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Pengaruh Kualitas Pelayanan dan Kualitas Produk terhadap Kepuasan Konsumen Pada Waroeng Spesial Sambal Lippo Karawaci Aris Ariyanto; Anisah Anisah; Umi Narimawati
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 5, No 1 (2022): Journal of Education, Humaniora and Social Sciences (JEHSS), August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1130.073 KB) | DOI: 10.34007/jehss.v5i1.1228

Abstract

The purpose of this study was to determine the effect of service quality and product quality on consumer satisfaction at Waroeng Special Sambal in Lippo Karawaci Tangerang, either partially or simultaneously. The method used is quantitative. The sampling technique used the Slovin formula and the sample in this study was 100 respondents. Data analysis used validity test, reliability test, classical assumption test, regression analysis, correlation coefficient analysis, coefficient of determination analysis and hypothesis testing. The results of this study are the quality of service has a significant effect on customer satisfaction with a coefficient of determination of 45.5%. Hypothesis test obtained t arithmetic > t table or (9.051 > 1.984). Product quality has a significant effect on consumer satisfaction with a coefficient of determination of 44.7%. Hypothesis test obtained t count > t table or (8,902 > 1,984). Service quality and product quality simultaneously have a significant effect on customer satisfaction with the regression equation Y = 10,473 + 0.363X1 + 0.382X2. The value of the coefficient of determination is 54.5% and the hypothesis test is obtained by the calculated F value > F table or (58,155 > 2,700).
Research Trends and Mapping of Price Limits and Stock Prices in ASEAN 5: A Bibliometric Analysis Mohammad Benny Alexandri; Umi Narimawati; Supriyanto Supriyanto
Jurnal Manajemen Indonesia Vol 23 No 1 (2023): Jurnal Manajemen Indonesia
Publisher : Fakultas Ekonomi dan Bisnis, Telkom University.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/jmi.v23i1.5862

Abstract

The purpose of this study is to examine and analyze research trends and mapping of price limits and stock prices in ASEAN 5. This type of research is qualitative research. The research variables are Price Limit and Stock Price. The data collection technique used was bibliometric analysis from the Scopus database from 1996 to 2022. The number of research samples was 52 samples. The data analysis technique uses bibliometrics with the VOS viewer software program. The findings of this study indicate that 52 articles have been selected, with the number of publications increasing every year. Indonesia, Malaysia, the Philippines, Thailand and Singapore have an important role to play in the article price limits and share prices on Scopus as well as price limits reducing the volatility of stock returns, overcoming overreactions and not disrupting trading activities. Keywords: Price limits, Bibliometrics, Scopus, VOSviewer, ASEAN 5.
BUSINESS STRATEGY FOR PRIVATE GENERAL HOSPITAL IN UNIVERSAL HEALTH COVERAGE ERA Nysa Ro Aina Zulfa; Dony Septriana Rosady; Umi Narimawati
JURNAL BISNIS STRATEGI Vol 31, No 2 (2022): Desember
Publisher : Magister Manajemen, Fakultas Ekonomika dan Bisnis Undip

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia seeks to implement Universal Health Coverage to ensure that all people can access health services. The implementation of this program has an impact on the national health system. The pattern of health services has shifted both in terms of health services and health financing. Hospitals as one health care institution must adapt to these changes in order to remain able to provide the best health services. MAL Hospital as one of the hospitals providing health services faces the impact of decreasing income after implementation of Universal Health Coverage. Facing these conditions required the right business strategy for MAL Hospital to be able to increase its income in order to continue running health services as one of the hospital with social mission. This study uses qualitative methods with primary data obtained from interviews and secondary data obtained from reports, articles, journals, and books. In business exploration, this study analyzes and proposes business strategies for public private hospitals. Analysis begins by analyzing internal and external factors. Internal factors are analyzed based on financial, operational, human resources, and marketing aspects. External factors were analyzed using PESTLE Analysis and Porters Force. All factors are classified as Strength, Weakness, Opportunity, and Threat (SWOT). The analysis is continued by calculating the Internal Factor Analysis Summary (IFAS) and External Factor Analysis Summary (EFAS). Obtained result value IFAS -40 with value EFAS 20. Position of MAL Hospital by using Cartesian diagram is in quadrant of weakness and opportunity. MAL Hospital should choose competitive strategy through differentiation focus by targeting the main target is the participants of Universal Health Coverage. Some alternative business strategies are prepared using TOWS Matrix. Alternative business strategies were analyzed using Analytical Hierarchial Process to obtain priority program sequence. Priority programs with the highest scores were selected and then continued by organizing activities. Estimated cost required and estimated increase in revenues are calculated to obtain Return on Investment value. MAL Hospital as one of the private hospital that has social mission is expected to do the best business strategy for health service can continue.
PENGARUH KUALITAS SUMBER DAYA MANUSIA, PEMANFAATAN TEKNOLOGI INFORMASI DAN SISTEM PENGENDALIAN INTERNAL TERHADAP KUALITAS LAPORAN KINERJA INSTANSI PEMERINTAH Deni Nurdiansyah; Umi Narimawati; M Yani Syafei
Jurnal Agregasi Vol 11 No 1 (2023)
Publisher : Prodi Ilmu Pemerintahan FISIP Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/agregasi.v11i1.9552

