode yang terdampak krisis tahun 2020–2024, studi ini menerapkan regresi berganda dan Analisis Regresi Moderasi (MRA). Temuan menunjukkan bahwa profitabilitas tidak berpengaruh signifikan terhadap nilai perusahaan, menunjukkan bahwa informasi pendapatan kehilangan relevansi sinyalnya ketika ketidakpastian pasar tinggi. Lebih lanjut, mekanisme good corporate governance gagal memoderasi hubungan ini, menunjukkan bahwa struktur tata kelola mungkin tidak berfungsi sebagai peningkat kredibilitas dalam kondisi krisis. Hasil ini memberikan bukti bahwa asumsi valuasi tradisional yang berasal dari lingkungan yang stabil mungkin tidak berlaku selama guncangan sistemik. Studi ini berkontribusi pada literatur dengan menyoroti sifat kondisional dari sinyal profitabilitas dan keterbatasan kontekstual dari efektivitas tata kelola. Kata kunci: Profitabilitas, Nilai Perusahaan, Good Corporate Governance, Krisis, Perbankan Abstract This study investigates whether profitability remains a reliable signal of firm value during periods of economic disruption, and whether corporate governance strengthens this relationship. Using panel data from Indonesian banking firms during the crisis-affected period of 2020–2024, this study applies multiple regression and Moderated Regression Analysis (MRA). The findings reveal that profitability does not significantly influence firm value, indicating that earnings information loses its signaling relevance when market uncertainty is high. Furthermore, corporate governance mechanisms fail to moderate this relationship, suggesting that governance structures may not function as credibility enhancers under crisis conditions. These results provide evidence that traditional valuation assumptions derived from stable environments may not hold during systemic shocks. This study contributes to the literature by highlighting the conditional nature of profitability signals and the contextual limitations of governance effectiveness.  Keyword: Profitability, Firm Value, Good Corporate Governance, Crisis, Banking
PENINGKATAN KESEHATAN PERSENDIAN MELALUI SENAM PENCEGAHAN OSTEOARTRITIS DI KEC. GUNUNG MALIGAS Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; I Ngurah Gede Verar Fujastawan; Margaretha Togatorop
Nusantara Hasana Journal Vol. 4 No. 2 (2024): Nusantara Hasana Journal, July 2024
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i2.1965

Abstract

Osteoarthritis is a degenerative disease commonly experienced by the community, especially among the elderly, which can reduce quality of life due to pain and limited mobility. This community service activity aimed to improve community knowledge, skills, and awareness in maintaining joint health through osteoarthritis prevention exercise in Gunung Maligas District. The methods used included socialization, exercise training, mentoring, and evaluation. The results showed an increase in community understanding of osteoarthritis as well as their ability to perform preventive exercises. In addition, exercise groups were formed to ensure program sustainability. The activity also had a positive impact, including a reduction in joint pain complaints among participants. Therefore, osteoarthritis prevention exercise can be an effective strategy to improve community joint health sustainably.
TERAPI LATIHAN PADA PASIEN LUKA GANGRENE UNTUK MEMINIMALKAN RISIKO AMPUTASI DI RS EFARINA BERASTAGI Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; I Ngurah Gede Verar Fujastawan; Margaretha Togatorop
Nusantara Hasana Journal Vol. 4 No. 8 (2025): Nusantara Hasana Journal, January 2025
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i8.1966

Abstract

Gangrene wounds are a serious condition characterized by tissue death due to impaired blood circulation and infection, which carry a high risk of amputation if not properly managed. Exercise therapy is a non-pharmacological intervention that can help improve blood circulation, maintain limb function, and accelerate wound healing. This study aims to determine the effectiveness of exercise therapy in minimizing the risk of amputation in patients with gangrene wounds at Efarina Berastagi Hospital. The method used was a descriptive approach with a structured exercise program including range of motion exercises, muscle strengthening, and circulation exercises. The results showed that patients who regularly performed exercise therapy experienced improvement in tissue condition, reduction in edema, and increased functional ability. In addition, the risk of amputation could be reduced through improved tissue perfusion and better infection control. Therefore, exercise therapy can be an important component in the comprehensive management of patients with gangrene wounds
OPTIMALISASI PROGRAM TERAPI LATIHAN LOW IMPACT DENGAN DOSIS INTERMITTEN PADA WANITA MENOPAUSE DI RS EFARINA PEMATANGSIANTAR Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; Imelda Putri Arianti
Nusantara Hasana Journal Vol. 1 No. 11 (2022): Nusantara Hasana Journal, April 2022
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v1i11.1967

Abstract

Menopausal women experience various physiological changes that can reduce their quality of life, such as decreased bone density, metabolic disorders, and musculoskeletal complaints. Low-impact intermittent exercise therapy is an effective and safe non-pharmacological approach. This community service activity aims to optimize the understanding and implementation of this exercise program among menopausal women at Efarina Hospital in Pematangsiantar. The methods used included education, exercise demonstrations, and practical guidance. The results showed an increase in participants' knowledge and ability to perform the exercises independently. This program is expected to continuously improve the quality of life and physical fitness of menopausal women.
EDUKASI PROGRAM LATIHAN FISIOTERAPI PADA PENDERITA STROKE DI RS EFARINA BERASTAGI Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; Rodearni Damanik
Nusantara Hasana Journal Vol. 3 No. 8 (2024): Nusantara Hasana Journal, January 2024
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v3i8.1968

