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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK MBR (Management and Business Review) Jurnal Ilmu Manajemen (JIMMU) Warta Penelitian Perhubungan Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Aviasi : Jurnal Ilmiah Kedirgantaraan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Social Service and Research Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia Warta Penelitian Perhubungan Journal of Management
Aswanti Setyawati
Institut Transportasi Dan Logistik Trisakti
Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Journal of Management

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The Influence Of Commitment, Service Quality and Bus Feasibility On Passenger Satisfaction In Corridor I Transjakarta Block M-City Huda, Syahrul; Handayani, Susanty; Setyawati, Aswanti; Arifiani, Librita; Abidin, Zaenal
Journal of Management Vol. 3 No. 1 (2024): January - June
Publisher : Yayasan Pendidikan Belajar Berdikari

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Abstract

The research aims to measure the level of satisfaction among Transjakarta bus riders. The inadequate quality of Transjakarta bus services, particularly in terms of safety, comfort, convenience, easiness, and efficiency, has been the key reason why people choose private automobiles. Decreased dedication among Transjakarta bus crew contributes to bad customer experiences, while uncertainty in schedule adherence and journey duration, combined with Jakarta traffic congestion concerns, exacerbate the effectiveness of public transportation services. By solving these difficulties, it is believed that the Transjakarta bus service in Corridor I will improve passenger happiness, promote more efficient mobility, and reduce reliance on private vehicles, thereby helping to alleviate general traffic congestion. In this thesis, the author takes a qualitative approach and uses the Analytical Hierarchy Process (AHP) as an analytical tool. The goal of this study is to look at the outcomes of the four factors used to evaluate passenger satisfaction: commitment, service quality, and bus feasibility. As of now, no assessment results indicate that one criterion is superior to another. The consistency level of the four criteria, as well as their sub-criteria, was then assessed based on respondents' ratings. Finally, analyzing passenger satisfaction on Transjakarta buses using the established criteria and sub-criteria. The findings of the four criteria demonstrate a trend for 29% commitment, 28% service quality, and 19% bus feasibility, with stable consistency. The research findings and calculations show an Excellent rating based on the assessment criteria in the four major aspects of commitment, service quality, and bus feasibility.
Co-Authors Aang Gunawan Adeputra, Damas Kusuma Affiat, Muhammad Riza Agus Triono Agusinta, Lira Ahmad, Irdham Aisyah Rahmawati Akbar, Bayurezha Akhmad Eko Handoko Akira, Honny Fiva Andini, Dinda Ayu Anggara, Dian Christopher Anggia Rettrisunz Pim Panjaitan Apriatha Nur Fadhillah Arief, Muchlis Imanullah Arifiani, Librita Asep Ali Thabah Azam, Fadil Beny Jackson Maliota Budi Karyono, Aris Cecep Pahrudin Cecep Pahrudin Cecep Pahrudin, Cecep Darmawan Apriyadi, Darmawan Darwisman, Samuel David A. Lasse Denny Najoan Diah Ayu Wulandari Diah Ayu Wulandari, Diah Ayu Dian Artanti Arubusman, Dian Artanti Dudi Firmansyah Esterlinus Edwin Lermatan Esterlinus Edwin Lermatan Euis Saribanon, Euis Fransiskus Kresna Aristiyanto Guntur Angkoso Hadijah Hadijah Handayani, Susanty hanifah hanifah Hanifah Hanifah Hartono Hartono Hendy Tannady Honny Fiva Akira Huda, Muhammad Nur Huda, Syahrul Husni Hasan Husni Hasan I Made Indriani Darmiasih I Nyoman Adi Putra Imam Sonny, Imam Indrawan, Rully Irwan Chairuddin Jafar Shaddiq Assegaf Jajang Supriyatna Jermanto Setia Kurniawan Jerry Indrayanto Baka Kasno Kasno Lira Agusinta Lira Agusinta Lis Lesmini M. Thamrin Masjraul Hidayat Mohammad Alfian Muhamad Fajar Nugraha Muhammad Fauzi Muhammad Nur Huda Muhammad Thamrin Muldiansyah, M. Iqbal Mustika Sari Najoan, Denny Nita Rosmala Dewi Nofrisel Nofrisel Nofrisel, Nofrisel Nugraha, Muhamad Fajar Nugroho, Raihan Nasywa Nuruly, Shaqina Nurun Ala Salehati Octaviani, Reni Dian Olfebri Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prasetiawan, Saptana Tri Pribadi, Sulistya Primadi Candra Susanto Ramadhan, Firhand Aulia Reni Octaviani, Reni Rini Setiawati Rini Setiawati Rohana Sitanggang Rohyana, Mochamad Furqon Sakti, Reza Fauzi Jaya Sandriana Marina Saputra, Datep Purwa Saputro, Soemino Eko Saragih, Tiarmin Sarinah Sarinah Sarinah Sihombing Sarinah Sihombing Siahaan, Jusuf Roni Sidjabat, Sonya Simanjuntak, Yosef Ricky Simon Gultom Siregar, Chorry Imelda Sitanggang, Rohana Siti Maemunah Siti Nurhayati Soekirman, Atong Subagio, Mochammad Subandi Subandi Sugiawiharja, Egi Sugiyanto Sugiyanto Sulistyaningsih, Erny Suripno Suripno Suryobuwono, Abdullah Ade Susanty Handayani Syafaat, Buce Akhmad Syahridhan, Sayed Titi Apriyanto Tri Prasetiawan, Saptana Venny Arianti Widodo, Rintis Eko Yana - Tatiana Yana Tatiana, Yana Yosi Pahala Yosi Pahala Yosi Pahala Yosi Pahala, Yosi Yuliantini Yuliantini Zaenal Abidin Zainal, Munawaroh