Abstract

Penelitian ini bertujuan untuk menguji pengaruh kualitas sumber daya manusia, pemanfaatan teknologi informasi dan sistem pengendalian internal terhadap kualitas laporan kinerja pada instansi pemerintah pusat Direktorat Jenderal Perhubungan Darat, Kementerian Perhubungan. Survey dilakukan kepada 32 satuan kerja di lingkungan Direktorat Jenderal Perhubungan Darat. Metode penelitian ini merupakan penelitian yang bersifat kuantitatif. Pengumpulan data melalui penyebaran kuisioner kepada 60 orang operator inputing E-Sakip Reviu. Pengukuran variablenya dengan menggunakan skala Likert. Teknik analisis data yang digunakan dalam penelitian ini adalah metode Smart PLS (Partial Least Square). Hasil penelitian menunjukan bahwa kualitas sumber daya manusia berpengaruh terhadap kualitas laporan kinerja, selanjutnya pemanfaatan teknologi informasi juga berpengaruh terhadap kualitas laporan kinerja dan sistem pengendalian internal berpengaruh terhadap kualitas laporan kinerja. Dapat disimpulkan bahwa, semakin tinggi kualitas sumber daya manusia, pemanfaatan teknologi informasi dan sistem pengendalian internal maka kualitas laporan kinerja akan semakin baik sehingga mampu dalam membuat keputusan yang tepat dan efektif, serta terhindar dari kesalahan dalam mengelola data kinerja Satuan Kerja di lingkungan Direktorat Jenderal Perhubungan Darat.
The Influence of Total Quality Management (TQM) and Organizational Culture on Employee Job Satisfaction that Impacts Employee Performance (Case Study on Cooperatives in South Tangerang City) Hamsinah Hamsinah; Denok Sunarsi; Umi Narimawati; Afzal Sayed Munna; Avinash Pawar
EKUILIBRIUM : JURNAL ILMIAH BIDANG ILMU EKONOMI Vol 18, No 2 (2023): September
Publisher : Universitas Muhammadiyah Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24269/ekuilibrium.v18i2.2023.pp156-168

Abstract

This study aims to determine the effect of total quality management and organizational culture on employee job satisfaction with employee performance as an intervening variable. This research uses quantitative research, which is based on data that can be calculated to produce a strong quantitative interpretation. The data analysis technique used is PLS version 3.0 (Partial Least Square) software which is a variant-based structural equation analysis (Structural Equation Model) and can perform measurement model testing as well as structural model testing. The population and sample in this study were cooperatives in the South Tangerang area. The technique used in this study was the Simple Random Sampling Technique. And the sample used in this study were 191 employees in the South Tangerang Cooperative. With the results of the study that total quality management has a significant effect on employee job satisfaction because the t-statistic value is 19,056 1,652 while the latent variable on organizational culture has an effect on the contribution to the latent variable on employee job satisfaction with a statistical value of 14,351 1,652. While the latent variable total quality management has no significant effect on employee performance because the value is 1.281 1.652. And the organizational culture variable has an effect on employee performance with a t-statistic value of 4.214 1.652. And for the variable employee job satisfaction has an effect on employee performance with a value of 5.115 1.652.
PENGARUH PENGARUH KARAKTERISTIK INDIVIDU DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA KARYAWAN DI KANTOR CABANG BANDUNG BANK TABUNGAN NEGARA (PERSERO) TBK. Sandra Rahmawati Dewi; Umi Narimawati
Journal of Economics, Management, Business and Accounting (JEMBA) Vol 3 No 1 (2023): Journal of Economics, Management, Business and Accounting
Publisher : Fakultas Ekonomi dan Bisnis Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jemba.v3i1.10099

