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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) Jurnal Ilmiah Poli Rekayasa Matrix : Jurnal Manajemen Teknologi dan Informatika Logic : Jurnal Rancang Bangun dan Teknologi Bhakti Persada Jurnal Aplikasi IPTEKS Civilla : Jurnal Teknik Sipil Universitas Islam Lamongan Jurnal Vokasi Jurnal Bali Membangun Bali International Journal of Engineering, Science and Information Technology TIERS Information Technology Journal Synergy and Society Service Journal Research of Management Mimbar Pendidikan Indonesia Journal of Hospitality Accommodation Management Jurnal Igel: Journal of Dance Logic : Jurnal Rancang Bangun Dan Teknologi Jurnal Abdimas: Pengabdian dan Pengembangan Masyarakat Reinforcement Review In Civil Engineering Studies and Management Journal of Business on Hospitality and Tourism Berkala Forum Studi Transportasi antar Perguruan Tinggi BJHTCR Jurnal Mosaik Hospitaliti Advance Sustainable Science, Engineering and Technology (ASSET) Harmony Hospitality
I Ketut Sutapa
Politeknik Negeri Bali
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Pengaruh Kualitas Pelayanan, Harga, Dan Lokasi Terhadap Kepuasan Pelanggan Di Flame Bar Seminyak Badung Arcana, Kadek; Sutapa, I Ketut; Kartimin, I Wayan
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.518

Abstract

This study aims to determine the effect of service quality, price, location on  customer satisfaction. The population in this study were Flame Bar Seminyak Badung customers with a sample of 100 respondents. The data analysis technique used in this study is multiple linear regression. Based on the results of the study it can be seen that the quality of services has a positive and significant effect on customer satisfaction, price has a significant positive effect on customer satisfaction, location has a positive effect significantly to customer satisfaction, service quality, price, location has a positive and significant effect on customer satisfaction, the magnitude of the influence of service quality, price, location on customer satisfaction is 65.9% and the service quality variable has a more dominant influence on customer satisfaction. Suggestions that can be given by researchers are Flame Bar Seminyak Badung is expected to provide training to employees, make competitive price policies, make signboards or directions that can be seen clearly from a far.
Pengaruh Kualitas Makanan Dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Moka Restoran Pada Astagina Resort Villa And Spa, Legian Bali Hanung, Yuliana Devila; Sutapa, I Ketut; Dewi, Desak Made Purnama
Jurnal Mosaik Hospitaliti Vol. 5 No. 1 (2023): Juni
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/jmh.2023.519

Abstract

In businesses engaged in the service sector, customer satisfaction is the most important thing to maintain, which will certainly have a very good impact on the business going forward. This is the main background of the research entitled "The Influence of Food Quality and Service Quality on Customer Satisfaction at Moka Restaurant at Astagina Resort Villa and Spa, Legian Bali". The purpose of this study was to determine the partial and simultaneous effect of food quality and service quality on customer satisfaction, to find out how much influence food quality and service quality have on customer satisfaction, and to find out which variables have more influence on customer satisfaction at Moka Restaurant in Astagina Resort Villa and Spa, Legian Bali. This study uses a type of quantitative research, the type of data used is quantitative and qualitative. Data collection techniques used in this study were observation, interviews, documentation and questionnaires. There are 95 samples used in this study. The data analysis technique used in this research is quantitative descriptive analysis with the help of the SPSS tool. The results showed that food quality had a positive effect on customer satisfaction. Service quality has a positive effect on customer satisfaction. Food quality and service quality have a simultaneous effect on customer satisfaction. Suggestions for Moka Restaurant to pay more attention to food quality, maintain service quality and customer satisfaction. And this research is expected to be a literature review in further research.
PROSEDUR PENYIMPANAN BAHAN MAKANAN DI KITCHEN GARDIN BISTRO PATTISSIERA PETITENGET BALI Ida Ayu Karina Putri; Dewa Nyoman Sumardiana,; I Ketut Sutapa
HARMONY HOSPITALITY Vol. 8 No. 2 (2023): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2023.8215

