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THE ROLE OF PERSONALITY ASPECTS AND EMPLOYEE COMMITMENTS AS AM EFFORT TO MAXIMIZE WORK PERFORMANCE Sembhodo, Abimanyu Tuwuh; Hermawati, Adya; Sodik, Sodik; Bahri, Syamsul; Syahruddin, Syahruddin; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 20 No. 1 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.01.13

Abstract

This study presents a model that links work performance, leadership behavior, personality, and work commitment. The main objective is to investigate the direct and indirect effects of personality, work commitment, and leadership behavior on work performance. The data was obtained through a questionnaire from a sample of 125 employee respondents at PT Gradion Supermarket Malang Raya. The data were analyzed by multiple regression analysis. There were seven hypotheses proved in this study. The results reveal that leadership behavior can positively contribute to employee performance. In addition, work personality also positively contributes to employee performance, work commitment positively contributes to work performance, and the work environment contributes better to leadership behavior. The results of the mediation test show that work personality has contributed well to employee work performance with the leader's behavior being implemented optimally, and work commitment is highly conditioned on employee performance by applying maximum leadership behavior. Leadership behavior has been able to make a positive contribution to the work performance of PT Gradion Supermarket employees. Employee personality makes a positive contribution to PT Gradion Supermarket employee performance. Work commitment makes a positive contribution to PT Gradion Supermarket employee performance. Personality has a positive contribution to behavior leadership.
THE INFLUENCE OF WORKLOAD AND COMPETENCY ON ORGANIZATIONAL PERFORMANCE WITH ORGANIZATIONAL CULTURE MEDIATION SUNDAY ADE SITORUS; Sitorus, Sunday Ade; Suwitho, Suwitho; Haditomo, Alfabetian Harjuno Condro; Nurfaidah, Resti; Ramlawati, Ramlawati; Hendarto, Totok; Hermawati, Adya
Jurnal Aplikasi Manajemen Vol. 20 No. 2 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.02.08

Abstract

The objective of this research is to analyze the effect of Workload on Organizational Culture, Competence on Organizational Culture, Workload on Organizational Performance, Competence on Organizational Performance, Organizational Culture on Organizational Performance, Workload on Organizational Performance mediated by Organizational Culture, and Competence on Organizational Performance with the mediation of Organizational Culture. The quantitative approach was used in which the survey was conducted with the questionnaire. Data were collected in the form of an ordinal Likert scale. The analytical model used in this research was Path Analysis. The research population included the employees of KPP Pratama Kriyorejo. Results showed that workload and competence had a significant effect on organizational performance, workload and competence did not significantly affect organizational culture, but workload and competence had a significant effect on organizational performance with the mediation of organizational culture.
ANALYZING THE ROLE OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION IN MINIMIZING TURNOVER INTENTION Hermawati, Adya; Sambung, Roby; Ramlawati; Iswati; Haditomo, Alfabetian Harjuno Condro; Hendarto, Totok
Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.03.01

Abstract

As an organization, hospitals should always make efforts to improve the performance of their employees because those employees will help the hospitals to attain their vision, mission, and goals. This research aims to analyze the effect of organizational climate on turnover intention in mediating organizational commitment and job satisfaction. The research type is a cross-sectional study with a quantitative approach. Data collection is done in one-time observation through a survey involving questionnaires. Items of the questionnaire are arranged on the Ordinal Likert Scale. The data analysis instrument is Variance Based Structural Equation Modelling (SEM), or Second-Order Partial Least Square Program (Smart PLS Version 2.0). The research subject or analysis unit is all employees at Mother-Child Health Hospital of Rembang. Population (N) of research includes all hospital employees, a total of 218 individuals. The employees are divided into clinical staff involved in health care services and non-clinical staff who are definitely not included in the clinical group. The sampling technique is random sampling which takes only some population members to represent the population. There are 70 individuals selected from the workgroup to act as respondents. Then, several conclusions are obtained from the analysis and results of the hypothesis test. A good organizational climate can strengthen organizational commitment. Regarding this position, it is suggested that Mother-Child Health Hospital of Rembang maintain and improve its organizational climate.
PERSONAL SELLING AND DIGITAL MARKETING AS CRUCIAL FACTORS IN MAXIMIZING CUSTOMER SATISFACTION THROUGH PERCEIVED VALUE IN THE USAGE OF M-BANKING APPLICATION Sembhodo, Abimanyu Tuwuh; Hermawati, Adya; Fatmawati, Endang; Junaedi, I Wayan Ruspendi; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 20 No. 4 (2022)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2022.020.04.05

