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All Journal International Journal of Public Health Science (IJPHS) LAW REFORM JURNAL ILMU SOSIAL Ilmu Administrasi Publik Journal of Public Policy and Management Review VISIKES Dia: Jurnal Administrasi Publik Jurnal Keperawatan dan Kesehatan Masyarakat CENDEKIA UTAMA PSYMPATHIC The Indonesian Journal of Planning and Development Jurnal Kesehatan Gigi Jurnal Manajemen Kesehatan Indonesia Journal of Governance and Public Policy Policy & Governance Review Journal of Governance Jurnal Ilmiah Peuradeun Jurnal Administrasi Publik : Public Administration Journal Syntax Literate: Jurnal Ilmiah Indonesia Jurnal HAM Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan SANGKEP: Jurnal Kajian Sosial Keagamaan Journal of Education, Humaniora and Social Sciences (JEHSS) Unnes Journal of Public Health Proceeding of World Conference Jurnal Public Policy Journal of Public Administration and Local Governance Jurnal Litbang Sukowati : Media Penelitian dan Pengembangan Jurnal Ilmiah Tata Sejuta STIA Mataram JPSI (Journal of Public Sector Innovations) PERSPEKTIF Politea : Jurnal Politik Islam Jurnal Desentralisasi International Journal of Demos Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science and Religion (IJSSR) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Research and Social Sciences (IJERSC) Dialogue: Jurnal Ilmu Administrasi Publik BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Science Interdisciplinary Social Studies International Journal of Educational Review, Law And Social Sciences (IJERLAS) Indonesian Journal of International Law Jurnal Penelitian Pendidikan Indonesia

Hardi Warsono

Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro

Author-ID : 413111

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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ANALISIS KUALITAS PELAYANAN DI PUSKESMAS NGALIYAN KOTA SEMARANG Yuwono, Dhiarbima Adi; Warsono, Hardi
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service is a form of service provided by the Government to meet the needs of its people. The quality of public services is the primary feature of a service product provided by public service providers to the recipients of services. One form of a public organization that provides health services to the general public is Puskesmas (Community Health Center). Community Health Center as one of the PSA (Public Service Agency) is the spearhead in the development of public health. Ngaliyan Community Health Center is a functional organization which has the task in providing comprehensive and integrated service to the Ngaliyan community. The purposes of this study is to determine the quality of health services in Ngaliyan Semarang and also to know how to supporting and inhibiting aspects of service quality in Ngaliyan Community Health Center Semarang. There are several dimensions that are used to measure the quality of services provided by of Ngaliyan Community Health Center Semarang. These dimensions consist of tangible, empathy, reliability, responsiveness and assurance. The results of this research that the quality of services provided by of Health Center is not good enough. Because these are many aspects detan the services provided by Health Centers Semarang. Dimensions that are need to be improved to escalate the quality of services in the dimension is tangible, reliability and assurance. Because on these three dimensions, there are many efforts to improve the quality of service and it can be done with added numbers of employees, facilities and infrastructure and service time.

IMPLEMENTASI PROGRAM PEMBUATAN AKTA KEMATIAN DI KECAMATAN TUGU KOTA SEMARANG Laras, Dena; Warsono, Hardi
Journal of Public Policy and Management Review Volume 8, Nomer 1, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The implementation of death certificate program in Tugu sub-district, part of Semarang city is governmentâ€™s effort in managing population documents and administration. The governmentâ€™s role, especially coming from Department of Population and Civil Registration of Semarang city, is important in the implementation process. The department is in the position of where they are obliged to overcome challenges in population administration practice based on Act 24 Year 2003 about Amendment of Act 23 Year 2006 about Population Administration. This study is based on qualitative descriptive method, using staffs from Department of Population and Civil Registration of Semarang and Tugu sub-district residents that have been involved in the program as informants. This study aims to analyze the policy implementation process and its impeding factors. This study uses George Edward III, which stated that the impeding factors in a policy implementation process are communication, resources, and disposition or bureaucratic structure and behaviour issues. Based on the result found from this study, it is shown that the implementation of this program is still lacking on resources, such as human resources, financial resources, and facility resources. This program also still lacks on socialization efforts by the policy makers. Hence, it can be concluded that this programâ€™s implementation process has not been optimal and ill-implemented.

