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Analysis of Pesona Dukcapil Application Service Quality on Population Administration Efficiency Using SERVQUAL Fiteri, Fiteri; Kiswanto, Kiswanto
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3795

Abstract

The digitalization of population administration services through e-government platforms has become a strategic priority; however, the alignment between user expectations and actual service performance remains insufficiently examined in developing country contexts. This study aims to evaluate the service quality of the Pesona Dukcapil web-based application using the SERVQUAL model and to explicitly examine its linkage to perceived administrative efficiency, operationalized through user-reported indicators of time–cost savings and service acceleration. A quantitative survey design was employed, utilizing a structured questionnaire with a five-point Likert scale administered to 44 purposively selected users, followed by gap analysis across ten indicators mapped to five SERVQUAL dimensions. The findings reveal consistently negative gap scores, with an overall average of -0.61; responsiveness exhibits the largest gap (-0.70), with response speed as the most critical deficit (-0.75), while tangibles show the smallest gap (-0.50). These results indicate systemic discrepancies between expectations and perceived performance. The study advances the literature by demonstrating that deficiencies in responsiveness and empathy dimensions are directly associated with reduced perceived administrative efficiency, thereby extending SERVQUAL beyond satisfaction-oriented evaluation toward operational outcome relevance. However, the cross-sectional design and limited sample size constrain the generalizability of the findings, suggesting cautious interpretation. The results provide a prioritized framework for improving digital public services, emphasizing system responsiveness, interface usability, and information clarity as key determinants of both service quality and administrative efficiency.
Analysis of Information and Communication Technology Influence on Poverty Levels Using Analytical Hierarchy Process Megie, Putri x; Kiswanto, Kiswanto
bit-Tech Vol. 8 No. 3 (2026): bit-Tech
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/bt.v8i3.3796

Abstract

The role of Information and Communication Technology (ICT) in driving economic growth and reducing poverty has attracted increasing global attention. Yet, limited research has systematically prioritised ICT indicators that influence poverty at the regency level in developing countries. In this study, poverty is operationalised as a multidimensional socioeconomic condition reflected through regional deprivation indicators reported by official statistics, serving as the dependent construct influenced by ICT development factors. This study aims to analyse the influence of ICT on poverty levels in Bangka Regency by determining the priority weights for four ICT indicators—network infrastructure, community ICT access, digital literacy, and ICT utilisation in economic sectors—using the Analytical Hierarchy Process (AHP). A quantitative approach was employed, collecting pairwise comparison data from 100 respondents comprising local government officials, academics, and practitioners. The AHP analysis, validated with a Consistency Ratio (CR) of 0.05, revealed that network infrastructure received the highest priority weight (0.36), followed by ICT utilisation in economic sectors (0.29), community ICT access (0.20), and digital literacy (0.15). Methodologically, this study advances existing ICT–poverty research by providing a structured multi-criteria prioritisation framework that complements conventional econometric approaches through expert-based weighting of interrelated ICT dimensions. However, the findings are subject to limitations related to reliance on expert judgment and the absence of direct empirical modelling of poverty outcomes. These results highlight that infrastructure and productive ICT use are the most influential drivers, offering actionable guidance for evidence-based policy design and resource allocation in local governance contexts for sustainable poverty alleviation.
Pelestarian Kesenian Tradisional Gambang di Desa Danau Lamo, Kecamatan Maro Sebo, Kabupaten Muaro Jambi Elizabeth Christiana Putri; Kiswanto Kiswanto
YASIN Vol 6 No 1 (2026): FEBRUARI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/yasin.v6i1.8926

