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Nur Hafni
Universitas Malikussaleh
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E-KTP SERVICES AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF SOUTH LABUHANBATU REGENCY Devi Wahyu Ningsy; Teuku Alfiady; Lisa Iryani; Nurhafni; Ahmad Yani
Journal of International Islamic Law, Human Right and Public Policy Vol. 4 No. 3 (2026): September
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21853751

Abstract

The Electronic Identity Card (e-KTP) issuance service is one of the population services provided by the Department of Population and Civil Registration to fulfill the public's need for an official identity document. In its implementation, several obstacles still affect the service delivery process. This study aims to analyze the implementation of e-KTP issuance services and identify the factors that hinder their implementation at the Department of Population and Civil Registration of South Labuhanbatu Regency. This study employed a descriptive qualitative research method. Data were collected through observation, interviews, and documentation. The results show that the e-KTP issuance service has been implemented in accordance with the Standard Operating Procedures (SOP). Service officers provide courteous, responsive, and responsible services, supported by adequate facilities and infrastructure. However, the service has not been fully optimal due to several obstacles, including limited public understanding of service procedures, shortages of e-KTP card blanks, network disruptions, and the persistence of brokerage practices. Therefore, greater efforts are needed to improve public outreach, strengthen coordination regarding the provision of e-KTP card blanks, enhance network reliability, and strengthen supervision to prevent brokerage practices in order to improve the implementation of e-KTP issuance services.
ANALYSIS OF EMPLOYEE PERFORMANCE OF BANK ACEH SYARIAH, LHOKSEUMAWE CITY IN 2025 Muhammad; M. Nazaruddin; Sufi; Teuku Zulkarnaen; Nur Hafni
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1588

Abstract

In the era of globalization and digitalization, the banking industry faces increasingly complex challenges, such as intense competition, regulatory changes, and rising customer expectations for fast, secure, and high-quality services. In this context, employee performance becomes a key factor in determining the bank's ability to adapt and grow. Employee performance not only includes technical competence in carrying out banking tasks but also skills in serving customers, mitigating risks, and maintaining the institution's reputation and trust. Theoretically, this research is based on the concept of business administration, which views organizations as a series of interconnected activities to achieve objectives, including effective human resource management. In the workplace, employees' perceptions of their environment and the feedback provided by supervisors play an important role in shaping attitudes, motivation, and performance. This study employs a qualitative approach using in-depth interviews, direct observation, and documentation, resulting in a comprehensive understanding of employee performance dynamics in the field. The findings indicate that employees who consistently apply the principles of Amanah, Shiddiq, Fathanah, and Tabligh tend to receive constructive feedback that encourages performance improvement. Conversely, employees who are less optimal in applying these principles generally receive corrective feedback as a form of guidance. Properly delivered feedback has been shown to strengthen positive employee behavior, as explained in reinforcement theory, which states that behavior is more likely to be repeated when it results in favorable consequences. Overall, the performance of BAS Lhokseumawe Branch employees is categorized as good, as reflected in the achievement of targets and compliance with sharia principles. This study suggests that management should enhance the quality of communication in providing feedback, including through training for unit leaders to deliver objective, constructive, and empathetic feedback, thus improving employee motivation without creating psychological pressure.
POSYANDU PROGRAM FOR THE ELDERLY AT THE RANTAU DISTRICT PUBLIC HEALTH CENTER REGENCY ACEH TAMIANG Dwi Camelia; Nur Hafni; Bobby Rahman; Ti Aisyah; Aiyub
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1589

