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All Journal Equator Journal of Management and Entrepreneurship Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Syntax Literate: Jurnal Ilmiah Indonesia Dinamisia: Jurnal Pengabdian Kepada Masyarakat SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Martabe : Jurnal Pengabdian Kepada Masyarakat BULETIN AL-RIBAATH JURNAL PRODUKTIVITAS MBIA Jurnal Pengabdian Dharma Laksana Journal Of Management Science (JMAS) Jurnal Mantik Journal of Enterprise and Development (JED) Ilomata International Journal of Management Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Ekuilnomi Jurnal Pengabdian UNDIKMA Ilomata International Journal of Management ABDI EQUATOR Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal Ekonomi Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) International Journal of Applied Finance and Business Studies JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Journal Research of Social Science, Economics, and Management Jurnal Multidisiplin West Science Socius: Social Sciences Research Journal Jurnal Bisnis dan Kewirausahaan El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Penelitian Pendidikan Indonesia JEMBA: Journal of Economics, Management, Business, and Accounting Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Multidisiplin Jurnal Pengabdian Masyarakat Mentari International Journal of Management, Economic and Accounting Ulil Albab Sasambo: Jurnal Abdimas (Journal of Community Service) Primary Journal of Multidisciplinary Research
M. Irfani Hendri
Universitas Tangjungpura
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Influence of Service Quality and Cafe Atmosphere on Customer Loyalty through Costumer Satisfaction as a Mediating Variable at Kopi Kenangan Kautsar, Gandhy Muhamad; Juniwati; Hendri, M. Irfani; Heriyadi; Pebrianti, Wenny
JEMBA: Journal of Economics, Management, Business and Accounting Vol. 3 No. 1 (2025): JEMBA: Journal of Economics, Management, Business, and Accounting
Publisher : Lentera Barasaki Publishing House

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jemba.v3i1.83

Abstract

This study aims to evaluate the influence of service quality and cafe atmosphere on customer loyalty, both direct and indirect through the mediating variable of customer satisfaction. The research employs a quantitative method with a purposive sampling approach, conducted on consumers of Kopi Kenangan in Pontianak City, West Kalimantan. The sample consists of 207 respondents. Data analysis was carried out using SmartPLS version 4 software with the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. The results indicate that service quality and store atmosphere have a positive and significant effect on customer loyalty. Furthermore, customer satisfaction has been statistically proven to act as a mediating variable that strengthens the relationship between service quality and store atmosphere, influencing customer loyalty.
Kepuasan Kerja sebagai Mediator Kecerdasan Emosional dan Kinerja Karyawan di Puskesmas Pontianak Rika, Septiani; Hendri, Muhammad Irfani; Mufrihah, Mazayatul; Daud, Ilzar; Marumpe, Dody Pratama
Primary Journal of Multidisciplinary Research Vol. 1 No. 3 (2025): Primary Journal of Multidisciplinary Research, June 2025
Publisher : Lembaga Publikasi Ilmiah Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70716/pjmr.v1i3.196

Abstract

Employee performance at Pontianak City's public health center (Puskesmas) has recently revealed a gap between the goals outlined in the Health Department's Performance Agreement and actual results.  Emotional intelligence is one of the internal characteristics that may impact performance, as indicated by this condition.  Results from earlier research on the connection between employee performance and emotional intelligence have been mixed.  Furthermore, only a small number of studies—especially in Pontianak City—have positioned job satisfaction as a mediating variable in the context of basic healthcare services.  This study uses job satisfaction as a mediating variable to examine how emotional intelligence affects Puskesmas employees' performance in Pontianak City.  225 Puskesmas employees who were chosen through purposive sampling were given questionnaires as part of a quantitative approach.  Using the SmartPLS software, structural equation modeling, or SEM, was used to analyze the data.  The findings demonstrate that emotional intelligence significantly and favorably affects employee performance as well as job satisfaction.  Additionally, it was discovered that a significant mediating variable in the association between performance and emotional intelligence was job satisfaction.  These results emphasize how crucial it is to enhance job pleasure and cultivate emotional intelligence as calculated measures to boost worker performance.  The practical implication is that in order to improve the quality of public health services in a sustainable manner, Puskesmas management and the Health Department should focus more on the psychological aspects of their workforce.
Unveiling nexus between live streaming, trust, and fashion products purchase decision in Indonesian e-commerce Sulastri, Ria; Purmono, Bintoro Bagus; Listiana, Erna; Rosnani, Titik; Hendri, Muhammad Irfani
Journal of Enterprise and Development (JED) Vol. 6 No. 1 (2024): Journal of Enterprise and Development (JED)
Publisher : Faculty of Islamic Economics and Business of Universitas Islam Negeri Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20414/jed.v6i1.8816

