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All Journal International Journal of Electrical and Computer Engineering IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Simetris TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics Jurnal Computech & Bisnis (e-Journal) Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization International Journal of Artificial Intelligence Research Indonesian Journal of Artificial Intelligence and Data Mining Applied Information System and Management Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL ILMIAH MAHASISWA AGROINFO GALUH SEIKO : Journal of Management & Business CYBERNETICS IJISTECH (International Journal Of Information System & Technology) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika dan Rekayasa Perangkat Lunak Journal of Applied Engineering and Technological Science (JAETS) Jurnal Ilmiah Manajemen Kesatuan Indonesian Journal of Electrical Engineering and Computer Science International Journal of Advances in Data and Information Systems Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) ARSY : Jurnal Aplikasi Riset kepada Masyarakat IJISTECH Journal of Soft Computing Exploration Jurnal Abdimas Kartika Wijayakusuma Locus: Jurnal Konsep Ilmu Hukum Jurnal Administrasi Pemerintahan Desa Jurnal Locus Penelitian dan Pengabdian Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Teknologi dan Manajemen Industri Terapan Edukasiana: Jurnal Inovasi Pendidikan eProceedings of Engineering Eduvest - Journal of Universal Studies Paradoks : Jurnal Ilmu Ekonomi Nuansa Informatika Informatics Management, Engineering and Information System Journal Electronic Integrated Computer Algorithm Journal Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) International Journal of Computer Technology and Science Jurnal Pengabdian Bakti Akademisi SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal
Muharman Lubis
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Social Sciences Other

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The Role of Information and Communication Technology in Islamic Education: Challenges and Opportunities Shafira Fatimah Azzahra; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 1 (2024): VOLUME 1, NO 1: JUNE 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i1.26

Abstract

In this paper, the role of information and communication technology (ICT) in Islamic education is analyzed with an emphasis on the challenges and opportunities it presents. ICT can increase access to Islamic knowledge, improve teaching methods, and encourage participatory learning. It is necessary to handle issues including restricted infrastructure, the requirement to maintain high-quality Islamic material online, and cultural and religious sensitivity in online learning settings. ICT presents several opportunities for Islamic education, including the use of multimedia and interactive tools for teaching Islamic concepts, facilitating global reach and accessibility through online platforms, and fostering collaboration and knowledge-sharing among educators and scholars. To evaluate the effect of ICT on Islamic education, qualitative research using content analysis was carried out. The results draw attention to issues including the limitations of ICT infrastructure, the need for high-quality online information, the necessity of good ICT training for teachers, and cultural and religious considerations. ICT also offers chances for improved Quranic study, worldwide cooperation, ongoing learning outside of the classroom, and expanded access to Islamic information. In order to use ICT to enhance Islamic education, this study intends to provide useful insights for educational practitioners and policymakers.
User Satisfaction Analysis of Academic Information System Using End-User Computing Satisfaction (EUCS) Nurdin, Ali; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: DECEMBER 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i2.42

Abstract

Galuh University Academic Information System (SIAKAD) is an information system that supports the academic activities of students, lecturers and employees within Galuh University. As a system that is in direct contact with its users. It is essential to focus on quality of the system utilised by users on a regular basis since the interaction between the system and humans is ideal when both parties give stimuli and reactions (actions & reactions) that support each other, if only If it takes place in one direction, the interaction will experience obstacles or even goal bias. The research was conducted to identify user satisfaction levels who use the system. The elements that determine user satisfaction with academic information systems were examined using the End-User Computing Satisfaction (EUCS) model approach. Data was gathered by observation, interviews, literature research, and questionnaires distributed to Galuh University academic information system users. Based on the existing theoretical basis, statistical analysis was carried out through statistical tests, Specifically, simple linear regression tests were conducted using the SPSS application. The research results showed that the five variables had a significant positive influence on user satisfaction of academic information systems, but the ease of use variable had a significant contribution. the highest was 59.4% for user satisfaction In comparison to other variables like content, accuracy, format, and timeliness, although overall the influence of these variables was still at a moderate level of influence. The research results also recommend updates to the information system to increase user satisfaction.
Developing the Knowledge Management System Framework in National Company: A Case Study of XYZ Company in Indonesia Nurdin, Ali; Lubis, Muharman; Abdullah Muhammad, Hasan; Naufal Wirawan, Muhammad; Addini Firdaus, Fitri
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: DECEMBER 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i2.43