Abstract

The use of mobile banking applications supports the level of customer satisfaction of BPR Lembah Artha. The growth in the use of mobile banking shows customer satisfaction and the success of digital marketing. The research aims to find out that the relationship between personal selling and digital marketing can increase perceived value, personal selling relationships, digital marketing, and the perceived value of users of mbanking applications users. Perceived value can mediate personal selling on customer satisfaction, and perceived value can mediate digital marketing on satisfied customers. The quantitative approach is used as a research approach. Data were collected by questionnaire. The data collected were analyzed to determine the effect between variables, and the analysis technique was Partial Least Square (PLS). The research was conducted at BPR Lembah Artha. The research subjects are BPR Lembah Artha customers who use the Mobile Banking application. The object of research is a review of the effect of personal selling and digital marketing on customer satisfaction by mediating value perceptions. The sampling technique is purposive sampling. The results show that personal selling and digital marketing affect perceived value; personal selling, digital marketing, and perceived value affect satisfaction. Perceived value can mediate the effect of personal selling on customer satisfaction/users of the m-banking application. Perceived value can mediate the effect of digital marketing on customer satisfaction/users of the m-banking application. Better personal selling and digital marketing can improve customer perceptions of value. Good value perception is indicated by customer satisfaction and supports personal selling.
ROLE OF PERCEIVED VALUE ON CUSTOMER LOYALTY THROUGH OPTIMIZATION OF SERVICE QUALITY AND INNOVATION Husin, Husin; Hermawati, Adya; Purbaningsih, Yuli; Susriyanti, Susriyanti; Fettry, Sylvia; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 21 No. 2 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.02.03

Abstract

Service providers must pay attention to customer satisfaction in their activities. They must focus on the quality of services provided and the need for innovation to increase customer value. It is important because service providers often pay little attention to the customer's perceived value in supporting service quality. The quantitative approach is used in this research. Data analysis is statistical and involves hypothesis tests. The survey is also conducted in which the data are obtained through a questionnaire. The object of research is service quality, innovation, perceived value, and customer loyalty. The research population is the customers of BPR Kedung Jaya Surabaya, with a sample of 100 respondents. The data collection instrument involves a questionnaire, documentation, and observation. The measurement scale is Likert Scale. The analysis technique in this research is a descriptive statistic and partial least square assisted by Smart PLS software. Results of the study show that: service quality has a significant effect on perceived value, innovation has a significant effect on perceived value, service quality has a significant effect on customer loyalty, innovation has a significant effect on customer loyalty, perceived value has a significant effect on customer loyalty, service quality significantly affects customer loyalty with the mediation of perceived value, and innovation significantly affects customer loyalty with the mediation of perceived value. This research implies that BPR Kedung Jaya Surabaya can use the results of this research as guidance to strengthen customer loyalty by examining all factors that influence research variables.
THE WORK SPIRIT OF MEDIATOR EMPLOYEES: THE INFLUENCE OF COMPENSATION AND WORK ENVIRONMENT ON THE PERFORMANCE OF EMPLOYEES AT NUSANTARA LOGISTICS HIGHER EDUCATION Hermawati, Adya; Rosita, Ratih; Fatmawati, Endang; Nasrul, Herni Widiyah; Wibowo, Teguh Setiawan; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 21 No. 4 (2023)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2023.021.04.06

Abstract

The aim of this study is to examine the influence of compensation and work environment on employee performance through employee work spirit. The sampling technique used in this research is purposive sampling, with 46 respondents from the Head of Department (Kabag) along with the Head of Subdivision (Kasubbag) and their staff, based on the employees' minimum educational level of grade II. This research was conducted at Nusantara Logistics Higher Education located at Jl. Sari Asih No.54, Sarijadi, Sukasari District, Kudus City, Central Java. The analytical tool used is path analysis. The results of this study indicate that compensation and work environment contribute to the improvement of employee work spirit and performance, and work spirit contributes to the improvement of employee performance. Work spirit is able to mediate the influence of compensation and work environment on the improvement of employee performance. Based on the research findings, it is recommended for the leaders of Nusantara Logistics Higher Education to provide fair compensation to employees, and employees should maintain a comfortable and conducive work environment to stimulate work spirit and impact on performance improvement.
Innovation Capability of Learning Orientation Mediators on the Performance of Tourism Industry MSMEs Santoso, R Tri Priyono Budi; Fettry, Sylvia; Hermawati, Adya; Bahri, Syamsul; Fatmawati, Endang; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 22 No. 1 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.01.08

