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All Journal IQTISHODUNA EL-MUHASABA Management Analysis Journal Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Jurnal SOLMA JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Jurnal Inovasi Bisnis (Inovbiz) Management and Economics Journal (MEC-J) Ganaya: Jurnal Ilmu Sosial dan Humaniora EBSJ Politik Indonesia: Indonesian Political Science Review Sebatik Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL MANAJEMEN BISNIS Reflektika International Journal of Economics, Business and Accounting Research (IJEBAR) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Al-Mubin: Islamic Scientific Journal EMBISS: Jurnal Ekonomi, Manajemen, Bisnis, Sosial INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Jihbiz: Jurnal Ekonomi, Keuangan dan Perbankan Syariah Journal of Economy, Accounting and Management Science (JEAMS) Journal of Educational Sciences Jurnal Manajemen dan Pemasaran Jasa Profit: Jurnal Manajemen, Bisnis dan Akuntansi International Journal of Economics and Management Research E-JRM Pena Dimas: Jurnal Pengabdian Masyarakat Jurnal Ilmiah Ekonomi dan Manajemen Relasi : Jurnal Ekonomi Jurnal Ilmiah Manajemen Ekonomi Dan Akuntansi (JIMEA) JURNAL RUMPUN MANAJEMEN DAN EKONOMI MERDEKA: Jurnal Ilmiah Multidisiplin JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Green Inflation: International Journal of Management And Strategic Business Leadership Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Jurnal Manajemen Riset Bisnis Indonesia International Journal of Economics and Management Research Al-Iqtisodiyah : Jurnal Ilmu Ekonomi dan Ekonomi Islam Reflektika
Jeni Susyanti
Universitas Islam Malang
Religion Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Menerapkan Business Process Management untuk Meningkatkan Kolaborasi Tim dan Inovasi Wulan Saraswati; Jeni Susyanti
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4417

Abstract

Business Process Management (BPM) has evolved from an efficiency improvement tool to an organizational strategy that supports digital transformation. As organizational needs for adaptability and creativity increase, the ability to collaborate across teams and innovate becomes a key success factor. This research aims to analyze the application of BPM as a means of improving team collaboration and innovation based on the latest trends (2024-2025). This study uses a qualitative approach through literature review and recent case studies in the technology and manufacturing sectors. The results show that BPM supported by digital technologies such as low-code platforms and AI can strengthen team synergy, accelerate decision-making, and produce competitive new products or processes.
Analisis Risiko dalam Implementasi Business Process Management Jeni Susyanti; Haifatul Hasanah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4418

Abstract

Business Process Management is a systematic approach to improving the efficiency and effectiveness of business processes. However, implementation is not free from various risks that can hinder the achievement of organizational goals. This article aims to analyze various risks that arise during the BPM implementation process, including technical, organizational and human risks. This research uses a qualitative approach with literature studies and in-depth interviews with several companies that have implemented . The results of the analysis show that the most dominant risks come from a lack of top management involvement, employee resistance, and information technology system incompatibility. The implications of this study provide important insights into planning and mitigating risks in future BPM projects.
Pengaruh Business Process Management terhadap Kepuasan Pelanggan di era digital Jeni Susyanti; Lailia Afifah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4421

Abstract

Rapid changes in the digital era require companies to continue to improve operational efficiency and effectiveness in order to maintain customer satisfaction. Business Process Management (BPM) exists as a systematic approach to analyzing, designing, implementing and monitoring business processes to produce optimal value for customers. This research aims to analyze the influence of BPM on customer satisfaction in the context of business digitalization. A quantitative method with a survey approach was used to collect data from 100 respondents consisting of operational managers and customers of digital companies. The research results show that BPM implementation significantly increases customer satisfaction through increasing service speed, quality consistency, and ease of digital access. These findings underscore the importance of BPM as a managerial strategy in the digital era to maintain customer loyalty.
Peran Model Bisnis Dalam Internasionalisasi Perusahaan: Sebuah Eksplorasi Perusahaan Listrik Eropa Dalam Konteks Transisi Energi Jeni Susyanti; Denilson Pereira Lay
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4433

