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Journal : Journal of Dialogos

Crisis Communication on Social Media: Managing Reputation and Maintaining Public Trust Larisu, Zulfiah; Zulham, Zulham
Journal of Dialogos Vol. 1 No. 4 (2024): Journal of Dialogos - November
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/dp3kv868

Abstract

This study aims to analyze crisis communication strategies implemented by organizations in Indonesia through social media, using the Systematic Literature Review (SLR) method. This method was chosen to collect, evaluate, and analyze relevant literature, in order to obtain a comprehensive picture of crisis communication practices in Indonesia in the context of social media. The data collection process was carried out by filtering relevant scientific articles, reports, and studies related to crisis communication and social media, published through various sources such as academic journals, conferences, and industry reports. Each selected article was evaluated based on the criteria of relevance, methodological quality, and its contribution to the understanding of crisis communication in social media. The results of the study indicate that effective crisis communication in social media requires a fast, transparent, and consistent response. Organizations that successfully manage communication through social media have a greater chance of maintaining public trust and reducing the negative impact on their reputation. The speed of response is a key factor, given the very rapid spread of information on social media. In addition, transparency and consistency of messages are essential to prevent public confusion. This study concludes that organizations in Indonesia must design communication strategies that are adaptive to the dynamics of social media, by ensuring clear, accurate, open messages, and monitoring public reactions directly. Thus, effective communication can help organizations manage crises and maintain public trust.
Co-Authors A. A. Ngurah Gunawan Aan Wasan Abdullah Abdullah Aflahani, Samara Aisyah , Andi Nur Aminudin, Aminudin Ananda, Faisar Andini, Farah Andryani, Nofyta Antoro, Budi Arief Fahmi Lubis Aryulindah, Adinda Astin Nur Hanifah Awaliyah, Dinda Bambang Ismaya Budi Hermanto, Budi Burhan, Asril Buyung Solihin Hasugian Cahyani Sipayung, Ima Arti Daulay, Mahmud Yunus Deryansyah, Adzan Desar Dina Sakinah Dito Anurogo, Dito Efri Sarnauli Nasution EKA CHANDRA LINA Eka, M. Erni Hastuti Fatmawati Sabur Fauzan . Febrian, Wenny Desty Febriyanti, Indah Firayani Fitri, Amanda Frithadila, Najmah Fuqara, Fantashir Awwal Gandariani, Titis Gustiana, Zelvi Handayani, Nurdiana HARDIANTO, RISKI Harfika, Meiana Hasan Sazali Hasibuan, Irfan Effendi Hastati Isna Efelia Herdiansah, Arief Hidayat, Rahmat Hilal, Achmad Hilarius Wandan Husein S, M. Syarif Ibrahim, Nur Wahyuningsih Ika Yuniwati, Ika Ikbal Ilmi, Khilwa Ima Arti Cahyani Sipayung Imanirubiarko, Sabda Irwansyah Irwansyah Iswahyu Pranawukir Iswanto, Juni Judijanto, Loso Julina, Sinta Khairi, Khairi Khairi, Nur Kurniawati Kurniawati Kusuma, Ema Kusumawati, Indra Kusworo, Singgih Ladjin, Nurjanna Larisu, Zulfiah Latip, Muhammad Lengam, Rino Liesnaningsih, Liesnaningsih Lubis, Halimatussakdiyah M. Syarif Husein S Maharani Tambunan, Shalsabila Putri Mahfudz Masduki, Mahfudz Mahpud, Mahpud Malasari, Citra Azhariat Manik, Indra Prawira Maria Ulfa Marlina Marlina Marlyn, Hazlya Maryani, Halimatul MAURITZ PANDAPOTAN MARPAUNG Meny Sriwati, Meny Muhammad Abdun Jamil Muhammad Aminullah, Muhammad Muhammad Fazil, Muhammad Muhammad Ishaq Shamad Muhammad Latip Muhammad Yasar Mustaqimah Mustaqimah Muzaffarsyah, Teuku Muzammil, Abdul Naidi Faisal, Naidi Nashrulloh, Dewi Nasution, Efri Sarnauli Nasution, Fadli Adnin Nasution, Nisrina Thufailah Neliwati Ningrum, Dewa Alyu Sastra Ningsih, Setia Ningsih, Titiek Surya Novrandani, Satrio Nur, Mulyadi Nurfadilah Nurfadilah Nurhayati Nurhayati Oki Candra, Oki Pagar - Pagar Pagar Hasibuan Pagar Pagar Pagar, Pagar Pannyiwi, Rahmat Parulian, Toktong Priyono, Dedit Pulung Riyanto Purwanti, Cindy Mutiara Putri, Hasita Dwi R, Rinovian Raehana, Syarifa Rahmadani, Ahmad Rahman, Arif Muluk Rahmat, Rezqiqah Aulia Raida Agustina Rakatiwi, Yolanda ramadi, bagus Rasyid, Andi Ulfah Magefirah Ratna Susanti Rety Palupi Rina Susanti Ristati, Ristati Rokan, Mustapa Kamal Rosalia, Olyvia Rukoyah, Rukoyah Sabrina Aulia Rahmah Sahputra, Ngatno Sambo, Sri Wahyuni Sani, Indra Sari, Afni Nia Sari, Lely Meriaya Sarkawi, Sarkawi Sembaga, M Wahyu SIPAHUTAR, SITI NURHALIZAH Sri Mulyati Suat, Hatty Suhendra, Rivansyah Surtikanti Surtikanti Susanto Susanto Susilawati, Susilawati Sutriani Sutriani Syamsuriah, Syamsuriah Tahalele, Olivia Tahir, Musafir Tazali, Imam Teddy Oswari Telussa, Sandra Ivonnie Tetty Marlina Tarigan Tia Nurapriyanti Tia Nurapriyanti TR, A. Taufik Hidayah Usman, Fityatun Wan Rizca Amelia, Wan Rizca Widagdo, Djoko Yakobus, I Ketut Yanianur, Desi Yanti Setianti Yose Pratama Syaputra Yusrianto, Yusrianto Zainal Arifin Zulham Zulham Zulhilmi, Zulhilmi Zulkifli Zulkifli Zulrafli, Zulrafli