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IMPROVING LIBRARY CUSTOMER SATISFACTION THROUGH THE IMPLEMENTATION OF THE SMILE AND GREET CAMPAIGN Akmal Sutja; Robi Hendra; Rio Dezaneru; Mohamad Muspawi; Yantoro Yantoro
Dinasti International Journal of Education Management And Social Science Vol. 2 No. 4 (2021): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v2i4.759

Abstract

The ability of library staff in building visitors’ trust and assurance determines customer satisfaction and service quality. The purpose of this research is to find out the improvement of customer satisfaction through the application of smiling and greeting in circulation service at the library of Jambi University. This research is a service action research. The subjects were 30 students of Jambi University. This research was conducted in two cycles, using steps in action research which included planning, action, evaluation and reflection. This research was conducted collaboratively between researchers as observers and library staff as service providers. Data collection techniques used in this study include questionnaires, observations, interviews, and check lists. The result of this study obtained the percentage of customer satisfaction before the implementation of service is 48% with a moderate level, then increased by 17% to 67% with a high level in the first cycle and in the second cycle increased by 14% to 81% which is the highest level achieved due to morning greetings with hands folded in front of the chest, smiling teeth and small talks that ask questions related to customers’ personal.
The Relationship of Perceived Digital Competence and Attitude, and Learning Agility in Student Engagement Nanang Sriyadi; Sofyan; Robi Hendra
Jurnal Penelitian Pendidikan IPA Vol 11 No 8 (2025): August
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v11i8.10082

Abstract

This study explores the relationships between perceived digital competence, attitude towards digital technology, learning agility, and student engagement among 246 junior high school students in Muaro Jambi Regency. Using a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis, the research investigates how these variables interact to influence sustainable student engagement in a digitally enriched academic environment. The findings indicate that perceived digital competence significantly influences learning agility (β = 0.70), while its direct impact on student engagement is negligible (β = -0.02). Similarly, attitudes toward digital technology positively predict learning agility (β = 0.70) and moderately affect student engagement (β = 0.34). Learning agility emerges as a critical mediator, significantly contributing to student engagement (β = 0.48). These results emphasize the pivotal role of learning agility in bridging digital competence, attitudes, and engagement in academic contexts. The study underscores the importance of fostering adaptable and motivated learners to enhance engagement and calls for targeted interventions to strengthen students’ digital capabilities and attitudes. Future research should consider broader sample diversity and include additional antecedents to refine the model and enhance its generalizability.
The Influence of Digital Competency and Teacher Leadership on Innovative Behaviour and Teaching Performance in Jambi Province Joni, Muhammad; Susanti, Nova; Hendra, Robi
Tekno - Pedagogi : Jurnal Teknologi Pendidikan Vol. 15 No. 2 (2025): Tekno-Pedagogi
Publisher : Program Magister Teknologi Pendidikan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/teknopedagogi.v15i2.47480

Abstract

This study aims to analyse the influence of digital competency and teacher leadership on innovative behaviour and teaching performance among teachers in Jambi Province, reflecting the growing demands of modern education that require teachers to adapt to technological advancements and demonstrate strong leadership within instructional settings. Using a quantitative approach, data were collected through a validated Likert-scale questionnaire distributed online to 218 teachers selected through quota sampling. The data were analysed using PLS-SEM to examine the strength and significance of the relationships among the variables. The results indicate that both digital competency and teacher leadership have a significant positive effect on innovative behaviour, suggesting that teachers who possess stronger digital skills and leadership abilities are more likely to initiate and adopt innovative practices in the classroom. However, the study also reveals that digital competency and innovative behaviour do not have a direct significant impact on teaching performance, implying that improvements in teaching performance may depend on other factors such as organizational support, school culture, workload, or policy frameworks that were not examined in this research. These findings highlight the importance of adopting a more comprehensive approach when seeking to enhance teaching performance, as digital proficiency and innovation alone may not be sufficient without supportive institutional conditions. The study contributes to the existing literature on digital competence, teacher leadership, and innovation in the Indonesian educational context and provides valuable insights for stakeholders in designing more effective professional development and instructional improvement programs.
The Influence of Islamic Leadership, Organizational Culture, Organizational Climate and Work Behavior on Teacher and Employee Performance Muhammad Idris Addayan; Robi Hendra
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i2.1146