Abstract

This article ties in directly related to the growing attention toward the concept of business models in the context of international business (IB), using the energy transition as an empirical backdrop to examine its significance in the internationalization process of firms. The global transformation in the energy sector presents challenges for nearly all industries, though certain sectors face particularly substantial obstacles from an IB perspective. This study investigates a group of European companies that initially operated under stringent regulations and partial state ownership, until government-led market liberalization created opportunities for increased competition and broader international expansion. These companies were compelled to adapt their business models in response to the shifting landscape, while new entrants began penetrating the market by leveraging technologies and innovative business models in the energy sector.
Analisis Risiko dalam Menerapkan Business Process Management di UMKM di Era Digital Kota Malang Jeni Susyanti; Shofi Mustajibullah
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4435

Abstract

Transformasi digital telah mendorong pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) di Kota Malang untuk mengadopsi pendekatan manajemen yang lebih adaptif dan terstruktur. Salah satu pendekatan tersebut adalah Business Process Management (BPM) yang bertujuan meningkatkan efisiensi dan daya saing bisnis. Namun, penerapan BPM tidak lepas dari berbagai risiko, terutama pada sektor UMKM yang memiliki keterbatasan sumber daya. Artikel ini bertujuan untuk menganalisis berbagai risiko yang dihadapi oleh UMKM di Kota Malang dalam menerapkan BPM di era digital. Melalui pendekatan kualitatif dengan wawancara dan observasi pada beberapa pelaku UMKM, ditemukan bahwa risiko terbesar meliputi keterbatasan teknologi, resistensi terhadap perubahan, dan kurangnya pemahaman terhadap konsep BPM. Penelitian ini memberikan rekomendasi strategis untuk memitigasi risiko dan mengoptimalkan implementasi BPM dalam konteks lokal.
Integrasi Business Process Management dalam Mewujudkan Bisnis Berkelanjutan Fathul Bachri; Jeni Susyanti
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4440

Abstract

Sustainable business is a critical necessity in responding to global environmental, social, and economic challenges. Business Process Management (BPM) offers a systematic approach to designing, analyzing, and optimizing business processes in line with sustainability principles. This article aims to examine the role of BPM in promoting business sustainability through a review of recent literature. This research uses a literature review method by analyzing 25 reputable journal articles published in the last five years. The results indicate that integrating BPM with sustainability goals improves resource efficiency, reduces carbon emissions, and strengthens corporate governance. This study also reveals that BPM contributes to data-driven decision-making to support long-term sustainability strategies.
Model Bisnis sebagai Mekanisme Penciptaan Nilai: Pendekatan Konseptual dan Implikasinya bagi Strategi Perusahaan Noer Aida Fitriani; Jeni Susyanti
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 2 No. 3 (2025): Mei
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v2i3.839

Abstract

Penelitian ini bertujuan untuk mengkaji peran model bisnis sebagai mekanisme penciptaan nilai dan implikasinya terhadap strategi perusahaan. Menggunakan pendekatan konseptual, studi ini menganalisis literatur relevan terkait elemen-elemen kunci model bisnis, inovasi, serta hubungan antara model bisnis dan keunggulan strategis. Hasil kajian menunjukkan bahwa model bisnis tidak hanya menggambarkan cara perusahaan menghasilkan pendapatan, tetapi juga berfungsi sebagai alat strategis dalam merancang, menyampaikan, dan menangkap nilai. Inovasi dalam model bisnis memungkinkan perusahaan beradaptasi terhadap dinamika pasar dan memperkuat daya saing. Integrasi model bisnis ke dalam proses perencanaan strategis menjadi penting untuk mencapai keberlanjutan dan keunggulan kompetitif jangka panjang. Penelitian ini memberikan kontribusi konseptual bagi pengembangan strategi bisnis berbasis nilai di era persaingan dinamis.
Membangun Keunggulan Bersaing Perusahaan Melalui Penciptaan Nilai Fita Andriyani; Jeni Susyanti
JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Vol. 2 No. 3 (2025): Mei
Publisher : CV. KAMPUSA AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jemba.v2i3.861