Abstract

Stroke is a leading cause of disability and death worldwide, including in Indonesia. Stroke patients often experience impaired motor and sensory function, as well as limitations in daily activities, requiring ongoing rehabilitation treatment. Physiotherapy plays a crucial role in improving the quality of life of stroke patients through structured and ongoing exercise programs. This community service activity aims to provide education about physiotherapy exercise programs to stroke patients at Efarina Hospital in Berastagi. The methods used include counseling, exercise demonstrations, and direct support for patients and their families. The results of the activity indicate an increase in patient and family understanding of the importance of physiotherapy exercises and increased participation in independent exercise. Thus, the education provided can optimally support the rehabilitation process for stroke patients.
SOSIALISASI MENINGKATKAN KESEIMBANGAN DINAMIS LANSIA DENGAN TERAPI LATIHAN TRADISIONAL TAICHI PADA LANSIA DI PEMATANGSIANTAR Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; I Ngurah Gede Verar Fujastawan; Margaretha Togatorop
Nusantara Hasana Journal Vol. 4 No. 10 (2025): Nusantara Hasana Journal, March 2025
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v4i10.1969

Abstract

Decreased dynamic balance in the elderly is a major factor that increases the risk of falls and reduces quality of life. Preventive efforts through safe and structured physical exercise are needed, one of which is traditional Tai Chi exercise therapy. This community service activity aimed to improve the knowledge and skills of the elderly in maintaining dynamic balance through Tai Chi exercises in Pematangsiantar. The methods used included socialization, Tai Chi movement training, mentoring, and evaluation. The results showed an improvement in the elderly’s understanding of the importance of balance as well as their ability to independently perform Tai Chi movements. In addition, there was an improvement in body balance, increased confidence in movement, and a reduced risk of falls. Therefore, Tai Chi can be an effective and safe alternative exercise to improve dynamic balance in the elderly sustainably
PENINGKATKAN PENGETAHUAN MASYARAKAT LANSIA DALAM PENCEGAHAN DAN PENANGANAN OSTEOARTHRITIS DI KEC. SIANTAR BARAT Muliati, Muliati; Marolop Parlindungan Napitu; Isa Harpika Br. Ginting; Ilham Irwansyah
Nusantara Hasana Journal Vol. 2 No. 12 (2023): Nusantara Hasana Journal, May 2023
Publisher : Yayasan Nusantara Hasana Berdikari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59003/nhj.v2i12.1970

