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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Prosiding Konferensi Nasional PKM-CSR Jurnal Manajemen Bisnis Transportasi dan Logistik Studi Akuntansi, Keuangan, dan Manajemen Jurnal Ilmu Multidisplin Safari : Jurnal Pengabdian Masyarakat Indonesia Jurnal Sosial dan Sains MANAGER: Journal of Management and Administration Science Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi International Journal of Economics and Management Sciences Jurnal Siber Transportasi dan Logistik Jurnal Kemitraan Masyarakat Jurnal Pelayanan Masyarakat Inovasi Sosial: Jurnal Pengabdian Masyarakat Atestasi : Jurnal Ilmiah Akuntansi Logistica : Journal of Logistic and Transportation Siber Nusantara of Community Service Review (SNCSR)
Olfebri
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Physics Public Health Social Sciences Transportation Other

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The Role of Service Quality, Service Innovation, and Customer Orientation on Service Management Performance through Customer Satisfaction Aang Gunawan; Yuliantini Yuliantini; Muhammad Thamrin; Olfebri Olfebri; Basri Fahriza
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6521

Abstract

This study aims to examine the influence of service quality, service innovation, and customer orientation on service management performance through customer satisfaction in service companies in Indonesia. In an increasingly competitive service industry, companies are required to manage their services effectively in order to improve customer satisfaction and strengthen sustainable service management performance. Therefore, understanding the factors that influence service management performance is crucial for service companies in formulating effective service strategies. This research uses a descriptive qualitative approach with a literature review method. The data used are secondary data, consisting of 30 scientific articles obtained from reputable national and international journals. The sources of the articles include international publishers such as Sage, Springer, Elsevier, Web of Science, and Emerald; international databases such as Ebsco, Copernicus, and Google Scholar; as well as reputable national journals indexed in Sinta. The results of the study indicate that service quality, service innovation, and customer orientation have a positive influence on customer satisfaction. In addition, service quality, service innovation, and customer orientation also directly influence service management performance. Customer satisfaction itself has a significant effect on service management performance. Furthermore, customer satisfaction acts as a mediating variable that strengthens the influence of service quality, service innovation, and customer orientation on service management performance in service companies.
The Model of Motivation, Organizational Commitment, Organizational Culture, and Leadership on Turnover through Job Satisfaction Rohana Sitanggang; Aswanti Setyawati; Sugiyanto Sugiyanto; Rr. Endang Wahyuni; Olfebri Olfebri; Primadi Candra Susanto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 4 (2026): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i4.6382

Abstract

This study aims to identify the factors that affect employee turnover through job satisfaction in airports in Indonesia. This research employs a literature review approach by synthesizing findings from various previous international, indexed scientific publications related to the research topic. The study uses a descriptive qualitative method with a literature review design. Data were obtained from reputable international indexed journals sourced from databases such as Scopus, Web of Science, Emerald, Springer, and Google Scholar. The selected literature was examined using data reduction techniques, matrix-based data presentation, and comparative synthesis to identify patterns, similarities, and differences among the studies. The findings indicate that motivation, organizational commitment, organizational culture, and leadership have an influence on employee turnover in Indonesian airports, both directly and indirectly through job satisfaction. However, this study has several limitations. Since it relies on a literature review approach, the results remain conceptual and depend heavily on the quality and scope of previous studies, without incorporating primary empirical data from airport employees. Furthermore, the generalizability of the findings is limited to the context of Indonesian airports and sectors with similar operational characteristics. This study provides a conceptual contribution by integrating the effects of motivation, organizational commitment, organizational culture, and leadership on employee turnover through job satisfaction within the airport context. The novelty of this research lies in the integration of four key human resource management factors into a single conceptual framework, highlighting the role of job satisfaction as a mediating mechanism in explaining employee turnover in the airport sector, which has not been extensively explored in previous studies.
The Role of Artificial Intelligence-Based Service Quality and Digital Customer Experience in Strengthening Customer Loyalty Through Brand Equity in E-Logistics Companies Irwan Chairuddin; Juliater Simarmata; Olfebri Olfebri; Yulianti Keke; Primadi Candra Susanto; Mohamad Arif Hernawan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6851