ANALISA KINERJA ORGANISASI PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA MAGELANG Septyani, Eko Putri; Warsono, Hardi; Hariani, Dyah
Journal of Public Policy and Management Review Volume 4, Nomor 2, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Local government is given the authority to manage their own territory and meet the needs of society as more real. Meet the needs of the community will require optimal performance. Residence documents into one of the essential needs of the community and must be met, in addition to meeting the needs of education, health, economic and other needs. This research will analyze the performance conducted by the Department of Population and Civil Registration Magelang and aspects that support or hinder the performance of the agency. The theory used in this research is the theory of public administration and five performance criteria, namely the quantity, quality, timeliness, cost-effectiveness and accountability with descriptive qualitative research design. Data collection techniques used through interviews, observation and documentation of the employee informants Department of Population and Civil Registration Magelang and people processing documents. The results of this research indicate that, the performance of the Department of Population and Civil Registration Magelang in order to realize the possession of the document is still not optimal, especially in terms of quantity, also found problems such as disclosure of information, and the limited human resources, budget and infrastructure that support the performance. Nevertheless, the performance of the Department of Population and Civil Registration Magelang has been supported by the conformity of the program with the vision of service, proactive attitude to plan a more intensive effort to increase public awareness of the orderly ownership documents, the timeliness of the commitment for issuance of KTP/KK and birth certificate, discipline in creating accountability through performance reporting to the transparency of reporting. Overcome these problems, there are some suggestions that can be done such as expanding the information, especially the requirements of the documents with brochures and additional specialized personnel who are experts in delivering information, improving the quality of human resources, the addition of the proposed budget and improve the rehabilitation of infrastructure to be more adequate.

ANALISIS PENGELOLAAN ALOKASI DANA DESA (ADD) DALAM PEMBERDAYAAN MASYARAKAT DESA MARGOMULYO KECAMATAN JUWANA KABUPATEN PATI Dari, Diah Wulan; Warsono, Hardi
Journal of Public Policy and Management Review Volume 7, Nomer 2, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Inequality of development between rural and urban areas encourage the central government to provide somes insentives to the villageâ€™s government, one of which is through the Alokasi Dana Desa (ADD). The income ADD must be managed well, which is it can be used for community empowerment in order to encourage the intensify of communityâ€™s welfare. The common problem that always happened in society is how to manage these fund in community empowerment.? The aim of this research is to know the process of how to manage this ADD and the influencing factors, and also how to improve the management of this funds in Margomulyoâ€™s village. This study is descriptive-qualitative research by using Spredleyâ€™s data analysis method and sourceâ€™s triangulation technique to do validity test. The result of this research shown that planning step of the ADD in community empowerment is in the awakening level of empowermentâ€™s process that can be seen from unmaximal effort to realize the community about their potency. The Organizing phase is still in understanding level, it can be seen from how the miscommunication still happened around the stakeholder. Actuating phase in this research shown that the empowerment is in using level, it can be seen from peopleâ€™s participation in monitoring process. The influencing factors that found in this research are leadership, human resources, managementâ€™s process, communityâ€™s participation and the culture.

Perencanaan Formasi Pegawai Di Kanwil Badan Pertanahan Nasional Provinsi Jawa Tengah Ridho, Faris; Warsono, Hardi; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

One of Bureaucracy Reforms coverage is to create quality human resources with highÂ integrity in working with upholding professionalism , thus the need for a planning formationsto meet the quality and quantity of staff required. This study aimed to describe the formationÂ of employee planning and supporting factors and obstacles encountered in planning theformation of an employee at the BPN of Central Java province.This study used a descriptive research with a qualitative approach . The focus of theÂ study include: ( 1 ) formation of the planning process at the district office employees BPNCentral Java province , ( 2 ) the factors supporting and inhibiting the formation employeeÂ planning process .The results of the study planning process formation employee still needs to beÂ improved in terms of analysis tools are available , the distribution of the workload ofÂ employees , budget efficiency , and analysis of employee turnover . Advice given is the BPNÂ of Central Java province should be more effective in forecasting the division of labor andÂ employees who will be out.

