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Kusumapradja, Rokiah

Universitas Esa Unggul Jakarta, Indonesia

Author-ID : 1232853

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Effect of Clinical Leadership and Teamwork on Nurse Competency in HAIs Implementation Fitri Lismaini; Ellya Niken Prastiwi; Rokiah Kusumapradja
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 2 (2026): May: Global Management: International Journal of Management Science and Entrepr
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i2.551

Healthcare-Associated Infections (HAIs) remain a critical challenge in hospital patient safety. In Indonesia, HAIs prevalence reaches approximately 15.74%, significantly exceeding the global average of 8–9%. At Ciputra Hospital CitraRaya Tangerang, HAIs incidence reached 1.2% in 2024 and already approached 1% within the first three months of 2025. A preliminary survey of 10 nurses revealed deficiencies across all competency dimensions, including knowledge gaps (80%), skill deficiencies in hand hygiene and patient isolation (75%), lack of commitment in infection prevention (70%), communication and education issues (75%), risk management deficiencies (85%), and low participation in IPC programs (85%). This study aims to analyze the influence of clinical leadership and teamwork on nurse competency in HAIs implementation, with patient safety culture as an intervening variable. A quantitative cross-sectional design was employed using Structural Equation Modeling – Partial Least Squares (SEM-PLS) with 122 nurses as respondents. Results demonstrated that clinical leadership, teamwork, and patient safety culture simultaneously influence nurse competency in HAIs implementation (R² = 0.52, p = 0.000). Clinical leadership has a significant positive direct effect on nurse competency (path coefficient = 0.341, p = 0.000), while teamwork showed no significant direct effect (p = 0.137). Patient safety culture emerged as the strongest predictor (path coefficient = 0.526, p = 0.000). Both clinical leadership and teamwork significantly influenced patient safety culture (0.394 and 0.321 respectively), and patient safety culture significantly mediated both relationships toward nurse competency. Strengthening clinical leadership and fostering a strong patient safety culture are the most essential strategies for improving nurse competency in HAIs prevention.

Development of a Handover Model in Medical Services to Improve Service Quality at Hospital X Cikarang Listia Evalina; Rokiah Kusumapradja; Tjipto Rini; Aytan Azizli
Green Inflation: International Journal of Management and Strategic Business Leadership Vol. 2 No. 4 (2025): November : Green Inflation: International Journal of Management and Strategic B
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/greeninflation.v2i4.630

This study investigates the clinical handover process as a critical component of patient safety and healthcare service quality in hospital settings. Inconsistent communication, incomplete documentation, and the absence of standardized procedures were identified as major problems contributing to communication failures and potential adverse events. The objective of this research was to develop and test a structured and effective handover model that could improve communication accuracy and documentation reliability among healthcare professionals. A mixed methods design was employed, consisting of a qualitative phase (in-depth interviews, observations, and document analysis) to explore real-world handover practices, followed by a quantitative phase using a pretest–posttest design to evaluate the effectiveness of the proposed model. The study proposes an integrated handover model based on SBAR-IM (Situation, Background, Assessment, Recommendation, Intervention, Monitoring) strengthened by Quality Control (QC) and Mutual Confirmation (MC) mechanisms. The findings demonstrate a significant improvement in handover quality after implementation, with communication scores increasing from 74 to 84.5 and documentation scores improving from 48.3 to 63.0 (p < 0.05). Qualitative results further revealed reduced communication errors, improved clarity of clinical information, and enhanced interprofessional collaboration. This study concludes that the proposed SBAR-IM–based QC–MC model is effective, practical, and suitable for improving patient safety and healthcare service quality in hospital environments.

Influence of Healthscapes and Mimetic Desire on Birthing Place Choice Mediated by Perceived Value Namira Azzahra; MF Arrozi Adhikara; Rokiah Kusumapradja
International Journal of Health and Medicine Vol. 3 No. 1 (2026): January : International Journal of Health and Medicine
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhm.v3i1.598

RS at Kemayoran continues to experience low conversion of antenatal care (ANC) patients to delivery services, with a conversion rate of 6.9% in 2024. The maternity ward Bed Occupancy Rate (BOR) also remains below national standards. Preliminary assessments indicate dissatisfaction with the hospital’s healthscape, low mimetic desire reflected in limited recommendations, and suboptimal perceived value. This study examines the effects of healthscape and mimetic desire on childbirth location decisions, with perceived value tested as a mediating variable.Methods: A quantitative cross-sectional study was conducted using Structural Equation Modeling (SEM). Data were collected from 210 ANC patients at RSUD Kemayoran through structured questionnaires. Variables included healthscape, mimetic desire, perceived value, and delivery location decision. All instruments met validity and reliability criteria.Results: Healthscape and mimetic desire significantly influenced the decision to choose RSUD Kemayoran for childbirth. Healthscape did not significantly affect perceived value, whereas mimetic desire showed a significant effect. Perceived value had a significant direct effect on delivery decisions but did not mediate the relationships between healthscape or mimetic desire and delivery choice. Healthscape emerged as the most influential determinant.Conclusion: Physical healthcare environments play a critical role in childbirth location decisions. Improving healthscape quality and strengthening professional and social recommendations may enhance ANC-to-delivery conversion rates in public hospitals.