Abstract

This study aims to analyze the role of artificial intelligence (AI)-based service quality and digital customer experience in strengthening customer loyalty, both directly and indirectly through brand equity mediation in e-logistics companies in Indonesia. The research employs a descriptive qualitative approach using a Literature Review model based on 50 relevant scientific articles obtained from national SINTA-indexed journals and reputable international databases such as Scopus. The study synthesizes previous research findings to understand consumer behavior dynamics in the rapidly growing digital logistics industry. The findings indicate that service quality has a significant influence on brand equity and customer loyalty in e-logistics companies in Indonesia. Digital customer experience also positively affects both brand equity and customer loyalty. In addition, brand equity is proven to have a strong influence on customer loyalty, indicating that a positive brand image and customer trust contribute to long-term customer commitment. The study further reveals that brand equity mediates the relationship between service quality and customer loyalty, as well as between digital customer experience and customer loyalty. These findings highlight the importance of improving AI-based service quality, optimizing digital platforms, and strengthening brand equity strategies to maintain customer loyalty and competitiveness in Indonesia’s e-logistics industry.
Determination of Tourism Sector Service Management through Consumer Satisfaction: Analysis of Service Quality and Consumer Trust Yuliantini Yuliantini; Olfebri Olfebri; Aang Gunawan; Lira Agusinta
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6888

Abstract

This study aims to analyze the influence of service quality and consumer trust on service management in Indonesia's tourism sector, with consumer satisfaction serving as a mediating variable. The study employs a descriptive qualitative approach using the Literature Review method. Data were collected reputable scientific articles indexed in national databases (SINTA) and international databases, including Scopus, Web of Science, Emerald, and Elsevier. The analysis process consisted of data reduction, data presentation, and conclusion drawing to develop a comprehensive conceptual framework. The findings reveal that service quality has a significant influence on consumer satisfaction and service management. Consumer trust also positively affects consumer satisfaction and service management. Furthermore, consumer satisfaction plays a crucial role in enhancing tourism service management. The study confirms that consumer satisfaction mediates the relationship between service quality and service management, as well as between consumer trust and service management. These results indicate that both technical aspects of service delivery and relational factors such as trust are essential determinants of effective tourism service management. This study contributes to the development of an integrative tourism service management model by combining service quality, consumer trust, and consumer satisfaction into a unified framework. The proposed model provides both theoretical insights and practical implications for improving service performance and competitiveness in the tourism industry.
Education on Successful Strategies for Preparing Human Resources in 2026 Towards Career Success and Business Sustainability Primadi Candra Susanto; Yuliantini; Olfebri; Prasadja Ricardianto; Esti Liana; Irwan Chairuddin
Siber Nusantara of Community Service Review Vol. 2 No. 1 (2025): Siber Nusantara of Community Service Review (October 2025 - March 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i1.654

Abstract

This community service activity aims to improve public understanding of strategies for preparing high-quality human resources to face the challenges of the workforce and business development in 2026. The increasingly rapid changes in the business environment, influenced by technological advancement, digitalization, and growing global competition, require individuals to possess adequate competencies, adaptability, and innovative skills. This community service program was implemented through socialization activities, training sessions, and interactive discussions involving students, job seekers, and small and medium-sized business actors. The materials delivered included professional competency development, improvement of interpersonal skills, utilization of digital technology, as well as career planning and sustainable business development strategies. The results of the activity indicate an increase in participants’ understanding of the importance of continuous self-development and the ability to adapt to technological changes and the dynamics of the labor market. In addition, participants were able to identify various career opportunities and potential business development aligned with the growth of the digital economy. Through this activity, it is expected that the community will be better prepared to face future challenges, improve the quality of human resources, and support the achievement of career success and sustainable business development.
Business Building Strategies: Adaptive, Collaborative, Dynamic, and Sustainable in the Digital Era Aang Gunawan; Yuliantini Yuliantini; Olfebri Olfebri; Lira Agusinta
Siber Nusantara of Community Service Review Vol. 2 No. 2 (2026): Siber Nusantara of Community Service Review (April - September 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i2.845