Abstract

This study aims to determine the procedures for storing foodstuffs, the obstacles encountered in the procedures for storing foodstuffs and the efforts made to overcome the problems of storing foodstuffs at Kitchen Gardin Bistro Pattissiera. The method of data collection was carried out by conducting observations, interviews, and documentation using qualitative descriptive analysis techniques, namely describing and describing the procedures for storing food ingredients at Kitchen Gardin Bistro Pattissiera. Constraints faced in the Food Storage Procedure at Kitchen Gardin Bistro Pattissiera are the lack of storage space so that overloads often occur, the storage temperature is often damaged, and the first in first out system has not been implemented. Efforts are being made to limit the ordering of goods, implement a first in first out system, and improve the temperature of the storage room. The suggestion is to immediately realize what has been conveyed by the resource person.
Teknik Pengolahan Duck Confit di Hot Kitchen Pada Finns VIP Beach Club Canggu Bali Ni Kadek Indah Rohani; Sutapa, I Ketut; Agung Rai Antara, I Made
HARMONY HOSPITALITY Vol. 9 No. 1 (2024): Harmony Hospitality
Publisher : Universitas Triatma Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51713/harty.2024.9230

Abstract

This study aims to find out the duck confit processing technique, the obstacles faced in the duck confit processing technique and the efforts made to overcome the obstacles in the duck confit processing technique in the hot kitchen at Finns VIP Beach Club Canggu Bali. The data collection method was carried out by conducting observations, interviews, and documentation using qualitative descriptive analysis techniques, namely explaining and describing duck confit processing techniques in the hot kitchen at Finns VIP Beach Club Canggu Bali. The obstacles faced in the duck confit processing technique in the hot kitchen at Finns VIP Beach Club Canggu Bali are in the selection of basic ingredients, especially duck, storing duck confit, cooking time and maintaining the consistency of the dish. The business effort carried out is to use imported duck and use adequate tools such as vacuum machines to store it and convothem to cook duck confit. The results of the study showed that there were obstacles in the processing of duck confit, namely in the cooking process and lack of precision in processing duck confit. The suggestion is to immediately realize what has been conveyed by the speakers.
Performance Analysis of Public Transport in Gianyar Regency Ida Bagus Wirahaji; I Ketut Sutapa; I Gede Fery Surya Tapa
Logic : Jurnal Rancang Bangun dan Teknologi Vol. 23 No. 1 (2023): March
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/logic.v23i1.62-67

Abstract

The performance of an urban public transport plays an important role in accommodating population mobility and realizing sustainable transportation. The performance of public transport can be influenced by several factors, including the quality of public transport services themselves and the accessibility of the roads they pass. Service quality concerns arrival frequency, waiting time, travel time and so on. Road accessibility is influenced by the presence of side barriers, such as parking vehicles on the road, vehicles in and out, slow vehicles, and so on. This study analyzes the exogenous latent variables of Service Quality and Road Accessibility that affect the endogenous variables of Public Transportation Performance in Gianyar Regency, especially on the Batubulan-Ubud Terminal Route. The method of collecting community perception data is by distributing 250 questionnaires to respondents who live along the Batubulan-Ubud Terminal Route Corridor. The data analysis method used Statistical Equation Modeling (SEM) AMOS. Validity and reliability tests were carried out using the confirmatory factor analysis (CFA) method. Based on the results of the analysis, it was found that the quality of public transportation services had a significant positive effect, with p value = 0.18 <0.05, path coefficient 0.049. Road accessibility also has a significant positive effect, with p value = 0.035 < 0.05, coefficient. line 0.225. The Goodness of Fit test also fulfills parameters such as: Chi-square count 66.27 < Chi-square table 81.381; Probability 0.332 0.05; CMIN/DF 1.069 2.00; GFI 0.961 0.960; AGFI 0.943 0.90; TLI 0.995 0.950; CFI 0.995 0.95; RMSEA 0.000 0.08 all meet. The performance of public transportation on the Batubulan-Ubud Terminal Route is considered very bad due to poor service quality and road accessibility.
Performance Analysis Of Urban Transport Network In Denpasar City I Gede Fery Surya Tapa; I Ketut Sutapa; Gede Teguh Prasetya Muttiwijaya; I Nyoman Indra Kumara; Decky Cipta Indrashwara
Civilla : Jurnal Teknik Sipil Universitas Islam Lamongan Vol 11 No 1 (2026): MARET
Publisher : Program Studi Teknik Sipil, Fakultas Teknik, Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/cvl.v11i1.1419