KUALITAS PELAYANAN PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS II KOTA CILACAP Iswari, Sutiyani Yoga; Warsono, Hardi; Rengga, Aloysius
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Understanding the procedures of making the given passport has existed and been good. But less understood by the general population of executives who take care of passport directly on its own, because the procedure is believed to be less obvious, less informative giving rise to confusion. In addition, the perception of the ability of employees in the process of making a passport applicant making a sluggish feel aggrieved. The purpose of this study was to determine the relationship between variables, the procedure is understanding the perceptions of service quality and personnel capacity is partial and simultaneous. Samples are taken using incidental sampling of 95 respondents. The Data obtained were analyzed using rank correlation coefficient method of kendall, kendall and konkordasi coefficient coefficient of determination. The results of this study indicate that there is a positive relationship between the variables, the procedure is understanding the perceptions of service quality and personnel capacity is partial and simultaneous, with the magnitude of the relationship between the variables of understanding the procedure and the perception of the ability of employees to quality service categories include 100% perfect relationship. The suggestion of this research is to improve the quality of service it is necessary the presence of the addition of facilities and infrastructure repair and provide services that are more oriented to the applicant.

ANALISIS INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN PERIJINAN DI BADAN PENANAMAN MODAL DAN PELAYANAN PERIZINAN TERPADU SATU PINTU (BPMPPTSP) KABUPATEN SEMARANG Nopiyanti, Nopiyanti; Warsono, Hardi; Rihandoyo, Rihandoyo
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Measurement of Public Satisfaction Index refers to KEMENPAN No. 25 of 2004 on Public Satisfaction Index (IKM). Objective Measurement of Public Satisfaction Index is to determine the development of the unit's performance in the service of the government agency that is implemented by the relevant agencies periodically and can be used as material for their own policies in order to further improve the quality of public services. While the purpose of research measurement IKM : how the level of customer satisfaction, aware of the elements that must be improved and how to improve community satisfaction. Community Satisfaction Measurement indicator by KEMENPAN No. 25 of 2004 was Procedures, Requirements Services, Clarity Service Officers, Disciplinary Officer Service, Responsibility Service Officers, Service Officers Ability, Speed Services, Justice Getting Care, Courtesy and hospitality Officer, Fairness Care Costs, Cost Assurance Services, Assurance Services Schedule , Safety, Environment and Security Services. Based on public satisfaction measurement indicators in the Investment and Services Agency One Stop (BPMPPTSP) in Semarang Regency, Authors recommend as follows: (1) Repair Facilities and Infrastructure support services, and (2) Increased element of comfort for users permissions to create the environment conducive to the user.

Quality Of District Integrated Administrative Services In District Office Sokaraja Banyumas Novanis, Ria; Warsono, Hardi
Journal of Public Policy and Management Review Volume 8, Nomer 3, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Getting of quality public services is the hope of every community. In order to create quality public services, the government passed a law that Permendagri Number 4 of 2010 concerning the Guidelines for District Integrated Administrative Services (PATEN). PATEN aims to improve the quality and bring services closer to the community. This study aims to determine how the quality of PATEN implementation in the Sokaraja District Office in Banyumas, and to know what factors support and hinder the implementation. There are five dimensions used to measure the quality of services provided, these dimensions include tangible, reliability, responsiveness, assurance and empathy. And as to know influencing factors are seen from human resources, strategic, system and customer factors. This study uses descriptive qualitative research methods . The data was collected by interviews with informants, observation, and documentation obtained from actual documents relating to the object of research. The results of this study indicate that the quality of PATENTs in the Sokaraja District Office in Banyumas has not been going well, and it is necessary to hold improvements in the implementation of its services on the dimensions of tangible, reliability and responsiveness. Whereas in the influencing factors, it is known that the strategy factors and customer factors are categorized as inhibiting factors. Improvement of services provided can be in the form of additional infrastructure, disciplinary staff, making Standar Operational Procedure and optimizing the capabilities of staff.