Abstract

This study aims to analyze the influence of Islamic Leadership, Organizational Culture, Organizational Climate and Work Behavior on Teacher and Employee Performance at Al-Azhar Jambi, Bungo, and Tebo. Using descriptive quantitative research methods, data were collected from 310 teachers through questionnaires distributed online. Data analysis was carried out using the Smart-PLS 4 application, which allows for effective testing of relationships between variables. Islamic leadership has a positive and significant effect on teacher and employee performance. Organizational culture has a positive and significant effect on teacher and employee performance. Islamic leadership also has a significant positive effect on work behavior, with the Organizational Climate coefficient having a significant effect on work behavior. Work behavior shows a very strong and significant effect on teacher and employee performance.
The Influence of Transformational Leadership, Organizational Culture, Organizational Communication, and Organizational Commitment on Teacher Performance in Indonesia: A Study in Jambi Province Mahesa Nababil; Robi Hendra; Akhmad Habibi
Electronic Journal of Education, Social Economics and Technology Vol 6, No 2 (2025)
Publisher : SAINTIS Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33122/ejeset.v6i2.1145

Abstract

This study aims to analyze the influence of transformational leadership, organizational culture, organizational communication, and organizational commitment on teacher performance in Keliling Danau District. In the context of education, teacher performance is influenced by various internal factors within the school organization. The research method used is descriptive quantitative with teachers and a sample of 325 teachers taken using the Slovin formula. Data were collected through a validated questionnaire and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) techniques. The results of the study indicate that transformational leadership has a significant positive effect on teacher performance and organizational commitment. Organizational culture also contributes positively to organizational communication and teacher performance. Additionally, good organizational communication enhances teacher commitment, which in turn positively impacts their performance. These findings emphasize the importance of integrating leadership, culture, communication, and commitment in creating a productive work environment for teachers, particularly in areas with challenges such as Keliling Danau.
Beyond bureaucracy: Rethinking educational governance through school-based management in Indonesia Hendri Hendri; Rudi Hartono; Jatmiko Budi Santoso; Robi Hendra; Indria Nurfadanti; Hansein Arif Wijaya
Jurnal Sinar Edukasi Vol 6 No 02 (2025): Jurnal Sinar Edukasi
Publisher : Institute of Information Technology and Social Science (IITSS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61346/jse.v6i02.287

Abstract

This analysis examines the contemporary state and future trajectory of school-based management (SBM) in Indonesian basic education, evaluating its implementation two decades after national decentralization reforms. Drawing on policy documents, empirical studies, and institutional data, this paper analyzes how SBM has transformed governance structures in elementary and junior secondary schools across Indonesia's diverse educational landscape. The analysis reveals a complex implementation pattern characterized by significant regional disparities: urban schools demonstrate greater capacity in exercising managerial autonomy, while rural and remote schools struggle with limited resources and inadequate leadership training. Current situations indicate that while legislative frameworks grant schools substantial authority over budgeting, personnel, and instructional decisions, practical implementation is constrained by several factors including ambiguous delegation of authority, insufficient school committee functionality, persistent bureaucratic oversight, and weak accountability mechanisms. However, promising developments emerge in schools that have successfully integrated local cultural content, established productive community partnerships, and utilized participatory planning processes. Prospects for strengthening SBM depend on addressing fundamental capacity gaps through comprehensive professional development for principals, establishing transparent performance indicators, empowering school committees. This analysis concludes that realizing SBM's transformative potential requires systemic reforms that align policy intentions with implementation realities, strengthen grassroots capabilities, and balance school autonomy with national quality assurance in Indonesia's heterogeneous educational context.
DESAIN ORGANISASI PEMBELAJARAN, KEPUASAN, DAN KINERJA MELALUI KESEJAHTERAAN, INOVASI, DAN KOMITMEN GURU ASN DAN NON-ASN: STUDI PADA SEKOLAH MENENGAH DI KOTA JAMBI (PENDEKATAN STRUCTURAL EQUATION MODELING) Hansein Arif Wijaya; Robi Hendra; Muhammad Fauzan; Dian Arisandy Eka Putra Sembiring
Jurnal Manajemen Pendidikan Vol. 11 No. 1 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i1.1684