Abstract

This study aims to analyze how value creation through business model innovation can build a company's competitive advantage in facing rapid and complex market dynamics. Employing a conceptual approach, the study examines recent literature on value creation strategies, business model innovation, and dynamic organizational capabilities. The analysis reveals that companies capable of reconstructing their value propositions, integrating digital technologies, and developing adaptive capabilities are more likely to create sustainable value and maintain a competitive edge. However, challenges such as imitation risks and organizational culture shifts must be addressed through holistic and sustainable innovation strategies.
Pengaruh Resiko Bisnis, Profitabilitas Dan Pertumbuhan Aset Terhadap Struktur Modal Rafi, Syahfri Amirul; Susyanti, Jeni; Priyono, Achmad Agus
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract This study aims to examine the effect of Business Risk, Profitability, and Asset Growth variables on Capital Structure in basic and chemical companies listed on the Indonesia Stock Exchange (IDX) during 2018–2021. The population consists of 73 basic and chemical companies that were and are still listed on the IDX in the 2018–2021 period. The sampling technique used is purposive sampling, resulting in a sample of 32 basic and chemical companies listed on the IDX for the 2018–2021 period. The data were analyzed using multiple linear regression, processed with SPSS 25 software. The data analysis methods include normality test, classical assumption test, multiple linear regression analysis, hypothesis testing, and coefficient of determination (R²). The results show that the business risk ratio has a negative and insignificant effect on capital structure. The profitability ratio has a positive and significant effect on capital structure. Meanwhile, asset growth has a negative and insignificant effect on capital structure. Keywords: Business Risk Ratio, Profitability Ratio, Asset Growth Ratio
DEVELOPMENT STRATEGY OF FURNITURE MSMES IN PASURUAN CITY WITH SOAR APPROACH TO IMPROVE COMPETITIVENESS AND SUSTAINABILITY Maharani Ulya Fadhilah; Jeni Susyanti; Supriyanto
International Journal of Cultural and Social Science Vol. 6 No. 2 (2025): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v6i2.1091

