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Agus Mulyanto
Institut Teknologi Dan Bisnis Diniyyah Lampung
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Journal : Jurnal Informatika: Jurnal Pengembangan IT

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Evaluasi User Experience Google Lens pada Pengguna Baru Menggunakan Metode Cognitive Walkthrough Sari, Luky Vianika; Rosalin, Rizqi Praimadi; Mulyanto, Agus; Zamzami, Ahmad; Juliyanto, Tatang
Jurnal Informatika: Jurnal Pengembangan IT Vol 10, No 3 (2025)
Publisher : Politeknik Harapan Bersama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30591/jpit.v10i3.8651

Abstract

New users often experience difficulties using Google Lens due to a lack of familiarity with Augmented Reality (AR) technology. This study aims to evaluate the usability of Google Lens using the Cognitive Walkthrough method, focusing on three main task scenarios: text translation, object identification, and barcode scanning. A total of 60 respondents participated in the study, with data collected through a Likert-based questionnaire (1–5) and direct observation of user interactions. The quantitative analysis results showed that Google Lens obtained an average score of 3.5 for satisfaction, 3.8 for efficiency, and 3.2 for ease of navigation. Evaluation per scenario showed the highest success rate for barcode scanning (92%), followed by text translation (85%), while object identification had the lowest success rate (78%). Qualitative findings revealed that less intuitive navigation, unclear function icons, a lack of initial guidance, and limited object identification accuracy were the main obstacles for new users. Based on these results, this study recommends several improvements, including optimizing the interface design, adding descriptive labels to icons, providing personalization features, and developing interactive tutorials for new users. With these recommendations, it is hoped that Google Lens can become an application that is easier to learn, more efficient, and provides a more satisfying experience, while also enriching the literature related to usability evaluation of Augmented Reality-based applications. 
Co-Authors A Sumarudin Abdul Fatah Afifi, Ruhana Ahmad Khori Ahmad Zamzami Aina, Isnaeni Ina Nur Akastangga, Muhammad Dedad Fajarsodiq Alawiah, Irma Angga Febrian Apriyadi Apriyadi Apriyanto, Tony Reza Arie Gifary Arif Fauzi, Muhammad Arif Fauzi, Muhammad Arif Fauzi Asep Nurjamin Asep Setiawan Bobby Bachry Deden Deni Mahendra Dewi, Risma Oktaviani Dimas Herjuno Dwi Handoko Dwi Puspita Sari, Dwi Puspita Elis Lisyawati Endang Komara Enjang Warman Erawati, Erna Rostika Erlina Susanti Fadlan, Nur Fajriah, Yustika Nur Fatkullah, Faiz Karim Fazilet, Nurzini Firmansyah Firmansyah Ghoer, Hilman Farouq Habibullah, Ricky Hanafiah Hasanah, Rohmat Hasanudin Hasanudin Hasim, Ismail Heni Pujiastuti Herlini Oktaria Hermadi, Deddy Heryati, Tuti Hidayat Hidayat Hidayat Ibrahim, Dading Zainal Ichwan, Rusendra IdaTejawiani Iim Wasliman Iis Ariska Nurhasanah Ikhsan, MT. Hartono Imam Asrofi Imam Khoirurosid Juliyanto, Tatang Karimah, Iim Kartika Septia Wulandari Khairunnisa Khairunnisa Khomaeni, Asep Kusmayanti, Yuliana Kustia Reni Leni Nurani Lia Febria Lina Lia Yulisma, Lia Maman Suherman Miftahul Malik Muhamad Brilliant Muhammad Reza Romahdoni Mulyanah, Uyun Muttaqien, Kingking Nana Herdiana Abdurrahman, Nana Herdiana Nana Supriatna Nani Sintiawati Nizamiyati Nizamiyati Novia Utami Putri Nur Halimah Nurhuda, Yeni Agus Nurjaman, Ai Syifa Nurjamin, Lucky R. Nurlaeni, Nurlaeni Nurmaulidah, Deasy Nuruzzaman, Muhammad Taufiq P. Yogaswara, Sunsun Prasetyawan, Purwono Rachmat Setiawan Rahman, Iqbal Abdul Rikendry Rikendry Rohmat Indra Borman Rosa, Ade Tutty R. Rosalin, Rizqi Praimadi Rossi, Farli Rukhaida, Ida Saadah, Endah Sadiyah, Sadiyah Sajidin Saktika Rohmah Fajarwati Sari, Bermara Giri Menur Sari, Luky Vianika Silviani, Alien Soleha, Salsabila sukri Sukri, sukri Sumarlin, Denden Suparman Suparman Taupik, Asep Hamjah Tiara, Eneng Tony Reza Apriyanto Ujang Tohiodin Utama, Satriyan Utami, Mulatsih Sri Vera Apri Dina Safitri Virbiansyah, Husznul Wardani, Dani Warsiti, Sintia Warta, Waska Wibowo, Agung Hardianto Yeni Agus Nurhuda Yuswara, Iyus Zayyadi, Zayyadi