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All Journal International Journal of Public Health Science (IJPHS) LAW REFORM JURNAL ILMU SOSIAL Ilmu Administrasi Publik Journal of Public Policy and Management Review VISIKES Dia: Jurnal Administrasi Publik Jurnal Keperawatan dan Kesehatan Masyarakat CENDEKIA UTAMA PSYMPATHIC The Indonesian Journal of Planning and Development Jurnal Kesehatan Gigi Jurnal Manajemen Kesehatan Indonesia Journal of Governance and Public Policy Policy & Governance Review Journal of Governance Jurnal Ilmiah Peuradeun Jurnal Administrasi Publik : Public Administration Journal Syntax Literate: Jurnal Ilmiah Indonesia Jurnal HAM Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan SANGKEP: Jurnal Kajian Sosial Keagamaan Journal of Education, Humaniora and Social Sciences (JEHSS) Unnes Journal of Public Health Proceeding of World Conference Jurnal Public Policy Journal of Public Administration and Local Governance Jurnal Litbang Sukowati : Media Penelitian dan Pengembangan Jurnal Ilmiah Tata Sejuta STIA Mataram JPSI (Journal of Public Sector Innovations) PERSPEKTIF Politea : Jurnal Politik Islam Jurnal Desentralisasi International Journal of Demos Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social Science and Religion (IJSSR) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Research and Social Sciences (IJERSC) Dialogue: Jurnal Ilmu Administrasi Publik BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Social Science Interdisciplinary Social Studies International Journal of Educational Review, Law And Social Sciences (IJERLAS) Indonesian Journal of International Law Jurnal Penelitian Pendidikan Indonesia

Hardi Warsono

Departemen Administrasi Publik Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Diponegoro

Author-ID : 413111

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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EFFECTIVENESS OF UP4 (Public Service Complaint Management Unit) IN PUBLIC SERVICE COMPLAINTS KENDAL DISTRICT Alvissukri Anni ami; Hardi Warsono
Journal of Public Policy and Management Review Vol 10, No 3: Juli 2021
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v10i3.31467

UP4 (Public Service Complaint Management Unit) is a public service complaint management unit owned by the Kendal Regency government. The concept of good governance is present as one way out in solving problems from several demands in the community, and is expected to be able to to overcome any problems that arise in the process of public service. Through UP4 (Public Service Complaint Management Unit) complaints from various OPDs (Regional Apparatus Organizations) through various media channels that are integrated in stages, the implementation of autonomy can run properly and can be handled quickly, transparently, and accountably in accordance with the authority of each organizer. . The purpose of this study was to determine the effectiveness of UP4 (Public Service Complaint Management Unit) in public service complaints in Kendal Regency and to find out the factors constraining UP4 (Public Service Complaint Management Unit) in public service complaints in Kendal Regency. The research method is descriptive qualitative, with data analysis methods according to Miles and Huberman. The results showed that the UP4 (Public Service Complaint Management Unit) in Kendal Regency had not been running effectively, seen using indicators of input, process and output. The factor constraining UP4 is limited resources, which causes the community to not receive timely responses to complaints. Complaints based online, complaint reports should also be transparent through online media. The results of this study recommend forming a special team for the confirmation and data collection process, there is clear data transparency to the public regarding complaint data, there is a need for additional human resources to handle and manage complaints.

STRATEGI PENGELOLAAN PERPARKIRAN DI KOTA SALATIGA Nita Haryanti; Hardi Warsono; Hesti Lestari
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

City parking area Salatiga has function in parking management performing at Territotial Salatiga City. Pads goes upon this management number region regulation 12 year 2011 about Parking Management at Common Wayside. Until now, parking management performing is still there are some problem for example : prasarana’s medium facility that subtraced is equal to, society and executor behavior that doesn’t play the game and its reducing coordination of Observation and Operation section. The position of the Department of Transportation in parking management in Salatiga City is as an agency or agencies that manage parking management in Salatiga City, one of them in the implementation of regional development that will work well if one has a good strategy in the development of transportation facilities. Research Parking Management Strategies in Salatiga City using qualitative descriptive research method, in which this study describe, record, analyze, and interpret the conditions of Salatiga. The analysis process is conducted which begins with the identification of internal and external environment to assess weakness, strengths, opportunities, and threats in the increase in parking the city of Salatiga. Then proceed by using SWOT analysis, so that the resulting strategy SO, strategy ST, WO strategies, and strategies using the SWOT matrix WT. The next step is to identify strategic issues based on the results of a SWOT analysis using litmus tests to determine strategic alternatives, decide on a strategy for estimating the increase in parking retribution.

