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M. Irfani Hendri
Universitas Tangjungpura
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Journal : Primary Journal of Multidisciplinary Research

 1 
Kepuasan Kerja sebagai Mediator Kecerdasan Emosional dan Kinerja Karyawan di Puskesmas Pontianak Rika, Septiani; Hendri, Muhammad Irfani; Mufrihah, Mazayatul; Daud, Ilzar; Marumpe, Dody Pratama
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.196

Abstract

Employee performance at Pontianak City's public health center (Puskesmas) has recently revealed a gap between the goals outlined in the Health Department's Performance Agreement and actual results.  Emotional intelligence is one of the internal characteristics that may impact performance, as indicated by this condition.  Results from earlier research on the connection between employee performance and emotional intelligence have been mixed.  Furthermore, only a small number of studies—especially in Pontianak City—have positioned job satisfaction as a mediating variable in the context of basic healthcare services.  This study uses job satisfaction as a mediating variable to examine how emotional intelligence affects Puskesmas employees' performance in Pontianak City.  225 Puskesmas employees who were chosen through purposive sampling were given questionnaires as part of a quantitative approach.  Using the SmartPLS software, structural equation modeling, or SEM, was used to analyze the data.  The findings demonstrate that emotional intelligence significantly and favorably affects employee performance as well as job satisfaction.  Additionally, it was discovered that a significant mediating variable in the association between performance and emotional intelligence was job satisfaction.  These results emphasize how crucial it is to enhance job pleasure and cultivate emotional intelligence as calculated measures to boost worker performance.  The practical implication is that in order to improve the quality of public health services in a sustainable manner, Puskesmas management and the Health Department should focus more on the psychological aspects of their workforce.
Co-Authors Adelia, Alfina Ahmad Shalahuddin, Ahmad AHMADI Ananda, Intan Cahya Ananda Ananda, Putri Andy Andy Anita Maharani Anwar Azazi Ari Widiyantoro Arman Jaya Asari, Rika Augustine, Intanie Ayong Hiendro Bagus Purmono, Bintoro Balqis, Nawal Baras, Theresa Putri Yunita Beny Tamrin Budhi Alfiyyah Alyaa Clara Jessica Melcie Dahlia Dahlia Damianus, Gosta Daud , Ilzar Daud, Ilzar Dedi Haryadi Dedi Haryadi Dina Setyawati Dody Pratama Marumpe Efa Irdhayanti Endang Kristiawati, Endang Erlani Erlani, Erlani Erna Listiana Fahmi, M. Fahriansyah Fahriansyah Fahruna, Yulyanti Fatchur Rochman Fauzan, Rizky Febriadi , M Alfin Fenni Supriadi Ferdianti, Ferdianti Fitriana , Ana Giriati Giriati Hajijah, Hajijah Handi Brata Hanifa, Sarah Hasan Ashari Oramahi Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Helma Malini Helma Malini, Helma Heni Safitri Heriyadi Heriyadi, Heriyadi Iffa, Rikhlatul Ignatia, Juliana Ikram Yakin Ilzar Daud Ilzar Daud Iman Kalis, Maria Chirstiana Irdhayanti , Efa Irdhayanti, Efa Janiarti, Della Juanda Astarani Juanda Astarani Julhuda Julhuda Juniwati Kalis, Maria Christiana Imam Kalis, Maria Christiana Iman Kamarullah Karsim, Karsim Kautsar, Gandhy Muhamad Kiki Prio Utomo Kiki Prio Utomo KURNIA KURNIA, KURNIA Levina, Widya Liani, Liani Listiana , Erna Lucky Saputra Lutian, Kristin Mailisa, Yessi Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis, Maria Christiana Maria Christiana l Kalis Mazayatul Mufrihah B11212091 Megawati - Meirani Harsasi Muhammad Afif Muhammad Fahmi Muhammad Naufal Shofwan Muhsin Muhsin Mustarudin Nafsiatun Natalia Natalia Nina Kartika, Nina Nova Arestia Pramana Saputra Prio Utomo, Kiki Purmono, Bintoro Bagus Ramadania Ramadania, Ramadania Ramadhan, Rizani Renditha Nerazzury Ridhota Madini Ridwansyah Ridwansyah Rifki, Maulana Radiyan Rika, Septiani Riyadho, Ahmad Robita, Naufal Dzaki Rochayati, Indarti Ruqiah Ganda Putri Panjaitan Rustam Rustam Sari Rusmita Sigit Wicaksono, Angga Silvanus Ilvan Somak Sukma Febrianti Sulastri, Ria Syahbandi Syahbandi Syahbandi Syahbandi Syal, Adrian Syarif Maula Andriansyah Titik Rosnani Titik Rosnani Uray Ndaru Mustika Utomo, Kiki Prio Vera, Alensia Anjelika Veronica, Rizka Vitriyan Espa Vitriyan Espa Vitriyan Espa Wahyu Wijayanto Wardhani, Dini Sukma Wenny Pebrianti Wenny Pebrianti YANTO YANTO Yulia Ekawati Tasbita Yuliati Indrayani Yulyanti Fahruna