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All Journal Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Jurnal Media Wahana Ekonomika Telematika : Jurnal Informatika dan Teknologi Informasi EDUCAFL : E-Journal of Education of English as a Foreign Language Jurnal Ilmiah Ekonomi Islam KOMIK (Konferensi Nasional Teknologi Informasi dan Komputer) JTP - Jurnal Teknologi Pendidikan Jurnal Sistem Informasi Kaputama (JSIK) SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam Jurnal Biogenerasi BIO-EDU: Jurnal Pendidikan Biologi Pustaka : Jurnal Ilmu-Ilmu Budaya TIN: TERAPAN INFORMATIKA NUSANTARA MEANS (Media Informasi Analisa dan Sistem) Yumary: Jurnal Pengabdian kepada Masyarakat ADI Pengabdian kepada Masyarakat Jurnal (ADIMAS Jurnal) Jurnal Ekonomika Dan Bisnis Indonesian Journal of Business, Accounting and Management Balance : Jurnal Akuntansi dan Manajemen Takuana: Jurnal Pendidikan, Sains, dan Humaniora Journal of Islamic Education Counseling PONGGAWA : Journal of Fisheries Socio-Economic Kohesi: Jurnal Sains dan Teknologi Riwayat: Educational Journal of History and Humanities JURNAL MANAJEMEN DAN INVESTASI (MANIVESTASI) INDOPEDIA (Inovasi Pembelajaran dan Pendidikan) JER J-CEKI Khalifah : Jurnal Pendidikan Nusantara
Suhada Suhada, Suhada
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Journal : Riwayat: Educational Journal of History and Humanities

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Implementation of Mobile Samsat Services in Improving the Quality of Public Services in Bapenda Southeast Sulawesi Province Mayunita*, Sry; Wijaya, Andy Arya Maulana; Suhada, Suhada; Jahami, Jasti
Riwayat: Educational Journal of History and Humanities Vol 7, No 2 (2024): April, The Election and Political History
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i2.38706

Abstract

Mobile Samsat is an innovation launched by the Southeast Sulawesi Bapenda as a form of innovation in the field of public services with the aim of increasing regional revenues sourced from the re-registration of Motor Vehicle Tax (PKB). This research aims to determine the implementation of Mobile Samsat services in improving the quality of public services in Bapenda Southeast Sulawesi. The research method used is a descriptive research method with a qualitative approach. Data collection techniques use three methods, namely interviews, observation and documentation studies. The data sources in this research consist of two, namely primary data sources and secondary data sources. The data analysis technique uses three stages, namely data reduction, data presentation, and drawing conclusions. The research results show that the overall implementation of Mobile Samsat services is running effectively. Communication variables that show that implementation has been effective. The resources variable shows that resources in overall implementation have been maximized, although there must be additional staff resources. The attitude or disposition variable of the implementer has shown a good attitude. The bureaucratic structure variable also shows the existence of Standard Operating Procedures (SOP) in the implementation of services.
Co-Authors A.A. Ketut Agung Cahyawan W Abdul Mutholib Abdullah, Sandy Husein Afandi, Aril Agus Mulyani Akila Akila, Akila Al Faqir, Supri Alfandi, Aril ali fauzi Ali Maulida, Ali Amri, Andi Andi Adri Arief, Andi Adri Andy Arya Maulana Wijaya Anis Fauzi, Anis Ardana, Fath Arya Arriyanto, Mohamad Nur Arthur Simanjuntak Ashari, Minanti Mayda Cangara, Arie Syahruni Chairani, Yulia Damanik, Bahrudi Efendi Diana Diana Diantoro, Aris Kusuma DWI CAHYONO Eka Irawan Eko Agus Srihanto, Eko Agus Elly Lestari Rustiati erdiansyah erdiansyah, erdiansyah Febriansyah, Muhammad Firados, Rijal Gerta, Ratnawati Gilang Syaputra Gosari, Benny Audy Jaya Hadijah Hadijah Hapzi Ali Harida, Harida Hutasoit, Rahel Adelina Irfan Sudahri Damanik Irwansyah Irwansyah Jahami, Jasti Jauhari, Fiki Afif Jaya Tata Hardinata Julianti, Henis Ayu JUNAID GAZALIN Juniarti, Analisa Khafidoh, Khafidoh Kusuma, Wili Darma La yunus Lestari Setyowati Lestari, Septi Wahyu Mafra, Nisa’ Ulul Maharani, Annisa Lidya Manoppo, Manoppo MARLINA, LILIS MAULANA, AAN Maulana, Bintang Putra Karna Mayunita*, Sry Mohamad Agus Salim Mudzofir, Mudzofir Muhammad Kautsar, Muhammad Muhammad Kurniawan Mulyadi Mulyadi Mulyanto Mulyanto Mulyati Mulyati Mursalin . Nasution, Muhammad Irwan Padli Nisa’ Ulul Mafra Nur, Aryanto Nurkardina Novalia Pardede, Akim Manaor Hara Permatasari, Nindy Pratiwi, Dian Neli Priyambodo Priyambodo Priyambodo Putri, Indri Mariska Rahima, Aida Rajlun Fahrian Reina Damayanti, Reina Rijal Firdaos Rismansyah Rismanto, Muhammad Romadhon, Yoga Rosdiana, Eka Rosyid, Rosyid Rozin Faiz, Ahmad Saifullah Saifullah Samsuddin Samsuddin Sandra, Shifa Santi Puspita Sari, Riska Kurnia Sigit Pramono Sigit, Pramono Simanjuntak, Agnes Gracella Fepdiani Sinaga, Rahmadani Fitri Sinarti, Tri Siti Halidjah Soleh, Yogi Rahmat Sri Wahyuningsih Suhada Suhada Sumarni Sumarni Sumarno . Sundari Retno Andani Supandi, Ipan Susiani Susiani, Susiani Syahrani Arasid, Nova Tahmid Sabri Tari, Tari Thesalonika, Natasya Totok Sudiyanto, Totok Trianti, Dwi Usman, Benny Utomo, Ainur Alam Budi Wahyu Narendhra, Bima WINARNO Winarno Winarno Yuliana Andriyani Zohriah, Anis