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Budi Eko Soetjipto

Universitas Negeri Malang

Author-ID : 2395108

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A Systematic Literature Review: Analyzing Service Quality Through User Reviews Using Machine Learning Approaches Dwi Andre Vebriansyah; Budi Eko Soetjipto; Ludi Wisnuwardhana
Jurnal Rimba Riset Ilmu manajemen Bisnis dan Akuntansi Vol. 3 No. 2 (2025): Mei : Riset Ilmu Manajemen Bisnis dan Akuntansi
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/rimba.v3i2.1770

This research conducted a systematic literature review of studies related to analyzing service quality based on user reviews with a machine learning approach. A total of 15 international and national journals were analyzed to identify challenges, methods, and trends in research in this aspect. The review results show that Natural Language Processing (NLP) and Sentiment Analysis techniques are the dominant approaches, with machine learning models such as Deep Learning, Naive Bayes, and Support Vector Machine (SVM) being commonly used. The review also identifies research gaps and provides recommendations for future research directions.

Exploring the Effects of Cyberbullying on Empathy and Self-Worth: Insights from Victims and Offenders Irmayanti, Nur; Eko Soetjipto, Budi; Chusniyah, Tutut; Rahmawati, Hetti
Bisma The Journal of Counseling Vol. 9 No. 1 (2025): April
Publisher : Department of Guidance and Counseling, FIP, Undiksha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/bisma.v9i1.94275

The rapid advancement of information technology has expanded social interactions while simultaneously generating negative phenomena such as cyberbullying, which significantly affects individuals' psychological conditions. Cyberbullying can disrupt empathy and self-worth in both victims and offenders, making it essential to be explored comprehensively. This study aims to explore and analyze the effects of empathy and self-worth on involvement in cyberbullying from the perspectives of victims and offenders. A quantitative survey method was employed, using random sampling techniques to recruit 950 high school students as participants. Data were collected through standardized instruments measuring empathy and self-worth, and analyzed using Structural Equation Modeling (SEM). The findings revealed that empathy significantly influenced involvement in cyberbullying; individuals with higher empathy levels were more likely to become victims (β = 0.321, p = 0.003) but less likely to become offenders (β = -0.048, p = 0.044). In contrast, self-worth had a significant effect on victim involvement (β = 0.264, p = 0.003) but showed no significant relationship with offenders (β = 0.011, p = 0.647). These results indicate that empathy functions as a protective factor against becoming a cyberbullying offender while paradoxically increasing vulnerability to victimization. This study is expected to serve as a foundation for developing character-based intervention programs to prevent cyberbullying in educational environments.

The Role of Online Reviews as a Mediator in The Decision to Purchase Fashion Products at Shopee: Systematic literature review (SLR) Utami, Rizki Amalia; Soetjipto, Budi Eko; Wardana, Ludi Wishnu
Economics and Business Journal (ECBIS) Vol. 3 No. 5 (2025): July
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v3i5.218

The development of digital technology has transformed consumer consumption patterns, particularly in the fashion industry, which is increasingly dominated by e-commerce platforms. Shopee, as one of the largest marketplaces in Southeast Asia, has become a primary choice for consumers when shopping for fashion products. One factor influencing consumer purchasing decisions is the availability of online reviews on the platform. This study aims to analyze the role of online reviews as a mediating variable in fashion product purchasing decisions on Shopee. Online reviews serve as a source of information that helps consumers evaluate product quality, seller reputation, and the level of satisfaction of previous users. The research method used was a quantitative approach, distributing questionnaires to Shopee consumers who had previously purchased fashion products. The collected data was then analyzed using a path analysis model to examine the direct and indirect relationships between factors influencing purchasing decisions. The results show that online reviews play a significant role as a mediator in the decision-making process. Consumers tend to trust other users' real-life experiences more than solely the seller's product description. Positive reviews increase consumer interest and confidence in a product, while negative reviews can delay or even cancel a purchase decision. These findings confirm that the presence of online reviews is not only a supporting factor but also serves as a bridge, mediating the relationship between consumer perceptions of a product and the final purchase decision. The implication of this research is that sellers on Shopee need to pay attention to product and service quality to generate positive reviews, thereby increasing purchase conversion rates.