EFFECT OF WORKLOAD, COMPENSATION, AND CLAN ORGANIZATION CULTURE ON NURSE TURNOVER INTENTION ANALYSIS AT SENTRA MEDIKA SANGGAU HOSPITAL Windy Ratu Dewi; Erry Yudhya Mulyani; Rokiah Kusumapradja
Jurnal Cinta Nusantara Vol. 1 No. 2 (2023): April-Juni, Study of Regional Social and Cultural Education
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.20

Increased turnover of employees, particularly nursing staff, in healthcare institutions, especially hospitals, can reduce service quality and even result in losses. The best single predictor of employee turnover behavior is turnover intention. Employee turnover can be avoided by lowering the turnover intention. This study intends to investigate the effect of workload, compensation, and clan organization culture on turnover intentions. The study employed a quantitative approach as well as a questionnaire-based survey method. The population consists of the entire nursing staff at the Sentra Medika Sanggau Hospital. Total sampling is used in this study, with a total sample of 47 respondents. Multiple linear regression analysis is used in data analysis methods. The workload, compensation, and clan organization culture both simultaneously or partially have significant effects on the turnover intention of the nurses at Sentra Medika Sanggau Hospital. Implications for managers: migration of manual medical records to electronic medical records, enhancement of compensation, and enhancement of clan organization culture implementation

ANALYSIS OF THE INFLUENCE OF ATTITUDES AND LEADERSHIP TRANSFORMATION ON LOYALTI AND EMPLOYEE PERFORMANCE WITH WORK MOTIVATION AS AN INTERVENING VARIABLE AT RSUP DR. SITANALA IN THE TIME OF A PANDEMIC Channesya Meilinsye Sampetoding; Rian Adi Pamungkas; Rokiah Kusumapradja
Jurnal Cinta Nusantara Vol. 1 No. 2 (2023): April-Juni, Study of Regional Social and Cultural Education
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i2.23

Transformational leadership is characterized as a leader who focuses on achieving changes in the values, beliefs, attitudes, behavior, emotions, and needs of subordinates towards better changes in the future. This transformational leadership creates a positive attitude of employees and increases the motivation of employees. The existence of positive work motivation can improve employee performance which in turn affects employee loyalty. The purpose of this study was to analyze the effect of attitude and transformational leadership on employee loyalty and performance with work motivation as an intervening variable at RSUP dr. Sitanala in the Time of a Pandemic. This research is an explanatory research with a quantitative approach in the form of using causality hypotheses with a sample of 136. In this study, it was found that transformational attitudes and leadership have a positive effect on performance and loyalty through work motivation. Based on the analysis, the conclusions that can be put forward in this study are as follows: attitude and transformational leadership have a significant positive effect on employee loyalty and performance through work motivation. The implications of this research theoretically will prove the influence of research variables and managerially will further improve the leadership style and attitudes of employees in the hospital.

THE INFLUENCE OF PATIENT EXPERIENCE, ACCESSIBILITY, BRAND IMAGE ON THE INTEREST OF REPEAT VISITS OF MERIAL TOWER INPATIENTS AT PELNI HOSPITAL Ruth Novia Elnasanti; Rian Adi Pamungkas; Intan Silviana Mustikawati; Rokiah Kusumapradja
Jurnal Cinta Nusantara Vol. 3 No. 2 (2025): April-Juni, Ilmu Sosial dan IPA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v3i2.93

Revisit intention can be interpreted as the patient's attitude in deciding whether the hospital will be chosen again for health activities. Many variables influence revisit intention, but in this study the variables are limited to patient experience, accessibility, and brand image. The purpose of this study was to analyze partially and simultaneously the influence of patient experience, accessibility, and brand image on the revisit intention of inpatients at Merial Tower, Pelni Hospital. This study was conducted using a quantitative analysis method on a population of 125 Merial Tower inpatients at Pelni Hospital. From this population, a purposive sampling technique was used to determine the number of samples to be studied, which was 95 samples. Questionnaires were distributed to all samples, and the results were analyzed using SPSS 24. Based on the test results, it was found that patient experience, accessibility, and brand image had a significant simultaneous effect on the revisit intention of Merial Tower inpatients at Pelni Hospital. Partially, patient experience, accessibility, and brand image were each found to have a positive effect on the revisit intention of Merial Tower inpatients at Pelni Hospital. Keywords: Patient Experience, Accessibility, Brand Image, Revisit Interest

