Article Per Year (5 Year)
p-Index From 2021 - 2026
6.796
P-Index
This Author published in this journals
All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Rotasi Jurnal Social Economic of Agriculture LITE: Jurnal Bahasa, Sastra, dan Budaya IJOG : Indonesian Journal on Geoscience Rekayasa Mesin JURNAL ILMIAH PENDIDIKAN FISIKA AL BIRUNI Techno LPPM KARSA: Jurnal Sosial dan Budaya Keislaman (Journal of Social and Islamic Culture) Jurnal Studi Agama dan Masyarakat Jurnal Dimensi PROtek : Jurnal Ilmiah Teknik Elektro Jurnal Penelitian Pendidikan IPA (JPPIPA) Edukasi Islami: Jurnal Pendidikan Islam Jurnal Rekayasa Sipil Comm-Edu (Community Education Journal) El-Barka: Journal of Islamic Economics and Business Journal of Robotics and Control (JRC) J-SEA (Journal Socio Economic Agricultural) Jurnal Hutan Tropika Indonesian Journal on Geoscience Jurnal Pengabdian kepada Masyarakat Nusantara Economics and Digital Business Review Indonesian Journal on Geoscience Jurnal Promotif Preventif Jurnal Teologi Praktika Journal of Applied Data Sciences Inovasi: Jurnal Diklat Keagamaan LOSARI: Jurnal Pengabdian Kepada Masyarakat Journal of Environment and Management Jurnal Ilmiah Wahana Pendidikan Jurnal Pengabdian Masyarakat Nusantara Jurnal Abdimas Kartika Wijayakusuma Educenter: Jurnal Ilmiah Pendidikan Indonesian Journal of Multidisciplinary Science Pedagogy : Jurnal Pendidikan Matematika Research in the Mathematical and Natural Sciences JURNAL HUTAN TROPIS Jurnal Offshore: Oil, Production Facilities, and Renewable Energy Jurnal Green Growth dan Manajemen Lingkungan INJURITY: Journal of Interdisciplinary Studies Journal Industrial Engineering and Management (JUST-ME) Innovative: Journal Of Social Science Research Journal of Vocational Instruction Prosiding SEMNAS INOTEK (Seminar Nasional Inovasi Teknologi) EDUCENTER JURNAL PENDIDIKAN Paradigma Journal of Administration Jurnal Pendidikan MIPA Jurnal Pendidikan Buddha dan Isu Sosial Kontemporer (JPBISK) MCSIJ (Marine, Coastal and Small Islands Journal) : Jurnal Tugas Akhir Mahasiswa Ilmu Kelautan Jurnal Gizi Ilmiah Jurnal Teknik Industri Spektrum Industri Jurnal Penginderaan Jauh dan Pengolahan Data Citra Digital
Herianto Herianto
Petroleum Engineering UPN ?Veteran? Yogyakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Nursing Physics Public Health Social Sciences Transportation Other

Published : 66 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Paradigma Journal of Administration

 1 
Analisis Kualitas Pelayanan Publik di Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia Daerah Kota Makassar Herianto, Herianto; Juharni, Juharni; Mustapa, Zainuddin
Paradigma Journal of Administration Vol. 2 No. 2 (2024): Paradigma Journal of Administration, Desember 2024
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v2i2.5148