Abstract

Purpose — This research aims to investigate the impact of live streaming on purchase decisions and the mediating role of trust.Method — This research adopts a quantitative approach and utilizes Structural Equation Modeling (SEM) along with AMOS 24 statistical software for data analysis. The data were gathered through a questionnaire, employing a purposive sampling technique with 210 respondents.Result — The results of this research indicate that both live streaming and trust exert a positive and significant impact on purchase decisions. Additionally, live streaming demonstrates a positive and significant influence on trust. Trust is identified as a mediator between live streaming and purchase decisions.Novelty  — This research centers on examining the role of live streaming in shaping purchase decisions for fashion products in Indonesian e-commerce. Unlike previous studies that primarily explore the impact of live streaming on social media, this research expands its scope by conducting a comprehensive analysis of its overall influence on purchasing decisions.
Workshop Penulisan Artikel Penelitian Tindakan Kelas Bagi Guru Putri Panjaitan, Ruqiah Ganda; Indrayani, Yuliati; Utomo, Kiki Prio; Hiendro, Ayong; Hendri, M. Irfani; Setyawati, Dina
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 5, No 3 (2025): Abdira, Juli
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v5i3.902

Abstract

The success of education is greatly influenced by the role of teachers, not only as educators but also as professionals who continuously improve their competencies through reflection and research, one of which is through Classroom Action Research (CAR). This CAR is conducted by teachers to improve the quality of learning and solve problems in the classroom. Despite its importance, many teachers still experience difficulties in writing CAR articles, mainly due to a lack of training in scientific writing. Therefore, this workshop was held to improve academic skills and encourage active participation in scientific writing. This workshop was held offline with 10 teachers. The activity included four main stages: initial planning, socialization, presentation of material by resource persons, discussion and question and answer sessions, and evaluation through post-tests and participant testimonials. The results showed that this workshop was effective in improving teachers' understanding and skills in writing CAR articles.
The influence of social media marketing, brand image, and influencer endorsement towards purchase decisions of skintific skincare products on tiktok shop with trust as the mediator (study on generation Z consumers) Levina, Widya; Malini, Helma; Pebrianti, Wenny; Hendri, M. Irfani; Jaya, Arman
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1713

Abstract

Marketing through social media in recent years has been very widely used, ranging from skincare, fashion, and others, all the items we are looking for are very easy to find on social media with very broad access to e-commerce platforms. This study aims to determine the effect of social media marketing variables in selling skincare skintific products, then the brand image of skincare skintific products, and also the influence of Tasya Farasya's influencer endorsement in marketing these products through Tiktok with the Tiktok Shop feature, with the trust variable as an intervening variable. This study involved 263 people from various regions in Indonesia who were collected online using purposive sampling techniques through online questionnaires. The population of this study is Gen Z aged 17-25 years. The test tool to see the relationship between the independent variables and the dependent variable uses Structural Equation Modeling (SEM) with AMOS 24. The results of this study indicate that social media marketing, brand image, and influencer endorsement have a positive and significant effect on purchasing decisions. Trust has a positive and significant effect on purchasing decisions and significantly mediates social media marketing, brand image, and influencer endorsement on purchasing decisions.
The influence of communication skills and emotional quotient intelligence on employee performance through organizational citizenship behaviour Andy, Andy; Fauzan, Rizky; Daud, Ilzar; Iman Kalis, Maria Chirstiana; Hendri, M. Irfani
Enrichment : Journal of Management Vol. 13 No. 5 (2023): December
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i5.1744

Abstract

Employee performance shows the extent to which employees achieve company expectations and goals. To achieve these goals, employee performance must be supported by qualified human resources. In achieving this goal, the intelligence quotient is used to measure performance, communication skills, and emotional quotient intelligence must be prioritized. The primary objective of this research is to investigate the impact of communication skills and emotional quotient intelligence on employee performance within the context of Indomaret in West Kalimantan. Furthermore, this study examines the potential mediating role of organizational citizenship behaviour in this relationship. The research employed structural equation modeling (SEM) as the primary methodology, utilizing the IBM AMOS 24 statistical software package. This research investigates the association between independent and dependent variables, incorporating mediating variables to provide empirical evidence for the formulated hypotheses. The data collection strategy employed in this study involved the distribution of a questionnaire to a sample of 200 employees from Indomaret in the West Kalimantan region who were selected as respondents. The results showed that communication skills and emotional quotient intelligence positively and significantly affected employee performance. Organizational citizenship behaviour also indicates a strong influence on employee performance. Meanwhile, organizational citizenship behaviour mediates between communication skills and emotional quotient intelligence on employee performance.
Pengaruh Pelatihan Dan Pengembangan Diri Terhadap Kinerja Karyawan Dengan Kompetensi Sebagai Variabel Mediasi Di BPSDM Provinsi Kalimantan Barat Balqis, Nawal; Ilzar Daud; Efa Irdhayanti; M. Irfani Hendri; Dody Pratama Marumpe
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 4 No. 10: September 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v4i10.10360