Abstract

Social change marked by the dominance of modern entertainment has reduced the living space of traditional arts, including the Gambang art form in Danau Lamo Village, Muaro Jambi Regency, thereby creating challenges for its continuity and preservation amid increasingly intense cultural competition. This study aimed to analyze strategies for preserving Gambang as a form of cultural adaptation in response to social change. A qualitative method with an ethnographic approach was employed and analyzed through the lens of Charles Darwin’s evolutionary theory, particularly the concept of struggle for existence. Data were collected through participant observation, in-depth interviews with key artists and members of the Komunitas Keluarga Seni (KKS), documentation, and literature study, and then analyzed thematically. The findings show that Gambang has been able to survive through intergenerational, family-based transmission; the role of key actors such as Datuk and Nyai as custodians of tradition; innovations in performance formats; and the use of technology as a medium for documentation and promotion. The shift in performance context from traditional social spaces to cultural events and festivals reflects an adaptive response to changes in the “cultural habitat” without eroding local identity and values. In conclusion, the preservation of Gambang is an adaptive and dynamic process that is strongly determined by the community’s capacity to respond to social change, and its implications underscore the importance of strengthening the role of local communities and leveraging cultural innovation as sustainability strategies for traditional arts in the modern era.
Pelestarian dan Pengembangan Alat Musik Tiup Tkud pada Masyarakat Desa Dano Lamo Jambi Rendi Surya Pamungkas; Kiswanto Kiswanto
YASIN Vol 6 No 1 (2026): FEBRUARI
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/yasin.v6i1.8927

Abstract

Modernization and technological development have reduced the living space of traditional arts, including the wind instrument Tkud in the social life and musical traditions of the Dano Lamo Village community in Jambi. This study aimed to analyze the preservation and development of Tkud amid these dynamics of social change. A qualitative approach with an ethnographic method was employed to understand Tkud as a cultural practice in context through field observations, interviews with artists and customary leaders, and documentation. The findings indicate a shift in the function and contextual use of Tkud in the community’s social life, which has weakened traditional intergenerational transmission patterns. Preservation and development efforts have been carried out through strategies of innovation and adaptation, particularly by collaborating Tkud with modern musical instruments, which has contributed to expanding performance spaces, increasing the appeal of traditional arts, and opening opportunities for the regeneration of artists. Nevertheless, low interest among the younger generation due to the dominance of digital media remains a major challenge for sustaining the tradition. These findings affirm that Tkud as a traditional art form constitutes a dynamic and adaptive cultural practice, in which transformations of form and function serve as key strategies for preservation without eroding the local cultural identity of the Dano Lamo community.
FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELUHAN LOW BACK PAIN (LBP) PADA PEKERJA SAWIT DI PT. KARYA TANAH SUBUR KECAMATAN KAWAY XVI ACEH BARAT Asrin Najmiati Fitrah; Susy Sriwahyuni; Zakiyuddin Zakiyuddin; Kiswanto Kiswanto; M .Iqbal Fahlevi
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 11, No 2 (2025): OKTOBER 2025
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v11i2.5072

