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Digital Literacy Skills in Improving the Performance of MSMEs in Indonesia : A Systematic Literature Review Oktavianti, Indira; Budi Eko Soetjipto
International Journal of Economics and Management Sciences Vol. 2 No. 2 (2025): May : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v2i2.662

Abstract

Digital literacy at the Micro, Small and Medium Enterprises (MSME) scale is part of the digital transformation that can drive economic growth in Indonesia. Business actors are required to have digital skills, one of the important aspects to build a sustainable strategy as a form of solution for business people in an effort to develop their business. This research aims to explore the understanding of digital literacy among Indonesian MSMEs, focusing on the development of digital transformation, digital adoption, challenges and obstacles, and strategies used for business sustainability. The method used in this research is Systematic Literature Review (SLR) with stages: planning, implementation, and reporting. SLR in this study was conducted using a collection of literature studies published from January 2020 to October 2024. The results of this study indicate that digital literacy is an important factor affecting performance among MSMEs, through skills in utilizing digital platform opportunities in the context of business development such as e-commerce platforms. Challenges faced such as limited resources in managing technological devices and lack of digital literacy can be overcome by implementing strategies to improve skills and understanding related to digitalization, fostering a supportive ecosystem, and socializing the importance of entrepreneurial leadership optimally to achieve sustainable growth and higher competitiveness.
Exploring the Impact of Gamification and Relationship Marketing on Gen Z Loyalty: Evidence from Indonesian Culinary MSMEs Alberta Adinata; Budi Eko Soetjipto
International Journal of Economics and Management Sciences Vol. 2 No. 2 (2025): May : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v2i2.725

Abstract

In the face of an increasingly competitive landscape, culinary MSMEs in Indonesia are required to not only offer quality products, but also create interactive and emotional consumer experiences. This study aims to investigate the mediating role of loyalty programs in influencing the relationship between gamification and relationship marketing on Gen Z consumer loyalty. Using a quantitative approach through online questionnaire distribution to 385 Gen Z respondents on social media, the results show that both gamification and relationship marketing have a significant direct influence on consumer loyalty, as well as an indirect influence through the mediation of loyalty programs. The findings confirm that the integration of gamification elements-such as challenges, point systems, and leaderboards-in loyalty programs can generate intrinsic motivation that strengthens consumers' emotional engagement. Meanwhile, a relationship marketing approach based on trust and personalization encourages long-term commitment. This research extends the application of the Commitment-Trust and Self-Determination theories in the digital-native context, and makes a conceptual contribution to the strategic design of experiential loyalty programs for culinary MSMEs targeting Gen Z consumers. The practical implication is that business owners need to build a loyalty ecosystem that is not only functional, but also fun and emotionally meaningful.
Enhancing International SME Competitiveness through Machine Learning Driven Market Analysis : A Mixed Methods Approach Muhammad Tody Arsyianto; Budi Eko Soetjipto
International Journal of Economics, Management and Accounting Vol. 2 No. 3 (2025): International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v2i3.676

Abstract

Despite their 45% contribution to the global economy, international micro, small, and medium-sized enterprises (MSMEs) face considerable obstacles in enhancing their global competitiveness because they lack the resources and access to efficient market analysis (OECD, 2025). In order to optimize cross-border MSME market analysis, this research attempts to construct a machine learning (ML) model coupled with a mixed-methods approach. A combination of quantitative (XGBoost and SEM-AMOS were used to analyze transaction data of 500 Indonesian export MSMEs 2020–2024) and qualitative (interviews with 15 MSME players) methods showed that the XGBoost model achieved 89% accuracy in predicting market trends, with key variables including exchange rate fluctuations (19%) and social media sentiment (28%). According to qualitative findings, the ML model does not identify cross-border regulatory constraints that 65% of MSMEs must deal with. These results validate market intelligence powered by AI as a strategic asset, extending the Resource-Based View paradigm. The significance of contextual adaptation and technological integration in the digital transformation of MSMEs is emphasized by this study.
Data-Driven Management : Utilisation of Big Data in HR Decision Making in the Digital Age Ivan Widjaja; Budi Eko Soetjipto
Digital Innovation : International Journal of Management Vol. 2 No. 2 (2025): Digital Innovation : International Journal of Management
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/digitalinnovation.v2i2.320