Abstract

This study is a descriptive qualitative research that examines the Implementation of the Elderly Health Service Program at the Rantau Subdistrict Community Health Center (Puskesmas), Aceh Tamiang Regency. The focus of this research is to analyze the program's mechanism, its implementation, and the obstacles faced in providing elderly health services. This study employs Grindle's theory of policy implementation, which emphasizes that the success of implementation is influenced by the content of the policy and the context of its implementation. The method used in this research is descriptive qualitative with data collected through interviews, observations, and documentation. The data were analyzed by combining field findings with the theoretical framework. The results show that the elderly health program at the Rantau Subdistrict Puskesmas has been implemented through planning, organizing, implementation, and monitoring and evaluation, which are realized in activities such as the Elderly Clinic (Poli Lansia), Elderly Integrated Service Post (Posyandu Lansia), elderly gymnastics, health counseling, and home visits. The program implementation has followed the guidelines and increased elderly participation; however, it remains limited to basic health services. The main obstacles in implementation include a shortage of medical personnel, inadequate facilities and infrastructure, limited accessibility for elderly in remote areas, and suboptimal cross-sectoral coordination. Based on these findings, this research recommends strengthening the implementation mechanism through data-based planning, capacity building for health workers and elderly health cadres, provision of more complete health facilities and infrastructure, and the establishment of cross-sectoral coordination forums. Furthermore, the role of families and communities needs to be enhanced to support the sustainability of elderly health services.
THE EFFECT OF PRICE AND SERVICE QUALITY ON CONSUMER LOYALTY IN THE SEBLAK RONYOK KRUENG GEUKUEH CULINARY BUSINESS Santia Dewi; Cut Sukmawati; Lisa Iryani; Nur Hafni; Sutriani
Journal of Accounting Research, Utility Finance and Digital Assets Vol. 5 No. 2 (2026): October (ON-PROGRESS)
Publisher : PT. Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Consumer loyalty is an important factor in ensuring the sustainability of culinary businesses. However, Seblak Ronyok Krueng Geukueh still faces problems related to price transparency and service quality, such as customer complaints regarding the absence of purchase receipts, prices perceived as inconsistent with the amount of toppings received, and slow service during peak hours. Therefore, this study aims to analyze the influence of price and service quality on consumer loyalty at Seblak Ronyok Krueng Geukueh. This study employed a quantitative method with an associative approach. A sample of 100 respondents was determined using the Lemeshow formula with a non-probability sampling technique through purposive sampling. Data were collected through questionnaires, observations, and documentation and analyzed using multiple linear regression analysis. The results showed that price and service quality had a positive and significant effect on consumer loyalty. The price variable obtained a t-value of 4.802 > 1.985, while service quality obtained a t-value of 6.324 > 1.985, with significance values of 0.000. The simultaneous test produced an F-value of 134.128 with a significance value of 0.000, indicating that price and service quality simultaneously had a positive and significant effect on consumer loyalty.
The Paradox of Population Administration Services: Administrative Achievement and Unegual Access in Pidie Regency Nawal Azka; Nur Hafni; Muhammad Bin Abubakar
Equality: Law and Social Vol. 2 No. 1 (2026)
Publisher : Riset Anak Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66618/egzhex02

Abstract

This study analyzes the governance of population administration services at the Population and Civil Registration Office of Pidie Regency and the barriers that constrain service optimization. A descriptive qualitative approach was employed, with data collected through in-depth interviews, observation, and documentation; informants were selected purposively. The findings reveal a performance paradox: document ownership is very high, including electronic identity card (KTP-el) ownership of 99.82% in 2025, yet access and service experiences remain unequal. The expansion of mobile outreach services has broadened service reach, although reliability continues to be affected by network disruptions and the Population Administration Information System (SIAK). Digitalization has reduced distance-related barriers for some residents, but limited digital understanding, uneven dissemination of information on requirements, and the dominance of vertical accountability constrain its effectiveness. The study concludes that improvements should be directed toward a hybrid service architecture integrating digital channels, mobile outreach services, village (gampong)-subdistrict support, preliminary verification of requirements, and measurable complaint mechanisms so that services become more inclusive, reliable, and accountable.
The Social Construction Behind the Merah Putih Village Cooperative: Uncovering Acehnese Public Perceptions Fauzi, Fauzi; Mursyidin, Mursyidin; Hafni, Nur; Hasan, Riza; Zulkarnaen, Iskandar
El-Usrah: Jurnal Hukum Keluarga Vol. 9 No. 2 (2026): EL-Usrah: Jurnal Hukum Keluarga
Publisher : Universitas Islam Negeri Ar-Raniry Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/ujhk.v9i2.35209

