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THE EFFECT OF EDUCATION LEVEL, WORK PERIOD AND INFORMATION TECHNOLOGY ON SERVICE QUALITY AND JOB SATISFACTIONAS AN INTERVENING VARIABLE IN VILLAGE DEVICES ON KUNDUR ISLAND KARIMUN DISTRICT Afrizal Afrizal; Ngaliman Ngaliman; Bambang Satriawan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 1 (2022): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i1.93

Abstract

The purpose of this study was to determine and analyze the effect of education level, years of service and information technology on service quality and job satisfaction as an intervening variable for village officials on Kundur Island, Karimun Regency. The method used was a questionnaire and distributed to 122 respondents. statistical data analysis using SEM PLS (structuralequation modellingpartial least squares) and using path analysis to examine the pattern of the relationship between the influence of the dependent and independent variables, both direct and indirect effects with smart pls 3.0 software. The research results showeducation level has a direct effect on job satisfaction with a p-value of 0.000, tenure has an indirect effect on job satisfaction with a p-value of 0.658, information technology education level has a direct effect on job satisfaction with a p-value of 0.000, job satisfaction has a direct effect on service quality with a p-value of 0.001, education level has a direct effect on service quality with a p-value of 0.008, tenure has a direct effect on service quality with a p-value of 0.009, information technology has a direct effect on service quality with a p-value of 0.018 , job satisfaction mediates the relationship between education level and service quality with a p-value of 0.009 <0.05,Job satisfaction mediates the relationship between tenure and service quality with a p-value of 0.006 <0.05, and job satisfaction mediates the relationship between information technology and service quality with a p-value of 0.004 <0.05.
THE EFFECT OF DISTRIBUTIVE JUSTICE, INTERACTIONAL JUSTICE, AND LEADERSHIP STYLE ON INNOVATIVE WORK BEHAVIOR WITH INTERVENING JOB SATISFACTION VARIABLES AT PT MEDIANUSA PERMANA, BATAM CITY Erick Santana; Bambang Satriawan; Mohamad Gita Indrawan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 1 (2022): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i1.120

Abstract

The purpose of this study was to determine and analyze the effect of Distributive Justice, Interactional Justice, and Leadership Style on Innovative Work Behavior with intervening variable Job satisfaction at PT Medianusa Permana Batam City. The method used is a questionnaire and distributed to 100 respondents. Analysis of statistical data using SEM PLS (Structural Equation Modeling Partial Least Square) and using path analysis to examine the pattern of the relationship between the influence of the dependent variable on the independent, both direct and indirect effects with SMART PLS 3.0 software. The results in the study indicate that Distributive Justice has a positive and significant effect on job satisfaction with a p-value of 0.000 <0.05, Interactional Justice has a positive and significant effect on job satisfaction with a p-value of 0. 003 < 0.05. Leadership Style has a positive and significant effect on job satisfaction with a p-value of 0.040 <0.05. Job satisfaction has a positive and significant effect on Innovative Work Behavior with a p-value of 0.008 <0.05. Distributive Justice has a positive and significant effect on Innovative Work Behavior with a p-value of 0.005 <0.05. Interactional Justice has a positive and significant effect on Innovative Work Behavior with a p-value of 0.008 <0.05. Leadership Style has a positive and significant effect on Innovative Work Behavior with a p-value of 0.032 <0.05. Job Satisfaction mediates the effect of Distributive Justice and Innovative Work Behavior with a p-value of 0.005 <0.05. Job Satisfaction mediates mediates the effect of Interactional Justice and Innovative Work Behavior with a p-value of 0. 019 < 0.05. Job Satisfaction mediates the effect of Leadership Style and Innovative Work Behavior. with a p-value of 0.008 < 0.05.
THE INFLUENCE OF HUMAN RESOURCES QUALITY, BUDGET PLANNING AND ORGANIZATIONAL COMMITMENT ON BUDGET ABSORPTION WITH THE USE OF INFORMATION TECHNOLOGY AS A MODERATING VARIABLE IN LOCAL EQUIPMENT ORGANIZATIONS IN KARIMUN DISTRICT Supriyono; Bambang Satriawan; Irfan; Muammar Khaddafi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 2 No. 1 (2022): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v2i1.136

Abstract

In the era of regional autonomy, an interesting phenomenon has occurred, namely the minimal absorption of the Regional Revenue and Expenditure Budget in most parts of Indonesia, both at the provincial, district and city levels. The lack of absorption of the budget arises amid demands for more transparent and accountable management and accountability of state and regional finances in the framework of good governance and demands for effectiveness and efficiency. This phenomenon also occurs in the Karimun Regency Government where there are delays in budget absorption in quarter I to quarter III which in turn results in low realization or absorption of the budget at the end of the year, therefore the authors are interested in conducting research on the author's thesis entitled Effects of Human Resource Quality . , Budget Planning and Organizational Commitment to Budget Absorption by Using Information Technology as a Moderation Variable in Regional Apparatus Organizations in Karimun Regency.
THE EFFECT OF ACCOUNTABILITY, TRANSPARENCY OF FINANCIAL REPORTING AND QUALITY OF ACCOUNTING INFORMATION ON THE LEVEL OF RECEIVING ZAKAT FUNDS WITH ACCESTABILITY AS A MODERATION VARIABLE AT BAZNAS IN BATAM CITY Afrinanda; Chabullah Wibisono; Robin; Bambang Satriawan; Muammar Khaddafi
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 1 (2023): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i1.598

Abstract

This study aims to analyze and provide empirical evidence about the effect of accountability, transparency of financial reporting and quality of accounting information on the level of acceptance of zakat funds with accessibility as a moderating variable. The population of this research is the muzakki who pay their zakat directly to BAZNAS Batam City. The sampling technique in this study used random sampling. This study used the slovin formula with an error rate of 1% so that a total of 96 samples were obtained. This study uses primary data with a quantitative approach. The primary data collection method is through a questionnaire which is measured using a Likert scale. The data analysis method uses Partial Least Square (PLS) with the SmartPLS application. The test results show that accountability has a significant effect on the level of acceptance of zakat with a P-Value of 0.000 <0.05, transparency has an insignificant positive effect on the level of acceptance of zakat with a P-Value of 0.172 <0.05, and the quality of accounting information has a significant effect on financial supervision with a P-Value of 0.000 <0.05 but accessibility has no significant negative effect on the level of zakat acceptance. Meanwhile, accessibility does not moderate the relationship between accountability, transparency and quality of accounting information on the level of zakat acceptance. This moderating effect is called predictor moderation. Transparency has a not significant positive effect on the level of zakat acceptance with a P-Value of 0.172 <0.05, and the quality of accounting information has a significant effect on financial supervision with a P-Value of 0.000 <0.05 however accessibility has an insignificant negative effect on the level of zakat acceptance . Meanwhile, accessibility does not moderate the relationship between accountability, transparency and quality of accounting information on the level of zakat acceptance. This moderating effect is called predictor moderation. Transparency has a not significant positive effect on the level of zakat acceptance with a P-Value of 0.172 <0.05, and the quality of accounting information has a significant effect on financial supervision with a P-Value of 0.000 <0.05 however accessibility has an insignificant negative effect on the level of zakat acceptance . Meanwhile, accessibility does not moderate the relationship between accountability, transparency and quality of accounting information on the level of zakat acceptance. This moderating effect is called predictor moderation. accessibility does not moderate the relationship between accountability, transparency and quality of accounting information on the level of zakat acceptance. This moderating effect is called predictor moderation. accessibility does not moderate the relationship between accountability, transparency and quality of accounting information on the level of zakat acceptance. This moderating effect is called predictor moderation.
PENGARUH PENGALAMAN KERJA, KOMPETENSI DAN INDEPENDENSI TERHADAP KUALITAS AUDIT DENGAN ETIKA AUDITOR SEBAGAI PEMODERASI DI BPK PERWAKILAN PROVINSI KEPULAUAN RIAU Intan Juniarti; Yuliansyah Yuliansyah; Bambang Satriawan
MEASUREMENT : Jurnal Program Studi Akuntansi Vol 17, No 2 (2023): MEASUREMENT : JURNAL AKUNTANSI DESEMBER 2023
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/mja.v17i2.5719

Abstract

Penelitian ini bertujuan untuk menganalisis dan memberikan bukti empiris tentang pengaruh pengalaman kerja, kompetensi dan independensi terhadap kualitas audit dengan etika auditor sebagai pemoderasi. Populasi penelitian ini adalah seluruh auditor Badan Pemeriksa Keuangan Perwakilan Provinsi Kepulauan Riau dengan jumlah populasi 68 auditor. Penelitian ini menggunakan seluruh anggota populasi sebagai sampel total (total sampling) atau sensus. Penelitian ini termasuk jenis penelitian deskriptif dan verifikatif dengan pendekatan kuantitatif. Penelitian ini menggunakan data primer dan data sekunder. Metode pengumpulan data primer melalui penyebaran kuisioner yang diukur dengan menggunakan skala Likert, sedangkan data sekunder diperoleh dari laporan yang dikeluarkan oleh BPK dan sumber lain yang relevan. Metode analisis data menggunakan Partial Least Square (PLS) dengan aplikasi SmartPLS. Hasil pengujian dengan alogaritma diperoleh nilai R-Square sebesar 0,825 yang berarti bahwa variabel kualitas audit dapat dijelaskan dipengaruhi oleh variabel pengalaman kerja, kompetensi, independensi dan etika auditor dan interaksinya sebesar 82,5%, sedangkan 17,5% dijelaskan dipengaruhi variabel lain yang tidak terdapat pada penelitian ini. Hasil uji signifikan dengan boostraping diperoleh kesimpulan bahwa kompetensi berpengaruh positif signifikan terhadap kualitas audit dengan nilai P-Value sebesar 0,001 < 0,05, pengalaman kerja berpengaruh positif tidak signifikan terhadap kualitas audit dengan nilai P-Value sebesar 0,508 > 0,05, dan independensi berpengaruh positif tidak signifikan terhadap kualitas audit dengan P-Value sebesar 0,970 > 0,05. Sementara itu etika auditor tidak memoderasi hubungan antara pengalaman kerja, kompetensi dan independensi terhadap kualitas audit. Efek moderasi ini disebut moderasi potensial (homologiser moderator) dan moderasi prediksi (predictor moderator). Kata Kunci : Pengalaman Kerja, Kompetensi, Independensi, Etika Auditor dan Kualitas Audit
The Influence Of The Quality Of Fiskus Services, Tax Sanctions, And The Taxpayer's Environment On Individual Taxpayer Compliance With Account Representative Professionalism As A Moderating Variable In The Pratama Batam North Tax Services Office Basri Basri; Yuliansyah Yuliansyah; Bambang Satriawan
International Journal of Economics and Management Research Vol. 2 No. 3 (2023): December : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v2i3.127

Abstract

Individual taxpayers who carry out their obligations experience fluctuations from year to year, but there are several years that actually experience a significant decline. The level of taxpayer compliance continues to experience waves of ups and downs, so it can be said that there is instability in taxpayer compliance which shows a less good trend. The percentage shown is quite high, but actually still has not reached the maximum target. The purpose of this study was to determine and analyze the effect of service quality, tax sanctions, and taxpayer environment on taxpayer compliance directly or moderated by Account Representative Professionalism the nature of testing the relationship between variables. The research population was 67,957 individual taxpayers registered at KPP Pratama Batam Utara with sampling techniques using the Slovin formula with a leeway of 100%, a sample of 100 people was obtained. The data analysis technique uses path analysis techniques with the help of PLS Ver statistical tools 3. The results of data analysis were obtained. The quality of Fiskus services has a positive and insignificant effect on individual taxpayer compliance at KPP Pratama Batam Utara. Tax sanctions have a positive and significant effect on individual taxpayer compliance at KPP Pratama Batam Utara. The taxpayer environment has a positive and significant effect on individual taxpayer compliance at KPP Pratama Batam Utara. Professional account representatives moderate the effect of the quality of tax authorities' services positively and insignificantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification is Homologizer moderator. Professional account representatives moderate the effect of tax sanctions negatively and significantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification is Quasi moderator. Professional account representative moderates the influence of taxpayer environment negatively and significantly on individual taxpayer compliance at KPP Pratama Batam Utara with moderation qualification as Quasi moderator.
Determinasi Lingkungan Kerja, Disiplin Kerja, Budaya Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening pada Divisi Sales PT. Link Net. Tbk Purnomo Wahyu; Chablullah Wibisono; Bambang Satriawan
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4672

Abstract

This research aims to analyze the influence of the work environment, work discipline, work culture and work motivation on employee performance with job satisfaction as an intervening variable in the Sales Division at PT. NetLink. Tbk. The research method used is a combined research method which is a research method between quantitative methods and qualitative methods to be used together in a research activity. The population in this study were employees of the Sales Division of PT. NetLink. Tbk which is spread throughout Indonesia with a total number of 960 people, while the number of samples in this study was 282 people, the questionnaire was distributed via the Google Form link with an estimated data collection for one month, after the data was collected it was then processed and analyzed further using using smartPLS 3.0 SEM (Partial Least Square-Structural Equation Modeling) software. The results of hypothesis testing on all independent variables show that work discipline, work culture, work motivation and work motivation have a significant effect on job satisfaction. Meanwhile, the work environment, job satisfaction, work discipline and work culture have no significant effect on employee performance. Furthermore, in this research, job satisfaction does not intervene in the influence of the work environment, work discipline, work culture and work motivation on employee performance.
EFFECTIVENESS OF BASIC TRAINING FOR CIVIL SERVANT CANDIDATES (CPNS) USING THE KIRPETRICK LEVEL 3 MODEL (ATTITUDE AND BEHAVIOR) AND THE CONTINUATION OF PARTICIPANTS' ACTUALIZATION AFTER PARTICIPATING IN THE TRAINING IN THE WORK AREA OF THE RIAU ISLANDS L Isdawati; Bambang Satriawan; Sri Yanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1942

Abstract

This study aims to determine the effectiveness of the Kirpatrick Model Level 3 Civil Servant Candidate Training (behavioral attitudes) after Alumni complete the Training, supporting and inhibiting factors on the impact of training after Alumni complete the Training and to determine the sustainability of actualization after alumni complete the training. The research method used is quantitative descriptive. The instrument used as a data collection tool is in the form of in-depth interviews with 4 direct superiors, 8 co-workers and 8 training alumni. The results of this study indicate that the effectiveness of the training can be measured successfully through changes in attitudes, knowledge, and skills of participants as seen from their behavior in the workplace, this is reinforced by the results of interviews with direct superiors. The effectiveness of the Kirpatrick Model Level 3 Civil Servant Candidate Training (behavioral attitudes) after Alumni complete the Training, from the results of interviews with direct superiors of training participants who stated that CPNS Latsar participants were able to innovate in increasing work productivity, doing work according to work standards and being responsible. Related to understanding the supporting and inhibiting factors that influence the impact of training after alumni complete the training program, from the results of interviews with direct superiors of training participants who stated that support from direct superiors, co-workers, and the work environment played a very significant role in helping alumni of basic CPNS training implement training objectives, Basic PNS values, and develop technical skills according to their formation and position. Related to the sustainability of the actualization process of Prospective Civil Servants after alumni complete the training, the sustainability of the actualization program prepared by alumni of the Training varies, depending on the relevance of the program to the main tasks and functions of alumni in their new positions, as well as the support received from superiors and co-workers.
THE EFFECT OF WORK PLACEMENT, WORK ENVIRONMENT, WORK COMMITMENT ON IMPROVING EMPLOYEE PERFORMANCE WITH FACILITIES AN INFRASTRUCTURE AS INTERVENING VARIABLES AT THE OFFICE OF THE PORT MASTER AND CLASS I PORT AUTHORITY OF TANJUNG BALAI KARIMUN Armen; Bambang Satriawan; Muammar Khaddafi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1950

Abstract

This study examines the Influence of Job Placement, Work Environment, Work Commitment on Improving Employee Performance with Facilities and Infrastructure as Intervening Variables at the Harbormaster and Port Authority Office Class I Tanjung Balai Karimun. This study uses a quantitative approach based on statistical information. Data collection techniques use variable measurement using questionnaire instruments. Data analysis techniques in this study use Partial Least Square (PLS). The results of the study Job Placement has a positive but insignificant effect on the Facilities and Infrastructure variable. Work Environment has a positive but significant effect on the Facilities and Infrastructure variable. Work Commitment has a positive but significant effect on the Facilities and Infrastructure variable. Facilities and Infrastructure have a positive but significant effect on the Employee Performance variable. Job Placement has a positive but significant effect on the Employee Performance variable. Work Environment has a positive but significant effect on the Employee Performance variable. Work Commitment has a positive but significant effect on the Employee Performance variable. Facilities and Infrastructure have a positive but insignificant effect in mediating Job Placement on Employee Performance. Facilities and Infrastructure have a positive and significant effect in mediating the Work Environment on Employee Performance. Facilities and Infrastructure have a positive and significant effect in mediating Work Commitment on Employee Performance
THE INFLUENCE OF WORK EXPERIENCE, COMPETENCE, WORK ENVIRONMENT ON WORK EFFECTIVENESS WITH WORK MOTIVATION AS A VARIABLE INTERVENING AT THE OFFICE OF THE PORT MASTER AND CLASS II PORT Deddy Surachmad; Bambang Satriawan; Muammar Khaddafi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1953

Abstract

This study examines the Influence of Work Experience, Competence, Work Environment on Work Effectiveness with Work Motivation as an Intervening Variable at the Harbormaster and Port Authority Office of Class II Teluk Bayur. This study uses quantitative research. The data analysis technique in this study uses Partial Least Square (PLS) which is a Multivariate Analysis in the second generation using structural equation modeling (Structural Equation Model/SEM). Work Experience has a significant influence on the Work Motivation variable. Competence has a significant influence on the Work Motivation variable. Work Environment has a significant influence on the Work Motivation variable. Work Motivation does not have a significant influence on the Work Effectiveness variable. Work Experience has a significant influence on the Work Effectiveness variable. Competence has a significant influence on the Work Effectiveness variable. Work Environment has a significant influence on the Work Effectiveness variable. Work Motivation has a positive and significant influence in mediating Work Experience on Work Effectiveness. Work Motivation has a positive and significant influence in mediating Competence on Work Effectiveness. Work Motivation has a positive and significant influence in mediating Work Environment on Work Effectiveness.