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All Journal Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan JOIV : International Journal on Informatics Visualization Jurnal Pendidikan Dasar JURNAL PENDIDIKAN TAMBUSAI AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM FONDATIA DAYAH: Journal of Islamic Education JOMSIGN: Journal of Multicultural Studies in Guidance and Counseling Instructional Development Journal Al-Misbah : Jurnal Islamic Studies Jurnal Riset Kefarmasian Indonesia Jurnal Kajian dan Pengembangan Umat Tadarus Tarbawy : Jurnal Kajian Islam dan Pendidikan Engineering, Mathematics and Computer Science Journal (EMACS) Education Achievement: Journal of Science and Research Jurnal Pustaka Data : Pusat Akses Kajian Database, Analisa Teknologi, dan Arsitektur Komputer Journal of Pharmaceutical Care and Sciences Lattice Journal : Journal of Mathematics Education and Applied Tsaqofah: Jurnal Penelitian Guru Indonesia El-Rusyd Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Analisis Gender dan Agama ANTHOR: Education and Learning Journal Jurnal Indonesia Sosial Sains Jurnal Penelitian Ilmu Pendidikan Indonesia AHKAM : Jurnal Hukum Islam dan Humaniora Indonesian Research Journal on Education Innovative: Journal Of Social Science Research JURNAL PENDIDIKAN DAN KEGURUAN Intellect : Indonesian Journal of Learning and Technological Innovation Journal of Educational Management and Strategy Ahlussunnah: Journal of Islamic Education Paramacitra : Jurnal Pengabdian Masyarakat Jurnal Faidatuna EDUCATIONAL: Jurnal Inovasi Pendidikan dan Pengajaran ANTHOR: Education and Learning Journal JoDENS: Journal of Digital Ecosystem for Natural Sustainability
Charles Charles
Program Studi Pendidikan Ekonomi BKK Akuntansi FKIP Untan
Religion Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Journal : joiv international journal on informatics visualization

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Analyzing Perceptions of Maternal and Pediatric Care in Jakarta: An Integrated VADER and GloVe Analysis of Google Reviews in Mother and Child Hospitals Al Qarana, Gilang; Rianto, Leonov; Charles, Charles; Purnomo, Lorio
JOIV : International Journal on Informatics Visualization Vol 9, No 1 (2025)
Publisher : Society of Visual Informatics

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62527/joiv.9.1.2551

Abstract

In the rapidly digitizing landscape of healthcare feedback, online reviews have become a vital source of patient-reported experiences. This study leverages sentiment analysis to decode the narrative content of Google reviews for Mother and Child Hospitals in Jakarta. Utilizing the VADER sentiment analysis tool and GloVe for keyword extraction, the research aimed to correlate qualitative sentiment with quantitative star ratings. This study meticulously processed and analyzed a selection of Google reviews using VADER for sentiment scoring and GloVe for refining the focus on relevant healthcare discussions. This methodological approach allowed for a comprehensive sentiment assessment of the reviews. The analysis revealed a prevalent positive sentiment in higher-rated reviews and negative sentiment in lower-rated reviews, with notable anomalies that underscore the complexity of patient experiences and perceptions. Specific aspects of care, including staff behavior, facility quality, and treatment efficacy, were recurrent themes in the feedback. These findings highlight the potential of patient-reported experiences in shaping healthcare practices and policy. The study emphasizes the importance of healthcare providers understanding and responding to patient feedback to improve care quality. Limitations such as the representativeness of online reviews and the challenges of sentiment analysis in capturing nuanced emotions are discussed. This study offers valuable insights into patient perceptions of maternal and pediatric care in Jakarta, affirming the significance of leveraging online reviews for healthcare quality monitoring and improvement
Co-Authors Aceh, Milna Afriani Ade Putra Hayat Adina, Arfie Nur Afrinaldi Afrinaldi Agusli, Gunawan Al Qarana, Gilang Albert Alfi Rahmi, Alfi AM, Rusdy AM, Rusydi Amelia Amelia Anaas Tri Ridlo Dina Yuliana, Anaas Tri Ridlo Dina Andy Riski Pratama Anggrainy, Nisa Angresia, Yola ani ani Anjani, Erfa Arifmiboy, Arifmiboy Arjoni, Arjoni Arman Husni Armedo, Muhammad Arnada, Septia Stri Arsil Arsil, Arsil Aulia Rahman, Aulia Rahman Azahra, Fatma Azahra, ‎ Fatma BANSIKA, DIEN MUHAMMAD ISMAL Cahaya, Nur Coil, Coil Darmawan, Justin Darul Ilmi Deswalantri, Deswalantri Devi Sospita Dewi, Merry Prima Efendi, Indra Eliwatis Eliwatis Ersisri, Ersisri Fadhdina, Irma Resti Fajri, Hasan Fauzan . Gucandra, Yudi Hadini Hadini, Hadini Hamdi Abdul Karim, Hamdi Abdul Harbes, Beni Harvius, Harvius Hasibuan , Pendi Hasibuan, Pendi Hayati Hayati Herina Yanti Hidayat, Rio Hualangi , Cynthia Huda, Nikmatul Husna Zain, Miftahul HUTAHAEAN, THOMAS FIRDAUS ika agustina Intan Sari Irawan, Andreas Dwi Irwansyah, Joni Ismael, Fauzan Isnaniah, Isnaniah Iswantir M Jessica Juliwansyah, Juliwansyah Junaidi Junaidi Kartini, Fina Khairunnisa Khairunnisa Kinata, Ayu Kartika Lathifa, Nurrahmi Lestari, Atika Putri M. Imamuddin M. Yogi Riyantama Isjoni Maimori, Romi Mama, Haseemah Melani, Melyann Mitia, Rihan Muliany, Reski Nabiilah, Ghinaa Zain Nasution, Soibatul Aslamiah Nawazir, Safrudin Niimmasubhani Oktovia , Sendy Peterianus, Septian Pranata, Hamdi Purnajaya, Akhmad Rezki Purnomo, Lorio Putra, Romi Putri Adona Putri, ‎Novri Yani Ramadani, Sela Reni, Yusma Riadi, Ekta Riadi, R.M Rianto, Leonov Ridha Ahida Rifka Haida Rahma Rizal, Afri Eki Rodi Rodi, Rodi Romy, Elly Rusinar, Rusinar Rusydi Rusydi Salmiwati, Salmiwati Salsabila, Sarah Saputra, Wanda Febrian Saputri, Hanis Amalia Sari, Liska Marlinda Shandy Shandy, Shandy Srikartikowati, Srikartikowati subhani, niimma Suhaili, Ridwan Sulfan, Sebastian Susi Herawati Syafrizal Syafrizal Syah, Zaimir Syahrul Syahrul Syaputra, William Syawaldi Syawaldi, Syawaldi Tuahuns, Farida Vedira , Mila Wardani, Febri Warlina, Rahmi Wati, Salmi Wedra Aprison Yamin, Valerian Yanti, Rahma Yosnita Sari, Olga Yuherman , Yuherman Yulita Yulita, Yulita Yusutria Yusutria Zakir, Supratman Zulfani Sesmiarni Zulmuqim Zulmuqim, Zulmuqim