Abstract

Osteoarthritis is a degenerative disease commonly experienced by the elderly and can reduce quality of life due to pain and limited mobility. Lack of public knowledge regarding the prevention and treatment of osteoarthritis is a contributing factor to the worsening condition. This community service activity aims to increase the knowledge of elderly people in West Siantar District regarding the prevention and treatment of osteoarthritis. The methods used included health education, interactive discussions, and demonstrations of simple physical exercises. The results showed an increase in participants' understanding of the risk factors, symptoms, and self-management methods for osteoarthritis. This activity is expected to help elderly people maintain joint health and improve their quality of life.
Co-Authors -, Rampeng Abdul jalil Abdul Kahar Abdulllah, Muhammad Ikbal admin admin, admin Afrianti Afrianti, Afrianti Afriyani Afriyani Afriyani, Afriyani AKHMAD NOOR Ali, Marzuki Made ALIF, NUR MUHAMMAD Alim, Saskia S Ambo Upe Amelia, Mila Amin, Muh Agil Amir, Andi Mattulada Amiruddin, Muhammad Majdy Andi Bahri S Andi Bahri, Andi Andriansyah Andriansyah Annas, Alfian Antika, Rindi Anwar Anwar Anwar, Wahyu Mustika Ardiansyah, Faisal Aski Arfiah Busari Arianti, Melda Putri Arifanti, Dwi Risky Arista, Arista Artiyany, Megawhati Arung Gihna Mayapada Ashariana, Ashariana Asnawati Asnawati Asriani Asriani, Asriani Astin, Astin Aulia, Silvi Auliansyah, Auliansyah Ayu, Sinar BAKRY, M.Iqbal Batau, ST. Haliah Bunga, Purnamasari Busa, Yunus Cahyana, Indra Cahyani, Asti Cantika, Zhalsabila Putri Damanik, Rodearni DAMIRAH DAMIRAH, DAMIRAH Darma, Darma Darpin, Darpin Dewi Purnamasari Dewintara, Eka Djaniba, Erlina Dona, Doni Roma Effendi, Aji Sofyan Emiliyati, Emiliyati Ernawati Ernawati Ernawaty Usman Fansury, Andi Hamzah Farda, Sella Fatmarida Sabani, Fatmarida Gaffar, Emmilya Umma Aziza Ginting, Isaharpika Br Gustia, Gustia Hadi Saputra Halmiah, Halmiah Halwi, Muhammad Darma Hamid, Sundari Hammad, Hamza Abed Al Karim Hamsiah, Andi Hanafi, Ali Hannani Hapipah, Risdina Haris, Muhamad Hartono Hartono Haryono Pasang Kamase Hasanah, Hudriatul Hasniar Hasniar, Hasniar Hatta, Ulya Hendrian Hendrian, Hendrian Herlina, Besse Husnadian, Alfan I Ngurah Gede Verar Fujastawan Ibrahim Ibrahim Ilham Irwansyah Ilham, M. Imamah, Ayu Nur Imelda Putri Arianti Indah Indah Indra Indra Insarullah, Insarullah Irmawati Irmawati Irwan Gani Irwansyah, Ilham Isa Harpika Br. Ginting Islamul Haq Islamulhaq, Islamulhaq Jabar, Aryuni Salpian Jadi, Soliman Al Jalil, Ivon Jamaluddin Jamaluddin Jamilah, Sitti Janustisisa, Wina Jeti, La Julia I, Trigen Jumrah Jumrah Jumria Jumria Juri Naswa Nathania Kamal Zubair, Muhammad Kasim, Hermawaty Remba Khairul Anwar Khoiriah, Khifayatul Kusumayadi, Firmansyah Laela Latifah Sukmawati Yuniar Lestari, Andi Indah Lestari, Retno Oktavia Liato, Della Fitriany Lilies Lilies Lukman, Sri Hardianti Luneto, Abdul Razik Lusianai, Wa Ode M, Ristifani Arista Maddolangeng, Nur Misyuari Mahmud, Usamah Mahsyar, Mahsyar Mahyus, Mahyus Manan, Manan Manuhutu, Fenty Yoseph MARCELLINA, Nelly Mardiana, Fani Margaretha Togatorop Marolop Parlindungan Napitu Masmarulan, Masmarulan Masnur Masnur Masruddin Mattulada, Andi Mauliza, Riska Misnawati Misnawati Muhammad Din Muhammad Elwan, La Ode Muhammad Ilham Pakawaru Mulianah, Maedatul Muliati, Windi Mulyono, Ana Murbayani Murbayani, Murbayani Musafir, Musafir Musakkir , Musakkir Musmulyadi, Musmulyadi Mustamin Mustamin Musyarif Musyarif, Musyarif Muzaini, Muhammad Nadhar, Muhammad Nahak, Marthalena Erbin Napitu, Marolop Parlindungan Nasaruddin Nasaruddin Nina Yusnita Yamin Nofinda, Ayu NOPIANTI, NOPIANTI Norhaedah Novalina Serdiati Noyo, Irfandi A. Nur Edy Nur Hidayah Nur Hikmah NUR, MUFLIHA Nurdin, Jurana Nurfadilla, Nurfadilla Nurfadillah Nurfadillah Nurfadillah, Siti Nurhayati Nurhayati Okto Irianto, Okto Oneng, Muthia Yogelina Pane, Sri Gustina Pare Datu, Virgina A. Parwati, Ni Made Suwitri Patmawati, Andi Kiki Pramudita Budi Rahayu, Pramudita Budi Pratama, Yulianda Dian Purba, Yeni Trisna Putra, L. M. Ricard Zeldi Putri, Amelia Hamdani Putri, Andini Yulianto PUTRI, EVA NORHYA AKHMAR RAMADHAN R, Masmarulan Rahayu Indriasari Rahman, Nasrul Restele, La Ode Restu Januarty Hamid Rianti, Rianti Ridwan, Ridwan Riski, Lestari Riswani Riswani Rodearni Damanik Rosdiana Rosdiana Roslina Roslina, Roslina Rudy Usman S, Andi Bahri Safaruddin Saleh, Fitra Samir, Yulia Gita Samuji, Samuji Sangadji, Mia Lestari Sanusi, Novi Sundari Saragih, Indra Riski Sari, Wina Janustisia Sarmila, Sarmila Sarramadani Selmita Paranoan Sitanggang, Theodora Christina Romauli Sri Nur Rahmi Sri Reski Ananda St. Aminah Suarning Suarning, Suarning Suci, Fuji Mutia Suci, Indah Sukatin, Sukatin Sulfiani, Besse Sulindrina, Andra Sulistina Agustin, Sulistina Sumarni Sumarni Sumual, Claudea J. E. Sutrisman Basir Syahrani, Cahya Bilqis Syahriyah Semaun, Syahriyah Syamsiar, Syamsiar Tampang, Tampang Tanra, Andi Ainil Mufidah Tengku Nurhidayah Togatorop, Margaretha Totanan, Chalarce Tri Wulandari Umar, Umrah Yani Utari, Adiani Purwa Varian, Devlin Janitra Wahidah, Wiratul Wahyudi, Rifqi Nur Wahyuniarsih, Desi Winarni Fujiastuti Winata, Aliahardi Wiranta, Yudhistira Wisnu Wardana, Wisnu Wulan Fabisian Wulandari, Neti Yasin, Nurfatwa Andriani Yesi Aprianti Yuldi Mile Yulianti Yulianti Zamli