Abstract

This study examines the impact of organizational learning design on teacher performance and job satisfaction in secondary schools, focusing on well-being, innovation, and commitment as mediating factors. Using a quantitative survey method, data were collected from 367 S1-certified teachers in Jambi City, Indonesia. The survey included 54 items adapted from established scales related to organizational learning, teacher satisfaction, commitment, innovation, performance, and well-being. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that organizational learning design significantly influences teacher commitment and well-being, both of which positively affect job satisfaction and performance. However, the effect of innovation on performance was non-significant, suggesting a need for more targeted strategies to integrate innovation into teaching practices. These results emphasize the importance of a supportive organizational learning environment to enhance teacher engagement and effectiveness. Recommendations are offered for educational policymakers to bolster teacher well-being and commitment through organizational learning initiatives.
PENGARUH LINGKUNGAN KAMPUS DAN EMOTIONAL INTELLIGENCE TERHADAP MOTIVASI BELAJAR MAHASISWA PROGRAM STUDI ADMINISTRASI PENDIDIKAN FKIP UNIVERSITAS JAMBI Risna Fadillah; Aprillitzavivayarti Aprillitzavivayarti; Robi Hendra
Jurnal Manajemen Pendidikan Vol. 11 No. 2 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i2.1986

Abstract

This study aims to determine the influence of the campus environment and emotional intelligence on the learning motivation of students in the Educational Administration Program at the Faculty of Teacher Training and Education, University of Jambi. The study employed a quantitative research design using a survey approach. The population for this study consisted of all students in the Educational Administration Program at the Faculty of Teacher Training and Education, University of Jambi, comprising the 2022–2025 cohorts, with a total sampling technique. Data were collected via a distributed questionnaire, and data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with the assistance of SmartPLS software. The results of the study indicate that: (1) the campus environment has a positive and significant influence on students’ learning motivation with a p-value of 0.000 < 0.05 and a T-statistic value of 5.578 > 1.96. (2) emotional intelligence has a positive and significant influence on students’ learning motivation with a p-value of 0.000 < 0.05 and a T-statistic of 6.635 > 1.96. (3) Simultaneously, the campus environment and emotional intelligence influence student learning motivation. These findings indicate that the campus environment and emotional intelligence play a crucial role in enhancing the learning motivation of students
The Effects of Digital Competence, Digital Culture, and Digital Stress on Students’ Academic Performance in Biology Education Jumeiliani Sirin; Indryani; Ahmad Syarif; Robi Hendra
Indonesian Technology and Education Journal Vol 4 No 1 (2026): April
Publisher : Sakura Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61255/itej.v4i1.993

Abstract

The development of digital technology has brought significant changes in the learning process, including in Biology learning at the secondary education level. This study aims to analyze the influence of Digital Competence, Digital Culture and Digital Stress on the Academic Performance of Biology of high school students. This study uses a quantitative approach with an explanatory research design and cross-sectional methods. Data was collected from 350 high school students through a five-point Likert scale-based structured questionnaire. Data analysis was carried out using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with the help of SmartPLS 4 software. The results show that digital competence has a positive and significant effect on academic performance in Biology, as well as a positive effect on digital stress. In contrast, digital culture does not have a significant effect on either academic performance or digital stress. Furthermore, digital stress was found to have a positive and significant effect on academic performance, indicating that a certain level of digital stress may enhance students’ engagement in learning activities. These findings suggest that while digital competence plays a key role in improving academic outcomes, it should be accompanied by effective digital stress management. The results of this research are expected to be a reference for educators and curriculum developers in designing productive and sustainable technology-based Biology learning.
Design and Implementation of Parenting Management Training for Bullying Prevention Education at SMKN 8 Merangin Sofyan, Sofyan; Hendra, Robi; Habibi, Akhmad; Mukminin, Amirul; Pratama, Robin
Tekno - Pedagogi : Jurnal Teknologi Pendidikan Vol. 16 No. 2 (2026): Tekno-Pedagogi
Publisher : Program Magister Teknologi Pendidikan Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/teknopedagogi.v16i2.54633

