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Agus Mulyanto
Institut Teknologi Dan Bisnis Diniyyah Lampung
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Journal : Jurnal Informatika: Jurnal Pengembangan IT

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Evaluasi User Experience Google Lens pada Pengguna Baru Menggunakan Metode Cognitive Walkthrough Sari, Luky Vianika; Rosalin, Rizqi Praimadi; Mulyanto, Agus; Zamzami, Ahmad; Juliyanto, Tatang
Jurnal Informatika: Jurnal Pengembangan IT Vol 10, No 3 (2025)
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/jpit.v10i3.8651

Abstract

New users often experience difficulties using Google Lens due to a lack of familiarity with Augmented Reality (AR) technology. This study aims to evaluate the usability of Google Lens using the Cognitive Walkthrough method, focusing on three main task scenarios: text translation, object identification, and barcode scanning. A total of 60 respondents participated in the study, with data collected through a Likert-based questionnaire (1–5) and direct observation of user interactions. The quantitative analysis results showed that Google Lens obtained an average score of 3.5 for satisfaction, 3.8 for efficiency, and 3.2 for ease of navigation. Evaluation per scenario showed the highest success rate for barcode scanning (92%), followed by text translation (85%), while object identification had the lowest success rate (78%). Qualitative findings revealed that less intuitive navigation, unclear function icons, a lack of initial guidance, and limited object identification accuracy were the main obstacles for new users. Based on these results, this study recommends several improvements, including optimizing the interface design, adding descriptive labels to icons, providing personalization features, and developing interactive tutorials for new users. With these recommendations, it is hoped that Google Lens can become an application that is easier to learn, more efficient, and provides a more satisfying experience, while also enriching the literature related to usability evaluation of Augmented Reality-based applications. 
Co-Authors A. Suganda, A. Suganda A. Sumarudin Abdul Fatah Abdul Holik, Abdul Ade Tutty R. Rosa Afifi, Ruhana Ahmad Khori Ahmad Zamzami Aida, Depon Nurul Aina, Isnaeni Ina Nur Akastangga, Muhammad Dedad Fajarsodiq Alawiah, Irma Angga Febrian Anwar Anwar Apriyadi Apriyadi Apriyanto, Tony Reza Arie Gifary Arif Fauzi, Muhammad Arif Fauzi, Muhammad Arif Fauzi Arifin, Nur Rizqi Aris Munandar Aris Munandar Asep Nurjamin Asep Setiawan Bobby Bachry Deden Deni Mahendra Dewi, Risma Oktaviani Dimas Herjuno Dwi Handoko Dwi Puspita Sari, Dwi Puspita Eli Sunarsah Elis Lisyawati Elis Lisyawati Endang Komara Endang Koswara Enjang Warman Erawati, Erna Rostika Erlina Susanti Fadlan, Nur Fajriah, Yustika Nur Fatkullah, Faiz Karim Fazilet, Nurzini FEBRIAN, ANGGA Firmansyah Firmansyah Gaffar, Muhammad Andriana Gatra, Rahmadhan Ghoer, Hilman Farouq Habibullah, Ricky Hanafiah Hasanah, Rohmat Hasanudin Hasanudin Hasim, Ismail Hayaturrohman Heni Pujiastuti Herlini Oktaria Hermadi, Deddy Hermawan, E. Wawan Heryati, Tuti Hidayat Hidayat Hidayat Hidayat, Cece Hilmizen, Naufal Ibrahim, Dading Zainal Ichwan, Rusendra IdaTejawiani Iim Wasliman Iis Ariska Nurhasanah Ika Sriyanti Ikhsan, MT. Hartono Imam Asrofi Imam Khoirurosid Isep Budiman Ismaurah, Nenden Jamilah Muryati Juliyanto, Tatang Karimah, Iim Kartini, Entin Khairunnisa Khairunnisa Khomaeni, Asep Kusmayanti, Yuliana Kustia Reni Leni Nurani Lia Febria Lina Lia Yulisma, Lia Lina, Lia Febria Maman Suherman Maryam Maryam Miftahul Malik Miladiah, Sofa Sari Muhamad Brilliant Muhammad Reza Romahdoni Mulyanah, Uyun Muryati, Jamilah mustadim wahyudi Muttaqien, Kingking Nana Herdiana Abdurrahman, Nana Herdiana Nana Supriatna Nani Sintiawati Naufal Hilmizen Nizamiyati Nizamiyati Noor Eleena Nordin Novia Utami Putri Nur Halimah Nur Halimah Nuraeni, Iin Indra Nurhuda, Yeni Agus Nurjaman, Ai Syifa Nurjamin, Lucky R. Nurlaeni, Nurlaeni Nurmaulidah, Deasy Nuruzzaman, Muhammad Taufiq Nuryati, Entin P. Yogaswara, Sunsun Prasetyawan, Daru Prasetyawan, Purwono Rachmat Setiawan Rahman, Iqbal Abdul Rahman, M. Abd. Rakhmat, Moh Rikendry Rikendry Rohmat Indra Borman Rosalin, Rizqi Praimadi Rossi, Farli Rukhaida, Ida Saadah, Endah Sadiyah, Sadiyah Saefullah, Selvia Safitri, Vera Apri Dina Saiful Bahri Sajidin Saktika Rohmah Fajarwati Sari, Bermara Giri Menur Sari, Luky Vianika Saripudin, Ayip Shofiyatul Huda, Wafa Silvia Megawati Silviani, Alien Siti Aminah Soleha, Salsabila Sri Mulyani Sugandi, Nendi sukri Sukri, sukri Sumarlin, Denden Suparman Suparman Suryana Sumantri Taupik, Asep Hamjah Tiara, Eneng Tony Reza Apriyanto TOSUERDI TOSUERDI, TOSUERDI Ujang Tohiodin Utama, Satriyan Utami, Mulatsih Sri Vera Apri Dina Safitri Virbiansyah, Husznul Wardani, Dani Warsiti, Sintia Warta, Waska Wibowo, Agung Hardianto Wulandari, Kartika Septia Yeni Agus Nurhuda YULI PUJIANTI Yuswara, Iyus Zayyadi, Zayyadi