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Ambar Lukitaningsih
Universitas Sarjanawiyata Tamansiswa
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Pengaruh dan Hubungan Brand Reputation, Brand Loyalty, Brand Attachment, dan Brand Equity Sebagai Variabilitas Penghubung (Studi Kasus Pada Konsumen Tiktok Shop Ms Glow di Indonesia) Laili, Siti Nafisatul; Setiawan, Budi; Lukitaningsih, Ambar
Jambura Economic Education Journal Vol 7, No 3 (2025): : July 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jeej.v7i3.29464

Abstract

The purpose of this study is to ascertain how brand reputation affects brand loyalty using case studies on Indonesian Tiktok Shop customers as mediating factors for brand attachment and brand equity. Quantitative research is the approach employed in this study. For this study, a questionnaire was used to gather data, and the SmartPLS version 3 program and computer help were used to do the analysis. Every sample utilized as a data source is an Indonesian who has purchased MS Glow items from Tiktok Shop. There were 206 people that responded. According to the findings, brand loyalty is negatively and negligibly impacted by brand reputation, while brand attachment is significantly impacted by brand reputation, brand loyalty is significantly impacted by brand equity, and brand equity is significantly impacted by brand loyalty.
Meningkatkan Loyalitas Konsumen Scarlett Whitening Melalui Brand Experience, Kepuasan, dan Brand Attachment di Yogyakarta Hayon, Laurensia Barekina; Setiawan, Budi; Lukitaningsih, Ambar
Jambura Economic Education Journal Vol 7, No 3 (2025): : July 2025
Publisher : Gorontalo State University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jeej.v7i3.29477

Abstract

The purpose of this study is to examine how customer loyalty to Scarlett Whitening is enhanced through brand experience, brand satisfaction, and brand attachment in Yogyakarta. The methodology employed in this research is quantitative. Data were collected using a questionnaire, and the data analysis was conducted using SmartPLS version 3. The sample size for this study consisted of 204 Scarlett Whitening users in Yogyakarta. The findings indicate that although brand experience does not have a positive impact on brand loyalty, it does positively influence brand satisfaction. However, brand satisfaction does not have a positive impact on brand loyalty. Brand experience has a positive impact on brand attachment, and brand attachment positively influences brand loyalty. Moreover, brand satisfaction fails to provide positive feedback on both brand loyalty and brand experience, whereas brand attachment successfully provides positive feedback on brand loyalty.
THE INFLUENCE OF BRAND AMBASSADOR, BRAND IMAGE WITH CUSTOMER TRUST AS INTERVENING ON PURCHASE DECISION OF SKINTIFIC USERS IN YOGYAKARTA Detuage, Nuraisyah Vilda Agustin; Welsa, Henny; Lukitaningsih, Ambar
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 2 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i2.2728

Abstract

This research was conducted in Yogyakarta, this research aims to analyze the influence of brand ambassadors, brand imagewith customer trust as an intervening factor in the purchase decision of skintific users in Yogyakarta. This study is a quantitative study. The population in this study were young people in Yogyakarta, the sample used was 130 respondents with a purposive sampling technique. The criteria for respondents in sampling were consumers who had purchased Skintific, were domiciled in the city of Yogyakarta and were 17 years old and over. The data collection technique in this study used a questionnaire. The data analysis technique used the Classical Assumption Test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, T test, F test, coefficient of determination test and Sobel test. The results of this study indicate that Brand Ambassador has a significant negative effect on the Purchase Decision of skintific products. Brand Ambassador has a positive effect on Customer Trust of Skintific products. Brand Image has a positive effect on Customer Trust of skintific products. Customer Trust has a significant negative effect on Purchase Decision of skintific products. Brand Image has a significant negative effect on Purchase Decision of skintific products.
The role of brand image as an intervening variable to increase purchase decisions Yusup, Ariska Maulana; Lukitaningsih, Ambar; Fadhilah, Muinah
Manajemen dan Bisnis Vol 24, No 2 (2025): September 2025
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/mabis.v24i2.916

Abstract

Intensifying competition in Indonesia’s food & beverage industry forces brands to differentiate. This study analyses whether brand image mediates the influence of store atmosphere and celebrity endorsement on purchase decisions in coffee shops. Data from 144 customers were gathered through purposive sampling and analysed with SPSS 23, employing validity, reliability, classical assumption, and Sobel tests. Results confirm that store atmosphere and celebrity endorsement positively affect both brand image and purchase decisions. Brand image is also proven to fully mediate the relationship between store atmosphere and purchase decisions, resolving inconsistencies in previous studies and providing practical guidance for coffee‐chain marketers.
ANALISIS PENGARUH KUALITAS PELAYANAN DAN INOVASI PRODUK TERHADAP KEPUASAN KONSUMEN DENGAN KEPERCAYAAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS LAYANAN JASA KIANO DECORATION) Liando, Irwan; Ambar Lukitaningsih; Nonik Kusuma Ningrum
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 8 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM)
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i8.6213