ANALISIS SISTEM PENANGANAN PENGADUAN PADA PELAYANAN PERIJINAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KOTA SEMARANG Bisri, Devitasari Nur Fadzilah; Warsono, Hardi
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public service becomes an important for the government in providing services to the citizen. One of them is giving administration services in DPMPTSP of Semarang City. Till now the administration service is considered difficult by citizen, those which are causing complaints from the public related services. The problem is lack of clarity in the follow-up of complaints that was submitted by the citizen. The purpose of this study is to examine the complaints handling system and the factors that impede the implementation of complaint handling in DPMPTSP Semarang City. The method used is descriptive qualitative. The results showed that on the input aspect of the inhibiting factor is the lack of human resources in handling complaints and frequent disruptions in the internet network. While aspects of the process on the dimensions of commitment showed that the follow-up to the violating community is considered less assertive. In the dimension of clarity, infrastructure facilities regarding the information handling process of the complaint is still unclear. In the output aspect, the complaint handling evaluation program has been carried out on a regular basis. Feedback obtained by the DPMPTSP Semarang City comes from the polling SMS survey of citizen satisfaction (SKM), while from the citizen has felt the development of administration services. Based on these results it is recommended that DPMPTSP Semarang City should add employees to be assigned as staff in handling complaints, increase the quality of internet network, increase assertiveness with sanctioning regulations for society or companies that do not have permission, and improve the facility of information handling complaints to be more clear.

Analisis Kemitraan dalam Pengembangan Ruang Terbuka Hijau (RTH) di Kota Semarang Hidayani, Hanifatul; Warsono, Hardi
Journal of Public Policy and Management Review Volume 6, Nomer 2, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Green open space is very important to note. Green open space is needed in particular to balance the urban region urban air to keep them fresh. When the current green open spaces were available yet is developed and managed properly. Contributing factor is the lack of budget, lack of human resources, and a shortage of land for development. These problems can be overcome by establishing partnerships among the actors involved in the development of green open space. Therefore, this study aims to determine the role of each actor, determine the degree of partnership in the development of green open space, and efforts to be made in improving the partnership. Green open space is very important to note. Green open space is needed, especially in the region This study used a descriptive qualitative research motode documentation and interview as data collection techniques. The target in this research is the government, society, and the private sector participated in the development of green open space in the city of Semarang. The Partnership is a joint venture form of cooperation between two or more parties that aims to improve the ability of an organization in achieving its objectives. Based on the results of the overall study the problems encountered in relation to partnerships Semarang city government is not the implementation of partnerships with the private sector because of the difference between government and private interests. So far the government is trying to establish partnerships with the private sector.