Abstract

Penelitian ini bertujuan untuk menganalisis peran Pelatihan dan Pengembangan dalam meningkatkan Kinerja Karyawan, dengan Kompetensi sebagai variabel mediasi. Dalam konteks ini, kompetensi karyawan dianggap sebagai faktor penting yang memperkuat hubungan antara program pengembangan sumber daya manusia dengan kinerja karyawan. Menggunakan teknik analisis bootstrapping, penelitian ini menemukan bahwa Pelatihan berpengaruh signifikan terhadap peningkatan Kompetensi, meskipun tidak berpengaruh langsung terhadap Kinerja Karyawan. Sebaliknya, Pengembangan karyawan memiliki pengaruh positif baik terhadap Kompetensi maupun Kinerja Karyawan. Hasil analisis jalur mediasi menunjukkan bahwa Kompetensi memainkan peran penting dalam memperkuat hubungan antara Pelatihan dan Kinerja, serta antara Pengembangan dan Kinerja. Temuan ini memberikan implikasi praktis bagi organisasi untuk merancang program pelatihan dan pengembangan yang tidak hanya meningkatkan keterampilan teknis, tetapi juga membangun kompetensi inti yang relevan dengan kebutuhan strategis perusahaan. Penelitian ini memperkaya pemahaman tentang pengembangan kinerja karyawan dan memberikan kontribusi penting bagi manajemen sumber daya manusia dalam menghadapi tantangan di era globalisasi.
Pengaruh Job Stress, Toxic Workplace, Performance, dan Intention to Leave Melalui Employee Engagement Augustine, Intanie; Daud, Ilzar; Listiana, Erna; Hendri, Irfani; Marumpe, Dody Pratama
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 3, No 2 (2025): September
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.17182641

Abstract

This study aims to explore how job stress and adverse work environment affect the exit intention of Generation Z employees, considering both direct and indirect influences mediated by their performance and engagement at work. The study used a quantitative approach and was conducted in Indonesia. Respondents consisted of 200 Gen Z employees aged 18–27 who currently work at various startups. Data were collected through an online questionnaire and analyzed using Partial Least Squares (PLS) with the help of SmartPLS software 4. Findings showed that job stress and a toxic work environment had a significant and positive influence on the intention to leave. Additionally, employee engagement plays an important role in mitigating the negative impact of stress and toxicity, while employee performance also serves as a mediating variable that influences employees’ decisions to stay or leave. All hypotheses put forward in this study are accepted and reliable. This study is limited to young employees (Gen Z) working in startup companies in Indonesia. The study did not include other generational or industrial groups, as well as did not consider additional factors such as career development opportunities or organizational justice that may also influence intentions to leave. 
Menggali Potensi Ekonomi Kampung Kreatif Melalui Pengelolaan Keuangan di Wilayah Perbatasan Jagoi Babang Hendri, Irfani; Kristiawati, Endang; Febrianti, Sukma; Risal, Risal; Wijayanto, Wahyu; Hanifa, Sarah
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 2 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN)
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sentra IKM Ton Sowa merupakan sebuah pusat industri kecil menengah (IKM) yang memiliki komunitas pengrajin dan berfokus pada kerajinan anyaman. Dalam mengembangkan usahanya, mereka mengalami permasalahan dalam pengelolaan keuangan dan belum dilakukannya perhitungan harga pokok produksi (HPP) sehingga menyulitkan mereka untuk menentukan harga jual yang lebih pasti, dan berimbas pada besaran pemasukan yang diperoleh pengrajin. Pengabdian kepada masyarakat (PkM) ini bertujuan untuk membantu para pelaku IKM meningkatkan pemahaman dan keterampilan dalam menghitung harga pokok produksi dan mengelola keuangan usaha secara efektif, sehingga menciptakan nilai reputasi usaha dan lebih mudah memperoleh pembiayaan dari lembaga keuangan formal serta mendorong pertumbuhan ekonomi kreatif di wilayah perbatasan secara berkelanjutan. Kegiatan PkM ini menggunakan pendekatan pendidikan dan dilaksanakan melalui beberapa tahapan meliputi koordinasi dan identifikasi melalui survei/wawancara, analisis kebutuhan & kondisi mitra, mengadakan seminar/sosialisasi dan pelatihan serta diakhiri dengan monitoring dan evaluasi. Luaran kegiatan ini adalah terjadinya peningkatan pemahaman dan keterampilan dalam mengelola keuangan dan cara menghitung harga pokok produksi sesuai kaidah. Manfaat yang diperoleh dalam pengelolaan keuangan usaha adalah para pengrajin dapat merencanakan keuangan dengan lebih baik, dapat mengidentifikasi dan mengendalikan biaya, memperoleh akses pembiayaan dari lembaga keuangan. Sedangkan, dengan menghitung harga pokok produksi, para pengrajin dapat menentukan harga jual produk secara kompetitif, mengidentifikasi komponen biaya produksi, dan analisis yang lebih baik dapat dilakukan terkait dengan margin keuntungan yang dihasilkan pada tiap produk.
Workshop Pembuatan Poster Melalui Aplikasi Canva Sebagai Media Pembelajaran Digital bagi Peserta Didik Sekolah Menengah Panjaitan, Ruqiah Ganda Putri; Indrayani, Yuliati; Utomo, Kiki Prio; Hiendro, Ayong; Hendri, Muhammad Irfani
Jurnal Pengabdian UNDIKMA Vol. 6 No. 1 (2025): February
Publisher : LPPM Universitas Pendidikan Mandalika (UNDIKMA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jpu.v6i1.10314