Abstract

Denpasar City has experienced many changes in the use of public transportation. In the previous year 18 active routes operating, while currently there are only 5 active routes. Therefore, an analysis of the performance of transportation, route network plans, and operational systems of the transportation is needed. Primary data was obtained from headway surveys, interview surveys, and on-board surveys. Vehicle Operating Cost (VOC) calculations, route network planning, and operational systems used the Department of Transportation method. The results of the analysis showed that almost all routes did not meet the standards of both operational performance and service quality. In this study, 6 routes were planned centered on the east parking lot of Renon field. The results of the new route planning are: Renon-Penatih with a route length of 18.7 km, a circulation time of 61.5 minutes and a total of 13 vehicles; Renon-Ubung with a route length of 22 km, a circulation time of 69.8 minutes and a total of 46 vehicles; Renon-Sanur with a route length of 14.3 km, a circulation time of 45.6 minutes and a total of 3 vehicles.
PKM Edukasi Penerapan Keselamatan dan Kesehatan Kerja (K3) Bidang Konstruksi pada Pekerja Bangunan di Desa Jagaraga , Singaraja I Made Jaya; I Ketut Sutapa; I Nengah Darma Susila; I Wayan Pugra; Made Sudiarsa
Jurnal Vokasi Vol 10, No 2 (2026): Juli
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/vokasi.v10i2.9166

Abstract

Desa Jagaraga Kecamatan Sawan, Kabupaten Buleleng merupakan salah satu desa yang  telah  dipilih  sebagai lokasi kegiatan pengabdian. Dalam mengerjakan bangunan, salah satu keadaan yang mempengaruhi produktivitas dalam bekerja adalah sakit dan kecelakaan kerja.  Kecelakaan kerja pada sektor apapun termasuk sektor konstruksi tidak dapat dihindari namun sebenarnya dapat kendalikan atau diminimalkan kejadiannya. Selain itu, permasalahan lainnya adalah adanya gangguan kesehatan dan timbulnya penyakit akibat pekerjaan yang dilakukan oleh tenaga kerja. Penyakit dan kecelakaan akibat pekerjaan pada bidang konstruksi dapat mempengaruhi tingkat produktivitas tenaga kerja sebagai akibat dari berkurangnya sumber daya tenaga kerja. Dalam upaya mengendalikan dan meminimalkan kecelakaan kerja, maka dilakukan penyuluhan K3 konstruksi.  Tujuan kegiatan pengabdian adalah untuk meningkatkan pemahaman pekerja bangunan tentang K3 dalam pekerjaan konstruksi bangunan. Dalam pelaksanaannya, kegiatan pengabdian ini dilakukan dengan metode pelaksanaan melalui 3 tahapan yaitu tahap persiapan, pelaksanaan pelatihan, dan tahapan evaluasi. Kegiatan pelatihan diikuti oleh kelompok tukang bangunan Bangun Pertiwi sejumlah 10 orang.   Materi pelatihan terkait pemahaman materi K3 bidang bangunan, utamanya yang berhubungan dengan pekerjaan-pekerjaan konstruksi Berdasarkan hasil kegiatan evaluasi kegiatan pengabdian dengan perwakilan pekerja dan ketua kelompok pekerja bangunan Bangun Pertiwi,  rata-rata sudah mengetahui tentang keselamatan dan kesehatan kerja (K3).
Pelatihan Building Information Modeling (BIM) dengan Software Autodesk Revit pada Jurusan Desain Pemodelan dan Informasi Bangunan (DPIB) di SMK Negeri 3 Singaraja I Wayan Suasira; I Ketut Sutapa; I Ketut Parti; I Made Jaya; Ni Putu Ary Yuliadewi
Jurnal Vokasi Vol 10, No 2 (2026): Juli
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/vokasi.v10i2.9168