Implementasi Kebijakan Perda Nomor 03 Tahun 2018 Tentang Pengelolaan Air Tanah di Dinas ESDM (Energi Sumber Daya Mineral) Provinsi Jateng Muhammad Sofyan Gutama; Hardi Warsono
Journal of Public Policy and Management Review Volume 8, Nomer 2, Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Groundwater management is a government effort to regulate and manage groundwater use in order to achieve sustainable and sustainable groundwater conservation. The use, licensing and exploitation of ground water is regulated to maintain the stability of sustainable ground water. This research further discusses the implementation of the Central Java Provincial Regulation No. 03 of 2018 regarding groundwater management in the ESDM (Energy Mineral Resources) Office of Central Java, Semarang City. This study uses descriptive qualitative research methods. This research attempts to describe the situation or event that refers to the phenomena of research on groundwater management in the use, licensing, and exploitation of groundwater and describes the factors that influence policy implementation according to the theory of George Edward III through several variables such as communication, resources, disposition, and bureaucratic structure. The results of the study explained that the implementation of the policies realized by the ESDM Service had taken place according to regulations. Factors considered to hinder the implementation of policies on groundwater management are lack of optimal licensing. Suggestions given by researchers from the results of research on groundwater management are the realization of coordination that is harmonious, harmonious and balanced so as to realize groundwater management in accordance with the principles of sustainability and sustainability.

KUALITAS PELAYANAN PERIZINAN IZIN MENDIRIKAN BANGUNAN DI KANTOR PELAYANAN PERIZINAN TERPADU DAN PENANAMAN MODAL KABUPATEN KEBUMEN Laode Hishar Noto Susanto; Hardi Warsono; Muhammad Mustam
Journal of Public Policy and Management Review Volume 2, Nomor 3, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Public services to the needs of the community. Public services in Indonesia, for example, licensing services. One form is the licensing service licensing service Building Permit (IMB). In Kebumen, to improve the quality of service licensing, formed the Integrated Licensing Service Office and Investment (KPPT and PM) Kebumen regency. Authors make the research on service quality in the licensing Integrated Licensing Service Office and Investment Kebumen regency, to determine the quality of service given IMB licensing Integrated Licensing Service Office and Investment Kebumen regency. Identify the factors supporting and inhibiting service quality IMB licensing in Integrated Licensing Service Office and Investment Kebumen. Knowing effort Integrated Licensing Service Office and Investment Kebumen to improve service quality permit Building Permit (IMB) in Kebumen. This research is done by using the dimensions of service quality, namely, tangibles, reliability, responsiveness, assurance, empathy, simplicity, clarity and certainty concerning procedures, security, transparency, efficiency, economical, justice, timeliness. This study uses descriptve qualitative methods. The results permit service quality Building Permit (IMB) at the Integrated Licensing Service Office and Investment Kebumen, when viewed from the waiter was good quality dimensions. Only the dimensions of efficiency that is still not good.

ANALISIS PERAN STAKEHOLDERS DALAM PENGEMBANGAN OBJEK WISATA PANTAI KARANG JAHE DI KABUPATEN REMBANG Fitri Handayani; Hardi Warsono
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Tourism development aims to increase local revenue. One of the areas that conduct tourism development activities are Punjulharjo village. The potential Punjulharjo village is Karang Jahe beach that has its own uniqueness compared to other beaches in Rembang, therefore the development of tourism involves the role of stakeholders, including governments, local communities and the private sector. The purpose of this study to identify and analyze the role of stakeholders in developing the tourism Karang Jahe beach, the factors that inhibit the role of stakeholders in an effort to developing the tourism of Karang Jahe beach, and formulate efforts to solve the inhibit factors of stakeholders' role in developing the tourism of Karang Jahe beach in rembang district. The method is used qualitative descriptive. The results shows that tourism development Karang Jahe beach involves the role of Dinbudparpora, local communities, and businessmen. The roles ran by each of the stakeholders include policy creator, coordinators, facilitators, implementers and accelerator.The role of stakeholders in tourism development more emphasis on the role of facilitator in physical form. Factors that inhibit the role of stakeholders in tourism development of Karang Jahe Beach are limited land, limited budgets, limited human resources, mindset, regulatory, promotional activities, and cooperation among stakeholders. Efforts are being made to overcome the inhibit factors, namely make cooperation between the managers of Karang Jahe Beach with landowners, build the tourism awareness through the tourism awareness group, and empower villagers to utilize the waste into commercial product, sanctions are regulated in the village in terms of tourism business establishment, improvement Dinbudparpora website related to promotional activities attractions Karang Jahe Beach, as well as the need to do a binding cooperation between stakeholders support through a memorandum of agreement on cooperation.