Abstract

The development of digital technology has encouraged organisations to adopt big data analytics in human resource management (HRM), but there are still challenges in leveraging it for effective decision-making. This study aims to investigate the effect of big data utilisation on the quality of HR decision-making and identify the supporting and inhibiting factors for its implementation. A quantitative method with purposive sampling survey was conducted on 100-150 respondents from companies that have implemented big data-based management information systems and HR analytics. Data were analysed using Structural Equation Modeling (SEM) with AMOS software. The results showed that big data analytics significantly improved the quality of HR decision-making, with HR digital competencies and organisational culture as important mediating factors. However, challenges related to cultural resistance and limited expertise were found to affect the effectiveness of implementation. The practical implications of this research emphasise the importance of HR digital capacity building and ethical data governance to support the transformation of HRM into an adaptive strategic function in the digital era. This research also contributes to the development of data-driven management theory with a holistic approach that integrates technical, human, and ethical aspects.
The Effect of Emotional Intelligence, Intellectual Intelligence, and Spiritual Intelligence on Employee Performance through Job Satisfaction as an Intervening Variable (Study on Employees of JNE Malang City) Amirudin; Pratikto, Heri; Soetjipto, Budi Eko
Asian Journal of Management Analytics Vol. 3 No. 1 (2024): January 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ajma.v3i1.7029

Abstract

This study aims to explain the effect of emotional intelligence, intellectual, and spiritual intelligence on employee performance through job satisfaction as an intervening variable (On JNE Employees in Malang City).From the test results obtained the results Emotional Intelligence has a direct and significant effect on Job Satisfaction. Emotional Intelligence has a direct and significant effect on Employee Performance. Intellectual Intelligence has a direct and significant effect on Employee Performance. Spiritual Intelligence has a direct and significant effect on Employee Performance. Emotional Intelligence has an indirect and significant effect on Employee Performance through Job Satisfaction. Intellectual Intelligence has an indirect and significant effect on Employee Performance through Job Satisfaction. Spiritual Intelligence has an indirect and significant effect on Employee Performance through Job Satisfaction.
Literature Review Of Demographic Influences On Employee Performance In Manufacturing Companies In Developing Countries Rachman, Tutut Arif; Soetjipto, Budi Eko; Wardana, Ludi Wishnu
International Humanity Advance, Business & Sciences Vol 2 No 4 (2025): April
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v2i4.452

Abstract

This study aims to investigate and synthesize publications related to the demographic factors that affect the employee performance of manufacturing companies in developing countries. This study uses the SLR method with PRISMA steps. Articles filtered from the Sage Journals, Science Direct, Taylor & Francis journal databases, and additional ones from these databases with topics and keywords related to the influence of demographics on employee performance, with research locations in developing countries, published between 2023 and 2025, totaling 34,511 articles. After elimination according to the criteria, only 14 articles were considered and extracted. The results of the synthesis show that the demographic factors that influence are education level (hard skills and soft skills), age, and gender, in addition to the phenomena that influence demographics, such as culture in the work environment, and COVID-19, also affect employee performance. This research can be used by human resource managers in manufacturing companies as a consideration in managing employees, and this research can be used as a reference for further research.
Analysis Of The Relationship Between Business Ethics and Sustainability in Companies Working In The Public Sector: A Systematic Literature Review Esvanti, Mirza; Soetjipto, Budi Eko
International Humanity Advance, Business & Sciences Vol 2 No 3 (2025): January
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v2i3.506

Abstract

This study aims to analyze the relationship between business ethics and sustainability business in companies that establish partnerships with the public sector through a Systematic Literature Review (SLR) approach. The background of this study is based on the increasing pressure on companies to not only pursue economic profit, but also pay attention to social and environmental responsibility, especially in the context of collaboration with government agencies. This study examines 16 scientific articles published between 2020 and 2025, obtained from the Scopus database. The analysis shows that the application of business ethics principles such as transparency, accountability, fairness and integrity has a positive correlation with the success of sustainability initiatives. Collaboration with the public sector reinforces the urgency of implementing ethics, given the demands of regulatory compliance and higher social expectations. In addition, business ethics serves as a foundation for building trust between parties, which is key to long-term sustainability. This study recommends the systematic integration of ethics into business strategy, as well as the need for public policies that encourage sustainable business practices through ethical and responsible partnerships.
Impact of Word of Mouth and Purchase Decision on Brand Image of Viral Food within Marketing Strategy: A Systematic Literature Review Nafisah, A’isy Fiklil; Soetjipto, Budi Eko
International Humanity Advance, Business & Sciences Vol 3 No 1 (2025): July
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/ijhabs.v3i1.540

