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Journal : Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi)

Designing a Knowledge-Based Chatbot to Elevate Business Licensing Services in Indonesia Husain, Husain; Ridwan Afandi; Dana Indra Sensuse; Sofian Lusa; Nadya Safitri; Damayanti Elisabeth
Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Vol 8 No 5 (2024): October 2024
Publisher : Ikatan Ahli Informatika Indonesia (IAII)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29207/resti.v8i5.6069

Abstract

The business licensing process in Indonesia often faces several challenges, including lack of information, unstable system, complicated procedure, and slow response to complain. These issues can hinder economic growth and limit access for businesses. This research aims to design a knowledge-based chatbot to elevate business licensing services in Indonesia. The proposed chatbot will utilize natural language processing (NLP) technology and a structured knowledge base to provide accurate information, assist in form filling, and offer step-by-step guidance to users. This research employes a User-Centered Design (UCD) approach to ensure that the developed chatbot meets the needs and preferences of its users. The research stages involve user requirements analysis, UML design, system design, and iterations based on feedback obtained. Data will be collected through questionnaires, interviews, and literature studies. Leveraging the proposed architecture, we demonstrate how the resulting knowledge-based chatbot is expected to enhance business licensing services. The findings identified 8 key features expected in the chatbot, including real-time information access, problem reporting, business licensing guidance, a tracking system, personalized simulation, a feedback mechanism, multilingual support, and the ability to connect with a contact center agent. By implementing these features, the proposed chatbot is anticipated to significantly reduce processing times, streamline user interactions, and enhance user satisfaction by providing real-time assistance and reducing errors in form submissions. This will contribute to a more efficient licensing process, fostering economic growth and improving the business environment in Indonesia.
Co-Authors Abdul Manan Abdulah Pakarti, Muhammad Husni Abidin Nurdin Abubakar, Ahmad Shirat Adam, Rizilvana Datu Adi Prasetiyo, Adi Adi, W. A. Afriandi, Mahsus Ah. Fathonih Ahmad Ahmad Akhriana, Asmah Al-Mu’min, Al-Mu’min Amin, Farda Milanda Amin, Muh. Agil Andi Asmawati Azis Annah Annah, Annah Anthoni Anggrawan Anthony Anggrawan Apriani Apriani Apriliana, Zikriati Ardiasyah, Muhammad Irwan Ardimansyah Ardimansyah Arifin, Arham Arifin, Suci Ramadhani Armansah Armansah, Armansah Asep Nursobah, Asep Aspari, Zulkarnaen Asran, Asran Astuti, Sindi Atsidiqi, Satriawan Nadhrotal Awi, Awi azhar mardedi, lalu zazuli Azhar, Raisul Basa T Rumahorbo Chani Saputri, Dian Syafitri christofer satria Christopher Michael Lauw Dadang Pyanto Damayanti Elisabeth Dana Indra Sensuse Daniel Happy Putra Desiana Trisnawati Tobigo Devilla, Rego Diana Farid Djamalyanto, Meidi Dyah Susilowati Edy Saputra Edy Saputra Eko Hadi Sujiono Engelbertus Mite Erni Haryanti Fadiel Rahmad Hidayat Fathurrahman Fathurrahman Fauzan Ali Rasyid Fitriani, Nurul Fristi Riandari Galih Hendro Martono Galih Tri Aditya Hadi, Muhammad Fawazi Haerani, Ruslan Hamdan, Abdul Rahim Hammad, Rifqi Harahap, Aziddin Hariyadi, I Putu Hartono Wijaya Hasanuddin Hasanuddin Helna Wardhana Hengki Tamando Sihotang Herlinda Herlinda, Herlinda Herman Mawengkang Hidayatulloh, Miftah Khilmi I Made Yadi Dharma I Putu Hariyadi Ikrom, Paizul Indriasari, Sofianti Innudin, Muhammad Jaya, Nenet Natasudian JOHNSON SIALLAGAN Kadir, Taqyuddin Kasmawaru, Kasmawaru Khaeruddin Khaeruddin Khairan marzuki Khairunnisa Khairunnisa Krismono, Bambang Kurniadin Abd Latif Kurniawan, Vittorio Kusuma, Ariska Cesar Divian Candra Lalu Yayan Ardiansyah lauw, Christopher Michael Lauwl, Christoper Michael Lilik Widyawati Lita, Lita Lusa, Sofian M. Amal, M. Amal M. Arif Soeleman M. Rizal Manalu, Janviter Mangitung, Septina F Mardedi, Lalu Zazuli Azhar Marsa, Marsa Masbudi, Handika Maulana, Hifzul Wathoni Melati Rosanensi Michael Lauw, Christopher Miftahul Huda Mochamad Wahyudi Mohamad Erihadiana, Mohamad Mokodenseho, Sabil Muhamad Azwar, Muhamad Muhamad Wisnu Alfiansyah Muhammad Arsyad Muhammad Fathoni, Muhammad Muhammad Haris Nasri Muhammad Husni Abdulah Pakarti Muhammad Irwan Ardiasyah Muhammad Safii Muhammad Safir MUHAMMAD TAJUDDIN MUHAMMAD TAUFIK Muhammad Zarlis Mutmainah Mutmainah Nababan, Adli Abdillah Nadya Safitri Neonbeni, Randy Vallentino Ni Ketut Sri Winarti Noegroho, Haris Noor, Tajuddin Novita Novita Nur Intan, Nur Nur, Muhammad Muhaimin Nurdiansah, Nurdiansah Nurfadilah Nurfadilah Nurhayati Nurhayati Nurul Fitriani Nurwahid, Hidayat Nuzululnisa, Baiq Nadila Pariabti Palloan Pilisman Buulolo Pristiyono, Pristiyono Pulung Nurtantio Andono Putra, I Gede Bagus Resa Pratama Putra, Muhammad Riyandana Putra, Muhammad Wahyu Rama Yuda Putri, S. Putro, Prasetyo Adi Wibowo Rahman Rahman Ramadhan, Rahmat Adi Mulya Rana, Dwi Rauhil Fahmi Razali, Nabihah Husna Ridha Nurul Hayati Ridwan Afandi Riski, Riski Ryaldi, Muhammad Safii, M Safriani, Laela Sambaeni, Daniel Santoso, Heroe Sappeami, Sappeami Sarib, Suprijati Sirojul Hadi Sistyawan, Dwanda Julisa Siti Rohmah Sitti Aisa, Sitti Sofian Lusa Subaer - Subaer, S. Sufyan Mubarak Sujaka, Tomi Tri Sulihin, Hafsah Surasa, Ais Suriyati, Suriyati Sutarman Sutarman Taryana, Y. Tomi Tri Sujaka Triwijoyo, Bambang Krismono Tutang, Risma Putri Willy Ulpah, Ghina Utami, Herniella Tiara Vidiasari, Viviana Herlita Wahidaturrahmi, Ifani Wahyudi Wahyudi Wardhana, M.Alifya Widyawati , Lilik Wirajaya Kusuma Yahya, Muh. Yakub, Bahruddin Umar Yayan Suganda Zaenal Muttaqin Zainab Zainab Zulfikri, Muhammad