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All Journal HAYATI Journal of Biosciences Jurnal Penelitian dan Pengembangan Pendidikan Record and Library Journal Jurnal Media Gizi Indonesia (MGI) Tropical Animal Science Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Ilmiah Adiraga : Jurnal Penelitian Olahraga Jurnal Ilmu Pendidikan (JIP) STKIP Kusuma Negara Darmabakti Cendekia: Journal of Community Service and Engagements Jurnal Sistem Teknik Industri Buana Ilmu Journal Sport Science Indonesia (JASSI) Indian Journal of Forensic Medicine & Toxicology Jurnal Pendidikan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Olahraga dan Kesehatan Indonesia (JOKI) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Bulletin of Community Engagement PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Teknik Mesin Mechanical Xplore JURNAL ABDIKARYASAKTI JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION Jurnal Mahasiswa Manajemen dan Akuntansi Pangripta Jurnal Ilmiah Kajian Perencanaan Pembangunan Triwikrama: Jurnal Ilmu Sosial Jurnal Berita Ilmu Keperawatan INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Journal of Managerial Sciences and Studies jurnal pokok anggur Jurnal Abdikarya Pembangunan Masterpiece: Journal of Islamic Studies and Social Sciences Equivalent : Journal of Economic, Accounting and Management Journal of Management Entrepreneur and Cooperative Jurnal Pengabdian Eksplorasi Humaniora Strategi : Jurnal Manajemen Jurnal Intelek Insan Cendikia Journal of Business Transformation and Strategy Future Space: Studies in Geo-Education Hipotenusa: Journal of Mathematical Society Journal Economic Business Innovation Jurnal Inovasi Pajak Indonesia Advances in Environmental Innovation (ANEVA) Journal of Strength and Conditioning
Sugiharto
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ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY IN THE STAY PERMIT SECTION ON THE SATISFACTION OF IMMIGRATION SERVICE USERS AT THE CLASS I IMMIGRATION OFFICE SPECIALLY TPI NGURAH RAI Tengku Ezy Andika; Sugiharto; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1726

Abstract

This research aims to find out whether Physical Evidence, Reliability, Responsiveness, Guarantee and Empathy simultaneously and partially influence the satisfaction of Immigration service users at the TPI Ngurah Rai Special Class I Immigration Office. This research uses questionnaire data with a sample size of 100 people using the Slovin formula. Data processing uses SPSS software and this research uses Double Linear. The research results show that the variables physical evidence, reliability, responsiveness and guarantee do not have a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. The empathy variable has a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. Taken together, the variables physical evidence, reliability, responsiveness, assurance and empathy have a significant effect on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office.
CUSTOMER EXPERIENCE AND CUSTOMER ENGAGEMENT ON CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE (CASE STUDY AT MEDAN OIL PALM RESEARCH CENTER) Indi Ade Fitri Koto; Sugiharto; Endang Sulistya Rini; Irma Zulhana Koto
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1737