THE ROLE OF CLINICAL LEADERSHIP AND WORK ENGAGEMENT IN IMPROVING PATIENT SAFETY CULTURE: INTERPROFESSIONAL COLLABORATION MEDIATOR AT EMHAKA HOSPITAL Meilyana Maria Isabela Kwary; Rokiah Kusumapradja; Erry Yudhya Mulyani
Jurnal Cinta Nusantara Vol. 3 No. 2 (2025): April-Juni, Ilmu Sosial dan IPA
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v3i2.100

This study is motivated by the importance of building an effective patient safety culture in the hospital environment, which can be influenced by factors such as clinical leadership and work engagement. This study aims to analyze the effect of Clinical Leadership and Work Engagement on patient safety culture mediated by Interprofessional Collaboration of nurses at Emhaka Hospital. The research design used was quantitative with a cross-sectional approach. The study sample consisted of 118 nurses selected using purposive sampling techniques and calculated using saturated side. Data were collected through a 4-point Likert scale questionnaire, which included the variables of Clinical Leadership, Work Engagement, Interprofessional Collaboration, and Patient Safety Culture. Data analysis was performed using SEMP-PLS (Structural Equation Modeling Partial Least Squares) software. The results showed that Clinical Leadership and Work Engagement had a significant effect on Patient Safety Culture, both directly and through the mediation of Interprofessional Collaboration. These findings emphasize the importance of improving clinical leadership and nurse involvement in improving interprofessional collaboration, which in turn can strengthen patient safety culture at Emhaka Hospital. This study contributes to the development of hospital policies that focus on improving patient safety through effective leadership and increasing nurse work engagement. Keywords: Clinical Leadership, Work Engagement, Patient Safety Culture, Interprofessional Collaboration

A Strategic Social Media Approach to Enhance Brand Recognition in A University Dental Hospital Hanifah Salma Rosa; Endang Ruswanti; Rokiah Kusumapradja
International Journal of Nursing and Health Services (IJNHS) Vol. 9 No. 1 (2026): International Journal of Nursing and Health Services (IJHNS)
Publisher : Alta Dharma Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35654/ijnhs.v9i1.904

Background: The brand awareness level of the Dental and Oral Teaching Hospital (RSGM-P) at University X remains low, as indicated by the predominance of patients referred by student initiatives (90%) and limited walk-in visits (10%). This may result from the underutilization of social media, low customer engagement, and insufficient electronic word of mouth (eWOM). Objective: This study aims to analyze the effects of social media activities and customer engagement on brand awareness, with eWOM as a mediating variable. Method: A quantitative approach with a cross-sectional design was employed, involving 205 non-student Instagram followers of RSGM-P. Data were analyzed using Structural Equation Modeling (SEM) via LISREL. Results: The findings reveal that social media activity and eWOM significantly influence brand awareness, while customer engagement has no direct effect. However, customer engagement positively influences eWOM, which in turn mediates its effect on brand awareness. Managerial implications emphasize the need for enhanced content strategies, influencer collaboration, and online reputation management. Recommendation: It is recommended that RSGM-P optimize SEO-friendly educational content, strengthen user interactions, and encourage patient reviews as part of brand trust-building efforts. Recomendation: This study contributes to the strategic understanding of digital media utilization in marketing for university-based hospitals

Service Quality and Communication Mediating Services-cape Effects on Patient Experience in Pharmacy Installation Ketut Yuliani Wijaya; Rokiah Kusumapradja; Muhammad Fachruddin Arrozi
Global Management: International Journal of Management Science and Entrepreneurship Vol. 3 No. 1 (2026): February: Global Management: International Journal of Management Science and En
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/globalmanagement.v3i1.524