Abstract

Low Back Pain (LBP) merupakan gangguan musculoskeletal yang disebabkan oleh aktivitas tubuh yang kurang baik. Menurut data WHO (2023), prevalensi low back pain (LBP) menunjukkan bahwa gangguan muskuloskeletal secara global mencapai 1,71 miliar kasus. Berdasarkan RISKESDAS (2023), di Indonesia terdapat 12.914 kasus low back pain atau sekitar 3,71% dari populasi yang ada, dan provinsi Aceh memiliki frekuensi tertinggi (13,3%) yang menjadikannya masalah kesehatan terbesar kedua setelah influenza. Metode penelitian ini menggunakan kualitatif analitik dengan pendekatan cross sectional yang dianalisa secara analisis univarat, bivariat dan multivariate (regresi logistic binary). Populasi dalam penelitian ini yaitu 109 orang pekerja. Cara pengambilan sampel dengan teknik accidental Sampling dengan jumlah sampel 52 orang, penelitian dilakukan pada Februari 2025 dan teknik pengumpulan data dengan menggunakan kuesioner. Berdasarkan hasil penelitian diketahui bahwa mayoritas responden berusia 46-55 tahun sebanyak 38 orang (73,1%), dengan beban kerja berat sebanyak 35 orang (67,3%) dan  masa kerja ? 10 Tahun sebanyak 38 orang (67,3%) dari total responden yang mengalami LBP sebanyak 33 orang (63,5%). Berdasarkan hasil analisa uji Chi Square pada derajat kemaknaan 95 %  variabel usia diketahui bahwa nilai p value adalah 0.000 (< 0.05), beban kerja dengan nilai p value adalah 0.000 (< 0.05) dan masa kerja dengan nilai p value adalah 0.000 (< 0.05), sehingga ada hubungan faktor usia, beban kerja dan masa kerja dengan keluhan Low Back Pain (LBP) pada pekerja sawit di PT. Karya Tanah Subur Kecamatan Kaway XVI Kabupaten Aceh Barat. Hasil uji regresi binary logistic yang paling berpengaruh terhadap variabel dependen (keluhan low back pain) adalah  variabel masa  kerja dimana diperoleh nilai  OR (69.333)  dan p (Sig)  0,000, artinya masa kerja pekerja sawit berpeluang 69.333 kali  lebih  besar  mengalami keluhan low  back  pain.
Efek antibakteri formulasi sediaan serum wajah berbasis minyak atsiri sebagai bahan aktif dari rimpang bangle (Zingiber purpureum) Ruga, Ritbey; Putri, Agmi Sinta; Paramita, Swandari; Kiswanto, Kiswanto; Aswandi, Aswandi; Meliana, Yenny; Kuspradini, Harlinda
ULIN: Jurnal Hutan Tropis Vol 10, No 1 (2026)
Publisher : Fakultas Kehutanan Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32522/ujht.v10i1.19659

Abstract

Bangle (Zingiber purpureum) merupakan salah satu tanaman rimpang yang digunakan dalam pengobatan tradisional di Asia Tenggara. Penelitian ini bertujuan memperoleh minyak atsiri rimpang bangle dan menguji kualitas fisik serta aktivitas antibakterinya dalam sediaan serum wajah dengan variasi konsentrasi minyak atsiri 0% (F0); 2,5% (F1); 5% (F2) dan 10% (F3). Minyak atsiri diperoleh melalui destilasi uap dan air dengan rendemen 0,345%. Formula sediaan serum wajah berbasis minyak atisiri berbentuk gel yang tercampur sempurna, berwarna kuning pucat (warna minyak atsiri) serta memiliki bau khas aroma rimpang bangle, sementara F0 tidak berbau. Uji pH menunjukkan F0 berada pH 6, sementara F1 dan F2 stabil pada pH 5 selama 4 minggu. F3 menunjukkan penurunan pH dari 5 menjadi 4 pada minggu keempat. Uji antibakteri menunjukkan serum wajah dengan kandungan minyak atsiri memiliki aktivitas terhadap Staphylococcus aureus dan Propionibacterium acnes masing-masing dengan diameter pada rentang 10-13,7 dan 8,7-11,7 mm. Aktivitas antibakteri dari serum wajah meningkat seiring dengan meningkatnya konsentrasi kandungan minyak atsiri. Minyak atsiri murni tanpa formulasi dengan variasi konsentrasi 100; 50; 25; 12,5 dan 6,25% juga menunjukkan aktivitas antibakteri terhadap kedua bakteri tersebut dengan rentang nilai daya hambat yaitu 10-16 mm terhadap S. aureus, sementara terhadap P. acnes pada rentang 9-13,3 mm.
PERILAKU PEDAGANG IKAN TRADISIONAL DI LINGKUNGAN PASAR DESA UJONG BAROH KABUPATEN ACEH BARAT Sy Putri Nabilla; T Alamsyah; Perry Boy Chandra Siahaan; Kiswanto Kiswanto; Rubi Rimonda; Rizka Puspita Sari
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol. 11 No. 2 (2025): OKTOBER 2025
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v11i2.5007