Abstract

The Knowledge Management Application facilitates a medium for knowledge exchange, Its skills facilitate the acquisition of individuals' experiences and knowledge. Knowledge management tools are essential in large corporations, especially in enterprise organizations (private companies), in facilitating the retention and effective communication of pertinent information among staff members. Private enterprises often own substantial data and information in perpetually updatable formats that can be effectively leveraged to enhance the organization's knowledge and operational operations. Nevertheless, recent studies have revealed that knowledge management (KM) is still in its nascent phase for most private enterprises in Indonesia. The performed work investigated the existing Key Management Activities in a private company in Indonesia, with a specific focus on XYZ Company as the case study. Ac-cording to the evaluation, XYZ Company has not yet started constructing a specific Knowledge Management System (KMS), despite putting significant effort into developing core application systems to cover important business activities. Thus, the work introduces the structure for the growth of KMA in the organization.
Revealing User Perception and Mental Model in My Tel-U Apps: A UX and Integrated Method Muttaqin, Alif Noorachmad; Lubis, Muharman; Handayani, Dini; Zamzami, Ikhlas Fuad
Applied Information System and Management (AISM) Vol. 8 No. 2 (2025): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v8i2.46667

Abstract

My Tel-U app user experience and usability were tested using a mixed-methods design with both quantitative and qualitative measurements. User experience was measured quantitatively using the User Experience Questionnaire (UEQ), as well as general satisfaction assessed by the Customer Satisfaction Score (CSAT), and task-based usability testing to evaluate actual user interaction. Thirty participants from different faculties and levels of study at Telkom University joined to experience various digital exposures and acclimate their behaviour to the application. UEQ results indicate overall positive attitudes across all six scales, with Perspicuity, Attractiveness, and Dependability achieving the highest scores. CSAT was 90%, indicating that most users were satisfied or very satisfied with the application. Although task accomplishment increased, usability testing revealed that problems such as slowness, poor navigation organization, and inadequate system feedback persisted. Open-ended questions confirmed similar issues, such as core functionality like grade viewing and attendance tracking, as well as ongoing concerns about performance and reliability. These results indicate that, although the application adheres to functional requirements, user support, response time, and clarity may need improvement in certain aspects. This research contributes to an integrative UX evaluation model by incorporating perceptual, emotional, and behavioural measures. The results provide positive feedback to developers and institutional stakeholders, justifying priorities for alterations that will make the My Tel-U app more accessible, user-friendly, and support long-term usage on the online learning platform.
Classification of University IT Helpdesk Tickets Using Support Vector Machine with Hyperparameter Optimization Yulio Ferdinand; Lubis, Muharman; Pratiwi, Oktariani Nurul
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2413

Abstract

The classification of IT helpdesk tickets is crucial for improving response efficiency in service management systems, particularly within academic institutions. However, the process is still mostly manual, increasing the risk of misclassification. This study explores the use of the Support Vector Machine (SVM) algorithm with four kernel functions — RBF, Linear, Polynomial, and Sigmoid — to automate the classification of user-submitted service tickets. The dataset was sourced from the Telkom University service desk application database, covering 2023 and 2024, and comprises 13,508 records across nine service categories. Preprocessing steps such as stemming, stopword removal, and TF-IDF feature extraction were applied before model training and evaluation. The RBF kernel achieved the highest accuracy at 85.04%, followed by Linear at 80.64%, Sigmoid at 75.94%, and Polynomial at 63.69%. The internet access category had the best classification performance across all kernels, with RBF and Linear achieving F1-scores of 90% and 89%, respectively. The request data category also showed consistently strong results with F1-scores above 80%. Misclassifications were mainly due to overlapping vocabulary, data imbalance, and limited semantic variation in ticket descriptions. The results indicate that the RBF kernel is most suitable for this multi-class classification task. This study highlights the effectiveness of machine learning in improving helpdesk automation and provides a basis for future enhancements, such as incorporating semantic-rich features and addressing class imbalance. Notably, this research contributes a comparative analysis of different SVM kernel performances, which has not been extensively explored in previous research.
Development of a Strategy for Independent Village Development Based on IDM Predictions Using Linear Regression: A Study of Bi'ih Village, South Kalimantan Artamevia, Mima; Lubis, Muharman; Mukti, Iqbal Yulizar
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 5 (2025): JUTIF Volume 6, Number 5, Oktober 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.5.5265