Abstract

Di era jaman digital saat ini dituntut berbagai keahlian dan keterampilan setiap lulusan teknik sipil. Namun pada kenyataannya masih sangat banyak lulusan SMK jurusan DPIB yang belum memiliki keterampilan sebagai bekal di dunia kerja. Permasalahan pada mitra dari Sekolah SMK Negeri 3 Singaraja jurusan Desain Pemodelan dan Informasi Bangunan (DPIB belum menngetahui apa itu BIM,  Sumber daya guru dan siswa belum memiliki pengetahuan dan pemahaman konsep keterampilan teknis dalam mengoperasikan sistem BIM, Belum Mengetahui jenis-jenis software untuk mengaplikasikan BIM. Salah satu metode yang digunakan yaitu dengan Building Information Modeling (BIM) Dengan Software Autodesk Revit. Pemodelan menggunakan BIM adalah salah satu cara yang paling efektif untuk saat ini. BIM membantu memodelkan bentuk dari bangunan yang akan dibangun mulai dari bentuk 2D seperti tampak, potongan, dan denah hingga pemodelan dengan bentuk tiga dimensi (3D) dari bangunan tersebut. Selain itu BIM juga membantu dalam masalah penjadwalan proyek serta masalah estimasi harga. Metoda yang digunakan dalam kegiatan ini adalah survey langsung ke lapangan, memberikan penyuluhan / pelatihan melalui presentasi dan praktek membuat pemodelan menggunakan program BIM. mendapatkan informasi tentang penggunaan program Building Information Modelling (BIM) dalam merencanakan dan merancang suatu proyek. Hasil kegiatan pengabdian adalah keterampilan cara pengoperasian program BIM dengan revit. Transfer ilmu mengenai BIM dari Tim Pengabdian Masyarakat kepada masyarakat akan terjadi sehingga siswa SMK jurusan DPIB semakin mengerti dan memahami mengenai pengoperasian BIM dan cara penggambarannya.
Performance Analysis Of Urban Transport Network In Denpasar City I Gede Fery Surya Tapa; I Ketut Sutapa; Gede Teguh Prasetya Muttiwijaya; I Nyoman Indra Kumara; Decky Cipta Indrashwara
Civilla : Jurnal Teknik Sipil Universitas Islam Lamongan Vol 11 No 1 (2026): MARET
Publisher : Program Studi Teknik Sipil, Fakultas Teknik, Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/cvl.v11i1.1419

Abstract

Denpasar City has experienced many changes in the use of public transportation. In the previous year 18 active routes operating, while currently there are only 5 active routes. Therefore, an analysis of the performance of transportation, route network plans, and operational systems of the transportation is needed. Primary data was obtained from headway surveys, interview surveys, and on-board surveys. Vehicle Operating Cost (VOC) calculations, route network planning, and operational systems used the Department of Transportation method. The results of the analysis showed that almost all routes did not meet the standards of both operational performance and service quality. In this study, 6 routes were planned centered on the east parking lot of Renon field. The results of the new route planning are: Renon-Penatih with a route length of 18.7 km, a circulation time of 61.5 minutes and a total of 13 vehicles; Renon-Ubung with a route length of 22 km, a circulation time of 69.8 minutes and a total of 46 vehicles; Renon-Sanur with a route length of 14.3 km, a circulation time of 45.6 minutes and a total of 3 vehicles.
Importance–Performance Analysis of Bus Rapid Transit Service Attributes for Passenger Satisfaction and Sustainability Putu Hermawati; Nadzirah Hj. Zainordin; Thung Wei Eng; A. A. Ayu Asta Oktaviani Putri; I Ketut Sutapa
Advance Sustainable Science Engineering and Technology Vol. 8 No. 1 (2026): November - January
Publisher : Science and Technology Research Centre Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/asset.v8i1.2725