Abstract

This research aims to formulate a development strategy for furniture MSMEs in Pasuruan City using the SOAR (Strengths, Opportunities, Aspirations, Results) approach. The main problems faced are the low utilization of digital marketing and the lack of understanding of business actors on the principles of sustainability. The method used is descriptive qualitative with case studies, through observation, interviews, and documentation of MSME actors and stakeholders. The results showed that the strengths of furniture MSMEs lie in product uniqueness, local artisan skills, and availability of raw materials. Strategic opportunities include the trend of digitalization and the increasing demand for environmentally friendly local products. Business aspirations include increasing production capacity, business regeneration, and market expansion. The proposed strategies include digital marketing training, management assistance, and collaboration with educational institutions. The concrete results expected from the implementation of this strategy are an increase in sales volume by 20-30% in the medium term, increased product competitiveness through quality certification and innovative designs, and the formation of a collaborative ecosystem between furniture businesses in Pasuruan City. This research concludes that the SOAR approach is able to provide constructive and realistic strategic direction in the development of furniture MSMEs in a sustainable manner by integrating internal potential and external opportunities synergistically.
Co-Authors AA Sudharmawan, AA Abdillah, Achmad Fikri Abil Abdullah Syakur Novianto ABS, M Khoirul Achmad Agus Priyono Achmad Ghazi Bagaskara Ade Kafa Bih Ade Sistiayu N Adis Fransiska Romadhon Afi Rachmat S Afi Rachmat Slamet Afi Rahmat Slamet Afriadin Afriadin Agnia Fadillah Agung Minto Wahyu Agus Salim Agus Salim Ahmad Abiyu Tsani Ahmad Dahlan Ahmad Dahlan Ahmad Junaidi Ahmad Mua’dz Hazmy Sastria Ahmad Muhayan Arif Ahmad Rifky Firdiyan Ahmad Zainullah Al Awwaliyah, Nur Maisunatul Aflachiyah Alda Yunita Aldrian Saputra Alfian Budi Primanto Alfiananda Dwi Yulianto Alfin Aulia Rachman Aliwafa Aliwafa Amali, Yunila Andi Normaladewi Angelina Ayu Kharisa Putri Anil Hidayati Rohmah Anindita Liliani Putri Annisa Fitriani Antika, Meggy Tri Anwar, Budiar Anwar, Siti Aminah Arif Zulfahmy Arini Fitria Mustapita Asma Mufidah Atiqoh, Lia Nur Ayu Giri Anjani Banowati, Berliana Tri Bastomi, Mohamad Bunga Vergia Rakhmah Cahyani, Amelia Dwi Cheny Roghibatul Mahgfiroh Dahlia Wati Dede Yusuf Sutrisman Denia Alifiana Denilson Pereira Lay Devita Jeniliasari Dewi Sartika Dewita Rizma Amirezy Diana Putri Oktarini Dina Sustiana Dita Putri Yunitasari Dita Suci Romadhoni Dwi Fita Heriyawati Dwi Septyaningrum Dwiyani Sudaryanti Ega Aditya Eka Sulastri Elly Ernawati Erika Diah Safitri Eris Dianawati Eris Dianawati Erlin Afrianti Etawati, Mitha Dwi Daka Etty Saraswati Evaliana, Silvia Evi Rahmawati Lazuardini Fahma Diena Achmada Fahrurrozi Rahman Faidana Riki Dwi Setiawan Fajri Nasrullah Fandy Armanto Fanisa Kris Dayanti Farida, Eka Fathul Bachri Fatma Agusti Rahayu Febryansyah, Dany Feni Erma Wijayanti Finadila Arifin Fipin Lastrian Dewi Firmansyah, Dani Fita Andriyani Fitria Dewi Fitria Putri Susanti Fitriyatus Sa’adah Friyan Dwi Kristanto Galih Dewa Nabilla Hafidh Gilang Romadhon Gunawan, Fany Habib Nur Ahmad Hadi Sunaryo Hafiana Farah Diana Putri Haifatul Hasanah Hani’ah Fifrika Cinci Hesri Hesri Hofifatul Musyarrofah Husnalia, Siti