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All Journal International Journal of Electrical and Computer Engineering IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Simetris TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics Jurnal Computech & Bisnis (e-Journal) Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization International Journal of Artificial Intelligence Research Indonesian Journal of Artificial Intelligence and Data Mining Applied Information System and Management Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL ILMIAH MAHASISWA AGROINFO GALUH SEIKO : Journal of Management & Business CYBERNETICS IJISTECH (International Journal Of Information System & Technology) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika dan Rekayasa Perangkat Lunak Journal of Applied Engineering and Technological Science (JAETS) Jurnal Ilmiah Manajemen Kesatuan Indonesian Journal of Electrical Engineering and Computer Science International Journal of Advances in Data and Information Systems Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) ARSY : Jurnal Aplikasi Riset kepada Masyarakat IJISTECH Journal of Soft Computing Exploration Jurnal Sosial dan Teknologi Jurnal Abdimas Kartika Wijayakusuma Locus: Jurnal Konsep Ilmu Hukum Jurnal Administrasi Pemerintahan Desa Jurnal Locus Penelitian dan Pengabdian Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Teknologi dan Manajemen Industri Terapan SENTRI: Jurnal Riset Ilmiah Edukasiana: Jurnal Inovasi Pendidikan Journal of Artificial Intelligence and Digital Business eProceedings of Engineering Eduvest - Journal of Universal Studies Paradoks : Jurnal Ilmu Ekonomi Nuansa Informatika Informatics Management, Engineering and Information System Journal Electronic Integrated Computer Algorithm Journal Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) International Journal of Computer Technology and Science Jurnal Pengabdian Bakti Akademisi Multidisciplinary Indonesian Center Journal SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal Journal of Information Systems and Technology Jurnal Nasional Teknologi Informasi dan Aplikasinya
Muharman Lubis
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Neuroscience Social Sciences Other

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Weaving Digital Relationships: A Social CRM Case Study of Local Beauty Brands Ana, Asri; Utami Rukmana, Putri; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.70

Abstract

The Customer Relationship Management paradigm evolved from transaction-based tod collaboration-oriented approach through Social CRM (SCRM) due to digital transformation. Descriptive qualitative research investigates the CRM approaches executed by BLP Beauty and MOP Beauty using digital ethnography and observational methods. The research extends its observation activities to digital platforms including social media platforms and e-commerce platforms and customer review platforms. The analysis proves BLP Beauty uses a standardized omnichannel strategy that adopts community engagement and performs hashtag-based social monitoring and collaborative customer engagement including two additional customer impact channels through Key Opinion Leaders (KOLs) and influencers. BLP Beauty operates with an open and extensive market segmentation whereas MOP Beauty adopts an elite branding strategy with premium positioning. CRM strategies work best when they match the brand image together with key traits of the customer base. The study establishes how vital it is to unite technology and community elements with emotional value creation for developing sustainable customer relations during the current digital era.
Personalization in Customer Relationship Management : Balancing Data Privacy and Customer Experience Zahran, Muhammad Hanif; Mikhail, Muhammad Hibban; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.73

Abstract

Personalization through Customer Relationship Management (CRM) systems has become an essential way for organizations to improve customer experiences and strengthen loyalty. However, in order to create individualized interactions, a lot of customer data must be gathered and processed, which inevitably creates privacy concerns. This study seeks to explore how organizations can strike a healthy balance between personalization and data privacy, and how this balance shapes the overall customer experience. This study uses a literature review as its main method to better understand customer attitudes, desires, and concerns about data privacy and tailored services by consulting a variety of scientific sources and earlier research. This study aims to identify the key factors that shape customers’ perspectives on personalization and the protection of their personal data. The insights gained are intended to support organizations in designing CRM strategies that are effective and engaging, while also demonstrating a clear commitment to respecting customer privacy helping create a customer experience that feels more trusted, meaningful, and sustainable.
Synergizing Omnichannel Order Management and CRM for Competitive Advantage: A Case Study of UNIQLO’s Digital Transformation Andartya Setyawan Darna; Muharman Lubis
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.83

