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All Journal Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Jurnal Ilmiah Universitas Batanghari Jambi JRMSI - Jurnal Riset Manajemen Sains Indonesia Scientific Journal of Reflection : Economic, Accounting, Management and Business J-MAS (Jurnal Manajemen dan Sains) Alignment: Journal of Administration and Educational Management Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Paedagogia: Jurnal Pendidikan Jurnal Tabarru': Islamic Banking and Finance JURNAL MANAJEMEN eCo-Buss Jurnal Ilmiah Edunomika (JIE) JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan JIEB : Jurnal Ilmiah Ekonomi Bisnis BUDGETING : Journal of Business, Management and Accounting Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Journal of Management and Bussines (JOMB) International Journal of Business, Law, and Education Kalam Cendekia: Jurnal Ilmiah Kependidikan Journal Koperasi Dan Manajemen Jurnal Penelitian Inovatif Humantech : Jurnal Ilmiah Multidisiplin Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Social Science Studies Jurnal Ekonomika dan Bisnis Islam East Asian Journal of Multidisciplinary Research (EAJMR) Jurnal Pendidikan Administrasi Perkantoran (JPAP) KINDAI : Kumpulan Informasi dan Artikel Ilmiah Manajamen dan Akuntansi PREDIKSI : Jurnal Administrasi dan Kebijakan Studi Akuntansi, Keuangan, dan Manajemen Journal of Innovation Research and Knowledge Indonesian Research Journal on Education Jurnal Manajemen dan Penelitian Akuntansi (JUMPA) Business and Investment Review International Journal of Management Research and Economics Multifinance JEBD Jurnal Ekonomi Bisnis Manajemen dan Akuntansi (Jebisma) El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Nusantara Economics and Entrepreneurships Journals Digital Innovation : International Journal Of Management Jurnal Ilmu Ekonomi, Manajemen dan Bisnis International Journal of Economics, Business and Innovation Research Systematic Literature Review Journal Brilliant International Journal of Management and Tourism
Arief Noviarakhman Zagladi
Universitas Negeri Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Nursing Physics Public Health Social Sciences Other

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THE INFLUENCE OF ORGANIZATIONAL COMMUNICATION AND COMPENSATION AND BENEFITS ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT THROUGH WORK STRESS AS A MODERATING VARIABLE (A CASE STUDY OF MADURESE GROCERY STORES IN MALANG) Muhammad Maulana Ibrahim; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19969096

Abstract

This study aims to analyze the influence of organizational communication and compensation and benefits on job satisfaction and organizational commitment, with work stress as a moderating variable in Madurese grocery stores in Malang. A quantitative approach with an explanatory research design was employed, using a survey method through questionnaires distributed to 100 respondents selected by purposive sampling. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. The results indicate that organizational communication and compensation and benefits have a positive and significant effect on job satisfaction and organizational commitment. Conversely, work stress has a negative and significant effect on both job satisfaction and organizational commitment. Furthermore, work stress significantly moderates the relationship between organizational communication and compensation with job satisfaction and organizational commitment by weakening these relationships. These findings highlight the importance of effective communication, fair compensation systems, and proper stress management in enhancing employee satisfaction and commitment, particularly in MSMEs. This study provides both theoretical contributions to human resource management literature and practical implications for improving organizational performance in small business contexts.
ARTIFICIAL INTELLIGENCE (AI)-BASED TRAINING AND DEVELOPMENT TO ENHANCE EMPLOYEE PRODUCTIVITY AND PERFORMANCE AND ITS EFFECT ON PURCHASE DECISIONS AT CV CAPTION MEDIA DIGITAL Ranny Fitria Puspitasari; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19982252