A SYSTEMATIC REVIEW OF THE EFFECTS OF WELL-BEING, MENTAL HEALTH, AND WORK–LIFE BALANCE ON PRODUCTIVITY THROUGH JOB SATISFACTION Ramadhani, Aulia Ramadhani; Soetjipto, Budi Eko; Wardhana, Ludi Wisnu
Jurnal Muara Ilmu Ekonomi dan Bisnis Vol. 9 No. 1 (2025): Jurnal Muara Ilmu Ekonomi dan Bisnis
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmieb.v9i1.33813

Kesejahteraan karyawan, kesehatan mental, dan keseimbangan kerja-hidup telah menjadi isu strategis dalam manajemen sumber daya manusia modern, mengingat dampaknya yang signifikan terhadap produktivitas kerja. Penelitian sebelumnya sebagian besar melihat variabel-variabel ini secara terpisah, sehingga menghasilkan hasil yang terfragmentasi. Penelitian ini bertujuan untuk menyusun sintesis konseptual menggunakan pendekatan Tinjauan Pustaka Sistematis (SLR) untuk menguraikan hubungan antara kesejahteraan karyawan, kesehatan mental, dan keseimbangan kehidupan kerja, serta dampaknya terhadap produktivitas, dengan kepuasan kerja sebagai variabel mediasi. Studi ini mengacu pada 66 artikel ilmiah yang diterbitkan antara tahun 2020 dan 2025 dalam jurnal bereputasi yang terindeks oleh Scopus (Q1–Q4), menggunakan metode analisis tematik manual. Hasil penelitian menunjukkan, kesejahteraan karyawan, lingkungan psikososial yang mendukung, intervensi kesehatan mental, dan kebijakan keseimbangan kerja-kehidupan semuanya memiliki efek langsung dan signifikan terhadap produktivitas. Kepuasan kerja diidentifikasi sebagai faktor mediasi utama yang memperkuat hubungan tersebut. Keunggulan penelitian ini terletak pada sintesis integratif yang secara bersamaan memetakan tiga variabel anteseden—kepuasan kerja, kesehatan mental, dan keseimbangan kehidupan kerja—dalam satu model konseptual, dengan kepuasan kerja berfungsi sebagai mediator. Berbeda dengan penelitian sebelumnya yang masih parsial, penelitian ini mengkonsolidasikan berbagai temuan ke dalam kerangka kerja terpadu yang menjembatani dimensi psikologis, struktural, dan afektif dalam Manajemen Sumber Daya Manusia (MSDM). Hasil ini memperkaya literatur tentang MSDM dengan memperkuat kerangka Kerja Tuntutan-Sumber Daya Pekerjaan (JD-R) dan Teori Modal Manusia. Studi ini juga mendorong organisasi untuk menerapkan strategi peningkatan produktivitas berdasarkan kesejahteraan karyawan, fleksibilitas kerja, dan dukungan psikososial yang komprehensif. Employee well-being, mental health, and work-life balance have become strategic issues in modern human resource management, given their significant impact on work productivity. Previous research has largely examined these variables separately, resulting in fragmented results. This study aims to develop a conceptual synthesis using a Systematic Literature Review (SLR) approach to elucidate the relationships between employee well-being, mental health, and work-life balance, and their impact on productivity, with job satisfaction as a mediating variable. This study draws on 66 scientific articles published between 2020 and 2025 in reputable journals indexed by Scopus (Q1–Q4), using a manual thematic analysis method. The results indicate that employee well-being, a supportive psychosocial environment, mental health interventions, and work-life balance policies all have a direct and significant effect on productivity. Job satisfaction is identified as the primary mediating factor strengthening this relationship. The strength of this study lies in its integrative synthesis, which simultaneously maps three antecedent variables—job satisfaction, mental health, and work-life balance—into a single conceptual model, with job satisfaction serving as a mediator. Unlike previous studies that were still partial, this study consolidates various findings into an integrated framework that bridges the psychological, structural, and affective dimensions of Human Resource Management (HRM). These results enrich the literature on HRM by strengthening the Job Demands-Resources (JD-R) framework and Human Capital Theory. This study also encourages organizations to implement productivity-enhancing strategies based on employee well-being, work flexibility, and comprehensive psychosocial support.

