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Journal : Jurnal Teknik Informatika (JUTIF)

Analyzing Marketplace Reviews Using Word2Vec, CNN, and Deep K-Means with Sociolinguistic Approaches Fahry, Fahry; Miswaty, Titik Ceriyani; Harun, Harun
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 6 (2025): JUTIF Volume 6, Number 6, Desember 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.6.5340

Abstract

This study investigates the effectiveness of deep learning methods in analyzing linguistically diverse customer reviews on Shopee to generate actionable product insights. By integrating Word2Vec, Convolutional Neural Networks (CNN), and Deep K-Means clustering, the proposed workflow moves beyond simple polarity detection toward aspect-based sentiment analysis. Customer reviews were preprocessed and represented using Word2Vec (skip-gram) to capture semantic proximity across informal registers, slang, abbreviations, and code-switching. A one-dimensional CNN then classified reviews into positive and negative sentiments, achieving 93–94% accuracy with balanced F1-scores across both classes. To extract aspect-level insights, reviews were projected into a latent space via an autoencoder and clustered using K-Means, with evaluation metrics (Silhouette ≈ 0.6; DBI ≈ 0.5) confirming adequate cohesion and separation. Positive clusters highlighted product design, durability, and ease of use, while negative clusters emphasized material quality, packaging, and delivery issues. These findings demonstrate that deep learning can adapt to sociolinguistic variation in Indonesian e-commerce discourse while providing structured, socially meaningful insights. This research is significant for the field of Informatics as it advances Natural Language Processing techniques for multilingual and code-switched data, addressing a key challenge in real-world text mining applications. The approach offers practical value for sellers in improving product quality, enhancing customer satisfaction, and refining marketing strategies.
Co-Authors AA Sudharmawan, AA Abdan, Muamar Abdul Ghofur Anshori ABDUL MANAF Absori Absori Adha, Wahyu maulid Adi Anggara, Deki Rido Agatha Jumiati Ahmad Sahedi, Romadhon Ahmad Salim, Ahmad Ahmad, Iyas Rounaqy Aidul Fitriciada Azhari Akbar, Muhammad Syifa Nurul Al- Hakim, M. Hanif Ali Mustadi Alif Rio Harsenda alimni, alimni Ambarsari, Luthfiana Amir Syamsudin Amrizal Amrizal An-Nisa Apriani Andi Wahyudi Anggito, Albi Anisa, Putri Juliah Anwar, Shinta Nuriyah Aprizal, M. Yodi Tira Aqdi Rofiq Asnawi Arief Budiono Arif Rohman Arifiyanti, Nurul Armadi, Ardian Bagus Athoillah, Muhammad Annas Atrya - Yusnidhar Ayun, Siti Qurrata Aziz, Sulthon Abdul Azry Ayu Nabillah Azwar Thaib Bachmid, Sofyan Basir, Badirun Bernadeta M Wara Kushartanti Billy Emir R Bistari Bramandita Bramandita Bramandita, Bramandita Cahya Rahmawati, Septika Cahyaningsih, Pinaestri Cut Zahri Daryono Daryono, Daryono Devi Kurnia, Flaviana Dewi Kusuma Diarti Diah Kusumawati, Diah Diana Fitriana Didit Purnomo Dona Skd, Khairil Ediwijoyo , Sotya Partwi Elidar Sari Eny Nur Aisyah Ezra Tari Fahmi, Rizkan Fahry, Fahry Faisal Syahputra, Faisal Fatahillah, Fatahillah Fathol Hedi Ferdy Saputra Firah, Al Fitria, Desi Fitria Gustinah, Ambarsari Utamining Hadi Iskandar Hadi, Risa Hadi, Rokhman Hapzi Ali Hardiansyah Hardiansyah Hardika Hardika, Hardika Harlistyarintica, Yora Haryono Pasang Kamase Hasbi, Yusrizal Hayati Hayati Heri Retnawati Hidayat, Syamsul Himawan, Rizky Huda, Ariski Nurul Hully, Hully I MADE SUARDANA Ibda, Hamidulloh Idris, Adam Ika Budi Maryatun Indah Perdana Sari Indah Permata Sari Irawati Irawati Iwan Hasri, Iwan Izziyana, Wafda Vivid Jaka Susila Jamaluddin Jamaluddin Jayanti, Shara Joko Pamungkas jumiatmoko jumiatmoko Kadang, Yan Kristianus Kanafi, Muhammad Kelik Wardiono Kharunnisak, Kharunnisak Khudzaifah Dimyati Krisna Rendi Awalludin KURNIA, DEDEH Kurniawan, Fakhry Fajrin Lathifah, Wildiani Lestari , Hani Leyla Mariana Lia Handayani, Lia Listyaningrum, Prabandari Maemunah Maemunah Mahzura, Mahzura Manguling, Sulaiman Mariana, Leyla MARLINI, WENNY Maulidyah Indira Hasmarini Miswaty, Titik Ceriyani Moh Ikbal Moh. Indra Bangsawan Muamar, Abdan Mufliana, Willy Muhammad fauzan MUHAMMAD MASKUR, MUHAMMAD Muhammad Nasir Muhammad Nur Mukhlis Mukhlis Muktaz, Muhammad Ubaid Lutfi Mulyawan, Rizki Mu’amar Abdan Nasution, Alhafidh Natangsa Subekti Natangsa Subekti, Natangsa Natangsa Surbakti Nelva Rolina Nerlin, Nerlin Ningrum, Apriya Noval Noval Novie Wahyungningtyas Nur Hayati Nur Khoiriyah Nur Rizqi Febriandika Nurfauziyah, Helena Nurhayati Nurhayati Nurkhoiriyah, Nurkhoiriyah Nurlaili Nurlaili Padillah, Aisyah Patuan Raja Pinaestri Cahyaningsih Prabowo, Roni Prakoso, Bima Yuda Pramesti, Nadila Putri Prayitno Prayitno Puji Yanti Fauziah Putri Anggraeni Putri, Audi Amelia Putri, Tasya Utami Rachma, Kirana Adhani Raden Mohamad Herdian Bhakti Ragilia Putri Wandansari Rahmi, Mutia Ramdani, Rahmatullah Ramziati, Ramziati Rasyid, Laila Muhammad Ratnawati, Siti Riki Perdana Riwayani, Riwayani Rizka Rizka, Rizka Rizqi, Muhammad Naufal Rizqi, Velisca Helena Romi Asmara Roudlotul Islamiyah, Roudlotul Ruswa Darsono, Ruswa Safei, Imam Safira, Ariza Fitriani Safrida Diniyati, Cut Nur Sagita, Bella Sahedi, Romadhion Ahmad Salwa Ramadhani Salwa, Nada Samsuli, Said Sangadah, Lailatus Saputri, Olyvia Vilanova Timur Sarip Sarip Sasmiati Sasmiati Sausan Liski Aulia Simatupang, Muslim Arju Siti Aisyah Siti Hasanah Siti Irene Astuti D siti zubaedah Subaidi, Joelman Sudaryanti Sudaryanti Sufal Diansyah Sugiatno Sugiatno Sulfa, Sulfa Sulni, Rahmat Surahman, Ence Syafitri, SIti Balqis Titin Marlina Titin Marlina, Titin Tri Widya Kurniasari Ulfa, Nahdiyah Umar Hamdan Nasution Ummi Kalsum Wildan Hamdani Wulandari, Anugrah Kurnia Wuryandani, Wury Yayan Wardiyanto Yuliarini, Seni Yusrizal Hasbi Zainal Abidin Zulham Zulham