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Assessment of Motor Vehicle Repair Shop Service Quality Perception Using the SERVPERF Model and Lean Service Islami, Mega Cattleya PA; Sari, Rizqi Novita; Dewi, Sinta; Nugraha, Isna; Winursito, Yekti Condro; Syaifullah, Hafid
Tibuana Vol 6 No 1 (2023): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.6.1.6455.7-11

Abstract

The benchmark for the success of a business or product is to measure the satisfaction of customers who have used or felt the goods or services. The customer's expectations of the function and emotional happiness factors that arise from the use of goods or services are entirely the responsibility of the producer. So that manufacturers need to focus on what attributes must be presented in a product or service to increase customer satisfaction. The decrease in customer interest in providing vehicle service at an automotive company in Sidoarjo is the problem studied in this study, to analyze the level of customer satisfaction and attributes that are priority improvements as recommendations for the company. Data generated from customers is processed and analyzed using the Service Performance (SERVPERF) and Lean Service methods. Based on the results of data processing, it can be concluded that the level of customer satisfaction with service quality is 82.3%, and three service attributes are classified as a top priority and two types of critical waste.
ENGLISH NEEDS ANALYSIS TO IMPROVE TECHNICAL COMPETENCE OF VOCATIONAL AUTOMOTIVE STUDENT Maulana, Ridwan; Rahayu Nurjamin, Lucky; Dewi, Sinta
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Publish
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.63945

Abstract

This study aims to analyze English language skills in one of the schools in Garut Regency with a focus on automotive majors, in order to improve their technical competence. This study examines the English language skills needed in the automotive industry and evaluates the effectiveness of the current curriculum. Through qualitative methods, including interviews, this study found that although the curriculum partially meets the needs of the industry, there are gaps in students' English skills. The results showed that students face challenges in mastering technical vocabulary, manual reading comprehension, and effective communication in the automotive sector. In addition, the lack of industry-specific materials in the curriculum further complicates their learning process. Recommendations are provided to improve the alignment of the curriculum with industry needs through the integration of practical applications and improved teacher training.
Co-Authors Aan Sofyan Adhim, Lalu Alawiah, Sulistia Alhakim, Valdy Alma Dwi Yulia Sari Alyana Isti Hasnani Amelia Cahyadini Amir Hamzah Ariyani, Diah Ariyanti, Fredika Aura Kusuma Asep Nurjamin Astuti, Risa Asyifa, Soniya Nur Auliani Sudrajat, Ghina Inasya Bertin Ayu Wandira Brady Rikumahu Cattleya P.A. Islami, Mega Dewi Kania Sugiharti Dira Ernawati Endang Susantini Eva Devi Sofyawati Farida Pulansari Fatmawati, Erliansa Fatmawati, Nurul Ferdiansyah, Harris Fujiarti, Hana Suci Ghassani, Hazrina Gregorius Agung Setyonugroho, Gregorius Agung Hanifah Oktarina Haqi, Muhamad Mukhtarul Hasdina, Niken Hasibuan, Samsul Hayati, Kinanti Resmi Herawati, Dika Triya Hermiyanty Hermiyanty, Hermiyanty Hertati, Hertati Iffah Muflihati, Iffah Ihsan, Mohamad Ika Widya Ardhyani Islami, Mega Cattleya PA Izhaq, Dhuha Cahya Jannah, Dewi Nuriatul Jihad Al Akbar, Faiz Khakana, Meny Krisdayanty, Yuly Lailiyah, Wardatul Laina Rafianti Latuwael, Armin Lestari, Maudy Andreana Libria Widiastuti Mahmud, Minhajun Ni'am Maida, Salsabilla Nur Malahayati, Siti Maulana, Alfin Bima Maulana, Mursal Maurina, Selvia Meekaeo, Pisit Mega Cattleya Prameswari Annissaa Islami Meilanda, Mutia Moch. Annas Hidayatulloh Mohammad Soni Muchtar, Asiah Muhamad Taufik Hidayat Muhammad Afif Muhammad Iqbal Fasa Munawir, Ahmad Farhi Novebri Novebri Nugraha, Isna Nugroho, Aldi Pramoedya Nur Aini Nur Hayati, Rihma Nur Rahmawati Nuraini, Siti Arifah Nurilahiah, Silva Nurjamin, Lucky Rahayu Nursalam, Hafidatun Pradana, Alfian C. A. Pradinain, Rizky Fadilla prakosa, albertus Adriyanto Pramono Hadi Pratama Sutarmana, Aldy Puspasari, Novita Putra, M. Dicky Perdana Putri Vidiasari Darsono, Putri Vidiasari Putri, Novita Eka Rahayu Nurjamin, Lucky Rahmadsyah, Mohamad Faris Rahmawati, Tira Rainelda, Rainelda Ramli, Ahmad M Ratna, Najwa Ridwan Maulana, Ridwan Rizqi Novita Sari Rompis , Adrian Rosdiana, Rina Roy Efendi, Roy Sa'idan, Gading Adian Kun Safitri, Aurelia Ayu Sallama, Mutiara Salsabila, Dinda Sari Suhendriani Setiyadi, Nanda Setiyono, Taufiq Andre Sherly Ayuna Putri sholeha, fitriatus Sidabutar, Naomi Sihesa, Yoseph Duna Sofian, Zoya Inara Dianya Suharto, Prof Sumiati Sumiati Sushardjanti Felasari Syaifullah, Hafid Tasya Safiranita, Tasya Tranggono Tranggono Triannisa, Rizka Triwardani, Agil Wahid Hasim Wahyu Kurniawan Widati Wulandari Widiantari, Kadek Winursito, Yekti Condro Wulandari, Santi Ayu Yesvi Zulfiana Yosep Zahirah, Jafni Fara Zainal Muttaqin