Abstract

Sanitasi pasar ikan merupakan aspek penting dalam menciptakan lingkungan pasar yang sehat, aman, dan nyaman. Penelitian ini bertujuan untuk mengetahui sejauh mana perilaku pedagang ikan tradisional mempengaruhi kondisi kebersihan dan sanitasi lingkungan pasar di Desa Ujong Baroh. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data berupa observasi dan wawancara mendalam terhadap delapan pedagang ikan yang dipilih sebagai informan. Data dianalisis menggunakan teknik analisis tematik, yang melibatkan proses reduksi data, kategorisasi, dan penarikan tema-tema utama. Hasil penelitian menunjukkan bahwa perilaku pedagang belum sepenuhnya mendukung terciptanya pasar yang bersih dan sehat. Kondisi pasar seringkali kotor akibat penumpukan sampah dan limbah ikan yang tidak dikelola dengan baik. Selain itu, fasilitas pasar dianggap belum memadai, dan kebiasaan membuang limbah langsung ke sungai masih umum dilakukan. Temuan ini menunjukkan bahwa perilaku pedagang berperan besar dalam menentukan kualitas sanitasi pasar, sehingga diperlukan upaya perubahan perilaku dan peningkatan fasilitas pasar untuk mewujudkan lingkungan yang lebih sehat.
FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN KELUHAN LOW BACK PAIN (LBP) PADA PEKERJA SAWIT DI PT. KARYA TANAH SUBUR KECAMATAN KAWAY XVI ACEH BARAT Asrin Najmiati Fitrah; Susy Sriwahyuni; Zakiyuddin Zakiyuddin; Kiswanto Kiswanto; M .Iqbal Fahlevi
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol. 11 No. 2 (2025): OKTOBER 2025
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v11i2.5072