Strategic Analysis of Executive Competencies and Human Resource Development in the Kaliwatu Group, Batu Tourism City, East Java Meidiaputri, Riza Dwi; Soetjipto, Budi Eko; Syihabudin, Syihabudin
International Journal of Economics Development Research (IJEDR) Vol. 6 No. 6 (2025): International Journal of Economics Development Research (IJEDR)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ijedr.v6i6.8795

This research analyze the skills of staff and the human resource development strategy approaches at Kaliwatu Group, a top adventure tourism company in Bumiaji District, Batu, East Java. The study identifies employee knowledge, skills, and attitudes (KSAs), especially concerning whitewater rafting protocols specified in the Indonesian National Work Competency Standards (SKKNI) No. 62/2009 and No. 60/2024. This study utilizes a qualitative approach that includes interviews, site observations, and competency evaluations. Although most executive team members possess solid knowledge of operations, safety practices, and customer service, there are still gaps in advanced tourism management and regulation updates. The group's human resource strategy actively incorporates internal and external training, certification initiatives, and peer learning. Nevertheless, hiring tends to favour passion over formal qualifications or certifications, leading to inconsistencies in service quality. The results underscore the urgent need for ongoing, structured professional development to close existing competency voids, improve staff performance, and provide sustainable, high-quality tourism services. Suggestions involve enhancing training programs, aligning more closely with national criteria, expanding knowledge-sharing networks among local tourism experts, and collaborating with the local community.

Social Media and Sales Performance in B2B Markets: Insights from a Dual Approach to Performance Measurement Prasetya, Prita; Najib, Mukhamad; Soetjipto, Budi Eko
Jurnal Aplikasi Manajemen Vol. 23 No. 2 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.2.18

The strategic significance and application of social media in diverse business contexts have been extensively covered in recent academic and practitioner literature. This study uses a dual measurement approach for relative and absolute performance to investigate how social media use affects sales force performance in business-to-business (B2B) settings. It focuses on the mediating roles of relationship quality and brand awareness. Data was gathered from 206 Indonesian B2B salespeople using a quantitative survey method. Purposive sampling was used to distribute a structured questionnaire to gather data. The data was analyzed using AMOS software and Structural Equation Modeling (SEM). The findings demonstrate that social media use enhances sales performance by positively impacting relationship quality, relationship strength, and brand awareness. Social media contributes to increased customer interaction, commitment, and trust, all of which improve relative and absolute performance. In this relationship, the strength and quality of the relationship act as mediators. Compared to the path involving brand awareness, the mediation path through relationship strength and quality is more effective in enhancing sales performance. This finding adds to the studies on social media use in business-to-business settings. Nevertheless, the sample is restricted to a single nation and sector. Subsequent studies could expand the sample to encompass additional industries and geographical regions. The study benefits B2B managers by promoting more active social media use among salespeople and highlighting the importance of developing social media competency, as well as providing training to enhance sales performance.

ECONOMIC EDUCATION ON THE PUGER BEACH FISHERMAN FAMILY Ani, Hety Mustika; Widjaja, Sri Umi Mintarti; Soetjipto, Budi Eko; Wahyono, Hari
JURNAL EKONOMI PENDIDIKAN DAN KEWIRAUSAHAAN Vol. 13 No. 2 (2025)
Publisher : UNIVERSITAS NEGERI SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jepk.v13n2.p405-422

The urgency of family economic education, especially among the fishing communities of Puger coastal area, Jember Regency, needs to be addressed to achieve welfare. The internalisation process that occurs needs to be examined in depth to ensure no party is disadvantaged. This study aims to describe the role of parents in internalising economic education to their children within fishing families and to identify the forms of economic education processes that take place within them. This research is a qualitative phenomenological study with purposive sampling to obtain in-depth knowledge about the economic education of fishing families. Data validation uses technique and source triangulation, analysed with the Miles & Huberman framework, assisted by NVivo 12 Plus software. The findings reveal the uniqueness and advantages of the family economics education for fishermen, which has developed rapidly, not only verbally but also through examples, habituation, and open discussions. The implications of this research theoretically suggest that economic education is more than traditional, but interactive. In practice, the role of parents alongside children is important for the economic welfare. The best policy is to maximise the welfare of fishermen and the future of fishermen's children who must struggle with limited economic resources.

Kolaborasi Model Fun-N-Pick dan Team Game Tournament dalam Meningkatkan Self Esteem: Fun-N-Pick Model Collaboration and Team Game Tournament to Improve Self Esteem Hakim, Arief Rahman; Soetjipto, Budi Eko; Hanurawan, Fattah
Pedagogia : Jurnal Pendidikan Vol. 6 No. 1 (2017): February
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/pedagogia.v6i1.551