Abstract

Village development in Indonesia still faces inequality due to uneven utilization of technology, resulting in many villages lagging behind economically despite their strong social and environmental potential. This study aims to predict the status of the Village Development Index (IDM) of Bi’ih Village in 2025 and formulate development strategies toward an independent village through the integration of information technology and local wisdom. The method used is linear regression analysis of IDM data from 2017 to 2024, followed by a gap analysis comparing the achievements of Bi’ih Village with those of 11 self-reliant villages in Karang Intan Subdistrict. The prediction results show that the IDM value of Bi’ih Village in 2025 will be 0.7744, placing it in the Advanced category, 0.0411 points below the Independent threshold (>0.8155). The Social Resilience Index (IKS = 0.8782) and Environmental Resilience Index (IKL = 0.8388) have exceeded the Independent threshold, while the Economic Resilience Index (IKE) remains low at 0.6061. The main constraints include limited access to digital markets, manual financial record-keeping, and low digital literacy among village entrepreneurs. The novelty of this research lies in the formulation of a development strategy based on the integration of ICT and local wisdom, with a focus on strengthening digital BUMDes, implementing integrated financial systems, developing upstream–downstream partnerships, and branding local products. This approach demonstrates that digitalization rooted in local wisdom can enhance economic productivity, strengthen resilience, and support sustainable progress toward independent-village status.
Cyberbullying and Child Protection in Cyberspace: Legal Perspectives and Practical Solutions Prajaya, Fannzy Bayu Askar; Lubis, Muharman
Jurnal Computech & Bisnis (e-journal) Vol. 19 No. 1 (2025): Jurnal Computech & Bisnis (e-Journal)
Publisher : LPPM STMIK Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Cyberbullying has become a significant problem in the digital realm, particularly affecting children who are frequently susceptible to its detrimental consequences.  This phenomenon presents significant hazards to the mental and physical health of victims, while also cultivating a perilous digital environment.  This article aims to provide a comprehensive examination of cyberbullying from a legal perspective, analyzing its diverse impacts on individuals and society as a whole.  It additionally examines efficacious ways for prevention and intervention.  The research employs an interdisciplinary approach, drawing on insights from legislative frameworks, educational methods, and technological advancements to propose comprehensive solutions.  The paper also analyzes real-life situations in Indonesia, including the incidents of "Audrey in Pontianak" and "Luluk Nuril," emphasizing the obstacles encountered and the prospects for protecting minors online.  The essay concludes with practical recommendations, emphasizing the need for collaboration among governmental bodies, community organizations, and individuals to foster a digital environment that prioritizes safety and promotes children's well-being.  This research aims to contribute to the debate on cyberbullying and foster a safer digital future for young people.
Development Of Means Of Engagement (Moe) Concepts For The Use Of Enterprise Resource Planning (Erp) At The Approval Level Rafi, Achmad; Lubis, Muharman; Witjaksono, R. Wahjoe; Trang, Nguyen Kieu
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 1 (2023): VOLUME 1, NO 1: OCTOBER 2023
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i1.4

Abstract

The cause of ERP system implementation failure in companies can be caused by several factors, so we need a model that can be applied, especially at the stage of approval for system use. This study aims to analyze what factors influence approval for product use (approval) in implementing an ERP system in a company and to analyze what factors have a positive and significant influence on the success or failure of system implementation in terms of approval. Research systematics through several stages, namely the stages of review, collection, analysis, and interpretation. The object of this research is PT. Glico Indonesia and with the SEM-PLS analysis method use the SmartPLS 4 application to test the structural equation model that reflects the relationship between variables. This research has a total of eight variables with one dependent variable approval and seven independent variables consisting of certainty of outcome, causality, motive consistency, control potential, situational construal, appraisal, and coping. In each variable, there are several indicators to support research. The tests used in this study are outer model testing, structural model testing, and hypothesis testing using bootstrapping. Based on the results obtained from this study, of the seven independent variables, three variables have a significant and positive effect on approval, namely certainty of outcome, situational construal, and coping. Two variables have a significant but negative effect on approval, namely causality and motive consistency, there is one variable that has no significant and negative effect on approval, namely control potential and there is one variable that does not have a significant but positive effect on approval, namely appraisal.
A Verification And Validation Of Business Process Modeling Using Petri Nets (Case Study of Telkom University FRI Laboratory Business Architecture Domain) Kamal, Alvan; Lubis, Muharman; Dewi, Fitriyana; Constantino, Matias Garcia
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 1 (2023): VOLUME 1, NO 1: OCTOBER 2023
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i1.5