Abstract

Low Back Pain (LBP) merupakan gangguan musculoskeletal yang disebabkan oleh aktivitas tubuh yang kurang baik. Menurut data WHO (2023), prevalensi low back pain (LBP) menunjukkan bahwa gangguan muskuloskeletal secara global mencapai 1,71 miliar kasus. Berdasarkan RISKESDAS (2023), di Indonesia terdapat 12.914 kasus low back pain atau sekitar 3,71% dari populasi yang ada, dan provinsi Aceh memiliki frekuensi tertinggi (13,3%) yang menjadikannya masalah kesehatan terbesar kedua setelah influenza. Metode penelitian ini menggunakan kualitatif analitik dengan pendekatan cross sectional yang dianalisa secara analisis univarat, bivariat dan multivariate (regresi logistic binary). Populasi dalam penelitian ini yaitu 109 orang pekerja. Cara pengambilan sampel dengan teknik accidental Sampling dengan jumlah sampel 52 orang, penelitian dilakukan pada Februari 2025 dan teknik pengumpulan data dengan menggunakan kuesioner. Berdasarkan hasil penelitian diketahui bahwa mayoritas responden berusia 46-55 tahun sebanyak 38 orang (73,1%), dengan beban kerja berat sebanyak 35 orang (67,3%) dan  masa kerja ? 10 Tahun sebanyak 38 orang (67,3%) dari total responden yang mengalami LBP sebanyak 33 orang (63,5%). Berdasarkan hasil analisa uji Chi Square pada derajat kemaknaan 95 %  variabel usia diketahui bahwa nilai p value adalah 0.000 (< 0.05), beban kerja dengan nilai p value adalah 0.000 (< 0.05) dan masa kerja dengan nilai p value adalah 0.000 (< 0.05), sehingga ada hubungan faktor usia, beban kerja dan masa kerja dengan keluhan Low Back Pain (LBP) pada pekerja sawit di PT. Karya Tanah Subur Kecamatan Kaway XVI Kabupaten Aceh Barat. Hasil uji regresi binary logistic yang paling berpengaruh terhadap variabel dependen (keluhan low back pain) adalah  variabel masa  kerja dimana diperoleh nilai  OR (69.333)  dan p (Sig)  0,000, artinya masa kerja pekerja sawit berpeluang 69.333 kali  lebih  besar  mengalami keluhan low  back  pain.
Co-Authors Abda Abda Abdullah Abdullah Adi Wibowo Ahmad Satria Efendi, Ahmad Satria Ahyar M. Diah Ain Hajawiyah Ainun Mardiah Aipassa, Marlon Ivanhoe Akbarudin Akramiah, Nurul alendra, verani Amiril Azizah Anisah ANISAH Annisa Nurrachmawati Anwar, Sufyan Arba’a, Nurhamni Asrin Najmiati Fitrah Asrori Asrori Aswandi Aswandi, Aswandi Athoillah Athoillah, Athoillah Aulia Putri Bambang Sunarto Berutu, Nova Sarwedi Budi Hartono Budi Warsito Chandra Kirana Chandra Kirana Chatarina Umbul Wahyuni Clara, Bella Fitrah Darmawan Darmawan delphi Delpiah Wahyuningsih Diana, Rita Duana, Maiza Dwi Yulian Rahmawati Eldina Fatimah Elizabeth Christiana Putri Elly Yanuarti Ernawati Ernawati Eva Flourentina Kusumawardani Fadillah, Mardi Fahlevi, Muhammad Iqbal Fatmawati, Dian Fauzia, Arisna fazira, aulya Fera, Dian Firman Firdauz Saputra Fiteri, Fiteri Fitriani Fredika, Afinda Harjanto, Atta Putra Herlina Susmaneli Herniwanti Herniwanti Hetty Ismainar Ibrahim Ibrahim Ihsan Murdani Ike Anggraeni Irawan, Devi Irzal Fanany Is, Jun Musnadi Iskandar, Wardah Jahuri Jepisah, Doni Kartika Sari, Desi Karyati Karyati Kusumawardani, Eva Flourentina Lita, Lita Luthfi, Fakhrurradhi M .Iqbal Fahlevi M Zainul Hafizi Mardi Fadillah Mardiany Marjenah, Marjenah Marniati Marniati, Marniati Marzuki, Toto Megie, Putri x Meliana, Yenny Meutia Paradhiba Mhd. Rizki Triwijaya Mitra Mitra mohamad jamil Muchsin, Sri Wahyuni Muhammad Naufal Muhardi Muhardi Murdani, Ihsan Nabela, Danvil Nadiatul Ulfa NASRIANTI SYAM, NASRIANTI Neneng, Andi NURCHAYATI Nurtiyanto, W. A. Ola, Rosa Penaten Onetusfifsi Putra Paulus Matius Perry Boy Chandra Siahaan Pramono, Dwi Agung Pudyaningsih, A. Ratna Putri, Agmi Sinta Putri, Muda Riska Putri, Retno Rahayu, Endang Purnawati Rendi Surya Pamungkas Rimonda, Rubi Rismawati Ritbey Ruga Riyayatsyah, Riyayatsyah Rizka Puspita Sari Rosamah, Enih Rubi Rimonda Ruwaida, Ruwaida Sari, Desi Kartika Sarminah, Sri Setiawan, J. Siahaan, Perry Boy Chandra Silvi Pratiwi Sindy Elviani Siti Maisyaroh Fitri Siregar Suhardiman, Ali Supardi Surahman Susy Sriwahyuni Swandari Paramita Sy Putri Nabilla Syafrani Syahna, Diyatura T Alamsyah Taufiq Hidayat Teungku Nih Farisni Titin Kurniasih Trisni Suryarini Triyanto, A. Wahyuni, Anggi Wahyuni, Nurfajri Widyasasi, Dyah Wintah Wintah, Wintah Yanuarti, Elly Yosep Ruslim Yulizar Yulizar Yuranda, Rezky Zakiyuddin Zakiyuddin Zakiyuddin Zakiyyudin, Zakiyyudin Zhafira Nilnamuna, Afifah