Abstract

The contemporary marketing landscape emphasizes the importance of brand image and brand equity for competitive advantage. Viral food, fueled by digital technology and social media, presents a unique context where Word-of-Mouth (WOM) significantly influences consumer perception and purchase decisions, subsequently shaping brand image and equity. While existing research explores WOM, purchase decisions, brand image, and brand equity individually, a gap exists in understanding their integrated roles within the viral food phenomenon. This study addresses this gap by employing a Systematic Literature Review (SLR) to investigate how different forms of WOM and consumer purchase experiences uniquely contribute to the brand image and equity of viral food. Furthermore, it examines the strategic role of marketing efforts in leveraging WOM and influencing purchase decisions to build strong brand image and sustainable brand equity in this dynamic environment. This research aims to develop an integrated conceptual model and provide valuable insights for marketers in managing viral food brands and capitalizing on their often-fleeting popularity to build lasting brand equity. The findings will contribute to both theoretical understanding and practical application in the context of managing brands within temporary trends
THE INFLUENCE OF WORK LIFE BALANCE AND WORK FROM HOME ON WORK PRODUCTIVITY: A SYSTEMATIC LITERATURE REVIEW (SLR) Ismawati, Ismawati; Soetjipto, Budi Eko; Sopiah, Sopiah
International Journal of Business, Law, and Education Vol. 4 No. 2 (2023): International Journal of Business, Law, and Education
Publisher : IJBLE Scientific Publications Community Inc.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ijble.v4i2.212

Abstract

This study develops the influence of organizational support on work productivity with systematic literature reviews that have been carried out as needed and beneficial to work life balance and work from home, with professional involvement that results in performance and responsibility in personal life can reduce conflict and is performance-based. The research method used uses two qualitative and quantitative approaches, in the form of a systematic literature review (SLR) using PRISMA and bibliometric analysis using the VOSviewer application. With the results of research WFH has a significant positive impact on individual emotional well-being and balance, increasing happiness, reducing emotional sensitivity, and increasing time efficiency and productivity. Good management and a balanced approach are essential to ensure the implementation of WFH provides maximum benefits to individuals and organizations. The success of WFH depends on the ability to overcome these challenges and create a productive and healthy work environment for all parties involved. WLB and the implementation of policies that support employees' work-life balance, such as flexibility in time, location, work schedules, and leave provisions.
Exploring the Interplay of Perceived Organizational Support, Fringe Benefits, Work Resilience, and Self-Efficacy in Predicting Employee Performance Pramita, Cindy; Soetjipto, Budi Eko
International Journal of Social Science and Community Service Vol. 3 No. 2 (2025): April
Publisher : CV. Proaksara Global Transeduka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70865/ijsscs.v3i2.87