Abstract

The aim of this research is to prove the influence of learning orientation on the innovation ability and performance of MSMEs. Innovation ability mediates the influence of learning orientation on the performance of tourism MSMEs in Greater Malang. A quantitative approach was used with 100 tourism MSME owners in Malang Raya, East Java, Indonesia. Using Structural Equation Modeling (SEM) analysis, it shows that learning orientation has an influence on innovation ability and MSME performance and innovation ability has an influence on MSME performance and innovation ability is able to mediate the relationship between learning orientation and the performance of tourism MSMEs in Malang Raya. Based on the research findings, suggestions are put forward that tourism MSME actors in Greater Malang must adapt to environmental changes so that future researchers can study the business environment and market orientation to improve the performance of tourism MSMEs in Greater Malang.
ANALISIS PENGARUH RETURN ON ASSETS DAN CURRENT RATIO TERHADAP DIVIDEND PAYOUT RATIO DENGAN EFFECTIVE TAX RATE SEBAGAI VARIABEL MEDIASI (Studi pada Perusahaan Farmasi di Bursa Efek Indonesia) Elyasa Ramadhany; Adya Hermawati; Gunarianto, Gunarianto
JEMBA: JURNAL EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 4 No. 3: Mei 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/jemba.v4i3.10512

Abstract

The aim of this research is to obtain empirical evidence of the influence of ROA (return on assets) and CR (current ratio) on DPR (dividend payout ratio), both directly and through the mediation of ETR (effective tax rate). This type of research is quantitative with the SEM-SmartPLS method. Data was obtained from 11 pharmaceutical companies listed on the BEI (Indonesian Stock Exchange) for the period 2019, 2020, 2021, 2022 and 2023. Based on the criteria determined by the researchers (purposive sampling), the sample for this study consisted of 11 pharmaceutical companies. The empirical evidence obtained is that there is a significant direct influence of ROA (return on assets) and CR (current ratio) on DPR (dividend payout ratio). However, no indirect effect was found through ETR (effective tax rate) mediation. So, ETR (effective tax rate) did not succeed in being a strong mediator of the influence of the two variables ROA (return on assets) and CR (current ratio) on DPR (dividend payout ratio). One of the reasons is that there is no significant influence of the ETR (effective tax rate) on the DPR (dividend payout ratio). Tax incentives provided by the government for companies listed on the Indonesia Stock Exchange are able to encourage management to focus more on company performance
Pengaruh Digital Marketing, Online Customer Review, dan Kepercayaan Pelanggan terhadap Keputusan Pembelian Rohmah, Chabibatul; Hermawati, Adya; Mulyono, Mulyono
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.1205

Abstract

Penelitian ini bertujuan untuk menganalisis sejauh mana pengaruh Digital Marketing, Online Customer Review, dan tingkat kepercayaan pelanggan terhadap keputusan pembelian konsumen pengguna pada platform e-commerce Shopee. Penelitian ini menggunakan metode kuantitatif dengan pendekatan Explanatory Research. Populasi yang digunakan yaitu konsumen yang menggunakan aplikasi Shopee dan terlibat dalam kegiatan pembelian. Teknik penarikan sampel menggunakan metode non-probability sampling dengan purposive sampling. Sebanyak 100 responden dipilih dan dianalisis dengan bantuan software SmartPLS 4.0 dan SPSS versi 27. Hasil penelitian menunjukkan bahwa Digital Marketing berpengaruh positif dan signifikan terhadap keputusan pembelian. Online Customer Review berpengaruh positif dan signifikan terhadap keputusan pembelian. Kepercayaan pelanggan berpengaruh positif dan signifikan terhadap keputusan pembelian.
Pendekatan Quality Of Work Life Sebagai Strategi Intention To Stay Dengan Penguatan Komitmen Organisasi Chaerani, Aura; Hermawati, Adya; Survival, Survival
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.755