Analisis Kualitas Pelayanan di Puskesmas Batang I Kabupaten Batang Mujaddid Khoirunnas; Endang Larasati Setianingsih; Hardi Warsono
Journal of Public Policy and Management Review Volume 5, Nomor 1, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

To support the achievement of health development, the government has provided some health facilities. One of the health facilities which was utilized by community is public health center. Public health center is Technical Implementation Unit of Health Department City/Regency which is responsible for the implementation of the health sector in the region. Public Health Center as the first implementation of basic facilities of public health are required to constantly improve professionalism in giving satisfaction to public. One of them is Puskesmas Batang 1 which is located in Batang sub-district of Batang regency. This study aimed to describe and analyze the quality of service and also the dimensions that obstruct and support those services. This study use descriptive qualitative method. The results showed that the quality of health center services is not good. This result seen from the five dimensions of Zeithaml. They are Tangibles, Reliability, Responsiveness, Assurance and Empathy. Because three of them as obstacle in dimension are Tangibles, Responsiveness and Assurance. In other hand, two of them are Reliability and Empathy be the dimension that supports the service. So it can be said that Batang 1 health center services have not comply the five dimensions of service according to Zeithaml.

ANALISIS PELAKSANAAN STRATEGI PENGEMBANGAN KOPERASI TIDAK AKTIF DI JAWA TENGAH Abdul Hakim Pranata Putra; Hardi Warsono
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

This research was compiled in order to know the implementation strategies used Department of cooperatives and UMKM in Central Java and knowing the factors – factors that hampered the development of cooperatives in Central Java. Development of the number of active cooperatives in Central Java as much as 22.674 (81,37%), but was not accompanied by a reduced number of cooperatives is not active in Central Java with the amount of 5.191 (18,62%). This Research is qualitative research typedescriptive with datacollection through interview, observation, and study of the literature. Informants were taken by researchers is the head of Department of cooperatives and UMKM in Central Java, head of cooperative empowerment, head of the cooperative program, the head of the cooperative loan, Head of cooperative training Hall, head of assessment and development of cooperativetraining Hall, KSU Putra Cahaya Implementation of the strategy Department of cooperatives and UMKM of Central Java in developing cooperatives in Central Java in ways that embody the first cooperative sehatdan quality, the two developed a superior product Areas of Central Java which empowered the third competitiveness, embody the human resources Manager of the cooperative that competent, professional apparatus embodying the fourth, dedicated, responsive and excellent service-oriented in empowering cooperatives, in pelaksanaanya there is still the problem that is There are still many communities that do not know what is cooperative, there are still operatives are less healthy and unhealthy, HR administrators a less competent, cooperative and the difficult access to capital loan obtained.

Analisis Kinerja Pelayanan Dan Harapan Pada Pengunjung Museum Jateng Ranggawarsita Vera Marlia Puspita; Hardi Warsono; Margaretha Suryaningsih
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Analysis databases must address satisfying service, analysis of the level of interest of the elements of the service received, and identify elements of the service is a priority to improve service quality in Central Java Museum Ranggawarsita is absolutely necessary for the improvement of the quality of existing services in Central Java Museum Ranggawarsita. There are 22 indicators used to assess quality of care, 22 indicators were then analyzed using Cartesian diagram. So as to know the map indicator/dimension level of service between the level of service performance and the level of interest in Java Ranggawarsita Museum visitors.