Abstract

The development of digital technology has driven significant changes in the business world, requiring organizations to have the ability to adapt, collaborate, innovate, and apply sustainability principles to survive and thrive. A national seminar entitled "Business Building Strategies: Adaptive, Collaborative, Dynamic, and Sustainable in the Digital Era" was held on June 3, 2026, at the Trisakti Institute of Transportation and Logistics Campus to increase participants' understanding of relevant business strategies in facing the challenges of the digital era. This activity was attended by approximately 250 participants, consisting of students, lecturers, practitioners, business actors, and the general public. The method used included the delivery of material by competent speakers in the fields of business and digital transformation, followed by an interactive discussion and question-and-answer session. The results of the activity showed an increase in participants' understanding of the importance of adapting to technological changes, strengthening collaboration with various stakeholders, implementing sustainable innovation, and optimizing the use of digital technology in business activities. In addition, participants also gained insight into the importance of integrating economic, social, and environmental aspects in business strategies to achieve long-term sustainability. This activity makes a positive contribution in increasing the capacity of participants so that they are better prepared to face the dynamics and business opportunities in the digital era.
The Role of Leadership, Collaboration, and Integrity in Running a Student Organization Yuliantini Yuliantini; Aang Gunawan; Olfebri Olfebri; Lira Agusinta
Siber Nusantara of Community Service Review Vol. 2 No. 2 (2026): Siber Nusantara of Community Service Review (April - September 2026)
Publisher : Siber Nusantara Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sncsr.v2i2.912

Abstract

Leadership and integrity are two fundamental factors that determine the success of student organization management. However, various challenges remain common in student organizations, including low member participation, ineffective communication, weak commitment to organizational programs, and limited understanding of the importance of integrity in carrying out organizational responsibilities. This community service activity aimed to enhance students’ understanding and awareness of the role of leadership and integrity in managing student organizations. The program was conducted offline at Institut Transportasi dan Logistik Trisakti in June 2026 and involved approximately 50 students from various academic programs and student organizations. The methods employed included lectures, structured and systematic motivational sessions, interactive discussions, case studies, and program evaluations. The results indicated an improvement in participants’ understanding of leadership concepts, the importance of integrity, and their implementation in organizational management. Participants recognized that leadership is not merely associated with formal positions but also with the ability to influence, inspire, and mobilize organizational members toward common goals. Furthermore, integrity was understood as a fundamental value for building trust, responsibility, accountability, and professionalism within organizations. The activity had a positive impact on increasing students’ awareness and commitment to applying leadership and integrity values in organizational activities. Therefore, similar programs should be implemented continuously to support the development of professional, accountable, and goal-oriented student organizations.
Co-Authors A.A. Ketut Agung Cahyawan W Aang Gunawan Aang Gunawan Aang Gunawan Abdullah Ade Suryobuwono Adie Kuntara Agus Suhendra Agusinta, Lira Agustin, Dita Amelia Ahmad Zaenal Abidin Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amrulloh Ibnu Kholdun Andri Andri Andri Primadi Andri, Gus Aswanti Setyawati Aswanti Setyawati Basri Fahriza Basri Fahriza Bayu Gede Prandali Cecep Pahrudin, Cecep Danang Darunanto Deslida Saidah Dita Amelia Agustin Earny Ambarsari Ega Ananda Dwi Syahputra Esti Liana Euis Saribanon, Euis Grace Markella Grace Rumondang Grace Vita Vidyani Gus Andri Hadi Prayitno, Hadi Hadi Setyabudi Pramono Haris Haris, Haris Harry Purwoko Harry Purwoko Ika Utami Yulihapsari Irwan Chairuddin Juliater Simarmata Juliater Simarmata Langas Denny Siahaan Lira Agusinta Madi Pradana Mawadi, Citra Putri Mohamad Arif Hernawan Muhammad Harri Pasakti Nugroho Muhammad Thamrin Muhammad Tohir Nasrullah Nasrullah Nursery Alfaridi Okin Ringan Purba Okin Ringan Purba Okta Bagus Maulana Otto Sugiharto Prakoso Pasa, Inda Tri Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto Prasetiyo, Boy Fajar Primadi Candra Susanto Raden Didiet Rachmat Hidayat Reza Fauzi Jaya Sakti Riza Lestari Riza Lestari Rohana Sitanggang Rr. Endang Wahyuni Rully Indrawan Sandriana Marina Sandriana Marina Sarinah Sihombing Sita Aniisah Sholihah Sitanggang, Nadia Veronica Sitanggang, Rohana Sitanggang, Rohana Siti Maemunah Slamet, Asep Gunawan Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Teguh Palinggi Wardhana, Aditya Wasil, Mohammad Yahya Kuncoro Yosi Pahala Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini