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Journal : Journal of Applied Finance

 1 
ANALYZING THE EFFECT OF FACTORS ON TAXPAYERS SATISFACTION USING E-FILING TAX REPORTING SYSTEM Sebastian Prasetya Kresnandita; Levana Dhia Prawati; Lusiana
Journal of Applied Finance and Accounting Vol. 10 No. 1 (2023): Publish on June 2023
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/jafa.v10i1.8323

Abstract

The biggest source of state revenue comes from tax revenue. To increase tax revenue and simplify taxpayers in tax reporting, The Directorate General of Taxes introduced an application system namely Electronic Filing System (E-Filing). With this system, taxpayers don’t need to come directly to the Tax Service Office to fulfill tax obligations in terms of SPT reporting, because SPT reporting can be done online by accessing the E-Filing System. The purpose of this study is to analyze the relationship between system quality, information quality, and service quality with personal taxpayers’ satisfaction in using the E-Filing System for tax reporting. This study uses a quantitative approach. The use of the measurement model is the success model from DeLone and McLean (2003). The results of this study are system quality and information quality have significant effects on the user of personal taxpayers’ satisfaction using the E-Filing System, and service quality hasn’t a significant effect on the user of personal taxpayers’ satisfaction using the E-Filing System.
Co-Authors Adiwijaya, Hamdan Drian Afrizal, Fajri Agus Darmuki Agus Hartono Agustin Allen Marga Retta, Allen Marga Amarullah Malik Anam, M Khairul Anang Sugeng Cahyono, Anang Sugeng Anjarwati, Ani Anwar, Nurfiah Ardi Zulfan Nainggolan ARIE PRIMA Arif Yuswardi Arine Wuriyani Ariyani, Vince Asmita, Sri Astrilina, Lia Baharuddin Catur Wahyu Priyanto Charli, Chintya Ones Clarissa Aloina Tarigan Delti Limbong Tiboyong Diansyah Putra, Rio Dinda Trisakti Wahyuningtya Drian Adiwijaya, Hamdan Elfiswandi Elvira Endah, Felia Epi, Yus Euis Maesaroh Fangaro Zega Fani Ando’ Febriani, Fenti Feri Tiona Pasaribu Fifianti Rudy Firdaus, Muhammad Bambang Fitriana, Arum Fransiskus Zoromi Fuadiah, Nyiayu Fahriza Gina Salsabila Grace Evelina Buji Gumiwang Ariswati, Her Hamdan Drian Adiwijaya Hana Pertiwi Hari Wisana, I Gede Dewa Hariyanto, Budi Harnon Her Gumiwang Ariswati Herlina Hermanto I Dewa Gede Hari Wisana Ifrohati Indri Iriani Indriatie Irmawansi Rorrong Ismirotin, M. ALI MUHSON Joseph Reynaldo. H Junadhi Junadhi Kartika Dewi , Tita Lestari, Nia Ayu Levana Dhia Prawati Lilies N Tangge Lira, Lira Hayu Afdetis Mana Lubis, Donly Wance Luthfiyah, Sari maulani, nine wahyuni Mela Nova Selvia Misel Ratte Mohammad Jamhari Mohammad Kanzunnudin Muhammad Abdillah Muhammad Abdillah Muhammad Asrum Muhammad Oase Ansharullah Muhammad Resky Muhammadi Munawir, Rahmad Mustapa Kamil Alga Beruh Nashichah, Roichatun Nasirruddin, Muhammad natasha, Syarifah fadillah Nila Kesumawati Ningrum, Putu Noer Indah Aprianti Nugraha, Doni Nurul F, Dea Nusantara, Duano Sapta Pasrah Harefa Pransiska, Ririn Yulia Purnama, Vera Puspita, Devi Putri, Siti Julaiha Ananda R.A. Fadila Rahmawati Rahmawati Muin Rico Kardo Simbolon Rini Yanti Risma Toding Allo Sebastian Prasetya Kresnandita Seliaty Tiku Lempan Setiawan, Singgih Yudha Setioningsih, Endang Dian Sofiana Kussifa Sri Asmita Suharno, Pawirosumarto Sumber SUSI ERLINDA Tanda Cinara Anggraini Tanti M. Rajagukguk Tia Alfina Rakhmawati Tita Kartika Dewi Tria Gustiningsi Trimurti Saleh Trisna Dewi, Desy Triyani Arita Fitri Uswatul Hasanah, Uswatul Utomo, Bedjo Vera Purnama Wahyuni, Fika Winanda, Vanny Nuari Wirta Agustin Yora Nopriani Yusmaliani Yusuf Hartono