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All Journal Tekno - Pedagogi : Jurnal Teknologi Pendidikan Indonesian Journal of Forestry Research JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Manajemen Pelayanan Publik Majalah Ilmiah Bijak Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Ekonomica Sharia: Jurnal Pemikiran dan Pengembangan Ekonomi Syariah Devotion: Journal of Research and Community Service Jurnal Ilmiah Mahasiswa Perbankan Syariah (JIMPA) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Jurnal Manajemen Bisnis Transportasi dan Logistik Studi Akuntansi, Keuangan, dan Manajemen Innovative: Journal Of Social Science Research Da'watuna: Journal of Communication and Islamic Broadcasting JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Business, Management & Accounting Journal Greenation International Journal of Economics and Accounting Indonesian Journal of Forestry Research Jurnal Pengabdian Masyarakat dan Penelitian Terapan Atestasi : Jurnal Ilmiah Akuntansi Siber Nusantara of Community Service Review (SNCSR)
Yuliantini Yuliantini
Institut Transportasi Dan Logistik Trisakti, Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Transportation Other

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Pengaruh Manajemen Stres Kerja dan Perbedaan Budaya terhadap Kinerja Kru di Perusahaan Kelautan KSS Siti Maemunah; Teguh Palinggi; Yuliantini Yuliantini; Olfebri Olfebri; Yosi Pahala
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.8590

Abstract

Penelitian ini bertujuan menentukan hubungan pengaruh stress kerja terhadap kinerja kru kapal, menentukan pengaruh perbedaan budaya terhadap kinerja kru, dan menentukan pengaruh stress kerja dan perbedaan budaya terhadap kinerja kru kapal. Jenis penelitian yang digunakan dalam penelitian ini adalah explanatory research. Sampel dari penelitian ini berjumlah 83 kru kapal. Kuesioner yang disebarkan dianalisis menggunakan Structural Equation Modeling (SEM) dengan alternatif Partial Least Square (PLS) menggunakan program SmartPLS versi 4.1.0.6. Hasil penelitian menunjukkan bahwa pengaruh stress kerja terhadap kinerja kru kapal KSS Marine berpengaruh positif dan signifikan ini menunjukan bahwa Stress kerja berpengaruh signifikan terhadap kinerja kru, berarti semakin kuat stress kerja, semakin tinggi pula kinerja kru, produktif karena tekanan yang diterima dapat menjadi tantangan yang mendorong peningkatan kinerja. Perbedaan budaya tidak signifikan terhadap kinerja kru kapal KSS, stress kerja dan perbedaan budaya mempengaruhi kinerja kru kapal kapal KSS Marine.
Pengaruh Kecepatan Layanan (Service Speed) dan Empati Petugas terhadap Kepuasan Penumpang: Studi Moderasi Kualitas Infrastruktur Area Bagasi Terminal 3 Bandara Soekarno-Hatta Tahun 2025 Reza Armansyah; Agus Setiawan; Aswanti Setyawati; Yuliantini Yuliantini; Lira Agusinta
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 6 (2026): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i6.9253

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kecepatan layanan (Service Speed) dan empati petugas terhadap kepuasan penumpang pada layanan pengambilan bagasi kedatangan domestik, serta menilai peran moderasi kualitas infrastruktur area bagasi di Terminal 3 Bandara Internasional Soekarno-Hatta. Penelitian ini dilatarbelakangi oleh pentingnya layanan pengambilan bagasi sebagai titik akhir perjalanan yang memengaruhi persepsi penumpang, terutama ketika terjadi keterlambatan, ketidakefisienan, atau kurangnya bantuan petugas. Kerangka teori yang digunakan adalah SERVQUAL dengan penekanan pada dimensi reliability, empathy, dan tangibles. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei dan desain asosiatif-kausal. Data primer diperoleh melalui kuesioner kepada penumpang, sedangkan data sekunder berasal dari data operasional periode Maret–Mei 2025 sebagai fase awal perbaikan Service Speed, penambahan fungsi Baggage Assistant, dan penyelesaian renovasi area pengambilan bagasi. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) untuk menguji pengaruh langsung dan efek moderasi antarvariabel. Hasil penelitian menunjukkan bahwa Service Speed dan empati petugas berpengaruh positif serta signifikan terhadap kepuasan penumpang. Kualitas infrastruktur area bagasi terbukti memperkuat pengaruh tersebut melalui dukungan fasilitas fisik, pencahayaan, signage, kebersihan, kenyamanan ruang, dan kemudahan akses. Temuan ini memberikan implikasi praktis bagi pengelola bandara, maskapai, dan regulator dalam peningkatan standar layanan kedatangan. Secara teoretis, penelitian ini memperluas penerapan SERVQUAL pada layanan pengambilan bagasi bandara modern yang berbasis pengalaman penumpang kedatangan.  
Pengiriman Day Old Chick (DOC) Dengan Angkutan Udara Menggunakan Metode House of Risk (HOR) Siti Maemunah; Widhi Setyowati; Yuliantini Yuliantini; Euis Saribanon; Zainal Abidin; Dinar Dewi
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5994

