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All Journal Jurnal Ilmu Manajemen (JIM) JEES (Journal of English Educators Society) IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Jurnal Ilmiah KOMPUTASI MEDIAPSI Jurnal EMT KITA Pendas : Jurnah Ilmiah Pendidikan Dasar ELT-Lectura Spatial : Wahana Komunikasi dan Informasi Geografi Insight: Jurnal Ilmiah Psikologi Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Jurnal Psikologi : Jurnal Ilmiah Fakultas Psikologi Universitas Yudharta Pasuruan Jurnal Abdimas Mandiri Paramasastra: Jurnal Ilmiah Bahasa Sastra dan Pembelajarannya Mandalika Mathematics and Educations Journal Academia Open G-Couns: Jurnal Bimbingan dan Konseling Accurate: Journal of Mechanical Engineering and Science Procedia : Studi Kasus dan Intervensi Psikologi Industrika : Jurnal Ilmiah Teknik Industri Journal of Tourism Sustainability International Journal of Science and Society (IJSOC) Window of Nursing Journal Social Science Studies Indonesian Journal of Business Analytics (IJBA) Procedia of Social Sciences and Humanities Jurnal Pengabdian Masyarakat Indonesia (JPMI) Elementary School: Jurnal Pendidikan dan Pembelajaran ke-SD-an Jurnal Pengabdian Masyarakat Sains dan Teknologi Journal Of Indonesian Social Society JPMP Web of Scientist: International Scientific Research Journal INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Prosiding Temu Ilmiah Nasional Guru Gudang Jurnal Pengabdian Masyarakat i-Plural Tadulako Social Science and Humaniora Journal PESHUM Dinamis: Jurnal Pengabdian Kepada Masyarakat IJOT International Journal of Social, Economic, and Business JIMKI: Jurnal Ilmiah Mahasiswa Kedokteran Indonesia Proceeding of International Conference on Social Science and Humanity
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Journal : Jurnal Ilmu Manajemen (JIM)

 1 
THE EFFECT OF EMOTIONAL ATTACHMENT AND FANATICISM TOWARDS REPURCHASE INTENTION OFFICIAL LIGHTSTICK “CARATBONG” 3rd VERSION: (Study on K-Pop Fans SEVENTEEN in Indonesia) Andini, Pitaloka; Widyastuti
Jurnal Ilmu Manajemen Vol. 12 No. 4 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v12n4.p816-828

Abstract

This research attempts to identify the effect of emotional attachment and fanaticism on repurchase intention. The independent variables of this research are emotional attachment and fanaticism. Meanwhile, the dependent variable is repurchase intention. The population of this research is K-Pop group SEVENTEEN’s fandom (CARAT) in Indonesia. The sample was adjusted to a market testing study, consists of 200 respondents. Using multiple linear regression, this research finds that emotional attachment doesn’t affect repurchase intention of the official lighstick CARATBONG. This means that even if emotional attachment is high, it does not necessarily increase repurchase intention of the Official Lightstick CARATBONG product. On the other hand, fanaticism has a positive and significant effect on repurchase intention. This means that if the level of fanaticism is high, the intention to repurchase the Official Lightstick CARATBONG product will increase. The practical implication of this research is business owner must review every design and characteristic of the products they will market, especially those related to fangirling activities.
Pengaruh suasana toko dan kemudahan pada niat pembelian ulang di coffee shop Septasari Cahya Nazhifah; Widyastuti
Jurnal Ilmu Manajemen Vol. 13 No. 2 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v13n2.p474-481