Abstract

The purpose of this study is to determine the effect of service quality and product innovation on customer satisfaction and its indirect effect on customer trust, which acts as a mediator for Kiano Decoration service customers. The method used in this study is quantitative. Primary data were obtained from a questionnaire with 60 respondents and non-probability sampling using the Slovin formula. To test data quality, the researcher used validity and reliability tests. Data analysis was conducted using classical assumption tests, multiple linear regression, hypothesis testing, and Sobel tests. Based on the results of the study, it was found that service quality has a positive and significant influence on customer satisfaction with the service, product innovation does not have a positive and significant influence on customer satisfaction, service quality has a positive and significant influence on consumer trust, product innovation has a positive and significant influence on consumer trust, and consumer trust does not have a positive and significant influence on customer satisfaction.
Analysis Of The Influence Of Transactional And Transformational Leadership On Organizational Effectiveness Mediated By Organizational Culture Mujiatun, Mujiatun; Hadi, Syamsul; Lukitaningsih, Ambar
Amkop Management Accounting Review (AMAR) Vol. 5 No. 1 (2025): January - June
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i1.2591

Abstract

This study explores the influence of transactional and transformational leadership on organizational effectiveness, with organizational culture serving as a mediating variable, aiming to examine how leadership styles shape culture and subsequently impact effectiveness, particularly within public sector institutions. It offers a novel contribution by emphasizing the mediating role of organizational culture in the relationship between leadership styles and organizational effectiveness—an area that has been inconsistently addressed in previous research. By focusing on a governmental office (Office X), the study provides contextual insights into leadership dynamics in public administration. The findings reveal that transactional leadership has a positive and significant effect on organizational culture, which in turn enhances organizational effectiveness. In contrast, transformational leadership, while positively correlated with organizational effectiveness, does not significantly influence organizational culture directly. Furthermore, organizational culture significantly mediates the relationship between transactional leadership and organizational effectiveness, but this mediating role is not supported in the case of transformational leadership. The study concludes that transactional leadership is more effective within established organizational cultures, whereas transformational leadership is better suited to innovative and collaborative environments. Thus, organizational culture is crucial in enhancing leadership effectiveness, and future research should consider additional mediating factors such as employee motivation and job satisfaction.
Exploring the Mediating Role of Brand Image in Linking Word of Mouth and Digital Marketing Decisions Nugroho, Anton; Fadhilah, Muinah; Lukitaningsih, Ambar
Economics, Business, Accounting & Society Review Vol. 4 No. 2 (2025): Economics, Business, Accounting & Society Review
Publisher : International Ecsis Association

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55980/ebasr.v4i2.259

Abstract

The construction service industry in Indonesia plays a crucial role in national economic growth, contributing significantly through major infrastructure projects. However, the increasing competition among construction service companies has made it essential for businesses to adopt effective marketing and reputation-building strategies. This study aims to analyse the effect of Word of Mouth (WOM) and digital marketing on the decision to use contractor services, with brand image as a mediating variable, especially at CV. Adicitra Karya in Yogyakarta. This study used a survey of 20 consumers of CV Adicitra Karya, with data collected using a structured questionnaire with a Likert Scale. Data analysis was conducted with Partial Least Squares (PLS) to test the validity, measurement model, and structural model. The results show that WOM has a significant effect on brand image, which in turn affects service utilisation decisions. Digital marketing does not have a significant effect on service utilisation decisions, and its effect on brand image is also limited. This research is useful for businesses in the construction industry, digital marketing, and service-based industries. This research provides insights into how WOM and digital marketing influence consumer decisions, especially in service industries such as construction. This research enriches knowledge by exploring the interactive relationship between WOM, digital marketing, and brand image in the context of construction services. This research provides a unique perspective on how WOM can influence consumer decisions through brand image, especially in a sector that relies heavily on trust and reputation.
PENGARUH BRAND AWARENESS DAN INFLUENCER PROMOTION TERHADAP KEPUTUSAN PEMBELIAN DI E-COMMERCE SHOPEE Lukitaningsih, Ambar; Hutami, Lusia Tria Hatmanti; Jehadut, Gratsia Yuni Kartika Jesi
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4301