Indeks Kepuasan Masyarakat Pelayanan Akta Kelahiran Di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tulungagung Dewi Bulan Azizah; Hardi Warsono; Margaretha Suryaningsih
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

In this era of globalization and reform, the demands of society and the business community to improve the quality of service is getting stronger. The provision of public services to the community at this time it is still a weakness. It is characterized by the presence of a variety of complaints from the public. Given that the primary function of government is to serve the public, then the government needs to improve the quality of service. In improving the quality of care Population Administration in the Department of Population and Civil Registration vBulletin necessary to measure public satisfaction index. Because it makes the authors analyze the quality of care by referring Kemenpan 25 of 2004 on Guidelines for arranging General Public Satisfaction Index and the suitability of the analysis of performance levels and interests through Cartesian diagram.Based on results of this study is that the value of the overall index value of 3.096 and a value of 77.4 IKM so in general it can be seen that the quality of service in the department population and civil registration is GOOD. From 14 elements of the service there are several elements that go very well in the category that is, elements of service personnel discipline (3.35 element value, suitability 97.29%), ministry of justice element (element value of 3.55, the suitability of 107%) and the elements of the charge services (element value of 3.26, the suitability of 100%). However, there are three elements that were considered less important when considered by the community that is the element of service procedures (3,1 element value, suitability 87.24%), speed of service elements (element values 2.69, 78.56% suitability) and elements of courtesy and hospitality workers (element value of 2.97, the suitability of 87.11%) so it should be a priority in order to achieve improved community satisfaction.

EVALUASI DAMPAK SOSIAL EKONOMI DALAM PENGEMBANGAN WISATA GOA SEPLAWAN DI KABUPATEN PURWOREJO Rina Ade Saputri; Hardi Warsono
Journal of Public Policy and Management Review Volume 6, Nomer 4, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

The development of Goa Seplawan tourism is part of the growth of local tourism in Purworejo District. In its implementation, this activity has an impact on the community and local government of Purworejo Regency. The impact of Goa Seplawan tourism development in Purworejo Regency is social and economic impact. The purpose of this study is to analyze the socio-economic impacts of the tourism development of Goa Seplawan in Purworejo District, to analyze the factors influencing socio-economic impacts in the development of Goa Seplawan tourism in Purworejo Regency and to analyze the business Created by the government to minimize the negative impact Tourism development of Goa Seplawan. This study uses the evaluation indicators of effectiveness, adequacy, equity, responsiveness, and accuracy. This research uses descriptive qualitative type with informant that is Head of Tourism Destination Development, Institutional Development and Development Section and Development of Tourism Office, and community around Goa Seplawan. The result of this research is that the people and government of Purworejo Regency do not receive social and economic impact. The people and government of Purworejo Regency only received two good categories of evaluation namely effectiveness and adequacy.