Abstract

Intense competition in the retail industry requires companies to adopt an omnichannel strategy to create superior customer experience. This study aims to conduct an in-depth analysis of how UNIQLO, as a global retail leader, integrates Omnichannel Order Management (OOM) into its Customer Relationship Management (CRM) ecosystem. Adopting the omnichannel management framework, this study uses a qualitative case study approach based on secondary data to examine the strategies, technological enablers, and impacts of UNIQLO's "Ariake Project." The findings show that UNIQLO successfully builds a strong operational foundation through technological drivers, specifically RFID for unified inventory visibility and warehouse automation, alongside organizational drivers such as the "Takumi" culture. This integration enables flexible order fulfillment services such as Buy Online Pick-up In-Store (BOPIS), which has achieved an adoption rate of over 40%. Furthermore, the synergy with CRM has encouraged the growth of e-commerce contribution to a steady level of 15% post-pandemic. The study concludes that the key to UNIQLO's success lies in the synergistic integration of operational efficiency (OOM) and customer data intelligence (CRM), which provides actionable insights to balance technology with customer empathy in retail transformation.
Design and Development of a Competency Certificate Surveillance System for Electrical Technical Personnel using a Disruptive RSM Design Approach Mulyati, Rika; Lubis, Muharman; Suakanto, Sinung; Rahman, A. Taupik
International Journal of Artificial Intelligence Research Vol 9, No 1.1 (2025)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v9i1.1.1660

Abstract

The competency certificate for electrical technical personnel serves as formal evidence that an individual is qualified to work in the electricity sector and has a validity period of three years, requiring periodic surveillance to ensure regulatory compliance. In practice, the surveillance process is still largely conducted manually by Competency Certification Bodies (LSK), resulting in administrative inefficiencies, delays in certificate renewal, fragmented documentation, and limited traceability of surveillance records. These challenges not only burden certification bodies and certificate holders but also affect regulatory supervision performance. This study aims to design and develop a competency certificate surveillance information system for electrical technical personnel using a disruptive Recognise–Scrutinize–Materialize (RSM) design approach. Data were collected through observations, semi-structured interviews, and document analysis to identify existing problems and system requirements. The RSM method was applied to systematically align stakeholder needs with national regulations and international standards, including ISO, IEEE, and NIST guidelines. The results of this research produce a regulation-based surveillance system design in the form of a structured mock-up that integrates automated reminders, digital document validation, standardized surveillance workflows, and real-time monitoring dashboards. The proposed system is expected to improve efficiency, data accuracy, transparency, and regulatory compliance in the surveillance and renewal process of competency certificates. This research contributes novel insights into the digitalization of competency certificate surveillance, a topic that has received limited attention in previous studies, particularly within the electricity sector. 
Simplifying Enterprise Architecture Implementation: Integrating Lean and Agile Principles through Mini-TOGAF Budianto, Farhan Alif; Lubis, Muharman; Mukti, ⁠Iqbal Yulizar; Budianto, Setyo
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4559

Abstract

Enterprise architecture plays an important role in aligning business strategy and information technology. However, comprehensive frameworks such as TOGAF 10 are often perceived as complex due to extensive artifact requirements and high resource demands, which create challenges for organizations with limited resources. Therefore, this study aims to examine the role of lean and agile principles in simplifying enterprise architecture through the Mini-TOGAF approach to improve implementation efficiency and adaptability. This research adopts a design science research approach, focusing on the design and development of the Mini-TOGAF framework as a conceptual artifact. To establish a solid theoretical foundation and systematically define the components of Mini-TOGAF, a systematic literature review was conducted. The findings indicate that lean principles simplify enterprise architecture by eliminating waste through “just enough” documentation and by consolidating and prioritizing artifacts based on core business value. In addition, Agile principles ensure that the resulting architecture remains flexible and outcome-oriented through iterative development, rapid adaptation to change, and continuous stakeholder involvement. This study concludes that Mini-TOGAF represents a pragmatic and effective adaptation of TOGAF 10, enabling more efficient, agile, and strategically aligned enterprise architecture implementation for resource-constrained organizations.
Customer Engagement Transformation: A Critical Factor for Successful Digital Transformation Strategies in the Transportation Industry Ankhal, Rian Bimo; Lubis, Muharman; Fakhrurroja, Hanif
SENTRI: Jurnal Riset Ilmiah Vol. 5 No. 1 (2026): SENTRI : Jurnal Riset Ilmiah, Januari 2026
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/sentri.v5i1.5455

