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All Journal Journal of Degraded and Mining Lands Management JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Jurnal Akuntansi dan Perpajakan Jurnal Kajian Akuntansi Jurnal Ilmiah Universitas Batanghari Jambi ILKOM Jurnal Ilmiah Viva Medika: Jurnal Kesehatan, Kebidanan dan Keperawatan J-Kesmas: Jurnal Kesehatan Masyarakat (Indonesian Journal of Public Health) ULIN: Jurnal Hutan Tropis bit-Tech Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Prima Medika Sains Jurnal Pengabdian Masyarakat: Darma Bakti Teuku Umar Jurnal Ners Jurnal Bisnis dan Kewirausahaan (Journal of Business and Entrepreneurship) Community Development Journal: Jurnal Pengabdian Masyarakat Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal EMA (Ekonomi Manajemen Akuntansi) Marine Kreatif Jurnal Kesehatan Tambusai Jurnal Ilmiah Raflesia Akuntansi Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Educoretax Journal of Nutrition Science Jurnal Dunia Pendidikan Jurnal Sylva Lestari Public Health and Safety International Journal (PHASIJ) International Journal of Disaster Management MEDALION JOURNAL: Medical Research, Nursing, Health and Midwife Participation JPNM : Jurnal Pustaka Nusantara Multidisiplin Jurnal Abdimastek (Pengabdian Masyarakat Berbasis Teknologi) JOURNAL OF Mental Health Concerns JUKEJ: Jurnal Kesehatan Jompa Jurnal Masyarakat Berdikari dan Berkarya (MARDIKA) Jurnal Medika: Medika Nagri Pustaka: Jurnal Pendidikan, Ilmu Sejarah, dan Budaya Jurnal Dinamika Manajemen Journal of Environmental and Science Education
Kiswanto Kiswanto
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Analysis of Pesona Dukcapil Application Service Quality on Population Administration Efficiency Using SERVQUAL Fiteri, Fiteri; Kiswanto, Kiswanto
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3795

Abstract

The digitalization of population administration services through e-government platforms has become a strategic priority; however, the alignment between user expectations and actual service performance remains insufficiently examined in developing country contexts. This study aims to evaluate the service quality of the Pesona Dukcapil web-based application using the SERVQUAL model and to explicitly examine its linkage to perceived administrative efficiency, operationalized through user-reported indicators of time–cost savings and service acceleration. A quantitative survey design was employed, utilizing a structured questionnaire with a five-point Likert scale administered to 44 purposively selected users, followed by gap analysis across ten indicators mapped to five SERVQUAL dimensions. The findings reveal consistently negative gap scores, with an overall average of -0.61; responsiveness exhibits the largest gap (-0.70), with response speed as the most critical deficit (-0.75), while tangibles show the smallest gap (-0.50). These results indicate systemic discrepancies between expectations and perceived performance. The study advances the literature by demonstrating that deficiencies in responsiveness and empathy dimensions are directly associated with reduced perceived administrative efficiency, thereby extending SERVQUAL beyond satisfaction-oriented evaluation toward operational outcome relevance. However, the cross-sectional design and limited sample size constrain the generalizability of the findings, suggesting cautious interpretation. The results provide a prioritized framework for improving digital public services, emphasizing system responsiveness, interface usability, and information clarity as key determinants of both service quality and administrative efficiency.
Analysis of Information and Communication Technology Influence on Poverty Levels Using Analytical Hierarchy Process Megie, Putri x; Kiswanto, Kiswanto
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3796