Abstract

This study aims to examine the role of Artificial Intelligence (AI)-based training and development in enhancing employee productivity and performance and its subsequent effect on purchase decisions at CV Caption Media Digital. The research employs an exploratory sequential mixed-method design, combining qualitative and quantitative approaches. The qualitative phase explores AI-based training practices, while the quantitative phase involves 96 respondents selected using the Bernoulli formula. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that AI-based training significantly improves employee productivity and performance through personalized learning, real-time feedback, and adaptive training systems. Furthermore, employee productivity and performance have a positive and significant effect on purchase decisions, both individually and simultaneously. The findings reveal that the integration of AI in training not only enhances internal organizational capabilities but also contributes to improved customer satisfaction and stronger purchase decisions. This study provides theoretical contributions to the resource-based view and dynamic capabilities theory, while also offering practical implications for organizations in leveraging AI to improve human resource quality and business outcomes.
THE IMPACT OF BALANCED SCORECARD IMPLEMENTATION ON PERFORMANCE IN MANUFACTURING AND SERVICE SECTORS: A SYSTEMATIC LITERATURE REVIEW (2019–2024) Shafira Widya Ramadhanti; Sopiah; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19968409

Abstract

This study aims to examine the impact of Balanced Scorecard (BSC) implementation on organizational performance in manufacturing and service sectors through a Systematic Literature Review (SLR). The study adopts the PRISMA framework to systematically identify, screen, and analyze relevant literature published between 2019 and 2024. A total of 31 empirical articles were selected from reputable databases such as Scopus, Emerald Insight, and ScienceDirect. The findings indicate that the Balanced Scorecard is an effective strategic management tool that enhances organizational performance by integrating financial and non-financial perspectives, including customer satisfaction, internal processes, and learning and growth. In the manufacturing sector, BSC improves operational efficiency, productivity, and product quality, while in the service sector it strengthens customer satisfaction, transparency, and employee engagement. However, several challenges remain, such as limited managerial support, weak integration across perspectives, and insufficient focus on learning and growth dimensions. This study contributes by providing comprehensive insights into best practices, implementation challenges, and research gaps, as well as offering recommendations for future studies to develop sector-specific performance indicators and explore long-term impacts of BSC implementation.
THE EFFECT OF SERVICE QUALITY, CUSTOMER SATISFACTION, AND PERCEIVED VALUE ON CUSTOMER LOYALTY WITH COMMUNICATION QUALITY AS A MODERATING VARIABLE (A CASE STUDY OF BANK JATIM KCP MALANG CUSTOMERS) Jefry Wahyu Santoso; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19979710

Abstract

This study aims to analyze the influence of service quality, customer satisfaction, and perceived value on consumer loyalty, with communication quality as a moderating variable. A case study was conducted with customers of Bank Jatim KCP Malang to gain a deeper understanding of the factors driving loyalty in the context of regional banking. Data were collected through a survey method using questionnaires filled out by 100 respondents. Data analysis was carried out using quantitative methods with Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses. The results show that service quality, customer satisfaction, and perceived value have a positive and significant effect on consumer loyalty. Additionally, communication quality has been proven to strengthen the relationship between these three independent variables and consumer loyalty. These findings support key theories such as SERVQUAL, the loyalty model, and Commitment-Trust Theory, enriching the related literature by confirming the role of communication quality in enhancing customer loyalty. This study emphasizes the importance for Bank Jatim and other regional banks to improve service quality, satisfaction, and perceived value, as well as to implement effective communication strategies to retain customer loyalty.
SYSTEMATIC LITERATURE REVIEW: THE EFFECT OF TOTAL REWARD SYSTEM ON EMPLOYEE JOB SATISFACTION AND PERFORMANCE Kevin Ghulaman Silmi; Sopiah; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19972069

Abstract

This study systematically reviews 64 articles exploring the impact of total reward systems on job satisfaction and employee performance. Utilizing a Systematic Literature Review (SLR) approach based on the PRISMA methodology, the research examines the effectiveness of both financial and non-financial compensation in enhancing productivity and motivation. Articles were sourced from prominent scientific databases using keywords such as "total reward," "job satisfaction," and "employee performance." Findings indicate a positive correlation between total rewards and job satisfaction, although effectiveness varies by industry and reward type. Identified research gaps include the long-term impact of non-financial rewards and the role of workplace culture in reward effectiveness. These findings provide valuable insights for academics and practitioners aiming to optimize reward systems.
THE INFLUENCE OF LEADERSHIP STYLE, COMMUNICATION, AND MOTIVATION ON TEAM WORK EFFECTIVENESS THROUGH JOB SATISFACTION AND TEAM COMMITMENT AS INTERVENING VARIABLES (A CASE STUDY OF TJIWI KIMIA EMPLOYEES' COOPERATIVE) Dara Anindya Putri Umagapi; Arief Noviarakhman Zagladi
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 2 (2026): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19973164