Abstract

Penelitian ini bertujuan untuk mengetahui gambaran dan menganalisis ada tidaknya pengaruh karakteristik inidvidu dan lingkungan kerja terhadap kepuasan kerja karyawan di kantor cabang bank tabungan negara (persero)tbk. secara parsial maupun simultan. Metode dalam penelitian ini menggunakan deskriptif dan verifikatif. Data yang digunakan dalam penelitian ini adalah data primer untuk penelitian didapatkan hasil kuesioner yang dibagikan kepada 61 responden. Data sekunder diperoleh dari data pegawai cabang Bank Tabungan Negara (Persero) Tbk. Metode analisis yang digunakan adalah analasis regresi menggunakan software SPSS dan pengujian hipotesis uji statistik uji t dan uji f. Hasil menunjukan bahwa Krakteristik Individu mempengaruhi kepuasan kerja dengan hasil signifikan secara parsial dengan arah hubungan negatif, kemudian lingkungan kerja mempengaruhi kepuasan kerja dengan hasil parsial dengan arah hubungan negatif.kepuasan kerja dipengaruhi secara signifikan oleh karakteristik inidvidu dan lingkungan kerja secara simultan menunjukan hubungan negatif, serta kategori hubungan yang kuat.
BRANDING POSITIONING & VALUE DELIVERY & MARKETING COMMUNICATION ON SUCCESSFUL BUSINESS LONG TERM GROWTH Rubedo, Hendar; Narimawati, Umi; Syafei, M Yani
Jurnal Soshum Insentif Vol 6 No 2 (2023): Jurnal Soshum Insentif
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah IV

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36787/jsi.v6i2.1215

Abstract

Objectives of the research are to understand the influence of Branding Positioning, Value Delivery and Marketing Communication on Successful Business Long Term Growth. Quantitative approach using survey method is used in studying 30 SME business organizations in Bandung. Structural equation modelling based on covariance is used to analyse data. Results of the study are as follows: 1) Branding Positioning, Value Delivery and Marketing Communication affect significantly on Successful Business Long Term Growth simultaneously; 2) Branding Positioning affects significantly on Successful Business Long Term Growth partially; 3) Value Delivery affects significantly on Successful Business Long Term Growth partially; 4) Marketing Communication affects significantly on Successful Business Long Term Growth partially. Thus, business long term growth is important for the business organizations in order to gain competitive advantage and profit.
Effect of Digital Optimization Strategy and Communication on Employee Performance Dadang Munandar; Marliana Budhinigtias Winantia; Umi Narimawati
Integrated Journal of Business and Economics (IJBE) Vol 8, No 2 (2024): Integrated Journal of Business and Economics
Publisher : Fakultas Ekonomi, Universitas Bangka Belitung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33019/ijbe.v8i2.856

Abstract

Digital transformation plays an important role as the organizational strategy, including bussiness sector. Digital transformation strategy is not only about digital technologies and markets transformation, however it impacts to capability of business to adapt for addressing sustainability and business challenges. This research aimed to analyze the effect of digital optimization strategy and communication on the employee performance. The research carried out quantitative approach and survey method involving 100 employees as respondents. The data analysis used Covariance Based Structural Equation Modeling (CBSEM) that was analyzed by Program LISREL ver 8.80. The research showed six results, namely (1) digital optimization strategy was categorized as moderate category, (2) communication was categorized as moderate category, (3) employee performance was categorized as very good category, (4) digital optimization strategy and communication affected significantly employee performance simultaneously, (5) digital optimization strategy affected significantly to employee performance partially, and (6) communication affected significantly to employee performance partially. The results indicated that digital optimization strategy and communication contribute positively on the employee performance which, in a certain time, can increase the company sustainability.
Turnover Intention: Career Development and Compensation Approach, and Job Satisfaction as an Intervening Variable Sri Harini; Umi Narimawati; Silviana Marwa Hadi; Erni Yuningsih
International Journal of Artificial Intelligence Research Vol 7, No 1.1 (2023)
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v7i1.1.1064