Abstract

Kegiatan pengiriman Day Old Chicks (DOC) dengan menggunakan angkutan udara melibatkan tingkat Dead on Arrival (DOA) yang meliputi tingkat kematian, penurunan kualitas, dan tingkat kehilangan baik pada prosedur pengiriman reguler maupun charter. Penelitian ini bertujuan untuk memitigasi risiko guna meminimalisir risiko tersebut dengan menggunakan analisis House of Risk (HoR). Metode penelitian yang digunakan adalah kualitatif dengan memanfaatkan triangulasi, wawancara, observasi, dan HoR. Hasil penelitian dari prosedur pengiriman penerbangan reguler dan charter mengidentifikasi 12 kejadian risiko dan 21 agen risiko. Hasil HoR-1 menemukan korelasi antara kejadian risiko dan agen risiko, sehingga menghasilkan nilai Aggregate Risk Potential (ARP), mengidentifikasi empat agen risiko dominan: penempatan dan penataan kotak yang kurang optimal, tercampurnya DOC dengan kargo lain, waktu tunggu penerbangan yang lama, dan suhu yang terlalu panas atau dingin. Pada tahap mitigasi risiko, HoR-2 mengidentifikasi 15 tindakan pencegahan yang dominan: menata kotak DOC di atas palet, menambahkan penyangga sudut, menghindari penumpukan kotak yang berlebihan, menggunakan material kotak yang sesuai, memastikan penanganan yang cermat oleh personel, menjaga suhu ruangan yang sesuai untuk DOC, memastikan sirkulasi udara yang baik di sekitar kotak DOC dan di area penyimpanan, berkoordinasi antar pihak terkait kebutuhan penanganan khusus DOC, menyiapkan prosedur darurat untuk keterlambatan yang lebih lama dari yang diharapkan, memeriksa suhu sebelum pengiriman, menggunakan perangkat pemantauan suhu waktu nyata, meminimalkan waktu yang dihabiskan di area terbuka, dan melakukan pengiriman pada malam hari. Berdasarkan hasil HoR-2, perusahaan harus menerapkan mitigasi berdasarkan nilai efektivitasnya.
The Influence Intervening of Trust on Purchase Intention with the Moderating Effect of Gender Marthaleina Ruminda; Yuliantini Yuliantini; Yulianti Keke; Indriyati Indriyati; Ika Utami Yulihapsari
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3989

Abstract

High-quality information and services are expected to increase customer confidence in the online market. Customer trust is expected to increase customer buying interest, regardless of gender. This study aims to investigate the increase in consumer buying interest through trust as an intervening variable and gender as a moderation variable. The population in this study is online market customers. Meanwhile, the research sample amounted to 306 customers located in the Jakarta area. This study uses a quantitative descriptive method. Validity tests and reliability tests are carried out to find out that the indicators used meet the research requirements. Next, a research model test was carried out. The data analysis techniques used include path analysis and Structural Equation Modeling (SEM). Test the model using SmartPLS 4 software. The study found that high-quality information and services significantly increased customer buying interest. The results of the direct hypothesis test and the hypothesis test were not directly accepted, except for the indirect hypothesis test regarding the indirect influence of confidence on buying interest moderated by gender variables. Further research is expected to develop similar research variables and indicators so that it can strengthen the results of this research.
Determination of Repurchase Intention for Transjakarta Bus: Analysis of Service Experience, Information Quality, and Service Innovation Aang Gunawan; Yuliantini Yuliantini; Olfebri Olfebri; Basri Fahriza
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4902