Patient experience reflects patient’s comprehensive perceptions of service quality, the physical environment, and communication with healthcare providers. This study was motivated by the need to foster positive patient experience in the Pharmacy Installation of Graha Sehat Hospital, Probolinggo through improvements in service quality, servicescape, and effective communication. The objective of this research was to analyze the effects of service quality and servicescape on patient experience, with effective communication serving as an intervening variable. A quantitative approach was employed using Structural Equation Modeling (SEM) with AMOS. A total of 180 outpatient pharmacy patients were selected through voluntary sampling, with the sample size determined based on Hair’s method. The findings indicate that service quality, servicescape, and effective communication simultaneously exert a positive and significant effect on patient experience. Partially, service quality has a positive and significant effect on patient experience, while servicescape does not have a direct significant effect on patient experience. Effective communication, however, demonstrates a positive and significant influence on patient experience. Furthermore, effective communication significantly mediates the relationship between servicescape and patient experience, but it does not mediate the relationship between service quality and patient experience. The managerial implications for hospital management highlight the need to strengthen service quality improvement strategies, optimize spatial layout and environmental comfort in the pharmacy setting, and establish concise communication standards that include essential medication counseling points. Such measures are necessary to ensure that communication quality remains consistent, even during peak patient volume periods with limited-service time.

PERAN ASOSIASI MEREK MEMEDIASI PEMASARAN MEDIA SOSIAL DAN PENGALAMAN PASIEN TERHADAP NIAT KUNJUNGAN ULANG IRMA SURYANI; APRILIA RINA YANTI; ROKIAH KUSUMAPRADJA
Journal of Nursing and Public Health Vol 13 No 1 (2025)
Publisher : UNIVED Press, Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jnph.v13i1.8493

Pendahuluan: Penelitian ini berdasarkan hasil observasi awal yang menunjukkan adanya penurunan jumlah pasien kategori non-BPJS di tahun 2023. Penelitian ini bertujuan untuk mengungkap secara empiris pengaruh pemasaran media sosial dan pengalaman pasien terhadap niat kunjungan ulang dengan asosiasi merek sebagai variabel intervening. Metode: Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional. Populasi yang digunakan adalah pasien rawat jalan umum yang telah berkunjung lebih dari sekali. Teknik pengambilan sampel dilakukan dengan metode non-probability, dengan perhitungan yang mengalikan jumlah indikator dengan 5 kali observasi, sehingga diperoleh sampel sebanyak 250 responden. Data dikumpulkan menggunakan kuesioner, sementara analisis data dilakukan dengan metode three-box dan PLS-SEM menggunakan program Smart-PLS. Hasil dan Pembahasan: Hasil penelitian membuktikan bahwa pemasaran media sosial dan pengalaman pasien memiliki pengaruh signifikan terhadap niat kunjungan ulang dengan asosiasi merek sebagai variabel intervening. Kedua variabel tersebut berpengaruh positif terhadap asosiasi merek dan niat kunjungan ulang. Asosiasi merek juga memberikan pengaruh signifikan terhadap niat kunjungan ulang serta memediasi pengaruh pemasaran media sosial dan pengalaman pasien. Kesimpulan: Di antara variabel yang diuji, asosiasi merek adalah variabel paling dominan dalam memengaruhi niat kunjungan ulang, sedangkan pemasaran media sosial memiliki pengaruh paling lemah.