Abstract

This study aims to explore the influence of leadership style, communication, and motivation on team effectiveness, with job satisfaction and team commitment considered as mediating variables in the Tjiwi Kimia Employees’ Cooperative. This research employs a quantitative approach using a survey method involving a sample of 35 respondents. The Partial Least Squares Structural Equation Modeling (PLS-SEM) technique is applied to analyze the relationships between the studied variables. The findings indicate that leadership style, communication, and motivation significantly affect team effectiveness, both directly and indirectly through job satisfaction and team commitment. Participative leadership, effective and open communication, and high motivation play crucial roles in enhancing team members’ satisfaction and commitment, ultimately leading to improved team effectiveness overall. Practically, the study recommends that cooperative management adopt participative leadership strategies, enhance communication, and provide motivation to boost team engagement. However, the scope of this research is limited to a single cooperative, and further studies are needed to generalize these findings to other organizations. Future research is expected to involve a more diverse range of organizations and employ qualitative approaches to gain deeper insights.
Analysis of The Reward and Punishment System on Employee Performance at PT The Univenus Sunarto Budiono; Sopiah Sopiah; Arief Noviarakhman Zagladi
JPEKA: Jurnal Pendidikan Ekonomi, Manajemen dan Keuangan Vol. 10 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpeka.v10n1.p85-98

Abstract

Objective: This study aims to analyse the effect of implementing a reward and punishment system on employee performance at PT The Univenus. Method: The research utilised a quantitative approach with a survey method. The research sample consisted of employees of PT The Univenus selected using purposive sampling. Data were collected through questionnaires, which were then analysed using SEM-PLS with the aid of software. Results: Research results indicate that the reward and punishment system has a significant impact on employee performance. The reward variable is positively correlated with increased motivation and work productivity, while punishment serves as an effective behavioural control mechanism. However, the study also identifies that the effectiveness of the system highly depends on proportionate and fair implementation. Novelty: The novelty of this research lies in the integration of reward and punishment system analysis on employee performance in the context of the tissue paper manufacturing industry, which not only tests direct effects but also captures the dynamics of the relationships between variables more predictively.
Analisis Kepuasan Pasien terhadap Pelayanan Kesehatan Menggunakan Metode Servqual Studi Kasus di Fasilitas Kesehatan Tingkat Pertama (FKTP) Klinik Universitas Brawijaya Ulfa, Dina Maria; Arief Noviarakhman Zagladi
Journal of Management and Bussines (JOMB) Vol. 8 No. 3 (2026): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/t4sfwm40

Abstract

This study aims to analyze the level of patient satisfaction with healthcare services by comparing patient expectations and perceptions and identifying gaps in service quality at the Primary Health Facility (FKTP) of the Brawijaya University Clinic using the SERVQUAL method. The research method used was descriptive quantitative research with a convenience sampling technique. The study sample consisted of 98 respondents, patients of the Brawijaya University Clinic, determined using the Slovin formula from a population of 4,329 patients. Data collection was conducted through a questionnaire based on the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. Data analysis was performed using the SERVQUAL method to measure the gap between patient perceptions and expectations and the Wilcoxon Signed-Rank Test to determine the significance of the difference between the two. The results showed that the Tangibles dimension had a positive gap value of 0.23, indicating that the clinic's physical facilities met or even exceeded patient expectations. Meanwhile, the dimensions of Empathy (-0.27), Assurance (-0.25), Reliability (-0.22), and Responsiveness (-0.01) had negative gap values, indicating that there are still service aspects that need improvement. The Wilcoxon test results showed an Asymp. Sig. (2-tailed) value of 0.229 (>0.05), indicating no significant difference between patient expectations and perceptions of the quality of service provided. The conclusion of this study indicates that, in general, the quality of service at the Brawijaya University Clinic has met patient expectations. However, continuous improvement needs to be focused on the Empathy and Assurance dimensions to optimally enhance patient satisfaction and quality of healthcare services.   Keywords: Patient Satisfaction, Service Quality, Primary Healthcare Facilities
Multi-method Approach for Qualitative Research: Literature Review with NVivo 12 PRo Mapping Helmi Abidin; Imam Mukhlis; Arief Noviarakhman Zagladi
Kalam Cendekia: Jurnal Ilmiah Kependidikan Vol 11, No 3 (2023): Kalam Cendekia: Jurnal Ilmiah Kependidikan
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jkc.v11i3.80748