Abstract

This study aims to examine the influence of store atmosphere and convenience on repurchase intention at coffee shops. As coffee shops have become a popular destination for young professionals to work, study, and socialize, understanding factors that encourage repeat visits is crucial for business sustainability. A quantitative method with an explanatory research design was employed. Data were collected from 97 respondents who had visited Tomoro Coffee at least twice in the last three months. Using purposive sampling, the study applied multiple linear regression analysis through SPSS version 25. The findings reveal that both store atmosphere and convenience significantly affect repurchase intention. A pleasant and well-designed store atmosphere, including lighting and seating arrangement, contributes to a positive customer experience. Convenience, such as ease of ordering, accessibility, and efficient service, also plays a key role in encouraging repeat purchases. The model explains 67.9% of the variation in repurchase intention. The implications of this study suggest that coffee shops should continue improving its store environment and service convenience. Special attention should be given to aspects with low customer ratings, such as background music and complaint handling. Future research may consider including other influencing variables like price, lifestyle, and service quality to enrich the understanding of customer loyalty in the coffee shop industry.
Pengaruh permusuhan konsumen terhadap niat boikot pada merek McDonald’s melalui kontrol perilaku yang dirasakan Kholisoh, Titik Dewi; Widyastuti
Jurnal Ilmu Manajemen Vol. 13 No. 2 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v13n2.p460-473

Abstract

This study investigates the effect of consumer animosity on boycott intention toward the McDonald’s brand, with perceived behavioral control as a mediating variable. Referencing McDonald’s official website, in 2023 the company set a global system sales growth target of 4–5% annually by 2027. However, in the second quarter, global sales declined by 1%, missing the expected 0.5% increase. Additionally, negative sentiment toward McDonald’s surged to 528 mentions, compared to 229 positive.The research used a sample of 220 respondents who had never previously boycotted McDonald’s, were aware of its political affiliations, and had been exposed to the BDS (Boikot, Divestment, Sanctions) Movement. Structural Equation Modeling (SEM) with Partial Least Squares (PLS) was employed using SmartPLS 3.29 software.Results show that consumer animosity has a significant positive effect on perceived behavioral control, which in turn positively influences boycott intention. Consumer animosity also directly influences the intention to boycott, with perceived behavioral control serving as a significant mediating factor.The managerial implication suggests that McDonald’s should adopt a proactive strategy to manage reputational risk stemming from political controversies. This includes enhanced employee training, meaningful consumer engagement, and the use of data-driven decision-making to safeguard brand trust and sustain long-term performance.
Pengaruh E-Service Quality dan E-Trust terhadap Continuance Intention melalui E-Satisfaction sebagai Variabel Mediasi (Studi pada Aplikasi Access By KAI) Arfiansyah, Valdi; Widyastuti
Jurnal Ilmu Manajemen Vol. 12 No. 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jim.v12n3.p554-568