Abstract

This community service aims to optimize creative potential and improve students' skills in making posters using the Canva application as a digital learning medium in the classroom. The method for implementing this service used workshops and socialization with participants, namely grade 8 students at SMPN 3 Sungai Kakap, Kubu Raya Regency, West Kalimantan. The instrument used at the evaluation stage was an assessment sheet consisting of four criteria and analyzed descriptively. The result of this service activity was an increase in students' understanding and skills in operating the Canva application to create learning posters. This is proven by the poster design made by the students which is good and attractive.
Co-Authors Adelia, Alfina Ahmad Shalahuddin, Ahmad AHMADI Ananda, Intan Cahya Ananda Ananda, Putri Andy Andy Anita Maharani Anwar Azazi Ari Widiyantoro Arman Jaya Asari, Rika Augustine, Intanie Ayong Hiendro Bagus Purmono, Bintoro Balqis, Nawal Baras, Theresa Putri Yunita Beny Tamrin Budhi Alfiyyah Alyaa Dahlia Dahlia Damianus, Gosta Daud , Ilzar Daud, Ilzar Dedi Haryadi Dedi Haryadi Dina Setyawati Dody Pratama Marumpe Efa Irdhayanti Endang Kristiawati, Endang Erlani Erlani, Erlani Erna Listiana Fahmi, M. Fahriansyah Fahriansyah Fahruna, Yulyanti Fatchur Rochman Fauzan, Rizky Febriadi , M Alfin Fenni Supriadi Ferdianti, Ferdianti Fitriana , Ana Giriati Giriati Handi Brata Hanifa, Sarah Hasan Ashari Oramahi Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Hasanudin Helma Malini Helma Malini, Helma Heni Safitri Heriyadi Heriyadi, Heriyadi Iffa, Rikhlatul Ignatia, Juliana Ikram Yakin Ilzar Daud Ilzar Daud Iman Kalis, Maria Chirstiana Irdhayanti , Efa Irdhayanti, Efa Janiarti, Della Juanda Astarani Juanda Astarani Julhuda Julhuda Juniwati Kalis, Maria Christiana Imam Kalis, Maria Christiana Iman Kamarullah Karsim, Karsim Kautsar, Gandhy Muhamad Kiki Prio Utomo Kiki Prio Utomo KURNIA KURNIA, KURNIA Levina, Widya Liani, Liani Listiana , Erna Lutian, Kristin Mailisa, Yessi Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis Maria Christiana Iman Kalis, Maria Christiana Maria Christiana l Kalis Mazayatul Mufrihah B11212091 Megawati - Meirani Harsasi Muhammad Afif Muhammad Fahmi Muhsin Muhsin Mustarudin Nafsiatun Natalia Natalia Nova Arestia Pramana Saputra Prio Utomo, Kiki Purmono, Bintoro Bagus Ramadania Ramadania, Ramadania Ramadhan, Rizani Ridhota Madini Ridwansyah Ridwansyah Rifki, Maulana Radiyan Rika, Septiani Robita, Naufal Dzaki Rochayati, Indarti Ruqiah Ganda Putri Panjaitan Rustam Rustam Sari Rusmita Sigit Wicaksono, Angga Silvanus Ilvan Somak Sukma Febrianti Sulastri, Ria Syahbandi Syahbandi Syahbandi Syahbandi Syal, Adrian Syarif Maula Andriansyah Titik Rosnani Titik Rosnani Uray Ndaru Mustika Utomo, Kiki Prio Vera, Alensia Anjelika Veronica, Rizka Vitriyan Espa Vitriyan Espa Vitriyan Espa Wahyu Wijayanto Wardhani, Dini Sukma Wenny Pebrianti Wenny Pebrianti YANTO YANTO Yulia Ekawati Tasbita Yuliati Indrayani Yulyanti Fahruna