Co-Authors Abd. Rasyid Syamsuri Abdul Hakim Pranata Putra Adang Aldhila Addeli Addeli Ade Putri Febriandini, Ade Putri Adi Nugroho Afif Fauziyani Sholiha Afrizal, Teuku AG, Munzir Agus M.Si. Al Adly Darniyus Al-Adly Darniyus Albir Lukmansyah, Alfian, Muhammad Faizal Alfina Handayani Alifya Salsabila Aloysius Rengga Alvissukri Anni ami Amalia Hani Rahmawati Amaliyah, Anita Andika Maharani, Andika Anila Primadara Anton Keliat Arif Sofyandi Asih Widi Lestari Audia Arsyad Nurwinendra Aufarul Marom Augusin Rina Herawati Ayu Atika Ayun Sriatmi Azlansyah, Sultan Syarief Bambang Pujiyono Billah, Muhammad Naufal Muâ€™tashim Bisri, Devitasari Nur Fadzilah Budi Puspo Priyadi Budi Puspo Priyadi Budi Puspo Priyadi Bunga Rismaya Riantika Cahya, Alfhi Fusvita Cynthia Cynthia Dari, Diah Wulan Darniyus, Al Adly Daru Bailovan, Kevin David Dwi Prasetyo Deo Budhi Anggitlistio Desti Relinda Qurniawati Devi Nur Puspitasari Devira Nabila Yumanda Dewi Bulan Azizah Dewi Erowati, Dewi Dewi Rostyaningsih Dharmawan, Eka Wira Dyah Hariani Dyah Lituhayu Dyah Lituhayu Edy Susanto EKO EDDYA SUPRIYANTO EKO EDDYA SUPRIYANTO Eko Putri Septyani Ellisa Vikalista Ellys Kusuma Wardani Elzina De Fretes Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Endang Larasati Setianingsih, Endang Larasati Erni Irawati Fajar S., Soni Mukhammad Fajar S., Soni Mukhammad Faris Ridho Fastyaningsih, Aridyah Fatharini, Anjani Tri Fathir Adhitya Hidayat Fatmala Resti Harmoko Fitri Handayani Gama Maula Rahman Gede Pasek Muliadnyana Hadi, Dedi Abdul Hari Priyono Hartuti Purnaweni Hasyem, Muhammad Hayu Dwimawanti, Ida Herawati, Agustin Rina Herawati, Augusin Rina Herbasuki Nurcahyanto Herman Herta Sitorus Herta Sitorus Hesti Lestari Hidayani, Hanifatul Hilmi Arminta, Muhammad Hudaya, Maula Iannone, Aniello Ida Hayu DM Ida Hayu Dwimawanti Ika Puji Rahayu Ika Riswanti Putranti Ilham Wicaksono Indah Susilowati Indarti Dewi Jayanti Istyadi Insani Jafron Wasiq Hidayat Jeff Gracendrei, Giosia Johan Valentino Nanuru Juliandari, Rhisma Kamila, Rulla Hasna Kandung Sapto Nugroho Khakim, Imron Kiki Oktaviana Kismartini Kismartini Kowam Syaiful Kalam Krisantus Lou Musu Kristiana Lina Dewi Kunto Wibisono Kushandayani Kushandayani Kushandayani, Kushandayani Kwarta, Helmi Laode Hishar Noto Susanto Laras, Dena Larasati Setianingsih, Endang M.Si., Agus Margaretha Suryaningsih Margaretha Suryaningsih Mateus Sakundarno Adi, Mateus Sakundarno Maya Rumantir Melly Anggraeni Moch. Mustam Mochamad Mustam Mochammad Mustam Mochammad Mustam Mohammad Nurul Huda Muhammad Adnan Muhammad Adnan Muhammad Alif Muhammad Irsyad Fadoli Muhammad Mustam Muhammad Sofyan Gutama Muhammad Subhan Mujaddid Khoirunnas Murtadho Yusuf, Irfan Muryali Nadila Olivia Intan Putri Nahari Ratu Cempaka Wilis Naili Farida Najwa Hilalia, Nela Natalia Kusuma Dewi Niken Septihandini Puspaningtyas Nikmatul Afiyah Nita Haryanti Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria Novia Dwi Kurniawati Novliza Eka Patrisia Nur Handayani, Aisyiah Nurhanifah, Alisa Octaviana, Rica Oktarina, Venny Rosiana Paganizza, Valeria Panji Gedhe Prabawa Phytaloka Gayatri, Nyken Ayu Pramono, Anggun Budi Praria Laharu, Rizky PRASETYO, SIDIQ Pratisto Nugroho Pratiwi, Nina Galih Priyadi, Budi Puspo Puguh Adi Nugroho Puspitasari, Lifia Putri Oktaviana, Prita Veronica Putri Prissilia Pramitha, Putri Prissilia Qurniawati, Desti Relinda Qurniawati, Desti Relinda R. Slamet Santoso Rahayu Grahadyastiti Rahayu Rahayu Rahayu Rahayu Rahayu, Hevearita G. Rahma, Arini Alfia Rahmad Aji Maulana Rahmawati, Rahmawati Reni Shinta Dewi Retna Hermana Retno Sunu Astuti Rihandoyo Rihandoyo Rina Ade Saputri Rina Kurniati Rina Martini Rizal Aditias RM Mahendradi Robby, Uchaimid Biridlo’I Roestyaningsih, Dewi S Sukmajaya setiyaningsih, dewi Sherina Hanifah, Nanda Shinta Dewi, Reni Sierfi Rahayu Sintha, Dewi Sipayung, Arfan Zulkan Slamet Santoso Soni Mukhammad Fajar S. Sri Puryono Sri Suwitri Sri Suwitri Sri Suwitri Suharto Suharto Suharto Suharto Sujarwanto Dwiatmoko Sukmajaya, S Sundarso Sundarso Susi Sulandari Sutardi Sutardi Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Taufik Zaenal Abidin Teuku Afrizal Teuku Afrizal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Triyuniningsih, Triyuniningsih Uchaimid Biridlo'i Robby Venny Rosiana Oktarina Vera Marlia Puspita Vierona Situmeang Wahsyati, Anis Wahyu Iriani Yoga Yuanitia Pratiwi Youke Faradhilla Nasution Yuliana Kristanto Yuni Kurniasih, Yuni Yuniningsih Yuniningsih Yuwono, Dhiarbima Adi Zainal Hidayat Zuliyan, Muhammad Arief

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