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Journal : The Health Researchers Journal

THE EFFECT OF HEALTH SERVICE QUALITY ON THE LEVEL OF SATISFACTION OF INPATIENTS AT BHAYANGKARA TK.II HOSPITAL BALIKPAPAN Rivaldi, Achmad; Imam Suprapto, Sentot; Wardani, Ratna
The Health Researcher's Journal Vol. 2 No. 01 (2025): The Health Researchers Journal
Publisher : The SDGS Forum Communication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.00000/w21r6r16

Abstract

Quality healthcare services are a key factor in determining patient satisfaction levels, especially for hospitals competing to provide the best services. This study aims to analyze the impact of healthcare service quality on inpatient satisfaction at Bhayangkara Level II Hospital Balikpapan. The study employs a quantitative method with a descriptive approach. The research sample consists of 115 inpatients selected using a purposive sampling technique. The results indicate that physical evidence and reliability do not have a significant impact on patient satisfaction, with significance values greater than 0.05. Meanwhile, responsiveness, assurance, and empathy have a positive and significant effect on patient satisfaction, with significance values less than 0.05. This finding confirms that patient satisfaction is more influenced by healthcare workers' responsiveness, service assurance, and empathetic interactions with patients rather than physical facilities or procedural reliability. Therefore, improving healthcare service quality at Bhayangkara Level II Hospital Balikpapan should focus on enhancing communication, healthcare workers' skills, and providing a sense of security to patients to increase their satisfaction
THE EFFECT OF LEADERSHIP, ORGANIZATIONAL COMMITMENT, AND COMPENSATION ON EMPLOYEE PERFORMANCE AT NGANJUK REGIONAL HOSPITAL Moh Khoirul Anam; Ratna Wardani; Joko Prasetyo
The Health Researcher's Journal Vol. 2 No. 02 (2025): The Health Researchers Journal
Publisher : The SDGS Forum Communication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.00000/nm098g15