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh dari brand awareness dan influencer promotion terhadap keputusan pembelian melalui minat beli sebagai variabel intervening pada konsumen pengguna E-Commerce Shopee di Kota Yogyakarta. Penelitian ini menggunakan metode kuantitatif, Populasi dalam penelitian ini adalah konsumen pengguna E-Commerce Shopee yang ada di Kota Yogyakarta. Teknik pengambilan sampel yang digunakan adalah nonprobability sampling dengan menyebarkan kuesioner kepada 108 orang responden yang diukur dengan skala likert, dalam penelitian ini analisis yang digunakan yaitu dengan menggunakan metode analisis deskriptif, Metode uji kualitas data yang digunakan dalam penelitian ini meliputi uji validitas dan reabilitas. Teknik analisis data yang digunakan dalam penelitian ini adalah analisis deskriptif dan asumsi klasik (Uji Normalitas, Uji Multikolonieritas, Uji Heterokedastisitas, regresi linier berganda, uji parsial (t), uji simultan (F), koefisien determinasi (), dan Uji Sobel). Hasil penelitian ini menunjukan bahwa brand awareness (X1) berpengaruh positif dan signifikan terhadap keputusan pembelian (Y) dan minat beli (Z), influencer promotion berpengaruh positif dan signifikan terhadap keputusan pembelian (Y) dan minat beli (Z), minat beli (Z) berpengaruh positif dan signifikan terhadap keputusan pembelian (Y). Serta terdapat pengaruh yang positif dan signifikan dari brand awareness dan influencer promotion terhadap keputusan pembelian melalui minat beli.
PENGARUH VIRAL MARKETING DAN DIGITAL MARKETING TERHADAP KEPUTUSAN PEMBELIAN MELALUI PURCHASE INTENTION SEBAGAI VARIABEL INTERVENING Latulinskey, Clariva; Lukitaningsih, Ambar; Utami, Lusia Tria Hatmanti
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 1 (2025): Edisi Januari - April 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i1.5294

Abstract

Olahraga badminton di kota Yogyakarta saat ini sedang gencar dilakukan guna menciptakan tubuh yang sehat dan ideal. Hal ini menyebabkan pertumbuhan yang pesat dalam sektor olahraga dan usaha kecil menengah yang fokus pada olahraga, khususnya badminton di kota Yogyakarta. Oleh sebab itu, tujuan dari penelitian ini adalah dalam menyelidiki berapa besar viral marketing serta digital marketing memengaruhi keputusan pembelian melalui purchase intention. Penelitian ini dilakukan dengan metode kuantitatif yang melibatkan 150 orang responden yang merupakan konsumen dari Studio Raket Jogja. Teknik pengumpulan data dilaksanakan dengan mengirimkan kuesioner dengan cara langsung pada para responden. Analisis data dilaksanakan menggunakan aplikasi SPSS. Temuan dari penelitian ini mengindikasikan kalau variabel viral marketing (X1) memberikan pengaruh positif serta signifikan pada variabel purchase intention (Z). Selain itu, variabel digital marketing (X2) juga mempunyai pengaruh signifikan pada variabel purchase intention (Z). Selanjutnya, variabel purchase intention (Z) mempunyai pengaruh signifikan pada keputusan pembelian (Y). Selain itu, viral marketing (X1) juga diketahui memberikan pengaruh positif serta signifikan pada keputusan pembelian (Y). Demikian pula, variabel digital marketing (X2) berpengaruh positif serta signifikan pada keputusan pembelian (Y).
Analisis Pengaruh Kualitas Produk, Citra Merek dan Kualitas Layanan terhadap Kepuasan Konsumen pada Pembelian Spare Part Merek BRT: Studi Kasus di Bengkel Hi-Standard Workhsop and Garage Ismul Khobir; Lukitaningsih, Ambar; Tria Hatmanti Hutami, Lusia
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 4 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i4.1126

