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Journal : Journal Of Management Science (JMAS)

Impact of psychological contract breach and ethical leadership on turnover intention: Emotional exhaustion as mediator Ivana, Priska Riafinola; Marumpe, Dody Pratama; Daud, Ilzar; Yakin, Ikram
Junal Ilmu Manajemen Vol 8 No 1 (2025): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v8i1.601

Abstract

This study analyses the influence of psychological contract breach and ethical leadership on employee Turnover Intention, with emotional exhaustion as a mediator, in the Indonesian state-owned banking sector, including Bank Mandiri, Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), and Bank Tabungan Negara (BTN). The approach used is quantitative with associative methods, and data analysis using Structural Equation Modeling (SEM) with AMOS 26 software. Data were collected through a Google Form questionnaire with a Likert scale of 1-5 from 206 employees who met specific criteria: Respondents are Indonesian citizens, Respondents work at state-owned banks (Bank Mandiri, BRI, BNI, BTN) in Indonesia, Respondents are still actively working, and Respondents have a minimum work period of one year at the bank. The results showed that psychological contract breach significantly positively affects emotional exhaustion, which impacts Turnover Intention. On the other hand, ethical leadership was shown to affect emotional exhaustion and turnover intention significantly negatively. Although psychological contract breach does not significantly affect turnover intention, emotional exhaustion is a mediator, linking psychological contract breach and ethical leadership with turnover intention. This study provides insights for Indonesia's state-owned banking sector into the factors that influence employee turnover intention, as well as helping to develop more effective employee retention strategies, thereby enhancing workforce stability and, in turn, supporting economic growth through improved performance.
Co-Authors A. Ary Setyawan Achmad Achmad Ahmad Shalahuddin Ahmad Shalahuddin, Ahmad Alessandro, Radja Rayhan Anwar Azazi Aria Elshifa Aripah, Aripah Arman Jaya Aspasya, Delvia Putri Asraf Asraf Asraf, Asraf Auliya Citra Bahrur Rosyid Barkah, Barkah Cuhenda, Cuhenda Daud, Ilzar Desi Ulpa Anggraini, Desi Ulpa Dody Pratama Marumpe Dwi Setyorini, Efi Endang Elshifa, Aria Endah Mayasari Erni Yuningsih Erwanto Erwanto Erwanto Estrella, Estrella Eva Desembrianita Eva Yuniarti Utami Eva Yuniarti Utami Fahruna, Yulyanti Farah Juniati Meutianingrum Fatkhulloh, Amal Fauzan, Rizky Fauzia Afriyani Giriati Giriati Hariyono Hariyono Hariyono Hariyono Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Helma Malini Hendratmoko, Suseno Hendri Khuan Heriyadi, Heriyadi Inzani SL, J Fuji Irine Diana Sari W Ivana, Priska Riafinola J Fuji Inzani SL Jeferson Siahaan John Sihar Manurung - Kamila, Vania Safa Kardini, Ni Luh Karsim Karsim Karsim Karsim Karsim, Karsim Khuan, Hendri Laras Kusuma Astuti Lazuardi, Muhammad Abdul Latief Liau Ie Hau Lie, Lie Lola Malihah M. Irfani Hendri Malihah, Lola Marisca, Tirza Eudia Marlina Mazayatul Mufrihah B11212091 Mbere, Virani Mikael Hendri. S Muhammad Afif Muhammad Arrazi Bagaswara Muhammad Nur Muhammad Yusup Mustika, Uray Ndaru Ni Kadek Suryani Ni Luh Kardini Nurhapizah, Siti Nurmansya, Andry Pramana Saputra Pramana Saputra Pramana Saputra Purmono, Bintoro Bagus Ramadania Ramadania Ramadania Ramadania, Ramadania Ramadhan, Rizani Rena Augia Putrie Ridhota Madini Rovanita Rama Salahuddin, Ahmad Salampessy, Maryam Sari W, Irine Diana Sari, Citra Dewi Yudia Setyawan, A. Ary Shalahuddin, Shalahuddin Sigit Ardi Saputra Sri Hardianty Sri Hartono, Sri Sugianto, Efendi Suryani, Ni Kadek Suseno Hendratmoko Syawitri, Wita Titik Rosnani Tungga Buana Irfana Tuti Sulastri Utami, Eva Yuniarti Vinno Petrus Manoppo Wardana, Rizky Hady Wenny Pebrianti Wibowo, Teguh Setiawan Wijaya, Piter Tanto Wulansari K, Rr. Retno Yanti Setianti Yanti, Vera Hari Yulia Ningsih Yulia Ningsih