Abstract

The purpose of this study is to analyze the social construction and community perceptions of the Red and White Village Cooperative (KDMP) program, specifically in Bener Meriah Regency, Aceh. The study employed a mixed methods approach. Qualitative data collection involved interviews and focus group discussions with 35 key informants. Quantitative data collection involved distributing questionnaires to 200 respondents. Data were analyzed using descriptive and inferential methods to evaluate the potential and challenges of the KDMP program. The study found that the KDMP emerged as a manifestation of the collective desire to build economic independence, strengthen local identities based on agriculture, such as Gayo coffee, and create a space for togetherness based on solidarity. Based on the social construction analysis, this study concludes that Bener Meriah residents' perceptions of the establishment of the KDMP show a significant difference, namely between hopes for it as a vehicle for strengthening the village economy and skepticism. These perceptions are then formed through a process of externalization, institutional objectification, and internalization of experience. The majority of respondents expressed positive support for the KDMP. However, negative comments cannot be ignored. Negative perceptions of the KDMP usually contain criticism, doubt, and concerns about the consequences of suboptimal cooperative management, especially regarding small businesses and the local economy.
Co-Authors AA Sudharmawan, AA Abu Bakar, Muhammad Bin Ade Ikhsan Kamil Ade Luky Setiawan Aflia Riski Aflia Rizki Afni*, Hardi Agung Rivandi Ahmad Yani Ahmad Yani Ainol Mardhiah Aiyub Aiyub Aiyub Aiyub Aiyub Aldi Prayogi Almasdi Syahza Andyna, Cut Anismar Arda Yatul Liani Arpika, Asma Mauli Asma Mauli Arpika Asmaul Husna Asrul Fahmi Auzar, Auzar Ayu Melati Ningsih Bobby Rahman Chairiyaton, Chairiyaton Cut Sukmawati Cut Sukmawati Darmansyah, Dedy Dedy Darmansyah Defi Irwansyah Devi Wahyu Ningsy Dinda Yarshal, Dinda Dini, Dini Ramadini Dwi Camelia Dyah Kuntorini Fadila, Sindi Fakhrurrazi Fakhrurrazi Fatmasari, Desy Fauzi Fauzi Fauzi Fauzi Ferdy Saputra Ferizaldi Ferizaldi Ferizaldi Fitriah, Fita Hamdani Hamdani Hamidi, Muslem Harahap, Febriza Wirahma Dina Hasan, Riza Hasanah Hasyem, Muhammad Herman Fithra Hilda Mora Lubis Husen, Tamitha Intassar Huzaifah Huzaifah Ichwanul Muslim Karo Karo Ida Royani Ilham Saputra Ilham, Ridha Iskandar Iskandar Iskandar Zulkarnaen Khairisma, Khairisma Khasanah Khasanah Khoirudin Lubis, Bahtera Laksamana, Harry Lisa Iryani Lisa Iryani Lukman Maulana M IRFAN, M M. Nazaruddin Mainita Maisyura Maisyura, Maisyura Mariana Mariana Maryam Maryam Maryam Matondang, Fatimah Zahra Mauludi Meliza, Richa MIFTAHUL JANNAH Miftahul Jannah Mohd. Nasir Muh. fahrudin Alawi Muhammad Muhammad Bin Abubakar Muhammad Fazil, Muhammad Muhammad Hasyem Muhammad Ichsan Muhammad Rizki Muhammad Yamin Muhtarom Mulyadi Mulyadi Murniati Mursyidin Mursyidin Muryali Muryali Mustafa Kamal Mutammimul Ula Naidi Faisal, Naidi Nawal Azka Nofil Gusfira Nofrizal Nofrizal Nur Paikah Nur ‘Azah Nura Ustrina Oki Satria Ondi Asroni Pakpahan, Naomi Pasaribu, Arda Yatul Liani Prayogi, Aldi Putri Nabilla Rahmat Novissa Ramdhani, Suciaty Ratri Candrasari, Ratri Rauhil Fahmi Rauza Utari Rayuwati Rayuwati Rinda Ramadani Ritonga, Farhan Ardian Ritonga, Nursakinah Rivandi, Agung Riyandhi Riza Cadizza Rizki Munandar ROMY WAHYUNY, ROMY Rozatul Jannah Rufi'i Santia Dewi Saputra, Jumadil Sari, Wulan Tahnia Setiawan, Ade Luky Siregar*, Iwan Setiawan Siti Aisyah siti nurkhasanah Sohheng, Nipon Sufi Sufi Sujarwo Sujarwo Sutri Helfianti Sutriani Syukran Teuku Alfiady Teuku Zulkarnaen Ti Aisyah Ti Aisyah Velayati, Sajidah Yulia Sari Harahap Yulianda, Riki Yulita Molliq Rangkuti