Abstract

PT Kereta Api Indonesia (Persero) has developed the latest application change for ordering and booking train tickets from KAI Access to Access by KAI on August 10 2023. It can be seen that the KAI application's Customer Satisfaction Index (CSI) in 2023 will reach 4, 14 (very good). However, according to the Google Play Store and App Store review ratings in 2023, user satisfaction with the Access by KAI application is very low, with an average score of 2.1 (Google Play Store) and 1.5 (App Store). This research aims to discuss and analyse the influence of e-service quality and e-trust on continuance intention through e-satisfaction as a mediating variable in the Access by KAI application. This quantitative research uses path analysis statistics by taking a sample of 200 respondents using a non-probability sampling approach with purposive sampling. The findings of this research indicate that e-satisfaction is significantly influenced by e-service quality and e-trust. In addition, continuance intention is significantly influenced by e-service quality and e-satisfaction but not by e-trust. In addition, e-satisfaction mediates the relationship between e-service quality and e-trust on continuance intention. The implications of this research provide valuable insight for PT KAI to understand how improving e-service quality and e-trust can contribute to the continuance intention of application users. PT KAI can also design a marketing strategy that focuses on increasing e-satisfaction to ensure that increasing e-service quality and e-trust can influence the continuance intention of application users.
Co-Authors AA Sudharmawan, AA Aat Ruchiat Nugraha Abyan, Ramzi Ade Risna Sari Adesia Kurnia Tahir Agus Frianto Agustina Widianti Ahmad Munir Ahmad Ridfah Ali Mustofa Ali Saukah Almanda Meidynita Kadir Alvara, Kayla Mutiara Amalia Novarita Amri Mustaqim, Benor Anam Sutopo Andini, Pitaloka Andrian, Zulkifli Andro Ruben Runtu Anggraini, Dita Anindya, R.A.Sekar Ciptaning Arfiansyah, Valdi Arya Ady Nugroho Arya Brahmanta Asnaniar, Wa Ode Sri Aulia, Danisya Ersadianis Awaluddin, Andi Sopy Bambang Sumardjoko Bayu Prabowo, Puguh Benny Dhevyanto Budi Murtiasa Budi Santoso Cahyaningrum, Kartika Cane Lukisari Cane Lukisari, Cane Cholichul Hadi Cholifah , Siti Damar Prasmusinto Darsinah Darsinah Destari Putri Chaerunnisa Dian Rachmawati Afandi dwi wahyono Dyah Ayu Retno Wulan Dyah Sulistyaningsih eddy hermanto Eko Ari Wibowo Emy Khoironi Endah Wahjuningsih Endang Fauziati Fahmawati, Zaki Nur Fajar Rezki Wahyuni Fani Pangabdian, Fani Farra Dwi Susilo Wardhani Felicia, Ivana Fitria Rahmitasari Galih Mahardika Munandar Gangka, Nur Arrad Tenri Ghozali Rusyid Affandi Haerani Nur Hamim, Sumi Amariena Handayani, Budi Hansen Kurniawan Harnowo, Setyo Harsono Hasibuan, Anjani Vicka Prasasti Hery Supriyadi Hidayatullah Icha Artyas Annariswati, Icha Artyas Ida Betanursanti Ida Betanursanti Illahi, Ristu Adi Putri Ima Faizah Ismail Jizaira Qaza Sanzabillah Harun Sally Jumi Oktaviasari Jumiati Audina Rappan Karlina Samadi, Karlina Kemal Asyidiq, Muhammad Khafifah Indah Ramadhani Khoironi, Emy Kholisoh, Titik Dewi Kurniati Zainuddin, Kurniati Kurniawan, Hansen Kurniawan, Muhammad Fariez Kusumasari, Peni Laili, Nurfi Lazuwardiyyah, Fairuz Maliki , Rendra Zainal Manaf, Ahnaf Markhamah Meinar Nur Ashrin MeraldaRsoyy Moch. Bahak Udin By Arifin MONIKA TIARAWATI Muhamad Irfan Florid Muhammad Nur Hidayat Nurdin Muhammad Nur Wahyu Hidayah Murfiah Dewi Wulandari Nabila Fitri Rahmawati Nabila Putri Utami Nadia Asandimitra Haryono Narapati, Rama Aditya Natasya Azhara Mira Savira Nawangsari, Nur Ainy Fardana Nilawati, Nina Nindria Untarini Nining Setya Ningsih Nisa, Alditta Khoirun Novendy Yoyada Novita, Yulia Nugroho, Him'mawan Adi Nur Ashrin, Meinar Nur Ismy Latif Nur‘ainingsih, Dyah Pamungkas, Krisna Adhi Peni Kusumasari Pentatito Gunowibowo Pradani, Zalza Putri Pratama, Zikri Fatua Puspitasari, Anis Fadila Puspitasari, Elya Ika Putri, Febyani Amanda Rahmat Hidayat Ratih Kuswidyasari Rini Pratiwi RIRIN PUSPARINI Risma Fadhilia Arsy Rizqi, Additya Rosita Irmawati, Ari Sabar Narimo Salampessy, Maryam Saputra , Iwan Alim Sayyidah Ummu Kalzum Septasari Cahya Nazhifah Septiawan, Darul SLAMET SETIAWAN Sulistyaningsih, Dyah Syamsulina Revianti Talitha Ayu Ramadhani Theofilus Ummu Hani Wahyuningsih, Erfiana Wibowo, Eko Ari Widaningsih Widianti, Agustina Widya Anggrianita Ramadhani Wulandari, Amalia Seha Ya'la , Zakira Raihani Yessy Artanti Zahira, Safna Tiara Zulkifli ZUMROTIN NISA