Abstract

Bullying remains a significant issue in school environments, affecting students’ psychological well-being and social development. This study aims to design and implement a parenting management training program as an educational approach to bullying prevention at SMKN 8 Merangin. Grounded in the recognition of the critical role of parents in shaping children’s behavior, the program was developed as a community-based initiative that integrates parental involvement with school efforts. This study employed a descriptive qualitative design with an implementation-oriented approach to capture both the training process and its conceptual development. The program involved parents and students and was conducted through a blended learning approach, combining face-to-face workshops and online sessions. Training activities included interactive presentations, group discussions, role-playing, and question-and-answer sessions to enhance participant engagement and experiential learning. The results indicate that the program was successfully implemented, with participants actively involved in the learning process and demonstrating increased awareness of bullying and parenting strategies. A key outcome of this study is the development of a conceptual model of parenting management training, which consists of six components: input, training design, implementation strategy, learning process, output, and outcome, supported by participatory learning, technology integration, and school–family collaboration. This model provides a structured and adaptable framework for strengthening parental roles in bullying prevention. The study concludes that parenting management training can serve as a strategic approach to supporting bullying prevention efforts and offers both practical and conceptual contributions for similar educational contexts.
Co-Authors Ade Kusmana Adellia Adellia Affriliani Affriliani, Affriliani Agustin, Salsabila Ahmad Ridwan Ahmad Syarif Akhmad Habibi Akhmad Habibi Akhmad Habibi, Akhmad Akmal Sutja Aldino, Sopyan Ali Idrus Ali Sadikin Ali Sadikin Amirul Mukminin Amirul Mukminin Aprililitzavivayarti, Aprililitzavivayarti Aprillitzavivayarti Aprillitzavivayarti Aprillitzavivayarti, Aprillitzavivayarti Arza Agustira Atiyyah, Jazilatul Bahri, Zainul Bestari, Nyami Boy Indrayana Budi Setiawan Cahaya Rahma Izandy CIndy SIntiya Danisma Danisma Danola Padang, Astri Denny Denmar Dezaneru, Rio Dian Arisandy Eka Putra Sembiring Dinda Anggun Kurnia Dinda Khairunnisa, Dinda Dwipa, Rendy Dyfa Maharani Andalusia Elfina, Ira Ella Febriyanti Eni Trisnawati Erna Mandela Fathiah Rahmadani Febriyanti, Ella Fidhiya Marlan Utami Firman Firman Firman Firman Fitriana Fitriana Francisco D. Guillén-Gámez Friscilla Wullan Tresta Gen Dekti Hajrawati Hansein Arif Wijaya Hary Soedarto Harjono Hendra Sofyan Hendri Hendri I Wayan Sumandya Indria Nurfadanti Indriyani Indriyani Indryani Irawidiarti Irawidiarti Irma Sulistyawati Istifada Istifada Jatmiko Budi Santoso Jazilatul Atiya Jehlie Alaisa Marasigan Contreras Jumeiliani Sirin K.A. Rahman Kemas Abdu Rahman Lalu Nurul Yaqin Leni Rahmadani Lestari, Agus Lestari, Nindi Linardo Pratama Lutfi Lutfi Mahesa Nababil Marzul Hidayat Memi, Memi Meryza Coziffya Mohamad Muspawi Mohd Afifi Bahurudin Setambah Mohd Faiz Mohd Yaakob Muazza Muazza Muhammad Fauzan Muhammad fauzan Muhammad Fauzan Muhammad Idris Addayan Muhammad Irzi Fadilah Muhammad Joni Muhammad Ridwansyah Muhammad Rifqi Muhammad Safri, Muhammad Muhammad Sofwan Muhammad Yusuf Muhammad Yusuf Mukhlash Abrar Mursyd, Danial Musyaiyadah, Musyaiyadah Nanang Sriyadi Nisa, Salsa Nofi Fitri Salfika Nova Susanti Nova Triana Hakim Okky Wulandari Okky Wulandari Partiwi, Marsa Hijro Pratama, Robin Putri Ayu Lestary Putri Nurhidayati Putri, Dea Amelia Dwi Qudwatie, Muhammad Rafiqi Ragil Prastian Ramadhanti, Sri Rangga Ernanto Rio Dezaneru Risna Fadillah Robin Pratama Roihan, Muhammad Rudi Hartono Rukmana, Lisa Ryan Ilhamsyah Safitri, Rahma Ayu Saputri, Lidya Saputri, Nadila Sari, Liza Puspita SAUDAGAR, FERDIAZ Serlly Serlly Serlly, Serlly Setiyadi, Bradley Setiyadi, Bradley Siskawati, Garina Siti Amanah Sofyan Sofyan Sri Wachyunni Supian Syifa Nurul Huda Tersta, Friscilla Wulan Tomi, Masvil Turki Mesfer Alqhatani Usie Chusnein Utama, Galuh Tulus Utami, Sindi Marsya Wahyudi, Astari Wati, Suci Rahma Widana, I Wayan Wijaya, Hensein Arif Wila Yurnita Wulandari, Bunga Ayu Wulandari, Okky YAAKOB, MOHD FAIZ MOHD YANTO YANTO Yantoro, Y Yantoro, Yantoro Yovinda, A. Noven Yuliana Afifah Yundi Fitrah Yusa Hendra Pratama Zainul Bahri Zuhri Saputra Hutabarat Zusmita Wasni, Nila