Abstract

Tujuan penelitian ini untuk mengetahui pengaruh Quality of Work Life sebagai strategi Intention to Stay dengan penguatan Komitmen Organisasi. Penelitian ini menggunakan pendekatan kuantitatif eksplanatori research. Populasi sekaligus sampel dalam penelitian ini adalah seluruh karyawan yang bekerja di PT. Bintang Perkasa Logistik Malang sebanyak 43 orang. Teknik penarikan sampel yang digunakan adalah Non-probability sampling. Teknik pengumpulan data menggunakan kuesioner melalui software Smart Partial Least Square (PLS) versi 4. Hasil penelitian ini menunjukkan bahwa Quality of Work Life berpengaruh positif dan signfikan terhadap intention to stay. Komitmen Organisasi berpengaruh positif dan signfikan terhadap Intention to Stay. Quality of Work Life berpengaruh positif dan signfikan terhadap komitmen organisasi, begitu juga dengan Komitmen Organisasi dapat memediasi dan berpengaruh positif signifikan terhadap Quality of Work Life dan Intention to Stay karyawan
Co-Authors . Suwarta Abimanyu Tuwuh Sembhodo Abimanyu Tuwuh Sembhodo Abimanyu Tuwuh Sembhodo Abimanyu Tuwuh Sembhodo Afia Maria Ulfah Agus Purnomo Sidi Ahmad Fairuzabadi Ahmad Faruqi Aziz Al Ayubi, Solehudin Alfabetian Harjuno Condro Haditomo Alfiana Alfiana Ali, Shujahat Alvanesya Emeralda Putri Effendi Amelia Lalompoh Ana Sopanah, Ana Angga Eka Alfianto Anjaningrum, Widiya Dewi Ardianto Umbu Sunga Aria Prakasa Ariana Ariana Arief Purwanto Ariyanto, Rizki Dwi Asa, Oktafiana Th. Aviv Yuniar Rahman Ayu Siti Ni’mah Syuridiniah Bambang Budiantono Brilian Anata Tirtaklamasi Buwana, Sudibyo Aji Narendra Cahyawisesa Sri Rama Atmaja Candra Aditya Chaerani, Aura Chauliah Fatma Putri Choirul Anam Choirul Anam Choirul Anam Choirul Anam AM Diponegoro Chusnul Chotimah Dani Riyadi Darmawan, Rachmat DEDI ANDIKA KRISNA dedy setiawarman Dharmayanti Pri Handini Djajanto, Ludfi Djawoto, Djawoto Dwi Anggarani Elyasa Ramadhany Endang Fatmawati Endang Fatmawati Erlangga Dipo Prayugo Fadhilah, Laili Nur Fadil Gema Imani FAJAR NUGROHO Fajar Saranani Febryawan, Aldy Fitria Istanti Gunarianto Gunarianto Hamzah, Nur Laely Handhajani, Sri Budhi Pudji Hartini Prasetyaning Pawestri Hernandes Elisa Putra Husin Husin, Husin I Wayan Ruspendi Junaedi Isma, Yatim El Iswati Jack Roebijoso Jana Siti Nor Khasanah Kartika Dewi S. S. Kartika Dewi Sri Susilowati Karyanto, Budi Khojanah Hasan, Khojanah Kurniasari, Anna La Iwe Lembah Andriani Lusia Astuti Mankudilada, Franky Opalla Maria Mince Mea Mario Pluton Satrio Marten Martaleni - Mas, Nashruddin Maulana Saputra, Mochammad Sahrul Meidy Franky Lombogia Moerjati Moerjati Moula, Krispin Agustina Muchlis H Mas’ud Muchlis Mas’ud MUH ASDAR Muhammad Bagas Pradana Muklish H Mas’ud Mulyono Mulyono Mulyono Muqarromah, Itsanayatil Muryati Muryati Muryati Muryati Napitupulu, Julieta Nasharuddin Nasharuddin Nasharuddin Mas Nasharuddin Mas Nashruddin Mas Nasrul, Herni Widiyah Ni Nyoman Kerti Yasa Nindya Faradiba Novian avisena Nuriatul Maulidiyah Nursakhira, Fenylia Nurul Puspitaningrum Nurwati Nurwati Oneng Setya Harini Ony Devita Sintyasari Panunjul, Nalini Mahastuti Priyandoko Gigih Purbaningsih, Yuli Rahayu Puji Suci Ramlawati Ramlawati Ramlawati Randhy Vico Bramasta Ratih Rosita Resti Nurfaidah Reza Tahir Riza Bahtiar Sulistyan Rizka, Afinna Septa Roby Sambung Rohmah, Chabibatul Ruth Feotnai Ele Bana S, Ana Sopanah S, Lembah Andriani SANTOSO, R Tri Priyono Budi Santoso, R. Tri Priyono Budi Sembhodo, Abimanyu Tuwuh Shokhibul Lutfi Silviana, ' SIMEAO DA SILVA Sodik Sodik Sodik, Sodik Soedjono Soedjono Soedjono Soedjono Soedjono Soedjono Sudibyo Aji Narendra Buwana Suhartiningtyas Suhartiningtyas Suhermin, Suhermin Sunday Ade Sitorus Supriyadi, Ana Sopanah Survival Survival SURVIVAL - - Survival Survival survival survival Susriyanti, Susriyanti Suwarta Suwarta Suwarta Suwarta Suwarta Suwarta Suwarta Suwarta Suwitho, Suwitho Syahruddin Syahruddin Syamsul Bahri Syamsul Bahri Syamsul Bahri Syaripah Mulyah Sylvia Fettry E.M Teguh Setiawan Wibowo Teguh Setiawan Wibowo Theresia Vania Priscilla Simanungkalit Tia Oktama Ranti TJUTJUK HARDIANTO Totok Hendarto Tri Wartono TUTI - HASTUTI Tuwuh Sembhodo, Abimanyu Tyassari, Pandan Ulum, Rahman Utami, Riski Nur Verawaty Ali Wahju Wulandari Wartono, Tri Wibisono, Cahyo Wibowo, Teguh Setiawan Yatim El Isma Yekti Intyas Rahayu Yekti Intyas Rahayu Yogatama, Ahmad Nizar Yosiana Yosiana Yuli Purbaningsih  Abd. Karman