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Journal : JOIV : International Journal on Informatics Visualization

Analyzing Perceptions of Maternal and Pediatric Care in Jakarta: An Integrated VADER and GloVe Analysis of Google Reviews in Mother and Child Hospitals Al Qarana, Gilang; Rianto, Leonov; Charles, Charles; Purnomo, Lorio
JOIV : International Journal on Informatics Visualization Vol 9, No 1 (2025)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.9.1.2551

Abstract

In the rapidly digitizing landscape of healthcare feedback, online reviews have become a vital source of patient-reported experiences. This study leverages sentiment analysis to decode the narrative content of Google reviews for Mother and Child Hospitals in Jakarta. Utilizing the VADER sentiment analysis tool and GloVe for keyword extraction, the research aimed to correlate qualitative sentiment with quantitative star ratings. This study meticulously processed and analyzed a selection of Google reviews using VADER for sentiment scoring and GloVe for refining the focus on relevant healthcare discussions. This methodological approach allowed for a comprehensive sentiment assessment of the reviews. The analysis revealed a prevalent positive sentiment in higher-rated reviews and negative sentiment in lower-rated reviews, with notable anomalies that underscore the complexity of patient experiences and perceptions. Specific aspects of care, including staff behavior, facility quality, and treatment efficacy, were recurrent themes in the feedback. These findings highlight the potential of patient-reported experiences in shaping healthcare practices and policy. The study emphasizes the importance of healthcare providers understanding and responding to patient feedback to improve care quality. Limitations such as the representativeness of online reviews and the challenges of sentiment analysis in capturing nuanced emotions are discussed. This study offers valuable insights into patient perceptions of maternal and pediatric care in Jakarta, affirming the significance of leveraging online reviews for healthcare quality monitoring and improvement
Co-Authors Aceh, Milna Afriani Adriati, Irna Afrinaldi Afrinaldi Agusli, Gunawan Ahmad Taufik Al Qarana, Gilang Albert Alfi Rahmi, Alfi Alimir, Alimir AM, Rusdy AM, Rusydi Anaas Tri Ridlo Dina Yuliana, Anaas Tri Ridlo Dina ANDIKA SAPUTRA Andy Riski Pratama Anggrainy, Nisa Angresia, Yola ani ani Anjani, Erfa Arifmiboy, Arifmiboy Arjoni, Arjoni Arman Husni Armedo, Muhammad Arnada, Septia Stri Arsil Arsil, Arsil Artika, Febria Sri Aulia Rahman, Aulia Rahman Aulia, Ridho Azahra, Fatma Azahra, ‎ Fatma BANSIKA, DIEN MUHAMMAD ISMAL Buyung Buyung, Buyung Cahaya, Nur Coil, Coil Darmawan, Justin Darul Ilmi Dertha Mukhtar Deswalantri, Deswalantri Dewi, Merry Prima Efendi, Indra Eliwatis Eliwatis Ersisri, Ersisri Fadhdina, Irma Resti Fajri, Annur Fajri, Hasan Farera, Eflin Fauzan . Gucandra, Yudi Hadini Hadini, Hadini Hamdi Abdul Karim, Hamdi Abdul Harbes, Beni Harvius, Harvius Hasibuan , Pendi Hasibuan, Pendi Hasnah, Fatria Hayat, Ade Putra Hayati Hayati Herdianto Herdianto, Herdianto Hidayat, Rio Hualangi , Cynthia Huda, Nikmatul Husna Zain, Miftahul HUTAHAEAN, THOMAS FIRDAUS Intan Sari Irawan, Andreas Dwi Irwansyah, Joni Ismael, Fauzan Isnaniah, Isnaniah Iswantir M James James, James Jamil, Ahmad Jasmienti, Jasmienti Jessica Juliwansyah, Juliwansyah Junaidi Junaidi Kartina Kartina Kartini, Fina Khairunnisa Khairunnisa Kinata, Ayu Kartika Lailatul Fitri Lathifa, Nurrahmi Lestari, Annisa Sri Lestari, Atika Putri Lillah, Sri Wahyu M Amin, M M.Imamuddin, M.Imamuddin Maimori, Romi Mama, Haseemah Mastiah Mastiah, Mastiah Melani, Melyann Mitia, Rihan Muhammad Nur Muhiddinur Kamal Muliany, Reski Murdiana, Murdiana Murliadi, Zuria Mustafa Tito, Dendi Nabiilah, Ghinaa Zain Nasution, Soibatul Aslamiah Nawazir, Safrudin Oktovia , Sendy Peterianus, Septian Pranata, Hamdi Purnajaya, Akhmad Rezki Purnomo, Lorio Putra, Romi Putri, Etiya Putri, ‎Novri Yani Rahmadian, Latifah Ramadani, Sela Reni, Yusma Riadi, Ekta Riadi, R.M Rianto, Leonov Ridha Ahida Rifka Haida Rahma Rizal, Afri Eki Rodi Rodi, Rodi Romy, Elly Rusinar, Rusinar Rusydi Rusydi Safitri, Elinda Salmiwati, Salmiwati Salsabila, Sarah Saputra, Wanda Febrian Saputri, Hanis Amalia Sari, Dewita Purnama Sari, Jumita Permata Shandy Shandy, Shandy Siregar, Pablo Dwipa Ananta Srikartikowati, Srikartikowati subhani, niimma Suhaili, Ridwan Sulfan, Sebastian Supriadi Supriadi Susi Herawati Syafitri, Aisyah Syafrizal Syafrizal Syah, Zaimir Syam, Hidayani Syaputra, William Syawaldi Syawaldi, Syawaldi Vedira , Mila Wardani, Febri Warlina, Rahmi Wati, Salmi Wedra Aprison Yamin, Valerian Yanti, Rahma Yosnita Sari, Olga Yuherman , Yuherman Yulyana, Yulyana Yusutria Yusutria Z, Aliah Syahira. Zakir, Supratman Zulfani Sesmiarni