Abstract

The role of Information and Communication Technology (ICT) in driving economic growth and reducing poverty has attracted increasing global attention. Yet, limited research has systematically prioritised ICT indicators that influence poverty at the regency level in developing countries. In this study, poverty is operationalised as a multidimensional socioeconomic condition reflected through regional deprivation indicators reported by official statistics, serving as the dependent construct influenced by ICT development factors. This study aims to analyse the influence of ICT on poverty levels in Bangka Regency by determining the priority weights for four ICT indicators—network infrastructure, community ICT access, digital literacy, and ICT utilisation in economic sectors—using the Analytical Hierarchy Process (AHP). A quantitative approach was employed, collecting pairwise comparison data from 100 respondents comprising local government officials, academics, and practitioners. The AHP analysis, validated with a Consistency Ratio (CR) of 0.05, revealed that network infrastructure received the highest priority weight (0.36), followed by ICT utilisation in economic sectors (0.29), community ICT access (0.20), and digital literacy (0.15). Methodologically, this study advances existing ICT–poverty research by providing a structured multi-criteria prioritisation framework that complements conventional econometric approaches through expert-based weighting of interrelated ICT dimensions. However, the findings are subject to limitations related to reliance on expert judgment and the absence of direct empirical modelling of poverty outcomes. These results highlight that infrastructure and productive ICT use are the most influential drivers, offering actionable guidance for evidence-based policy design and resource allocation in local governance contexts for sustainable poverty alleviation.
Co-Authors Abda Abda Abdullah Abdullah Adi Wibowo Ahmad Hanafi Ahmad Satria Efendi, Ahmad Satria Ahyar M. Diah Ain Hajawiyah Ainun Mardiah Aipassa, Marlon Ivanhoe Akbarudin Akramiah, Nurul alendra, verani Amiril Azizah Anisah ANISAH Annisa Nurrachmawati Anwar, Sufyan Arba’a, Nurhamni Asmarwiati, Septien Asrori Asrori Athoillah Athoillah, Athoillah Aulia Putri Awaluddin Awaluddin Bambang Sunarto Berutu, Nova Sarwedi Budi Hartono Budi Warsito Chandra Kirana Chandra Kirana Chatarina Umbul Wahyuni Citra Iskandar Clara, Bella Fitrah Darmawan Darmawan Dedi Widodo delphi Delpiah Wahyuningsih Devis, Yesica Diana, Rita Duana, Maiza Dwi Yulian Rahmawati Eldina Fatimah Elly Yanuarti Ernawati Ernawati Eva Flourentina Kusumawardani Fadillah, Mardi Fahlevi, Muhammad Iqbal Fanany, Irzal Fatmawati, Dian Fauzia, Arisna fazira, aulya Fera, Dian Firman Firdauz Saputra Fiteri, Fiteri Fitriani Fredika, Afinda Hafidz Nur Rosyid, Muhammad Harjanto, Atta Putra Herlina Susmaneli Herman Efendi Herniwanti Herniwanti Hetty Ismainar Ibrahim Ibrahim Ihsan Murdani Iin Sriderfi Sitompul Ike Anggraeni Irawan, Devi Is, Jun Musnadi Iskandar, Wardah Jahuri Jepisah, Doni Kartika Sari, Desi Karyati Karyati Kusumawardani, Eva Flourentina Lita, Lita Luthfi, Fakhrurradhi M Zainul Hafizi Mardi Fadillah Mardiany Margaretta, Jeanny Susana Marjenah, Marjenah Marniati Marniati, Marniati Marzuki, Toto Megie, Putri x Mhd. Rizki Triwijaya Mitra Mitra mohamad jamil Muchsin, Sri Wahyuni Muhammad Naufal Muhardi Muhardi Murdani, Ihsan Nabela, Danvil Nadiatul Ulfa NASRIANTI SYAM, NASRIANTI Neneng, Andi NURCHAYATI Nurtiyanto, W. A. Ola, Rosa Penaten Onetusfifsi Putra Paradhiba, Meutia Paulus Matius Pramono, Dwi Agung Pudyaningsih, A. Ratna Putri, Muda Riska Putri, Retno Rahayu, Endang Purnawati Rimonda, Rubi Rismawati Riyayatsyah, Riyayatsyah Rosamah, Enih Rosmita Rosmita, Rosmita Rubi Rimonda Rustam, Musfardi Ruwaida, Ruwaida Sari, Desi Kartika Sarminah, Sri Setiawan, J. Siahaan, Perry Boy Chandra Sijabat, Yulia Mandayanti Silvi Pratiwi Sindy Elviani Siti Maisyaroh Fitri Siregar Suhardiman, Ali Supardi Surahman Syafrani Syahna, Diyatura Taufiq Hidayat Teungku Nih Farisni Titin Kurniasih Trisni Suryarini Triyanto, A. Wahyuni, Anggi Wahyuni, Nurfajri Widyasasi, Dyah Wintah Wintah Wintah, Wintah Yanuarti, Elly Yessi Harnani Yosep Ruslim Yulizar Yulizar Yunita, Jasrida Yuranda, Rezky Zakiyuddin Zakiyyudin, Zakiyyudin Zhafira Nilnamuna, Afifah