Abstract

The Bus Rapid Transit (BRT) system in Bali serves as a vital component of sustainable urban mobility. This study uniquely integrates Importance-Performance Analysis (IPA) with technical recommendations to provide a comprehensive evaluation of BRT performance and its contribution to sustainable transportation. The analysis identifies key service strengths—such as seating comfort, air conditioning, cleanliness, and personnel service quality—that exceed passenger expectations. Conversely, deficiencies are evident in bus stop conditions, accessibility for disabled passengers, punctuality, and environmental sustainability. By linking IPA results with actionable technical strategies, the study recommends upgrading bus stop infrastructure, enhancing accessibility design, implementing real-time scheduling, and tracking systems, transitioning to eco-friendly bus fleets, and strengthening passenger information and security systems. This integrated approach not only highlights priority areas for improvement but also offers a practical roadmap for policymakers and transit authorities to enhance service quality, boost ridership, and advance Bali’s progress toward a resilient and sustainable urban transport system.
Co-Authors A. A. Ayu Asta Oktaviani Putri Adi Prawito Agung Rai Antara, I Made Arcana, Kadek Artha, Kadek Karunia Aryawan, I G M Oka Bendesa, I Wayan Pariasta Budiadi, I Made Candrawengi, Ni Luh Putu Ika Decky Cipta Indrashwara Denin Lintang Tuhujati Desak Made Purnama Dewi Deta Cahya Ramadhani Dewa Nyoman Sumardiana, Durrotun N, Ronny Erna Wiles Fransika Moi Gede Teguh Prasetya Muttiwijaya Gede Yasada Gusti Ayu Oka Cahya Dewi Hanung, Yuliana Devila Hartana, I Nyoman Kharisma Aditya I G M Oka Aryawan I Gede Fery Surya Tapa I Gede Sastra Wibawa I Gede Sastra Wibawa I Gede Sastra Wibawa I Kadek Andita Putra I Ketut Gede Bendesa I Ketut Mahardika I Ketut Parti I Ketut Suarta I Ketut Widana I Ketut Widana I Ketut Widana I Ketut Widana I Komang Sudiarta I Komang Suta Wijaya I Made Agus Mertha Dana I Made Anom Santiana I Made Anom Santiana I Made Bayu Wisnawa I Made Gede Darma Susila I Made Gita Ariadi I Made Jaya I Made Suardana Kader I Made Sudiarsa I Made Tapa Yasa I Nengah Darma Susila I Nyoman Ardika I Nyoman Indra Kumara I Nyoman Ramia I Nyoman Suardika I Nyoman Sutapa I Nyoman Sutapa I Nyoman Sutarna I P. Alit Suthanaya I Putu Agus Krisnadinata I Putu Arya Setya Dharma I Wayan Budiarsa I Wayan Darya Suparta I Wayan Intara I Wayan Kartimin I Wayan Pugra I Wayan Suasira I Wayan Suasira I Wayan Sudiasa I Wayan Suparta I Wayan Suweda Ida Ayu Karina Putri Ida Ayu Trisnawati Ida Ayu Wimba Ruspawati, Ida Ayu Ida Bagus Wirahaji Ismawati Ismawati Isyoratullatifah Kadek Adi Suryawan Karyana, I Made Dendi Dwi Koespiadi KOMPYANG AYU, NI GUSTI AYU MADE AMBAR Kusumayana, I Made Alam Made Sudiarsa Made Sudiarsa Made Sudiarsa Moi, Fransiska Nadzirah Hj. Zainordin Ni Kadek Indah Rohani Ni Ketut Ayu Pratini Wulandari Ni Luh Putu Agustini Karta Ni Made Eka Sanisca Dewi Ni Nyoman Ardani Ni Putu Ary Yuliadewi Ni Wayan Mekarini Ni Wayan Sadiyani Ni Wayan Suartini Ni Wayan Sumetri Ni Wayan Sumetri Nugraha, I Wayan Nur Alfionita, Firda Bunga Prakasa, I Made Panji Tirta Putu Agus Prayogi Putu Agus Prayogi Putu Gde Sukarata Putu Hermawati Ramadhani, Deta Cahya Rani Kusumo Wardani Santiana, I Made Anom Setiawan, Muhammad Ikhsan Suasira, I Wayan Sudiarsa, Made Sudiasa, Wayan Sudiyani, Gusti Ayu Fera Dewi Sulistyani Sulistyani Sulistyani Sulistyani Sumetri, Ni Wayan Suminto Suminto Tapayasa, I Made Thung Wei Eng Wayan Sudiasa Wibawa, I Gede Sastra Wiraga, I Wayan Wulandari, Pande Putu Yasa, I Made Tapa Yasada, Gede Yoga, Ni Made Galuh Citra Yuliadewi, Ni Putu Ary Yuliana Sukarmawati Zainordin, Nadzirah