Abstract

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The Role of Brand Image in Enhancing Repurchase Intention of Low-Cost Carrier Airlines Olfebri Olfebri; Yuliantini Yuliantini; Aang Gunawan; Primadi Candra Susanto; Nasrullah Nasrullah; Danang Darunanto
Studi Akuntansi, Keuangan, dan Manajemen Vol 5 No 4 (2026): April
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/sakman.v5i4.6326

Abstract

Purpose: This study aims to analyze the impact of service quality, on-time performance, and promotions on the repurchase intention of low-cost carrier (LCC) users, both directly and indirectly, through brand image as a mediating variable. Methodology/approach: A qualitative descriptive approach with a literature review was used. Data were collected from internationally indexed articles in databases such as Scopus, Web of Science, and Google Scholar. The selected literature was analyzed using data reduction techniques, data presentation in matrix form, and comparative synthesis to identify patterns and differences between the relevant studies. Results: The results show that service quality, on-time performance, and promotions influence repurchase intention among LCC users, either directly or through brand image. Brand image has been proven to act as a mediating variable that strengthens the relationship between operational and marketing factors and the repeat purchase. Conclusions: This study confirms that the competitive advantage of LCC is determined not only by price but also by brand perception built through user service experiences. Brand image plays a significant role in enhancing repurchase intentions. Contribution: This study contributes to the theoretical understanding of consumer behavior in the airline industry, particularly in explaining the role of brand image as a mediating mechanism between service quality, time performance, promotions, and repurchase intention. Limitation: The limitation of this study lies in the use of a literature review method, which does not involve direct empirical testing of primary data from airline passenger.
Determination of Net Income of Shipping Companies: Analysis of Fuel Costs, Shipping Rates, and Shipping Routes mediated by Shipping Insurance Atong Soekirman; Yuliantini Yuliantini; Primadi Candra Susanto; Euis Saribanon; Reni Dian Octaviani; Irwan Chairuddin
Greenation International Journal of Economics and Accounting Vol. 4 No. 1 (2026): Greenation International Journal of Economics and Accounting (March - April 202
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijea.v4i1.800

Abstract

This study aims to analyze the determination of net income in shipping companies in Indonesia by examining the influence of fuel costs, shipping rates, and shipping routes through the mediation of shipping insurance. Using a descriptive qualitative approach through a systematic literature study of 30 relevant articles (SINTA and Scopus), this study synthesizes various findings related to maritime financial performance for the period 2022–2025. The results of the study indicate that: 1) Fuel costs affect shipping insurance; 2) Shipping rates affect shipping insurance; 3) Shipping routes affect shipping insurance; 4) Fuel costs affect net income; 5) Shipping rates affect net income; 6) Shipping routes affect net income; 7) Shipping insurance affects net income; 8) Fuel costs affect net income through shipping insurance; 9) Shipping rates affect net income through shipping insurance; and 10) Shipping routes affect net income through shipping insurance. This research provides a strategic contribution to management in addressing market volatility and IMO 2020 regulations.
The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
Determination of Tourism Sector Service Management through Consumer Satisfaction: Analysis of Service Quality and Consumer Trust Yuliantini Yuliantini; Olfebri Olfebri; Aang Gunawan; Lira Agusinta
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6888

Abstract

This study aims to analyze the influence of service quality and consumer trust on service management in Indonesia's tourism sector, with consumer satisfaction serving as a mediating variable. The study employs a descriptive qualitative approach using the Literature Review method. Data were collected reputable scientific articles indexed in national databases (SINTA) and international databases, including Scopus, Web of Science, Emerald, and Elsevier. The analysis process consisted of data reduction, data presentation, and conclusion drawing to develop a comprehensive conceptual framework. The findings reveal that service quality has a significant influence on consumer satisfaction and service management. Consumer trust also positively affects consumer satisfaction and service management. Furthermore, consumer satisfaction plays a crucial role in enhancing tourism service management. The study confirms that consumer satisfaction mediates the relationship between service quality and service management, as well as between consumer trust and service management. These results indicate that both technical aspects of service delivery and relational factors such as trust are essential determinants of effective tourism service management. This study contributes to the development of an integrative tourism service management model by combining service quality, consumer trust, and consumer satisfaction into a unified framework. The proposed model provides both theoretical insights and practical implications for improving service performance and competitiveness in the tourism industry.
Education on Successful Strategies for Preparing Human Resources in 2026 Towards Career Success and Business Sustainability Primadi Candra Susanto; Yuliantini; Olfebri; Prasadja Ricardianto; Esti Liana; Irwan Chairuddin
Siber Nusantara of Community Service Review Vol. 2 No. 1 (2025): Siber Nusantara of Community Service Review (October 2025 - March 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i1.654