Co-Authors Abd. Rasyid Syamsuri Abdul Hakim Pranata Putra Adang Aldhila Addeli Addeli Ade Putri Febriandini, Ade Putri Adi Nugroho Afif Fauziyani Sholiha Afrizal, Teuku AG, Munzir Agus M.Si. Al Adly Darniyus Al-Adly Darniyus Albir Lukmansyah, Alfian, Muhammad Faizal Alfina Handayani Alifya Salsabila Aloysius Rengga Alvissukri Anni ami Amalia Hani Rahmawati Amaliyah, Anita Andika Maharani, Andika Anila Primadara Anton Keliat Arif Sofyandi Asih Widi Lestari Audia Arsyad Nurwinendra Aufarul Marom Augusin Rina Herawati Ayu Atika Ayun Sriatmi Azlansyah, Sultan Syarief Bambang Pujiyono Billah, Muhammad Naufal Muâ€™tashim Bisri, Devitasari Nur Fadzilah Budi Puspo Priyadi Budi Puspo Priyadi Budi Puspo Priyadi Bunga Rismaya Riantika Cahya, Alfhi Fusvita Cynthia Cynthia Dari, Diah Wulan Darniyus, Al Adly Daru Bailovan, Kevin David Dwi Prasetyo Deo Budhi Anggitlistio Desti Relinda Qurniawati Devi Nur Puspitasari Devira Nabila Yumanda Dewi Bulan Azizah Dewi Erowati, Dewi Dewi Rostyaningsih Dharmawan, Eka Wira Dyah Hariani Dyah Lituhayu Dyah Lituhayu Edy Susanto EKO EDDYA SUPRIYANTO EKO EDDYA SUPRIYANTO Eko Putri Septyani Ellisa Vikalista Ellys Kusuma Wardani Elzina De Fretes Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Setianingsih Endang Larasati Setianingsih, Endang Larasati Erni Irawati Fajar S., Soni Mukhammad Fajar S., Soni Mukhammad Faris Ridho Fastyaningsih, Aridyah Fatharini, Anjani Tri Fathir Adhitya Hidayat Fatmala Resti Harmoko Fitri Handayani Gama Maula Rahman Gede Pasek Muliadnyana Hadi, Dedi Abdul Hari Priyono Hartuti Purnaweni Hasyem, Muhammad Hayu Dwimawanti, Ida Herawati, Agustin Rina Herawati, Augusin Rina Herbasuki Nurcahyanto Herman Herta Sitorus Herta Sitorus Hesti Lestari Hidayani, Hanifatul Hilmi Arminta, Muhammad Hudaya, Maula Iannone, Aniello Ida Hayu DM Ida Hayu Dwimawanti Ika Puji Rahayu Ika Riswanti Putranti Ilham Wicaksono Indah Susilowati Indarti Dewi Jayanti Istyadi Insani Jafron Wasiq Hidayat Jeff Gracendrei, Giosia Johan Valentino Nanuru Juliandari, Rhisma Kamila, Rulla Hasna Kandung Sapto Nugroho Khakim, Imron Kiki Oktaviana Kismartini Kismartini Kowam Syaiful Kalam Krisantus Lou Musu Kristiana Lina Dewi Kunto Wibisono Kushandayani Kushandayani Kushandayani, Kushandayani Kwarta, Helmi Laode Hishar Noto Susanto Laras, Dena Larasati Setianingsih, Endang M.Si., Agus Margaretha Suryaningsih Margaretha Suryaningsih Mateus Sakundarno Adi, Mateus Sakundarno Maya Rumantir Melly Anggraeni Moch. Mustam Mochamad Mustam Mochammad Mustam Mochammad Mustam Mohammad Nurul Huda Muhammad Adnan Muhammad Adnan Muhammad Alif Muhammad Irsyad Fadoli Muhammad Mustam Muhammad Sofyan Gutama Muhammad Subhan Mujaddid Khoirunnas Murtadho Yusuf, Irfan Muryali Nadila Olivia Intan Putri Nahari Ratu Cempaka Wilis Naili Farida Najwa Hilalia, Nela Natalia Kusuma Dewi Niken Septihandini Puspaningtyas Nikmatul Afiyah Nita Haryanti Nopiyanti Nopiyanti, Nopiyanti Novanis, Ria Novia Dwi Kurniawati Novliza Eka Patrisia Nur Handayani, Aisyiah Nurhanifah, Alisa Octaviana, Rica Oktarina, Venny Rosiana Paganizza, Valeria Panji Gedhe Prabawa Phytaloka Gayatri, Nyken Ayu Pramono, Anggun Budi Praria Laharu, Rizky PRASETYO, SIDIQ Pratisto Nugroho Pratiwi, Nina Galih Priyadi, Budi Puspo Puguh Adi Nugroho Puspitasari, Lifia Putri Oktaviana, Prita Veronica Putri Prissilia Pramitha, Putri Prissilia Qurniawati, Desti Relinda Qurniawati, Desti Relinda R. Slamet Santoso Rahayu Grahadyastiti Rahayu Rahayu Rahayu Rahayu Rahayu, Hevearita G. Rahma, Arini Alfia Rahmad Aji Maulana Rahmawati, Rahmawati Reni Shinta Dewi Retna Hermana Retno Sunu Astuti Rihandoyo Rihandoyo Rina Ade Saputri Rina Kurniati Rina Martini Rizal Aditias RM Mahendradi Robby, Uchaimid Biridlo’I Roestyaningsih, Dewi S Sukmajaya setiyaningsih, dewi Sherina Hanifah, Nanda Shinta Dewi, Reni Sierfi Rahayu Sintha, Dewi Sipayung, Arfan Zulkan Slamet Santoso Soni Mukhammad Fajar S. Sri Puryono Sri Suwitri Sri Suwitri Sri Suwitri Suharto Suharto Suharto Suharto Sujarwanto Dwiatmoko Sukmajaya, S Sundarso Sundarso Susi Sulandari Sutardi Sutardi Sutiyani Yoga Iswari Sutopo Patria Jati Syifa Azmy Khoirunnisa Taufik Taufik Zaenal Abidin Teuku Afrizal Teuku Afrizal Titik Djumiarti Tri Yuniningsih Triastuti, Akyuning Triyuniningsih, Triyuniningsih Uchaimid Biridlo'i Robby Venny Rosiana Oktarina Vera Marlia Puspita Vierona Situmeang Wahsyati, Anis Wahyu Iriani Yoga Yuanitia Pratiwi Youke Faradhilla Nasution Yuliana Kristanto Yuni Kurniasih, Yuni Yuniningsih Yuniningsih Yuwono, Dhiarbima Adi Zainal Hidayat Zuliyan, Muhammad Arief

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