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan publik yang dilaksanakan oleh Kepegawaian dan Pengembangan Sumber Daya Manusia (BKPSDM) Kota Makassar serta faktor-faktor yang menghambat kualitas pelayanan tersebut. Metode yang digunakan dalam penelitian ini adalah analisis deskriptif kualitatif dengan pendekatan kualitatif, yang menggambarkan subjek dan objek penelitian melalui observasi dan wawancara mendalam. Penelitian ini dilaksanakan di Kantor BKPSDM Kota Makassar, dengan sumber data primer dan sekunder yang diperoleh dari tujuh informan. Teknik pengumpulan data meliputi observasi, wawancara, serta kajian dokumen dan literatur secara komprehensif sesuai dengan rumusan masalah. Hasil penelitian menunjukkan bahwa kualitas pelayanan di BKPSDM Kota Makassar sudah sangat baik, dengan program-program yang mengacu pada aturan dan ketentuan yang berlaku. Pelayanan tersebut memenuhi dimensi Tangibles (ketampakan fisik), Reliability (kehandalan), Responsiveness (tanggapan), Assurance (jaminan), dan Empathy (empati), sehingga pelayanan di BKPSDM Kota Makassar disukai oleh masyarakat. Namun, terdapat beberapa faktor yang menjadi penghambat kualitas pelayanan, di antaranya kurangnya sosialisasi mengenai prosedur pelayanan, kendala waktu, jaringan, dan pembaruan sarana. Selain itu, kesadaran masyarakat yang masih kurang untuk mengurus administrasi secara tepat waktu juga menyebabkan antrian pelayanan yang panjang. This research aims to analyse the quality of public services implemented by the Regional Human Resources Development and Staffing Agency (BKPSDM) Makassar City and the factors that hinder the quality of these services. The method used in this research is descriptive qualitative analysis with a qualitative approach, which describes the subject and object of research through observation and in-depth interviews. This research was conducted at the Makassar City BKPSDM Office, with primary and secondary data sources obtained from seven informants. Data collection techniques include observation, interviews, and comprehensive document and literature review in accordance with the problem formulation. The results showed that the quality of service at BKPSDM Makassar City is very good, with programmes that refer to the applicable rules and regulations. The service fulfils the dimensions of Tangibles (physical appearance), Reliability, Responsiveness, Assurance, and Empathy, so that services at BKPSDM Makassar City are favoured by the community. However, there are several factors that hinder service quality, including the lack of socialisation of service procedures, time constraints, networks, and facility updates. In addition, the lack of public awareness to take care of administration in a timely manner also causes long service queues.
Co-Authors Abdul Wahab Abdullah Abdullayev, Vugar Adila, Nispi Amalia Aditya, Muhammad Randi Nur Agus Buono Ahmad, Aldeo Nur Ahmed, Abdussalam Ali al-Amruzi, M. Fahmi Anam, M Khairul Andika Pratama Andrie, Andrie Ani Muani Ariyani, Gina Aru, Mirda Assidiq, Ahmad Amirudin Atmadianti, Sri Awalia, Rabiatul Bahtiar, Zity Aida Bambang Kurniawan Budiharjo, Bayu Candra Wijaya, Candra Chamim, M. Dafiuddin Salim, Dafiuddin Demitra, Demitra Deni Andriyansyah Didik Nurhadi Djorgie, Thomas Dyah Ayu Nila Khrisna, Dyah Ayu Nila Endang Endang, Endang Endang Prasetyowati, Rini Eva Dolorosa Fatas Wahyuning S, Musa Fatharani, Mirra Fauzi, Fouad Fauzi, Fuad Filisia Hemang, Veneranda Fitri Ayu Fitri, Yuliza Anisa Fitriana Sarifah Gathot Winarso, Gathot Giarrastowo, Gigih Gimson Luhan Ginting, Ira Ersikeromla Br Gunadin, Indar Chaerah Hamid, Nurqiyamah Hanafie, Ahmad Handiman, Iman Harmianto, Harmianto Hartiningsih Astuti Hartomi, Zupri Henra Hasan Mastrisiswadi Hasdiansah, Hasdiansah Haslindah, Haslindah Henda, Zupri Henra Hartomi, Zupri Herianto Heru Kuswanto Hidayat, Asep Kurnia Hizbullah, Muhammad Al Izza Ida Kusuma Dewi Indrianto, Alfian Dwi Ismail Ismail Ismayana, Ismayana Jaya, Herry Palangka Joni, Herwin Jubba, Hasse Juharni, Juharni Jusmiana, Andi Karlisa Priandana Kasmudin Mustapa Khosiyatun, Nur Kristanto , Dedy Kristianto, Dedi Kristin Vandela, Zilva Kuncoro Teguh Setiawan, Kuncoro Teguh Kusnadi Kusumastuti, Fenty La Welendo, La Lina Dianati Fathimahhayati, Lina Dianati Lion, Eddy Ludang, Yetrie M. Cholid Mawardi Mangatur Nababan, Mangatur Mantjoro, Eva M. Mardahliah, Dewi Mardainis Marsono Marsono Martins, Agus MASITA DWI MANDINI MANESSA, MASITA DWI MANDINI Mauzino, Albino Melyanti, Rika Mesiono, Mesiono Moehadi Moh. Rizal, Moh. Muhamad Faza Almaliki Muhammad Akhsin Muflikhun N. Hidayat, N. Nandang Rukanda, Nandang Rukanda Nanin Anggraini, Nanin Nuhun, Ridwan Syah Nurhayati, Nita Nurrahma, Fardha Awalia Nursalam Nursalam Nursa’ban , Muhammad Pengki Irawan Pidjat, Chartina Pristiansya, Pristiansya Purwaningsih, Herwin Rabiatul Adawiah Rafly, M. Rahmawan, Dhimas Arief Ramla, Ramla Rashyid, Muhammad Ibnu Rizaldi, Muhammad Robby Octavianus Roedy Kristiyono, Roedy Rombi, Mohamad Saepulmilah, Ceceng Safrin, Safrin Saka Gea, Harmain Sarson W DJ Pomalato Sastri Makkulau, Andi Desvi Septiani, Triana Setiawan, Junaedi Shanaswara , Adhira Azhari Silvianingsih, Yosefin Ari Sinulingga , Merinda Br Siti Aisyah Siti Halimah Sobiatin, Eka Soddik, M. Bahri Al Solly Aryza Sri Maryati Sukoco, Sugeng Supardjo, A. Harsono Syamsu Rosid Tanduh, Yusintha Tidja, Mardiana L Tidja, Mardiana Lawine Titin, Veronica Triyadi, Antonius Usiono Usiono Veronica Wahyu Caesarendra Wanita, Titta Wardani, Tri Ulfa Wathoni, Nurtaji Widyastuti Widyastuti Wikanti Asriningrum, Wikanti Yeremia, Yeremia Yuda Irawan YULISMAN Yusuf Yusuf Zaidan, Muhammad