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Journal : International Journal of Artificial Intelligence Research

Digitalization in Public Administration Services in Indonesia: Pseudo or Real Digitalization Patriani, Ira; Salam, Rahmat; Nuphanudin, Nuphanudin; Masriadi, Masriadi; Dewi, Ni Luh Yulyana
International Journal of Artificial Intelligence Research Vol 6, No 1.1 (2022)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.1.602

Abstract

Indonesia has a plan to implement information and communication technology (ICT) across the vast majority of government functions and public service delivery systems. This is due to the expanding needs of the community, which necessitates that the government be able to deliver good and outstanding service. Previously, the government had implemented e-government, or digitalization of public service processes. However, implementation still requires improvement. It involves the methodical incorporation of innovation into ICT, which ensures bottom-up learning for a seamless digital transformation of public services. Therefore, the purpose of this study is to determine whether the digitalization of public services in Indonesia is a reality or only hype. This study employs a qualitative approach and descriptive methodologies. The study's findings indicate that the reality of digitalizing public services (e-government) is that there are still misconceptions and perspectives that need to be clarified. In general, digitization in public services in Indonesia is in the emerging and enhancing stage; only a tiny number have implemented the interactive setting, so based on the E-Government Development Index (EDGI), Indonesia is lagging among ASEAN countries. The obstacles in the implementation of e-government include low data integration, implementation of e-government, low competence of apparatus, etc., so a strategy is needed to develop digitization in public administration services.
Co-Authors Abida, Innafi Hamda Adinda, Valisca Agatin, Yovi Fauziah Aini, Amanda Sefrilisa Aini, Nushah Ainun Jariyah Ainur Rifqi, Ainur Aishah, Aishah Aj-Jaudah, Salsabila Alami, M Rafi Alamsyah - Alvian, Aqilla Rizki Amalia, Diva Nisa Amalia, Kaniati Amrozi Khamidi Andoyo Sastromiharjo Anggoro, Gymnastiar Zidan Dwi Angraeni, Devita Ansori, Aristawidya Ansori, Aristawidya Salsabila Aprilia, Marshanda Arianti, Dwi Rachma Awaliyah, Nabilah Putri Ayu Wulandari Bela Elqaweliya Benny Lule Berliana, Fharadia Rachma Bikhubbillah, Moh A'rif Cahyani, Annisa Amelia Cahyanti, Adelia Nasha Fitri Damashita, Florencya Agatha Damayanti, Sofia Dwi Danny Meirawan Dharmawan, Dhany Isnaeni Diah Rahmawati Diding Nurdin, Diding Dwica Briana, Titi Emor, Dewi Dian Eni Setyowati Erika, Cintami Nur Ernawati, Yesti Puri ERNY ROESMININGSIH Farihah, Azza Atiqotul Maula Al Fatma, Arik Nabila Felisa, Adinda Safa Felita, Almira Vashti Fitri, Diffa Aulia Fitria, Rezki Nurma Gamaliel, F.X. Ghorizah, Fithrotul Ghozali, Ghozali Gusti G. P, Esa Putra Bayu Haimah, Haimah Harnum Lestari, Difa Helda Kusuma Wardani, Helda Kusuma Herdianti, Nadira Ferisa Huda, Mi'rojul Illa Azzahra, Naya Ilmi, Bahriatul Imtiyaz, Adelia Retno Irdina, Ishfi Nur Isah Cahyani Istighfarin, Clara Avilu Istnaini, Hanun Jannah, Fithri Annisaul Khair, Otti Ilham Khulud, Khulud Krishnandya, Kharizha Lazuardy, Dellast A’yunil Limpele, Briana Lina, Hasna Nur Lintang, Rehan Puspa Listari, Nabilah Dwi Lumbantoruan, Cryzelda Minerva Ma'rifah, Ainun Maharani, Dian Kusuma Masriadi, Masriadi Maulana, Dimas Habib Maulana, Mokhamad Nizar Maulana, Rafli Firzatullah Maulani, Novia Ma’rifah, Ainun Mohammad Syahidul Haq Muhammad Iqbal Muhammad Kristiawan Mutiarani Zahra, Rastya Nani Nani Nawangsari, Dewi Cantika Ni Luh Yulyana Dewi Ningrum, Refkli Lifdia Kusuma Nunuk Hariyati Nurdin, Muhammad Surya Afrizal Nurisma, Anggis Rahma Nurlaila, Ayu Pagestu, Jesti Argi Yuan Palupi, Fathurahmah Indah Patriani, Ira Pattipeilohy, Poltjes Pratama, Selviana Alifvia Wahyu Prihatin, Eka Putra, Sandi Mirza Putri Aisyah, Viana Putri, Rizka Nadilla Rafifatur Rozany, Nasywa Rahma Ayu Wulandari Ramadhani, Adinda Dwi Rohmatulloh, Habib Rosyidi, Muhammad Rowiari, Destriani Natalia Roza, Yanti Mulia Sa’ud, Udin Syaefudin Salam, Rahmat Salsabila, Putti Erian Salsabila, Widya Alista Santoso, Nabila Dwi Wahyu Sari, Dewi Candra Kartika Sari, Dwi Indah Puspita Satori, Djam’an Savitri, Salma Sembiring, Rinawati Senduk, Agnes Pratiwi Setianingsih, Aida Yuniati Shelly Andari Sitohang, Lidya Lestari Sumiyadi Sumiyadi Supriyanto Supriyanto TRIHANTOYO, SYUNU Trihanyoto, Syunu Tsaabita, Aldila Nisa Ilmatu Untami, Dian Tri Usmi, Rianda Veroniva, Junia Thre Wahyudi Wahyudi Wahyuni, Jauhar Wasil, Mohammad Webiatama, Falfa Dwika Windasari Windasari, Windasari Wulan Ndari, Novita Wulandari, Retno Innesh Yanuar, Marsya Jovita Putri Yosafikri, Rahmahdan Qalbi Yuliastuti, Lisa Aprelia ZA, Saida Zainurossalamia Zahra, Nadia Lailatuz Zamzami, Ma’in Zarkachi, Imam