Abstract

Employee performance is a key factor in achieving organizational goals, especially in the public service sector such as hospitals. This study aims to analyze the influence of leadership, organizational commitment, and compensation on employee performance at Nganjuk Regional Hospital. Effective leadership, high organizational commitment, and a fair compensation system are expected to increase employee motivation and job satisfaction, which will ultimately have a positive impact on their performance. This study uses a quantitative method with a cross-sectional approach. The research sample consisted of 262 employees who were selected using the accidental sampling technique. The data was collected by distributing online questionnaires to employees through the whatsapp messaging application with a Google Form link, then analyzed using multiple linear regression. This research discusses the influence of leadership, organizational commitment, and compensation, both simultaneously and partially, on employee performance. The results of the study show that leadership, organizational commitment, and compensation have a positive and significant effect on employee performance. The significance value obtained is 0.000 < (α=0.05) indicating that H0 is rejected and H1 is accepted. Leadership has the greatest influence, followed by organizational commitment and compensation. These findings support previous theories and research that employee performance is influenced by effective leadership, high organizational commitment, and a fair compensation system. So, the implementation of effective leadership, increasing employee affective organizational commitment, and implementing a fair and transparent performance-based compensation system are considerations for the management of Nganjuk Regional Hospital to improve employee performance and the quality of hospital services.
Co-Authors Abda Abda Abiddin, Andi Hayyun Agow, Liana Lidia Agus Jatmiko Agus Qomaruddin Munir Agus Wahyudi Agusta Dian Ellina Agustin Agustin Widyowati Ahmad Ashari Ahmad Ashari Ahmed, Amellia Aimandinata Al-Khawarizmi, Andi Hakim Ali, Abda Almas, Sri Warsuni Amarin Yudhana Ana, Novita Anasulfalah, Hakim Andini, Ayu Febri Andy Ferry Rahman Anggi Tiur Maduma Aprin Rusmawati Ardi Bastian Ardian, Zuzan Titi Ardiana, Olivia Junita Ardiansyah, Dhista Dwi Nur Ardiyanti, Effie Ardiyanto, Widya Ardy, Satya Adhiyaksa Ari Setyawan, Ryan Arsy Wahyu Prananto, Bintang Asep Hidayat Ashari, Ahmad Atik Setiawan Wahyuningsih Atmojo, Joko Tri Atok Irawan Bayu Prabowo, Bayu Belinda, Melur Bonifacius Vicky Indriyono, Bonifacius Vicky Byba Melda Suhita Ceria Antika Damayanti, Elina Darmayanti, Aquartuti Tri Daryanto Daryanto Dewi, Prima Dian Meilani Saputra Dista Silvie Ayu Marinda Elok Kusuma Wardhani, Febe Elsy Putri Parwati Emy Setyaningsih Endra Widiyanto Erik Prastyanto Ester Lita Maratade F Soesianto F. Soesianto Fachruddin Fajriah, Asruria Sani Fathorrahman Fathorrahman, Fathorrahman Fathurrohim, Moh. Feryansyah, Ade Gabriel Renata Handoyo Gautama, Iman Hajar, St Handaru Jati Handayani, Rina Tri Hardyanto, Fendy Hariyono Hariyono Hariyono Haryono Haryono Hasibuan, Ustifina Hasanah Hengky Irawan Herman Dwi Surjono Hidayat, Ichwan Hilda Dea Revani Idah Ayu Wulandari Idana, Rindang Farihah Imam Suprapto, Sentot Indasah Indasah Inggrid Puspitasari Adikarjo Intan Fazrin Irma Nuur Rochmah Iswahyuni, Sri Joko Prasetyio Joko Prasetyo Joko Prasetyo Joko Tri Atmojo Joko Tri Wibowo, Joko Tri Kartika, Noviyanti Katmini Kharisma Ardy Pradana Khotib, Ahmad Kisfandari, Asri Putri Korwa, Dina Laura Kumalasari, Eri Puji Kusumaningdiah Sekar Jatiningrum Lailatul Karimah Laili Wulandari Lamere, Moses Lazarus Salyabo Leli Mauli Rohmah Lestari, Ririt Ika Lestari, Wiwit Azmi Librata, Pramitha Nayana Listina, Febria Lukito Edi Nugroho Lukman Ali Widyantara Mahali, Muhamad Izzudin Maruapey, Erna Rosiyawati Masduki Zakaria Maulina Nurikasari Mayta Sari Dwianggimawati Melda, Byba Miriam Baersady Mochammad Imron Awalludin Moh Khoirul Anam Molina, Yermia Imanuel Mubarok, Ahmad Syauqi Muhammad Dwi Satriyanto Muhammad Gizka Setiawan Muhammad Irfan Luthfi Muhammad Taufiqul Akbar Muhammad Trio Maulana Putra Muhammad, Ilham Nur Muji Murtiningsih Murtiningsih, Muji Nisa Dwi Septiyanti Novita Ana Anggraini Nur Alim Fatah Nuranti , Isti Ema Nurdina Nurdina Nurkhamid Nurkhamid, N. Nurkhamid, Nurkhamid Nursa’id, Mochamad Nurwijayanti Nurwijayanti Kusumaningrum Panca Radono Pandelima, Maksum Pradana, Krisnanda Aditya Prameswari, Diah Prananingtias, Rosita Prasetyo, Yuda Dwi Pratiwi, Ariesta Puspa Prima Dewi Kusumawati Priyanto, Priyanto Purwatiningsih, Rini Puspita, Mariana Putri, Anggi Pradana Putri, Aqmarlia Janita putri, Rizky Amalia Prima Putu Aji Nalendro Putut Aji Nalendro Rachmawaty, Ikke Winar Rafiq, Arif Ainur Rahardian, Ivan Aditya Rahardjo, Ishak Sulistianto Rahmanasari, Suska Evi Rahmania Ambarika Ramadhana Setiyawan Ramadhana Setiyawan Ramdani, Dewi Rejo, Rejo Reni Nurhidayah Retnaningsih, Widiani Rifka Sari Pratiwi Risca Damayanti Fansia Rivaldi, Achmad Rohani, Muhammad Rosarini, Anna Rosiyawati Maruapey, Erna Rossi Septina Rudiantoro, Danar Rumbewas, Trisye Yolanda Safitri, Endah Wulan Sandu Siyoto Saputri, Dita Oisina Gusti Sari, Yenny Puspita Sentot Imam Suprapto Setialana, Pradana Setiyawan, Eltrik Setiyawan, Ramadhana Setyo Budi Susanto Setyo Wahyudi Sholichudin Sila, Ice Marselina Siti Farida Soesianto, F. Soleman Yambormias Sri Suhandiah Srimulti Sudewa, I Gusti Ngurah Wisnu Sugeng Dwi Riyanto Sukma Rahayu, Putri Sulaiman Lumban Toruan, Torang Sultan Sultan Sumiati Sumiati Sumiati Sunaryanti, Sri Sayekti Heni Suprapto, Sentot Imam Susanti, Titin Sutarji Sutrisno, Sutrisno Suwarto Suwarto Suwono, Yohanes Adi Agus Tiala, Maria Bernadetha Charlotta Wonda Titin Susanti Titis Sulistyowati Tomi Jepisa Tri Asri, Rindang Larose Tri Astutik Tri Wahyuni, Nurlely Triana Nur Trianika, Tatiana Trisnawati, Dwi Ayu Ulfa Tarbiati Umi Rochayati Wahyudi, Setyo Wicaksono, Tito Widiyanto, Aris Widyastika, Kharisma Syahda Wijaya, Danang WINARSIH Winoto, Wisnu Wira Qalbi, Fitdiar Wisnawa, I Nyoman Dharma Wulan Safitri, Endah Wulandari, Laili Yayuk Utami Yenny Puspitasari Yessi Rahmawati Yuda Dwi Prasetyo Yuly Peristiowati Yuniar Indrihapsari Yunita, Emi Yuwono, Trisno Zaenal Mustofa Zaenal Mustofa Zahro, Siti Lailatus Zainal Arifin