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Analisis Kualitas E-Service: Studi Kasus pada Layanan Berbasis Aplikasi SEVIMA di Politeknik Negeri Fakfak Muh. Irvan Nur Iva; H, Herman; Rahayu, Rahayu; Andi Asrifan; Ummi Kalsum Syam
Jurnal Ilmu Administrasi Negara Vol. 22 No. 2 (2025): Desember: Jurnal Ilmu Administrasi Negara
Publisher : Universitas Mbojo Bima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59050/jian.v22i2.366

Abstract

As a relatively new e-service platform, this study aims to analyze the quality of e-service provided by the SEVIMA application as an academic service system at Politeknik Negeri Fakfak. The research is based on the importance of digital service effectiveness in supporting efficient and transparent academic governance. This study employed a qualitative approach with a case study design. Data were collected through interviews, observations, and documentation, and then analyzed using an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing and verification. The findings indicate that the overall quality of SEVIMA’s e-service is considered good, particularly in the dimensions of reliability and assurance. However, improvements are still needed in user interface, responsiveness, and customization. Furthermore, users’ digital literacy and the discipline of lecturers and administrators were found to influence the effectiveness of the service. The study concludes that feature optimization, enhancement of digital literacy, and institutional support are key factors in improving the quality of digital-based academic services in higher education.
AI-Supported Video Projects in ESP Classrooms: A Pedagogical Innovation for Business Communication Asrifan, Andi; Rosmayanti, Vivit; Vargheese, K. J; Vivekanantharasa, Raveenthiran
Journal of English Language Teaching, Linguistics, and Literature Studies Vol 5, No 2 (2025)
Publisher : Institut Agama Islam Negeri (IAIN) Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30984/jeltis.v5i2.3857