Abstract

Penelitian ini bertujuan untuk mengeksplorasi berbagai penelitian kualitatif sebagai metode yang dipilih. Penelitian menerapkan metode kajian studi literatur, yang diperoleh dari meta data di website Scopus dengan kata kunci "qualitative research" dan "software". Kedua kata kunci diterapkan pada kriteria literatur meliputi rentang tahun 2018-2023, kategori artikel penelitian dan berbahasa Inggris. Hasil telaah pada 26 artikel meliputi perolehan data, program komputer yang digunakan, dan bagaimana tren penelitian kualitatif berdasarkan tahun dan software yang digunakan. Data pada penelitian kualitatif dapat diperoleh melalui Rekaman video, Pertanyaan terbuka, Forum online, Dokumentasi, Focus Group Discussion (FGD), Literatur atau meta data, Observasi, dan Wawancara. Berdasarkan program komputer yang digunakan dalam menganalisis data secara kualitatif, diperoleh hasil meliputi Vosviewer, R-Project Program, NVivo, Leximancer, MAXQDA, QDA MINER LITE v 2.0.2, Geographic Information System (GIS), webQDA, CAQDAS, Gephi, dan ATLAS.ti
Co-Authors Abul Hasan Asyari Afwan Hariri Ahmad Taufiqurrahman Asy'ari Ahmad Wahyudin Aini, Nurul Qurrotul AMELIA SETYAWATI Amelia Sugangga Aris, Nyuherno Arlindo do Ceu Fatima Asyari, Abul Hasan Aulia Ramadhani Basuni, Basuni Buyung Adi Dharma Cecilia Indah Hapsari Christianadi, Januar Ika Damis Veri Budianto Dara Anindya Putri Umagapi Daris Itsar Samudra Djoewita Early Harison Mahardhika Egie Nugraha, Diki Eko Juni Wahyudi Elfia Nora, Elfia Enjelika, Enjelika Ernawati Ernawati Fadilla, Dian Fahriski, Dimas Fajar Azmi Kurniawan, Fajar Azmi Feri Andika Prasetya Firda Nosita Fitriani, Nur Afika Fitriyah Fitriyah Fuji Santoso Gozi, Ahmad Handri Dian Wahyudi Helmi Abidin Hikmawati, Kuncoro Aprilia Imam Mukhlis Imam Muklhlis Ismawati, Lilik Iva Khoiril Mala Jayen, Fredy Jefry Wahyu Santoso Kevin Ghulaman Silmi Kusumaningrum, Dyah Ayu Dwi Lohana Juariyah Madziatul Churiyah MARIA BINTANG Markhamah, Siti Masula, Fariham Muhammad Ajye Saputra Muhammad Maulana Ibrahim Nadliroh, Indah Datin Nurmalisa Nurmalisa Nurus Sjamsi Oktaviani, Fadhilah Nur Prabowo, Stanley Puji Handayani Puji Handayati Purwanitasari, Lili Putri Pertiwi, Nicky Esa Chita Pyng, How Shwu Rachmawati, Dita Rahma, Nida Adenia Rahman, Iradah Ranny Fitria Puspitasari Ratna Mitasari Readi, Robbi Resty Agustin Rifqa Faulia Putri Rohmanulloh, Arif Sa’adah, Najmas Shafa' Annisa Puspasari Shafira Widya Ramadhanti Sinta Puspitasari, Dewi Sopiah, Sopiah Sopiah, Sopiah Sugangga, Rayyan Sugiarti Ramadhan, Tri Sunarto Budiono Suryowanto Sutrisno Sutrisno Syihabudhin Tani, Lukas Greddyansyah Ulfa, Dina Maria Wibisono, Yohanes Witjaksono Yandi, Andri Yusnita Wardani