Abstract

Customer engagement transformation is a key aspect in developing digital transformation strategies in today's workplace. This paper aims to present an analysis of critical success factors (CSFs) that influence customer engagement transformation within the context of digital transformation strategies. The research methodology involves a combination of in-depth case studies of several organizations that have successfully implemented digital transformation strategies with a focus on employee engagement. Customer surveys, interviews with organizational leaders, and internal document analysis are the primary instruments for data collection. This paper will discuss the implications of using the latest technology, digital collaboration platforms, and supportive leadership approaches in achieving customer engagement transformation. We will also explore the impact of factors such as work-life balance, skills development, and organizational culture on the success of transformation strategies.
Developing A Web-Based Point-of-Sale Application using RAD: A Cafe Sonia Case Study Jonathan Arya Wibowo; Muharman Lubis; Rio Guntur Utomo; Kobthong Ladkoom; Rahmat Yasirandi
Jurnal Nasional Teknologi Informasi dan Aplikasinya Vol. 4 No. 2 (2026): JNATIA Vol. 4, No. 2, Februari 2026
Publisher : Informatics Department, Faculty of Mathematics and Natural Sciences, Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JNATIA.2026.v04.i02.p01

Abstract

This study reports the development of a web-based Point of Sale (POS) system for Café Sonia, an MSME café setting where day-to-day transaction handling and reporting benefit from a workflow-aligned digital solution. The system was produced using Rapid Application Development (RAD) through short, stakeholder-driven iteration cycles with explicitly bounded scope and systematic feedback incorporation, resulting in an end-to-end POS flow from ordering to receipt and transaction history. Performance metrics reported in this paper are derived from a small-scale JMeter run and should be interpreted as an indicative baseline rather than evidence of peak-hour robustness. No dedicated usability evaluation was conducted; therefore, user-facing quality remains a pending empirical question that warrants task-based usability testing and standardized instruments such as the System Usability Scale (SUS) in subsequent iterations. Debates around RAD often hinge on a perceived tension between development speed and methodological accountability, particularly when systems must remain maintainable beyond the prototype stage. The Café Sonia case suggests that RAD can still yield a coherent, maintainable, and context-fit POS when iteration cycles are guided by stakeholders and the scope is clearly controlled. The novelty lies in providing case-based evidence of RAD’s practical effectiveness for delivering a customized MSME café POS, while the contribution is a traceable development pathway linking requirements capture, iterative prototyping artefacts, and scenario-based functional verification for reuse in comparable small-retail environments.
SYSTEMATIC LITERATURE REVIEW ON DIGITAL TRANSFORMATION IN THE ORGANIZATIONAL BUSINESS Rian Bimo Ankhal; Muharman Lubis; Hanif Fakhurroja
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 1 (2026): Vol. 3 No. 1 Edisi Januari 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i1.2059

Abstract

Digital transformation has become a crucial aspect of organizational strategies in various industries, including the business sector. This systematic literature review (SLR) focuses on understanding digital transformation within organizational business contexts. Through a systematic search of academic databases, The review explores key themes such as technological innovations, operational changes, customer-centric approaches, regulatory implications, and organizational adaptation. Technologies are driving significant changes, enabling organizations to streamline processes, enhance decision-making, and improve overall efficiency. Moreover, digital transformation is reshaping customer experiences, with personalized services and seamless interactions becoming essential for organizational success. Despite the benefits, organizations face challenges such as regulatory compliance, cybersecurity risks, and cultural resistance. By synthesizing existing research, this SLR aims to provide insights and guidance for organizations navigating the complexities of digital transformation in the organizational business landscape in the organizational business.
AI-Enabled Information Systems and Strategic Alignment: A Systematic Literature Review on Digital Orchestration Budianto, Farhan Alif; Lubis, Muharman; Mukti, Iqbal Yulizar; Budianto, Setyo
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6989