Abstract

Enterprise Architecture is an approach that is present to form a sustainable organization. However, the average company that has implemented Enterprise Architecture does not see and does not know whether the existing business processes in the company are currently running well, and have been effective and efficient in achieving company goals or not. These conditions make validation and verification of business processes important. In this research, business process testing using the Scrum method with Petri Nets supported by WoPed tools is considered to verify and validate the business architecture design. Testing using the Scrum method is carried out through six stages, namely product backlog, sprint planning, sprint backlog, sprint review, and sprint retrospective. The test results show that several requirements are not met. This condition will have an impact on the efficiency and effectiveness of business processes. Furthermore, gap analysis is carried out with dependencies analysis, there are business processes that have not been verified and validated due to errors in the process that cause time constraints to work on more than one task simultaneously optimally, there is a process stage that is too long so that it hampers the efficiency and effectiveness of business processes.
Development of The Means of Engagement Concept on Enterprise Resource Planning User Satisfaction Rafsanjani, Rayhan Rafael; Lubis, Muharman; Abdulmana, Sahidan
Electronic Integrated Computer Algorithm Journal Vol. 1 No. 1 (2023): VOLUME 1, NO 1: OCTOBER 2023
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/enigma.v1i1.7

Abstract

None of the several theories that underpin the assessment of IT adoption characterizes the process as dynamically as the Means of Engagement theory does. User satisfaction is a key factor in influencing the success of ERP implementation as well as the adoption of the ERP system by the user. Therefore, it is necessary to identify the factors affecting user satisfaction of the ERP system as well as the relationship between customer satisfaction and user involvement. This research aims to develop a concept or model of Means of Engagement (MOE) on relationship domain in particular for satisfaction factor with the research object of PT Glico Indonesia. The research uses SEM-PLS analysis method using the SmartPLS 4 application to construct and test a structural equation model that reflects the relationship between the variables investigated in the research. The evaluation results showed that the five SERVQUAL dimensions studied did not have a significant impact on user satisfaction while customer satisfaction had a significant positive impact on engagement. The results of this research, namely the development of the Means of Engagement model, are expected to be the basis for PT Glico Indonesia to design strategies that can improve and maintain the adoption of ERP system users based on the level of the means of engagement model.