One effort to increase self-esteem (self esteem) students in school is through the optimization of cooperative learning with models collaborate fun-n-pick and team game tournament. Where both models support each other, but remain separate and not become a new model. The purpose of this study was to explain whether the implementation of cooperative learning collaborative model of Fun-n-pick and team games tournament can meningkatkatkan esteem (self esteem) in Class VI SDN Putat Kidul 01 District Gondanglegi and describe the obstacles faced and the support it receives in implementing collaboration models fun-n-pick and team game tournament. Through action research by using two cycles of research and sixth grade students of Putat Kidul 01 Elementary School District Gondanglegi by the number of students 30 people as the subject. The tools used to collect data in the form of documentation and questionnaires. Sources of data obtained directly from students by actions in the classroom. The results showed that the implementation of cooperative learning collaborative model of Fun-N-Pick and team games tournament can meningkatkatkan esteem (self esteem) students in the school, and outline the obstacles in this study is found in the first cycle, but these barriers can be overcome and make an endorsement in implementing collaborative model of fun-n-pick and team game tournament.

The strategy for developing the Kalipucang dairy farming agribusiness area as a dairy village agroedutourism using the business model canvas Dayat, M; Soetjipto, Budi Eko; Wardoyo, Cipto
AGROMIX Vol 15 No 1 (2024)
Publisher : Fakultas Pertanian Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/agx.v15i1.3808

Introduction: Efforts to enhance the agribusiness sector, particularly in dairy farming, require integrated development alongside other local potentials. This study aims to establish a model for dairy cattle agribusiness development integrated with the village's superior potential, utilizing the Business Model Canvas (BMC). Methods: The research involved mapping the dairy cattle agribusiness in Kalipucang Tutur Pasuruan Village using the BMC framework. The study analyzed the fulfillment of the nine BMC element blocks and identified strategies for enhancing productivity through SWOT analysis. Results: The mapping revealed that the dairy agribusiness in the village offers animal husbandry educational tours and satisfies the BMC element blocks. However, there is a need for strategic enhancements to boost productivity. The strategic analysis also identified the potential for developing agroedutourism due to the advantageous location near tourist spots. Conclusion: The integration of dairy cattle agribusiness with local potentials, as outlined in the BMC mapping, presents opportunities for further development. Strategic recommendations derived from the SWOT analysis provide insights for optimizing productivity and leveraging the area's potential for agroedutourism.

THE IMPROVEMENT OF MSMEs' BUSINESS PERFORMANCE DURING THE COVID-19 PANDEMIC THROUGH FINANCIAL AND DIGITAL LITERACY Athia, Ita; Soetjipto, Budi Eko; Efendi, Erfan
Jurnal Ekonomi Bisnis dan Kewirausahaan Vol 12, No 1 (2023): Jurnal Ekonomi Bisnis dan Kewirausahaan (JEBIK)
Publisher : Fakultas Ekonomi dan Bisnis, UNTAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jebik.v12i1.58984

The pandemic has impacted the global economy, includingMSMEs,especially in financial issues such as minimal revenue flow and inadequate financial management. On the marketing side, there has been a decrease in demand due to the implementation of social restrictions, which will affect the company"™s existence. Therefore, MSMEs need to adapt by transforming to online marketing. Improved financial and digital literacy can enhance MSME performance. This study aims to determine the moderating effect of financial literacyanddigital literacyamongMSMEs inimprovingtheir businessperformance. A Quantitative research method with Partial Least Square (PLS) was used to analyze the data. The results show that financial management and digital marketing have a direct effect on MSMEs"™ performance. Furthermore, financial literacy can moderate and improve the performance of MSMEs, whereas digital literacy cannot effectively moderate the implementation of digital marketing to improve MSMEs"™ performance. This study implies that MSMEs must improve their financial behavior and decision-making during crises and enhance their knowledge and skills in managing digital marketing.JEL: L250, M310, G41.