Abstract

The integration of Artificial Intelligence (AI) into English language instruction has created new opportunities for enhancing learner engagement and communication skills, particularly in English for Specific Purposes (ESP) contexts. In Business English courses, students must master professional speaking tasks that require fluency, accuracy, and confidence. However, few studies have explored how AI tools can be combined with project-based learning (PBL) to support these outcomes. This study examines the use of AI-supported video projects to enhance speaking performance and improve learner perceptions in a Business English classroom. Using a mixed-methods design, quantitative data from pre- and post-tests and qualitative reflections were analyzed. Results showed significant gains in speaking performance and increased learner autonomy, confidence, and engagement. Students also encountered several challenges, including technical difficulties in using AI applications and initial anxiety about video recording, which required patience and self-regulation to overcome. Despite these challenges, students viewed the AI tools as beneficial. These findings suggest that integrating AI into PBL tasks can serve as a transformative approach for ESP instruction in higher education.Keywords: Artificial Intelligence in Education; Business English Speaking Skills; English forSpecific Purposes (ESP); Project-Based Learning; Technology-Enhanced LanguageLearning
Co-Authors A. Dzhelilov, Akhtem Abd Al-Lateef, Ghada Tosson Abd. Ghofur abdul Kahar Abdullah, Harun Agussalim, Mutmainnah Ahmad Mustamir Waris Ahmad Mustanir Akil Musi, Muhammad Aksan, Muhammad Al-Matari, Ali Said Al-Yakin, Ahmad Al-Yakin, Ahmad Amir, Muhammad Amitabh Vikram Dwivedi Amran, Nurul Aulia Ramadani Anastasia Baan Andi Anto Patak Andi Mukarramah Nagauleng Andi Nur Aisyah Andi Riska Andreani Syafaruddin Andi Sadapotto Anis Pacinongi Anita Candra Dewi Apris Ara Tilome Ariatna Arqam, Arqam Asrullah Asrullah, Asrullah Bangsawan, Andi Besse Darmawati Budi Setia Nusa Buhari Buhari Buniati Suman Cardoso, Luís Miguel Oliveira de Barros Dasriani Zain Dewi, Anita Candra Ecca, Suleha ELIHAMI, ELIHAMI Emy Nur Rahmayani Enriquez, Alexis Arizabal Fadhillah, Nurul Fatimah . Firman Firman Firman Firman Firman Saleh Furwana, Dewi Gül Erkol Bayram Gunawan Gunawan Gunawan Gunawan H Hasmawati Haedar Haedar, Haedar Haeruddin Syarifuddin Hardianti Hardianti, Hardianti Harianti Haryanto NP Hasan Hasan Hasan Suksin Hasanah, Eva Zulfiah Hasnidar Hasnidar Hastina, Sri Heriyanti Heriyanto Heriyanto Herlina Herlina Herlinawati Herlinawati Herman Herman H, Herman Herman H, Herman H Hussain Hameed Mayuuf Ibna Seraj, Prodhan Mahbub Ibrahim Ibrahim Imran Imran Irwan Yusuf Isumarni Iva, Muhammad Irvan Nur' Iwan Setiawan J, Vargheese K Jahrir, Andi Sahtiani Japaruddin Julianty Julianty Jumiati Lanta Jumrah Jusman Tang K. J. Vargheese K. J. Vargheese K.J Vargheese Kamridah . Kamridah Habe karinda karinda L, Syahrir Lababa Lababa Lababa Lababa Limbong, Sunarlia Luís Miguel Oliveira de Barros Cardoso Luís Miguel Oliveira de Barros Cardoso Lulaj, Enkeleda Maemuna Muhayyang Manda, Ibrahim Mansur, Musdalifah Maria Teodora Ping, Maria Teodora Maria Ulfa Markus Deli Girik Allo Marzuki, Kartini Maximus L. Nemo Mohamed, Sheik Muh. Irvan Nur Iva Muhammad Hanafi Muhammad Hanafi Muhammad Mujtaba Asad Muhammad Rais Rahmat Muhammad Said Husain Muhammad Shoaib Khan Pathan Muhammad Tahir Muhammad Yusuf Mukhlisin Mukhlisin Muliani Musdalifah Musdalifah Musdalifah Mustanir, Ahmad Muthmainnah Muthmainnah Muthmainnah Muthmainnah Nadira, Nadira Nadira, Nadira Nadirah Nadirah . Nadirah Nadirah Nadirah Usman Nadirah, Nadirah NR, Nurdania Nur Azizah Nur Fadhillah Nur Farlina Nur Fitriani Nur Hikmah Nurchalis, Nur Fadillah Nurdiyanti N nurhikmah . Nurhumairah Nurlaila Nurlaila Nurwanti Nurwanti, Nurwanti Oliveira de Barros Cardoso, Luís Miguel Oliveira de Barros Cardoso, Luís Miguel Oliveira de Barros Cardoso, Luís Miguel Oliviera De Barros Cardoso, Luis Miguel Patak, Andi Anto Patil, Atul Prodhan Mahbub Ibna Seraj Prodhan Mahbub Ibna Seraj Putra, Benny Putri wulan suci Putri, Waode fitri noviana Rahayu Rahayu Rahmah Muin, Fadhliyah Rahman, Ali Wira Ramlah Ramlan, Pratiwi Rasyid, Rustam Efendy Raveenthiran Vivekanantharasa Raveenthiran Vivekanantharasa Raveenthiran Vivekanantharasa Rusydi S , Sivaraja Safriand, Safriand Sahabuddin, Chuduriah Sahril Nur Saifullah Saifullah Saifullah Saifullah Saleh, Firman Sam Hermansyah Samsidar Siti Hajar Sitti Aisa Sofiah Suardi Zain, Suardi Surahmat Agus Munandar Syahrir L Syahrir L Syamdianita Syamdianita, Syamdianita Syamsuardi Syamsuardi Syarif Jasman Khalik T Syamsu T. Zita, Cris T., Syamsu Tadjuddin posi Tahang, Heriyanti Tahir, M. Hijaz Tang, Syamsu Taslim Taslim Trisnawati AR Tuti Wijayanti Ummi Kalsum Syam Usman Usman Vargheese, K. J Vargheese, K. J. Vargheese, K.J Vargheese, K.J. Vargheese, K.J. Vivekanantharasa, Raveenthiran Vivit Rosmayanti Wahid, Areski Wiwik Handayani Yan Chen Yesy Afrillia Yuliana mansyur Yulini Rinantanti Yulini Rinantanti Yusmah Yusmah Zain, Dasriani Zita, Cris T. Zumarina