Huzaimatul Jannah Iffah Qonaatillah Iis Dalukitowati Ika Nurjanah Imdan Soalihin Inayati Widya Sari Indayatul Maulidiyah Inggit Kentjonowaty Insan Kamil Irhamna Arma atush Isa Ansori Ivan Adi Priyono Izza Saifullah Fatta Izza, Nikmatul Karimatun Nisa, Farida Karmilaturrahman Karmilaturrahman Ketut Tirtayasa Khalikussabir, Khalikussabir Khaq, Muhammad Aunul Khatami Khatami Khodir Djaelani, Abdul KHOIRUL ANAM Krisnawardani, Cynthia Kristin Widiasanti Kurnia Rahmawati Kusnadi Laely Anjar Wati Lailia Afifah Lutfi Anggreni M Agus Salim M. Agus Salim M. Hufron Mafatihul Ayunina Maharani Ulya Fadhilah Maqnin, Lailil Mariatul Lutfia Mar’atus Solikhah Masyhuri Masyhuri Masyhuri Masyhuri Maulidatun Nikmah Mayangsari, Jihanning Yudha Meitria Syahadatina Noor Merinda Yuanita Yustikasari Mifta Hayatun MIFTAKHUL JANNAH Milhan Nur Kholiq Milhan Nur Kholiq Mimbha Nur Indhasari Mitha Dwi Daka Etawati Moch Ardiansyah Pramudya Mochammad Taufik Moh Imam Bushiri Moh. Fathur Rozi Moh. Fathur Rozi Mohammad Ainul Yaqin Mohammad Farhad Hatify Mohammad Iqbal Kusuma Adrian Mohammad Rohman Tiovandi Mubarok, Muhammad Muhamad Bahrul Subakir Muhamad Rochman Muhamad, Razzan Zaki Muhammad Afif Muhammad Agus Salim MUHAMMAD AGUS SALIM Muhammad Ali Murtadho Muhammad Fauzan Muhammad Habibi Rohman Zulkarnaen Muhammad Hidayatulloh Muhammad Ikhsan Arief Nugraha Muhammad Kamil MUHAMMAD ROHMAN TIOVANDI Mulyani, Dwi Indah Nadia Nor Rohma Nadriani Bahrudin Nafisah, Dewi Durrotun Navilah Laila Wardani Navilah Laila Wardani Nila Kusumawati Nindya Cahyaningrum Noer Aida Fitriani Noor Shodiq Askandar Nor Zafira Binti Ramzil Huda Nova Kartika Sari Novi Sugiartik Nur Halimatus Sa’diyah Nur Hanik Khukmiyah Nur Hikmaturohma Nur Kholis Masruhin Nurdi Widjaya Nurhaidah, Nurhaidah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurina Rifdah Nurul Farahdila Putri Nurul Hilaliyah Nurul Qomariah Nurul Yuliati Nur’aini Ika Ramadhani Nuswantara, Setiaji Priyagung Nuzul Fauziah Nyiwa Zumrotul Khasanah Pardiman Pardiman Pardiman Pratiwi, Rita Anggis Prayoga, Dhimas Enggal Prinanta, Ledys Juncia Priyambudi, Arif Puji Astutik Putri Hana Ardiyanto Putri Hayyatus Sholihah Putri, Stevany Amelia Raden Mohamad Herdian Bhakti Rafi, Syahfri Amirul Rahmat Rahmat Ramadhan, Fathur Ratna Tri Hardaningtyas Ratna Tri Hardaningtyas, Ratna Tri Renaldo Wildan firmansyah Restu Millaningtyas Restu Millaningtyas Retno Kusuma Ningsih Revita Dwi Putri Rifqina Qanita Rika Wulandari Rina Lailatul Qodriyah Risky Wahyuaning Putri Rizky Amelia Husniyah Rizqi Amalia Mardhatillah Rohmah El Yunussyah Rohmah, Nabila Alfiyatu Ronaldus Ledo Saadatul Husna Safira Aldina Sanches, Olandina de Jesus Sanjaya, Anggun Saraswati, Ety Sari, Nova Kartika Sari, Ridah Anjar Setyo Wahyudi Shabrina Ayu Hananta Shofi Mustajibullah Siti Aminah Siti Aminah Anwar Siti Asiyah Siti Asiyah Siti Khoirul Wijayati Siti Maghfirotul Ummah Slamet Muchsin Solehah Arina Sobrina Solikhah, Afiatus Solly Aryza Sulton Sholehuddin, Sulton Supriyanto Supriyanto Supriyanto Supriyanto Supriyanto Suratman, Wahyu Sugeng Syahrial Shaddiq Titi Puspitasari Tri Dewi Nur Hidayah Tri Widiantoro Aji Ucha Nurul Qomaria Ulfatul Munawaroh Ulya, Arifah Izzatul Ummu Kalsum Ismanura vina Indah Iswara Wahyu Sugeng Suratman Wardatul Jannah Wilda Rahmadhani Santosa Wiwin Deri Fitriani Wulan Saraswati Yasmin, Raisya A Yayuk Retnowati Yuli Handayani Yulianti, Nur Afni Yuliati, Rosa Yusak, Zeindidia Yuspriyono Yuspriyono Yuzky Maulana Irbad Zuhkhriyan Zakaria Zuhri, Haszaghi Ramadhan