Abstract

In an era of increasingly dynamic business competition, improving employee performance is a top priority for organisations. One strategic approach that has been widely researched is Perceived Organizational Support (POS), which is the employee's perception of the extent to which the organisation values their contribution and cares about their well-being. This study aims to explore the relationship between POS, fringe benefits, work resilience, and self-efficacy in predicting employee performance. This study uses a qualitative approach through a systematic literature study of various relevant national and international scientific journals. The results show that POS has a positive effect on employee performance, and this effect is mediated by the presence of fringe benefits. Meanwhile, work resilience and self-efficacy act as moderator variables that strengthen the relationship between POS and performance. The implications of this study emphasise the importance of organisations in creating a supportive work environment, providing competitive benefits, and empowering the psychological aspects of employees to increase work productivity in a sustainable manner. The findings can serve as a basis for developing more effective and long-term orientated human resource management strategies.
Co-Authors A. Rosyid Al Atok, A. Rosyid Al Abdulloh Abdulloh Ach. Amirudin Achmad Nuril Huda Adi Hermawansyah Afif Nur Rahmadi Agria Golda Vegetari Agung Winarno Agus Hermawan Agus Hermawan Agustin, Resty Ahmad Zaki Azzuhairi Aji Fitriani, Sofa Akhmad Sanhaji Alamsyahrony, Syahidi Alberta Adinata Amirudin ANANDA SETIAWAN Andaryanto, Andaryanto Andika Wulan Febriani Anindya, Dara Anita Nurgufriani Ari Sapto Ari Sapto Sapto Arief Rahman Hakim Arumdani, Kurnia Aulia Ramadhani Ayu Sukma Arsy Diana Bachtiar Wijaya Bayu Tri Cahya Binti Nurhaniyah Budi Utami Cici Anggraini Cindy Pramita Cipto Wardoyo Cristian Polamolo Danang Prastyo Dara Anindya Putri Umagapi Dayat, M Dewi Nurjannah Diah Saputri, Dilla Ajeng Diana Dwi Kusumasari Dianti, Ine Luna Didik Hariyanto Dwi Andre Vebriansyah Dwi Hasmidyani Dyah Arini Rudiningtyas Early Harison Mahardhika EFA WAHYU PRASTYANINGTYAS, EFA WAHYU Ely Siswanto Erfan Efendi Erita Febri Lestari Erna Retno Rahadjeng Ery Tri Djatmika RWW Esti Nurwulan Esvanti, Mirza Esy Nur Aisyah Etty Soesilowati Eva, Nur Fadali Rahman Fahma Diena Achmada Fajar Budiyanto Farij Ibadil Maula Farika Nursasi Fauji, Diah Ayu Septi Fazlur Rahman Rahawarin Fazri, Narotama Aulia Febriani, Evi Feri Andika Prasetya, Feri Andika Fika Dwi Rahmania Fulgentius Danardana Murwani Gleydis Harwida Gunawan Santoso Hadi Sumarsono Handoyo, Puji Handayati Hanif Rani Iswari Hanurawan, Fattah Hardika Hardika Hari Wahyono Haribowo, Siget Fitrianto Heri Pratikto Hetti Rahmawati Hety Mustika Ani Hikmawati, Kuncoro Aprilia I Made Suardana Ig Jarot Febri Setyo Wibowo Ika Andrini Farida Iklil Abdul Hamid Zuhri Imam Mukhlis Islami, Khansa Ismawati Ismawati Ismayantika Dyah Puspasari Ita Athia Ivan Widjaja Joko Kurniawan Joko Kurniawan Karina Kemala Sari Ketut Bayu Tresna Prasetya Kurniawan, Dediek Tri Landreas Utama Lie Laurentius Saptono Lestari, Erita Febri Ludi Wishnu Wardana Ludi Wishnu Wardana Ludi Wisnu Wardhana Ludi Wisnu Wardhana Ludi Wisnuwardhana M Dayat M Dayat M. Cholid Mawardi M. Dayat Madziatul Churiyah Mahmud Mahmud Mahmud Mahmud Martha, Jefry Aulia Martin Martin Masula, Fariham Meidiaputri, Riza Dwi Miranti, Liana Mohammad Zainuddin, Mohammad Muhammad Maulana Ibrahim Muhammad Tody Arsyianto Muhizan Tamimi Mukhamad Najib Mulyono, Lia Anggraini Nafisah, A’isy Fiklil Nasihiyah Purwaning Wulan Nilamsari, Dwi Nurdin, Prabu Nurika Restuningdiah Oktaviani Putri Dita Oktavianti, Indira Pasha, Belvania Maulidhya Petrus Logo Radja Pramita, Cindy Prastyo, Danang Prayoga, Bhima Erlangga Sukma Prita Prasetya Puji Handayati Purwanitasari, Lili Putri, Rifqa Faulia Rachman, Tutut Arif Ramadhani, Aulia Ramadhani Ramandhita Dwi Pranata Ranny Fitria Puspitasari Ratna Dwi Nastiti Rita Anggraini Rahayu Rita Anggraini Rahayu Saptaria, Lina Sapto, Ari Sapto Saputra, Muhamad Ajye Silky Roudhotus Sa’adah Siti Malikhah Towaf Siti Markhamah Siti Zullaikah Multina Putri Sopiah, Sopiah Sopiah, Sopiah Sri Umi Mintarti Subhan, Ega Saiful Sudarmiatin Suganda, Surya Sugeng Hadi Utomo Suharto Suharto Suranto Suranto Syamsul Hadi Syamsul Hadi Syihabudhin SYIHABUDIN, SYIHABUDIN Tamam, Moh. Badrut Tasnim Nikmatullah Realita Titisari Ambarwati Tutut Chusniyah Uki Yonda Asepta Umar Hamdani Utami Widiati Utami, Rizki Amalia Victorio Chipta Gregory Manus Vidya Damayanti Wahjoedi Wahjoedi Wahjoedi Wahyuningsih, Yuli Wahyuningtiyas, Nanik Wardhana, Ludi Wishnu Wardhana, Ludi Wisnu Wening Patmi Rahayu Wenny Eka Prasetiawan Wicaksono, Ahmad Tibrizi Soni Witjaksono Adi Pangestu Yenny Fardilla Yohanes Wibisono Yudiarto Perdana Putra Yuli Soesetio Zenitha Kurnia Putri