Abstract

The Palm Oil Research Center (PPKS) is a company that provides quality seeds, research products on the upstream and downstream sides, and provides satisfying services and services to meet the needs of the people and stakeholders and supports the sustainability of the Indonesian palm oil industry . To support the sustainability of the industry, PPKS must maintain customer loyalty. In addition, customer satisfaction is also an important aspect that affects customer loyalty. The purpose of this study is to analyze the effect of customer experience and customer engagement on customer loyalty through customer satisfaction. This research was conducted at the Palm Oil Research Center (PPKS) with a sample of 125 respondents. The data were analyzed using descriptive analysis and path analysis with the Smart PLS application. The results show that directly customer experience has a positive and significant effect on customer satisfaction, customer engagement has a positive and significant effect on customer satisfaction, customer experience has a positive and significant effect on customer loyalty, customer engagement has a positive and significant effect on customer loyalty, and customer satisfaction have a positive and significant effect on customer loyalty. Indirectly, customer experience has a positive and significant effect on customer loyalty through customer satisfaction and customer engagement has a positive and significant effect on customer loyalty through customer satisfaction.
Co-Authors Abdullah, La Ode Aceh, Resty Marhamah Adi Pranoto Agusetyaningsih, I. Ahmad Ehsan Ahmad Khusni Ahmad Ridwan Alfiah Hayati Alya Dita Sarasati Amanda Oktariyani Amar Amir Amiruddin, Putri Nabila Amrulloh, Amri Ani Margawati Anisa Muftih Anwardi, Nandina Salsa Billa Arief Azhari Ilyas Arif Rahman Bramantya Arum Pratiwi Aunurohim Azhar, Muamar Bambang Karnain Bana Yusrian Hawari Chamim Qorienama Christanti, Yana Dwi Citra Elivia Febriana Deisye Supit Deki Qohhar Desiana Merawati Dewi, Putri Alicia Dewi, Rina Dewi, Sonia Kurnia Dian Kusumaningrum Dita Indah Sari Duma Yanti Situmorang Dwi Wibawa, Koerniawan Dwi Winarni E, Erna Atiwi Jaya E. Widiastuti Eka Febriyani Ekka Suryapriadi, Yudi Elly Puji Wardani Endang Sulistya Rini Enny Istanti Fachrizal Ahmad Setiawan Fadhila, Farah Rosyihana Farah Amalia Fathan Mubina Dewadi Febransyah Febriana, Nina Febrianti, Niken Fitriyadi Fitriyono Ayustaningwarno Francius Simanullang, Reno Friantini, Rizki Nurhana Girang Stevani Bancin GS , Achmad Daengs Hadriadi Iskandar Sipayung Hafara Syntia Hamim Tohari Hamonangan Tambunan Handayani, F. R. Harefa, Sri Aswinda Hariyanie, Erni Harmein Nasution Hartono, Halleina Rejeki Putri HasanurArifin Haza, Suci Amaliah Humaidi Indi Ade Fitri Koto Intan Nur Nilamsari Irma Zulhana Koto IRWANSYAH Isnaini Qoriatul Fadhilah Jackson Pasini Mairing, Jackson Pasini Janu Pinardi Karnain, Bambang Karyadi Khairunnisa Khoirudin Khusni, Ahmad Kirowati, Dewi Komaruddin, Muhammad Imaamul Hakim Kurniawan, Yopie Diondy Lidiana, Exda Hanung Lillyana Mulya Lumban Gaol, Riski Fanni Mahdariani Manikya Pramudya Maya Safitri Meilita Tryana Sembiring, Meilita Tryana Muhamad Abdika Mafruh Muhammad Anas Kautsar Muhammad Sobirin Mulhady Putra Murtalim NadiaUlfah Nashrulloh, Allam Thoriq Ninik Rustanti NoorHidayati Nurbani, Farah Annisa Nurmuhammad, Riezky Zulfikar Nuryanto Padriyansyah Pandowo, Hedi Purnama Putra , Nuzul Pusaka, Semerdanta Putri Novianti Putri Wahyuni Ramadhina Qimyatussa’adah Rafi Fadlurahman Rahmadayanti Rahmah, Mawaddah Rahmat Winata Rahmatullah, Dadan Rizki Raja Aziz Raja Ma’arof Rangga Novansyah Rasyidi Reina Widya Carissa Ria Anis Rosyidah Riski Muslim Hidayat Riza Syahputera Rizal Efendi Rizal Effendi Rizki Aulia Nanda RizkyAkbar Rosa Delima Lumbantungkup Ruspiana Hutagaol Saladin Ghalib Salsabilla, Friska Saqina, Dilvia Sari, D. A. P. Saruksuk, Torang Sembiring, Mutiara Natasa Sendi Permana Septiana Handayani Sagala Septiani, Adiibtia Serli Sabela Setio Utomo SetioUtomo Sibuea, Tracy Ocha Yulia Siti Karsini Siti Khoirul Bariah Siti Rusidah Sofia Novitasari Sri Wulan Manuhara, Yosephine Sugiarso, R. Djarot Suharyanto, Mohammad Sukaria Sinulingga Sukarman Sumartini Sumartini Suwarni Syarafina, Fadiah Tedy Oktavian Tengku Ezy Andika Toto Supriyono, Toto Tri Septianto Turrini Yudiarti Ubet, Dicki Vuanghao, Lim Widodo, Nova Maulud Widya Asmara Yancik Syafitri YOPIE DIONDY KURNIAWAN Zefan Adiputra Golo Zenfitri R. Situmorang Zuhratul Aulia