Co-Authors A. TAUPIK RAHMAN Abdul Hakim Satria Nusantara Abdullah Muhammad, Hasan Abdulmana, Sahidan Achmad Rafi Addini Firdaus, Fitri Adillah, Muhammad Fauzan Nur Adinda Laras Ayu Aditya, Anggi Yudistira Adityas Widjajarto Agus Ambarwari Agustiana, Nathifa Ahmad Musnansyah Akbar Habib Buana Wibawa Putra Akbar Nurwahyu Arifin Putra Al Khowarizmi Ali Nurdin Ali Nurdin Alqahtani, Raied Ali Alvan Kamal Amanah, Raisyah Nurul Amri Amri Amril, Salsabila Zahrani Ana, Asri Andartya Setyawan Darna Annastasia, Syifa Anuraga, Rahadhitya Artamevia, Mima Asriana Asriana, Asriana Asti Amalia Nur Fajrillah Ayu, Adinda Laras Bayuwindra, Anggera Budianto, Farhan Alif Budianto, Setyo Constantino, Matias Garcia Deden Witarsyah Dika, Dafa Dinda Bayu Rama Dila, Revyolla Ananta Dinayatullah, Ledi Dini Handayani, Dini Dini Oktarina Dwi Handayani DM, Burhanis Sulthan Dwi Hary Sandy, Muhammad Dzakiyyah Al Kaazhim Edwinsyah, Muhammad Ega Mardoyo Ega Mardoyo Erlangga, Faezal Fadilah, Zikri Fakhrurroja, Hanif Fansyah, Egi Al Farhana Zahra Farid Farid, Farid Farma, Junia Fasya, Muhammad Haikal Fathia, Dhiya Fauzan, Ratandi Ahmad Faza, Sharfina Febriyani, Widia Firdaus, Taufiq Maulana Fitrah Khairi Fitriyana Dewi Fonna, Rizki Putri Nurita Gabriel Ardi Hutagalung Garcia-Constantino, Matias Ghifari, Muhamad Yazid Gunawan, Dian Habibi Ramdani Safitri Hafiizh Maulana Halim, Hendra Harefa, Hafid Rahman Herlina, Nenden Eva Meilani Hermawan, Fairuz Fernanda Hikmah Adwin Adam Humairo, Annisa Ikbar, Thoriq Ikhlas Fuad Zamzami Ikhsan, Alif M. Ilham Ramadhan Nasution Iqbal Santosa Iqbal Yulizar Mukti Irhan Kahirul Umam Irvan, Irvan Jihan Audia Mulya Julham Julham Julham Julham Kamal, Alvan Kamil, Idham Kartini, Ani Laily Indaryani Lubis, Arif Ridho Lubis, Fahdi Saidi Lukman Abdurrahman Lukmanul Hakim Lukmanul Hakim M. K. Rizal Syahputra M. Shabri Abd. Majid Matias Garcia Constantino Matias Garcia-Constantino Mhd Faris Pratama Mikhail, Muhammad Hibban Mima Artamevia Mira Kartiwi Mochamad Hariadi Mochamad Yudha Febrianta Muhammad Dwi Hary Sandy Muhammad Haikal Fasya Muhammad Luthfi Hamzah Muhammad Mahendra Muhammad, Hasan Abdullah Muhdiantini, Cindy Mukti, Iqbal Mukti, Iqbal Yulizar Mukti, ⁠Iqbal Yulizar Mulhartono, Tomi Mulyati, Rika Muttaqin, Alif Noorachmad Nabiel Muhammad Al Ghazali Naufal Wirawan, Muhammad Neca Aqila Nelsa, Putri Nguyen Kieu Trang Ni Made Purnami Noorachmad Muttaqin, Alif Nur Ichsan Utama Nurlina, Eka Nurma Sari, Nurma Nuryatno, Edi Triono Nusantara, Abdul Hakim Satria Oktariani Nurul Pratiwi Paradita, Anggraeni Xena Parameswari, Sang Dara Paramita, Paramita Possumah, Mercy Kristina Pradana, Vega Putra Prahastiwi, Narita Ayu Prajaya, Fannzy Bayu Askar Prayoga, Danar Prayudani, Santi Putri Luthfiah Harmaya Qadhli Jafar Adrian R. Wahjoe Witjaksono Rafi, Achmad Rafian Ramadhani Rafian Ramadhani Rafsanjani, Rayhan Rafael Rahadhitya Anuraga Raharjo, Adi Rahmat Fauzi Rahmat Mulyana Rahmat, Hadian Raied Ali Alqahtani Rakan, Raihan Ramadhan, Yumna Zahran Ramadhani, Rafian Rayhan Rafael Rafsanjani Romi Fadillah Rahmat Sadewa, Rizki Sahidan Abdulmana Sandy, Muhammad Dwi Harry Sandy, Muhammad Dwi Hary Sarah Purnamawati See, Tan Lian Setiadi, Ridwan Shaffiei, Zatul Alwani Shafira Fatimah Azzahra Silvia, Vivi Sinung Suakanto Siregar, Fachrul A Sonny Zulhuda Supeno Mardi Susiki Nugroho, Supeno Mardi Susetyo Bagas Bhaskoro Syah, M. Edwin Syahrizal, Teuku Muhammad Taufiq Carnegie Dawood Teguh Kurniawan, Mochamad Thamrin, Daffa Shidqi Thoriq Ikbar Tien Fabrianti Kusumasari Trang, Nguyen Kieu Umar Yunan Kurnia Septo Hediyanto Umuri, Khairil Utami Rukmana, Putri Vega Putra Pradana Vreseliana Ayuningtyas Wihayanti, Titik Wirawan, Muhammad Naufal Yani, Mega Fitri Yulio Ferdinand Yuyun Yusnida Lase Zahran, Muhammad Hanif Zamzami, Ikhlas Fuad Zulkifli Zulkifli