Abstract

This paper aims to synthesize the fragmented body of literature on how Artificial Intelligence (AI) transforms the traditional Strategic Alignment Model (SAM). Specifically, the study examines the role of Digital Orchestration as a mediating mechanism between AI capabilities and organizational performance. Using a Systematic Literature Review (SLR) approach guided by PRISMA protocols, this research analyzes 84 peer-reviewed articles published between 2018 and 2026 and indexed in the Scopus and Web of Science databases. The study identifies three main thematic pillars: Cognitive Alignment, Algorithmic Governance, and Human–AI Collaborative Synergy. Overall, these themes indicate that AI is no longer merely an operational support tool but has evolved into an agentic strategic capability that enables continuous sensing, predictive decision-making, and real-time synchronization between business and IT domains. The findings demonstrate a paradigm shift from “Static Fit” toward “Fluid Orchestration.” Theoretically, this study extends the Resource-Based View by positioning agentic AI capability as a higher-order dynamic capability and proposes an AI-Enabled Digital Orchestration Framework to integrate previously fragmented insights. Managerially, the research emphasizes the importance of Dynamic KPIs and Agentic Governance to prevent algorithmic misalignment. Overall, the study advances strategic alignment theory by framing AI-driven strategy as a continuously adaptive orchestration capability in volatile digital ecosystems.  
Data Governance and AI Strategy: A Systematic Synthesis of Information Systems Frameworks for Competitive Advantage Budianto, Farhan Alif; Lubis, Muharman; Mukti, Iqbal Yulizar; Budianto, Setyo
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6991