Co-Authors ., Astina A. Stefanus Andi Pranata Abdul Kadir Agusdini Banun Saptaningsih Ahmad Fauzi Aida, Mus Aini Nadhifah Alice Cynthia Dewi Al’adli, Aqdam Fauqo Amalia, Siti Nur Anang Suryana Andri J. Girsang Andry Andry ANDRY, ANDRY Aprianes Wijaya APRILIA RINA YANTI Arif Rahman Hakim Arrozi Arrozi Arrozi, Muhammad Fachrudin Artha Manurung, Derty Ully Assyifa Azizah Fernendes Athika Rodhya Aytan Azizli Ayu Larasati Azis, Awalia Bayu Martanto Adji, Bayu Martanto Boby Krismanto Pello Cahyana, Misan Cahyarini, Cahyarini Candra Saputra Chandra Megah Channesya Meilinsye Sampetoding CSP Wekadigunawan Dalle, Muhammad Basri Daniel Novian Dharma Setia Budi Deasy Nurindah Sari Defi Cynthia Dewi Denny Khusen Desy Trisnawati Dewi Kuraesin Dewi Oktaviani, Dewi Dharmawan, Hery Dian Gema Rizkia Dian Gema Rizkia Duta Liana Dwi Purnomo Dwi Yanti Elok Palupi Dwi Zulfita Dwinijanti, Lenny Edward Marpaung, Yohan Ellya Niken Prastiwi Elvina. R. M Endang Ruswanti Endang Ruswanti Entin Kartikasari Erry Yudhya Mulyani Evi Maris Sahara Fanya Fanya Febrian Tan Jaya Febriansyah Febriansyah Feby Wulansari Feri Dian Sanubari Ferry Victor Firmansye Ika Panggulu Fitri Lismaini Fitria Sarnita Fransisca Fransisca Fresley Hutapea Frizky Ramadhan Girsang, Andri J. Gracesia kwannandar H. Abdul Kadir Hanifah Salma Rosa Harahap, Sabasdin Harizan, Harizan Hasyim Hasyim Ahmad Hasyim Hasyim Hasyim Hasyim hasyim, hasyim HENDRA GUNAWAN B11211055 Henry Andrean Herlina Herlina Herwanto Herwanto Hilmy, M. Reza Hilmy, Mohammad Reza I Ketut Suada Idrus Jus'at IDRUS JUS'AT Idrus Jus'at Idrus Jus’at Ima Rusdiana Indawati, Laela Indriaty, Julia Intan Silviana Intan Silviana Mustikawati Intan Silviana Mustikawati Iqbal Kurniawan Irdan Irma Kartiani IRMA SURYANI Irwan Kusnanda Ismanto, Reno Jack Steven Saripantung Jenmi Silaen Johanes Johanes, Johanes Jus'at, Idrus Jusad, Idrus Jusat, Idrus JUS’AT, IDRUS Kartika Lilisantosa Karyanah, Yayah Kemala Rita Ketut Yuliani Wijaya Kharisma Berlian Sjukri Kurniasih Kurniasih Kurniasih Kurniasih Laelani, Sofi Nur Eka April Laurensia Brigitta Astinawati Lenny Dwinijanti Lia Winarti Lily Widjaya LISA NURBANI Listia Evalina Lucki Lucki M Reza Hilm M. Reza Hilmy M. Tryanza Maulana Maâ€™ruf, Maâ€™ruf Marcia Marcia, Marcia Meilyana Maria Isabela Kwary Meilyana Maria Isabela Kwary Melissa Melissa MF. Arrozi Adhikara Mintarsi Mintarsi Mintarsi, Mintarsi Misan Cahyana Mohamad Reza Hilmy Mohammad Mukhayadi, Mohammad Mohammad Munir Muhammad Arrozi Muhammad Fachruddin Arrozi Mulyanah Mulyanah Mulyanah, Mulyanah Mulyati Mulyati Mulyati Mulyati Munawar Mus Aida Mustikawati, Intan Silviana Namira Azzahra Natsir Nugroho Ningsi, Fitri Nofierni, Nofierni Noorsidi Aizuddin Bin Mat Noor Nora Aminayanti Nova Tri Handriyanto Nuraeni, Neli Nurdianah, Nurdianah Nursiah Nursiah Nusrat, Mavika Tarika Oscar, Rinaldi Paramina, Quintina Pathiussina, Rimba Trishuta Pratiwiningsih, Amanda Purba, Elida Junita Putri Sari Sumarty Meliala R. M, Elvina. Rachmad Tyas Dwinata Rahmadina, Rahmadina Ramli Ramli Rasipin Rasipin Rian Adi Pamungkas Rina Anindita Rina Mutiara Rina Mutiara Rizkaully Permatasari Fitrianingsih Rizkia, Dian Gema Roro Kusnabilla Erfa Roveny Roveny Rudyanto Rudyanto Ruga, Forestriano Bayu Putra Ruth Novia Elnasanti Sabarudin Sabarudin Sabasdin Harahap Samerdanta Pusaka Samerdanta Pusaka Sandra Dewi sandra dewi Sandra dewi Sekar Asmara Jayaning Diah Setiawan, Eka Shella Vina Putri Silviana Mustikawati, Intan Sirait, Anton MJ Siska Nerita Siswanto Sofia Tresia Sri kurnia wati Suriviana Suriviana SURYANTI, DESTI IKA Susanti Sugianto Susilawati Susilawati Synthia Sari Toha Tantri Yanuar Rahmat Syah Tengker, Ruth Faleria Titta Gusni Salim Tjipto Rini Tjipto Rini Tobias Reinaldo Toti Tresia, Sofia Triani, Neks Ulfa, Zuriyati Veimina Surya Veithzal Rivai Zainal Venera, Gaby Victor Livinus Victor Livinus, Victor Vitasya Nusantari Vivi Silvia Wahidi, Kemala Rita Wahyudyasa, Putu Tara Judica Wahyuni Dian Wahyuni Dian Purwati Wahyuni Dian Purwati Wahyuni Dian Purwati Waliyudin Waliyudin Wardani, Isma Prasetya Wekadigunawan Wekadigunawan Wekadigunawan Widjaja, Lily Wijaya, Aprianes Windy Ratu Dewi Yanuar Ramadhan Yosritzal, Yosritzal Yuni Asmi Zahratul Idami Zainuddin, Zainuddin Zuriyati Ulfa

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