Abstract

This study aims to test whether Product Quality, Brand Image and Service Quality have an influence on Consumer Satisfaction in BRT brand spare part products. This study took samples from BRT brand spare part users. The method used in determining the sample is nonprobability sampling using the purposive sampling method. Data collection was carried out using questionnaires that were shared online through google forms. The number of respondent data processed was 130 people obtained based on the provisions of the Hair formula, namely the indicator multiplied by 8. The data of this study were analyzed using multiple linear analysis and this processing was carried out using SPSS version 26. The results of this study show that the Product Quality variable (X1), Brand Image variable (X2) and Service Quality variable (X3) have a simultaneous and partial effect on the Consumer Satisfaction variable (Y).
Co-Authors Adzani, Inggil Satria Agus Dwi Cahya Agus Dwi Cahya Akbar, Arif Maulana Alfiana, Lela Alfiani, Leli Anang Kurniawan Andhi Setyawan Andika Andika Anis Marjukah Anis Marjukah Anton Nugroho Anwar Virgano Fauzi Arief Rizky Pradana Ariyanto Ariyanto Astuti, Sekar Meilana Kinanthi Astuti, Sri Widiya Ayu Rosita Azizan, Ahamad Tarmizi Baiq Nurhidayati Bernadetta Diansepti Maharani Bernadetta Diansepti Maharani Bernedetta Diansepti Maharani Bety Hanum Mahira Bilqisa, Nazla H. Budi Setiawan Budiarno Budiarno Cepi Sopran Chrisdinata Adi Mahendra Deri Yuansyah Detuage, Nuraisyah Vilda Agustin Devi Nurchasanah Dhiastama, Rendi Ajib Diansepti Maharani, Bernadetta Dina Arumsari, Mela Eko Bagus Widakdhono Eko Bagus Widakdhono Erik Dian Pratama Ermi Yandi Andi Eva Suwarni Evanjeli, Laurensia Aptik Farid Alif Muttaqin Firti Lestari Gendro Wiyono Hamdani Hartono, Arif Hatmanti, Lusia Tria Hayon, Laurensia Barekina Henny Welsa Henny Welsa Heroe Soelistiawan Hutami, Lusia Tria Hatmanti Ian Febri IBN Udayana, IBN Ida Bagus Nyoman Udayana Ilya Nafilah Intan Herdiana Larasati Intan Putri Kusuma Ismul Khobir Jehadut, Gratsia Yuni Kartika Jesi Kusnul Khotimah Kusuma Chandra Kirana Kusuma Chandra Kirana, Kusuma Chandra kusuma, nala tri Laili, Siti Nafisatul Latifuddin, Muhammad Irfan Latulinskey, Clariva Laurensia Aptik Evanjeli Leli Alfiani Lestari, Efa Suci Lestari, Firti Liando, Irwan Lianti, Desi Lintang Sukma Ningrum Londin, Dorce Marchiliya Lusia Tria Hatmanti Hutami Lusia Tria Hatmanti Hutami Lusia Tria Hatmanti Hutami Lusia Tria Hatmanti Hutami Lusia Tria Hatmanti Hutami Lusia Tria Hatmanti Hutami Maharani, Bernadetta Diansepti Mahastuti Mahastuti Nur Indahsari Mahastuti Nur Indahsari Makbul, Reza Sofian Marisa Elma Rosyadah Marsiana Numat Mar’atush Sholihah Maulidya, Thasya Alwa Migueli, Imer Mizan Iskandar Mizan, Dwi Iskandar MuhammadHanafi, Muhammad Hanafi Muinah Fadhilah Muinah Fadhilah, Muinah Mujiatun, Mujiatun Nala Tri Kusuma Ningrum , Nonik Kusuma Nonik Kusuma Ningrum Nugraha, Tommy Wiguna Nurchasanah, Devi Nurwijayanti Octavian, Pingky Octaviawati, Erika Hestiana Oky Suma Putra Pamukti, Manghesti Wahyu Jati Pangestu, Raka Pingky Octavian Prasetia, Rizky Edi Pratama, Nico Prawita, Dika Prayekti Prayekti, Prayekti Putra Hana, Yogananda Enggara Putra, Oky Suma Putri Dwi Cahyani Putri Dwi Cahyani Putri Dwi Cahyani, Putri Dwi Putri, Yessi Anggraeni Rafida Siska Islamiyah Rahmawan, Willy Adimas Rendi Ajib Dhiastama Rismawati, Dewi Rizka Cahyani Hermawati Rosyadah, Marisa Elma Saidon, Hasnul Jamal Salsabela Eka Pancarini Saputri, Riska Saputri, Valda Regina shalahuddin shalahuddin Siti Mariah Siti Mariah, Siti Solikhah, Puji Sopran, Cepi Sugiyarto Surono Sugiyarto Surono, Sugiyarto Suparyadi Suparyadi, Suparyadi Susanto, Moh. Rusnoto Suseno Sutiyati Sutiyati* Syahda, Herawindya Istibra Syamsul Hadi Syamsul Hadi Taqi Ardabilli, Muhammad Tommy Wiguna Nugraha Topri Dwi Wacono Tria , Lusia Triyono Triyono Utami, Lusia Tria Hatmanti Virgian Tengara Jati Vivi Hastu Listyaningrum Wacono, Topri Dwi Wiwit Lestari Wiwit, Ilma Wulansari, Rika Yuli Sudarwanto Yusup, Ariska Maulana Zulfiah, Evi