Co-Authors A. Rosyid Al Atok, A. Rosyid Al Abdulloh Abdulloh Ach. Amirudin Achmad Nuril Huda Adi Hermawansyah Afif Nur Rahmadi Agria Golda Vegetari Agung Winarno Agus Hermawan Agus Hermawan Agustin, Resty Ahmad Zaki Azzuhairi Aji Fitriani, Sofa Akhmad Sanhaji Alamsyahrony, Syahidi Alberta Adinata Amirudin ANANDA SETIAWAN Andaryanto, Andaryanto Andika Wulan Febriani Anindya, Dara Anita Nurgufriani Ari Sapto Ari Sapto Sapto Arief Rahman Hakim Arumdani, Kurnia Aulia Ramadhani Ayu Sukma Arsy Diana Bachtiar Wijaya Bayu Tri Cahya Binti Nurhaniyah Budi Utami Cici Anggraini Cindy Pramita Cipto Wardoyo Cristian Polamolo Danang Prastyo Dara Anindya Putri Umagapi Dayat, M Dewi Nurjannah Diah Saputri, Dilla Ajeng Diana Dwi Kusumasari Dianti, Ine Luna Didik Hariyanto Dwi Andre Vebriansyah Dwi Hasmidyani Dyah Arini Rudiningtyas Early Harison Mahardhika EFA WAHYU PRASTYANINGTYAS, EFA WAHYU Ely Siswanto Erfan Efendi Erita Febri Lestari Erna Retno Rahadjeng Ery Tri Djatmika RWW Esti Nurwulan Esvanti, Mirza Esy Nur Aisyah Etty Soesilowati Eva, Nur Fadali Rahman Fahma Diena Achmada Fajar Budiyanto Farij Ibadil Maula Farika Nursasi Fauji, Diah Ayu Septi Fazlur Rahman Rahawarin Fazri, Narotama Aulia Febriani, Evi Feri Andika Prasetya, Feri Andika Fika Dwi Rahmania Fulgentius Danardana Murwani Gleydis Harwida Gunawan Santoso Hadi Sumarsono Handoyo, Puji Handayati Hanif Rani Iswari Hanurawan, Fattah Hardika Hardika Hari Wahyono Haribowo, Siget Fitrianto Heri Pratikto Hetti Rahmawati Hety Mustika Ani Hikmawati, Kuncoro Aprilia I Made Suardana Ig Jarot Febri Setyo Wibowo Ika Andrini Farida Iklil Abdul Hamid Zuhri Imam Mukhlis Islami, Khansa Ismawati Ismawati Ismayantika Dyah Puspasari Ita Athia Ivan Widjaja Joko Kurniawan Joko Kurniawan Karina Kemala Sari Ketut Bayu Tresna Prasetya Kurniawan, Dediek Tri Landreas Utama Lie Laurentius Saptono Lestari, Erita Febri Ludi Wishnu Wardana Ludi Wishnu Wardana Ludi Wisnu Wardhana Ludi Wisnu Wardhana Ludi Wisnuwardhana M Dayat M Dayat M. Cholid Mawardi M. Dayat Madziatul Churiyah Mahmud Mahmud Mahmud Mahmud Martha, Jefry Aulia Martin Martin Masula, Fariham Meidiaputri, Riza Dwi Miranti, Liana Mohammad Zainuddin, Mohammad Muhammad Maulana Ibrahim Muhammad Tody Arsyianto Muhizan Tamimi Mukhamad Najib Mulyono, Lia Anggraini Nafisah, A’isy Fiklil Nasihiyah Purwaning Wulan Nilamsari, Dwi Nurdin, Prabu Nurika Restuningdiah Oktaviani Putri Dita Oktavianti, Indira Pasha, Belvania Maulidhya Petrus Logo Radja Pramita, Cindy Prastyo, Danang Prayoga, Bhima Erlangga Sukma Prita Prasetya Puji Handayati Purwanitasari, Lili Putri, Rifqa Faulia Rachman, Tutut Arif Ramadhani, Aulia Ramadhani Ramandhita Dwi Pranata Ranny Fitria Puspitasari Ratna Dwi Nastiti Rita Anggraini Rahayu Rita Anggraini Rahayu Saptaria, Lina Sapto, Ari Sapto Saputra, Muhamad Ajye Silky Roudhotus Sa’adah Siti Malikhah Towaf Siti Markhamah Siti Zullaikah Multina Putri Sopiah, Sopiah Sopiah, Sopiah Sri Umi Mintarti Subhan, Ega Saiful Sudarmiatin Suganda, Surya Sugeng Hadi Utomo Suharto Suharto Suranto Suranto Syamsul Hadi Syamsul Hadi Syihabudhin SYIHABUDIN, SYIHABUDIN Tamam, Moh. Badrut Tasnim Nikmatullah Realita Titisari Ambarwati Tutut Chusniyah Uki Yonda Asepta Umar Hamdani Utami Widiati Utami, Rizki Amalia Victorio Chipta Gregory Manus Vidya Damayanti Wahjoedi Wahjoedi Wahjoedi Wahyuningsih, Yuli Wahyuningtiyas, Nanik Wardhana, Ludi Wishnu Wardhana, Ludi Wisnu Wening Patmi Rahayu Wenny Eka Prasetiawan Wicaksono, Ahmad Tibrizi Soni Witjaksono Adi Pangestu Yenny Fardilla Yohanes Wibisono Yudiarto Perdana Putra Yuli Soesetio Zenitha Kurnia Putri

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