Abstract

The rapid integration of Artificial Intelligence (AI) into organizational strategy has intensified the need for robust data governance mechanisms that ensure data quality, accountability, and strategic alignment. While prior studies have examined data governance and AI strategy separately, a comprehensive synthesis explaining how Information Systems (IS) frameworks bridge technical data management and competitive advantage remains limited. This study addresses this gap by conducting a Systematic Literature Review (SLR) to synthesize key IS frameworks that govern data for AI-driven strategic outcomes. Following the PRISMA 2020 protocol, relevant peer-reviewed articles published between 2018 and 2026 were systematically collected from Scopus, Web of Science, and the AIS eLibrary. A total of 65 high-quality studies were selected for thematic and theoretical analysis. The findings reveal three dominant thematic clusters: algorithmic accountability and ethics, data pedigree and provenance, and the evolving strategic role of the Chief Data Officer (CDO). The synthesis further demonstrates a theoretical shift from static, compliance-oriented governance toward dynamic capabilities grounded in the Resource-Based View. This study contributes to IS and AI strategy literature by re-conceptualizing data governance as a second-order organizational capability that enables sustainable competitive advantage. Practical implications highlight the importance of governance agility, strategic alignment, and trust-building mechanisms in scaling AI initiatives.
Co-Authors A. TAUPIK RAHMAN Abdul Hakim Satria Nusantara Abdullah Muhammad, Hasan Abdulmana, Sahidan Achmad Rafi Addini Firdaus, Fitri Adillah, Muhammad Fauzan Nur Adinda Laras Ayu Aditya, Anggi Yudistira Adityas Widjajarto Agus Ambarwari Agustiana, Nathifa Ahmad Musnansyah Akbar Habib Buana Wibawa Putra Akbar Nurwahyu Arifin Putra Al Khowarizmi Ali Nurdin Ali Nurdin Alqahtani, Raied Ali Alvan Kamal Amanah, Raisyah Nurul Amri Amri Amril, Salsabila Zahrani Ana, Asri Andartya Setyawan Darna Ankhal, Rian Bimo Annastasia, Syifa Anuraga, Rahadhitya Artamevia, Mima Asriana Asriana, Asriana Asti Amalia Nur Fajrillah Ayu, Adinda Laras Bayuwindra, Anggera Budianto, Farhan Alif Budianto, Setyo Constantino, Matias Garcia Deden Witarsyah Dika, Dafa Dinda Bayu Rama Dila, Revyolla Ananta Dinayatullah, Ledi Dini Handayani, Dini Dini Oktarina Dwi Handayani DM, Burhanis Sulthan Dwi Hary Sandy, Muhammad Dzakiyyah Al Kaazhim Edwinsyah, Muhammad Ega Mardoyo Ega Mardoyo Erlangga, Faezal Fadilah, Zikri Fakhrurroja, Hanif Fansyah, Egi Al Farhana Zahra Farid Farid, Farid Farma, Junia Fasya, Muhammad Haikal Fathia, Dhiya Fauzan, Ratandi Ahmad Faza, Sharfina Febriyani, Widia Firdaus, Taufiq Maulana Fitrah Khairi Fitriyana Dewi Fonna, Rizki Putri Nurita Gabriel Ardi Hutagalung Garcia-Constantino, Matias Ghifari, Muhamad Yazid Gunawan, Dian Habibi Ramdani Safitri Hafiizh Maulana Halim, Hendra Hanif Fakhurroja Harefa, Hafid Rahman Herlina, Nenden Eva Meilani Hermawan, Fairuz Fernanda Hikmah Adwin Adam Humairo, Annisa Ikbar, Thoriq Ikhlas Fuad Zamzami Ikhsan, Alif M. Ilham Ramadhan Nasution Iqbal Santosa Iqbal Yulizar Mukti Irhan Kahirul Umam Irvan, Irvan Jihan Audia Mulya Jonathan Arya Wibowo Julham Julham Julham Julham Kamal, Alvan Kamil, Idham Kartini, Ani Kobthong Ladkoom Laily Indaryani Lubis, Arif Ridho Lubis, Fahdi Saidi Lukman Abdurrahman Lukmanul Hakim Lukmanul Hakim M. K. Rizal Syahputra M. Shabri Abd. Majid Matias Garcia Constantino Matias Garcia-Constantino Mhd Faris Pratama Mikhail, Muhammad Hibban Mima Artamevia Mira Kartiwi Mochamad Hariadi Mochamad Yudha Febrianta Muhammad Dwi Hary Sandy Muhammad Haikal Fasya Muhammad Luthfi Hamzah Muhammad Mahendra Muhammad, Hasan Abdullah Muhdiantini, Cindy Mukti, Iqbal Mukti, Iqbal Yulizar Mukti, ⁠Iqbal Yulizar Mulhartono, Tomi Mulyati, Rika Muttaqin, Alif Noorachmad Nabiel Muhammad Al Ghazali Naufal Wirawan, Muhammad Neca Aqila Nelsa, Putri Nguyen Kieu Trang Ni Made Purnami Noorachmad Muttaqin, Alif Nur Ichsan Utama Nurlina, Eka Nurma Sari, Nurma Nuryatno, Edi Triono Nusantara, Abdul Hakim Satria Oktariani Nurul Pratiwi Paradita, Anggraeni Xena Parameswari, Sang Dara Paramita, Paramita Possumah, Mercy Kristina Pradana, Vega Putra Prahastiwi, Narita Ayu Prajaya, Fannzy Bayu Askar Prayoga, Danar Prayudani, Santi Putri Luthfiah Harmaya Qadhli Jafar Adrian R. Wahjoe Witjaksono Rafi, Achmad Rafian Ramadhani Rafian Ramadhani Rafsanjani, Rayhan Rafael Rahadhitya Anuraga Raharjo, Adi Rahmat Fauzi Rahmat Mulyana Rahmat Yasirandi Rahmat, Hadian Raied Ali Alqahtani Rakan, Raihan Ramadhan, Yumna Zahran Ramadhani, Rafian Rayhan Rafael Rafsanjani Rian Bimo Ankhal Rio Guntur Utomo Romi Fadillah Rahmat Rukmana, Putri Utami Sadewa, Rizki Sahidan Abdulmana Sandy, Muhammad Dwi Harry Sandy, Muhammad Dwi Hary Sarah Purnamawati See, Tan Lian Setiadi, Ridwan Shaffiei, Zatul Alwani Shafira Fatimah Azzahra Silvia, Vivi Sinung Suakanto Siregar, Fachrul A Sonny Zulhuda Supeno Mardi Susiki Nugroho, Supeno Mardi Susetyo Bagas Bhaskoro Syah, M. Edwin Syahrizal, Teuku Muhammad Taufiq Carnegie Dawood Teguh Kurniawan, Mochamad Thamrin, Daffa Shidqi Thoriq Ikbar Tien Fabrianti Kusumasari Trang, Nguyen Kieu Umar Yunan Kurnia Septo Hediyanto Umuri, Khairil Vega Putra Pradana Vreseliana Ayuningtyas Wihayanti, Titik Wirawan, Muhammad Naufal Yani, Mega Fitri Yulio Ferdinand Yuyun Yusnida Lase Zahran, Muhammad Hanif Zamzami, Ikhlas Fuad Zulkifli Zulkifli