Abstract

This community service activity aims to improve public understanding of strategies for preparing high-quality human resources to face the challenges of the workforce and business development in 2026. The increasingly rapid changes in the business environment, influenced by technological advancement, digitalization, and growing global competition, require individuals to possess adequate competencies, adaptability, and innovative skills. This community service program was implemented through socialization activities, training sessions, and interactive discussions involving students, job seekers, and small and medium-sized business actors. The materials delivered included professional competency development, improvement of interpersonal skills, utilization of digital technology, as well as career planning and sustainable business development strategies. The results of the activity indicate an increase in participants’ understanding of the importance of continuous self-development and the ability to adapt to technological changes and the dynamics of the labor market. In addition, participants were able to identify various career opportunities and potential business development aligned with the growth of the digital economy. Through this activity, it is expected that the community will be better prepared to face future challenges, improve the quality of human resources, and support the achievement of career success and sustainable business development.
Co-Authors Aang Gunawan Aang Gunawan Abdul Ghafar Abel Abel Aditya Wardana, Aditya agung setiawan Agus Setiawan Agusinta, Lira Aisyah Rahmawati Aji, Adnan Bayu Andri Primadi Andri Primadi Andriyanto Andriyanto Anom Baskoro, Dian Antonio, Marites Del Prado Aswanti Setyawati Azmieti Kurnia Sinta Bagus Aprian Banun Erlin Basri Fahriza Basri Fahriza Belo, Gusty Tandy Budi Karyono, Aris Cecep Pahrudin, Cecep Danang Darunanto Destya Rahmayanti Dian Anom Baskoro Dinar Dewi Dwi Meisyifa Kaoy Dwisilo Sucipto, Yuwono Edhie Budi Setiawan, Edhie Budi Edi Abdurachman Edi Abdurachman Emi Roslinda Erlin, Banun Esti Liana Esti Liana Euis Saribanon, Euis Fachry Azhar Fernanda Audi Fakhri Ghafar, Abdul Herlina Herlina Honny Fiva Akira Huber Yaspin Tandi Ika Utami Yulihapsari Indra Setiawan Indrawan, Rully Indriyati Indriyati Juliater Simamarta Kadarisman, Muh Kausar, Alif Kurnia Sinta, Azmieti Laurentius Bagus Permana Liana, Esti Lira Agusinta Lumuan, Lumuan Lut Mafrudo M. Arief Ramdhany Marthaleina Ruminda Mudjiardjo Mudjiardjo Mudjiardjo, Mudjiardjo Mudjiarjo Mudjiarjo Muh Kadarisman Muh. Kadarsiman, Muh. Muhammad Iqbal Firdaus Muhammad Iqbal FIrdaus, Muhammad Muhammad Thamrin Muhammad Thamrin Muhammad Thamrin Musliha, Fadlia Nashrullah, Nashrullah Nasrullah Nasrullah Nasrullah Nasrullah Oce Prasetya Oce Prasetya, Oce Octaviani, Reni Dian Olfebri Payaman Manik Prasadja Ricardianto Prasadja Ricardianto, Prasadja Prima Widiyanto Primadi Candra Susanto Rahmayanti, Destya Retno Mawarti Retno Mawarti, Retno Reza Armansyah RR. Ella Evrita Hestiandari Rully Indrawan Sarfilianty Anggiani, Sarfilianty Sarinah Sarinah Sarinah Sihombing Silalahi, Dapot Hamonangan Sitanggang, Rohana Siti Maemunah Siti Maemunah Sri Rahardjo Suharto Abdul Majid Sulistyaningsih, Erny Teddy Hardiand Teguh Palinggi Tohir, Muhammad Utomo, Dendi Riyadi Veronica Veronica Widhi Setyowati Wolfhardus Octavianus Basi Wynd Rizaldy Yana Tatiana, Yana Yoanyta Octora, Theresye Yosi Pahala Yosi Pahala, Yosi Yulianti Keke Yusuf Yusuf Yuwono Dwisilo Sucipto Zainal Abidin