Abstract

This study aims to determine the effect of career development and compensation variables on turnover intention with job satisfaction as an intervening variable for employees of Hotel Leuweung Geledegan Ecolodge Bogor. This sampling uses a saturated sample technique or non-probability sampling, with a total of 50 permanent employees except the General Manager. Measurement in the questionnaire using a 5-item Likert scale. The data analysis technique in this study used the IBM SPSS v25 software application with the path analysis method. The analysis used in this study includes a validity test, reliability test, normality test, coefficient of determination test, F test, t-test, and Sobel test to determine the mediating effect. The results in this study indicate that 1) Career development and compensation simultaneously have effect and significant on job satisfaction, 2) Career development has a positive and significant effect on job satisfaction, 3) Compensation has a positive and significant effect on job satisfaction, 4) Career development, compensation and job satisfaction simultaneously and significantly on turnover intention, 5) career development has a negative and significant effect on turnover intention, 6) compensation has a negative and significant effect on turnover intention, 7) job satisfaction has a negative and significant effect on turnover intention, 8) career development has no indirect effect on turnover intention through job satisfaction, 9) compensation does not have an indirect effect on turnover intention through job satisfaction.
Pengaruh Kompetensi Terhadap Produktivitas Kerja Karyawan Dengan Budaya Organisasi Sebagai Variabel Pemediasi Eman Suherman; M Yani Syafei; Umi Narimawati
Jurnal Agregasi Vol 12 No 1 (2024)
Publisher : Prodi Ilmu Pemerintahan FISIP Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/agregasi.v12i1.12585

Abstract

Abstract The success of an organization in increasing employee work productivity will greatly support their ability to compete at work to be more productive so that goals can be achieved. The aim of this research is to explain the role of organizational culture in the influence of competence on work productivity. The population in this research is employees of Perumdam Tirta Bhakti, Majalengka Regency, totaling 45 employees. Sampling used a census/saturated sampling technique where the entire research population was used as the sample. The analysis method used is using SEM-PLS with the help of SmartPLS 3. The results of this research show that competency does not have a significant effect on employee work productivity, but it does have an effect on organizational culture. The main finding in this research is that organizational culture plays a full mediating role in the influence of competence on employee work productivity, meaning that competence has a positive and significant effect on employee work productivity through organizational culture. Keywords: Organizational Culture, Competence, Employee Work Productivity.
Co-Authors Achmad Rozi Afandi, Azhar Afzal Sayed Munna Agus Nursikuwagus Agustian, Aryanti Aidil Amin Effendy Akbar, Irfan Rizka Akhdiyatul’aein, Muhammad Albar, Chepi Nur Andriani Ulpah Anisah Anisah Anita Novialumi Annisa Paramitha Fadillah Apriansyah, Muger Aprilia, C Aprilianti, Dhani Aprilianti, Dhiani Aris Ariyanto Aryanti Agustian Avinash Pawar Azhar Affandi Azhar Affandi Azhar Affandy Basuki Rahmat Masdi Siduppa Dadang Munandar Deni Nurdiansyah Denok Sunarsi Denok Sunarsi Dewi Indriani Jusuf Dian Rostikawati Eman Suherman Eman Suherman Erlangga, Heri Erma Annastia Erni Yuningsih Eti Ariyanti Fahrezi, Muhammad Fajar Ramadhan Farida Agustin, Farida Febriana, I R Febriansyah, Angky Feriyansyah, Ahmad Ganar, Yulian Bayu Gojali Supiandi Hamidah . Hamsinah Hamsinah Hartuti, Elizabeth Tika Kristina Haryadi, Yudi Hendar Rubedo Hernady, Joddy Hikmat, Acep Arna Hindriari, Reni Horas Djulius Iman Sudirman Imelda Pangaribuan Irmal, Irmal Jasmani Jasmani Jasmani Jasmani Jonathan Sarwono Juliana, Rilla Bunga July Yuliawati Jumansyah, Rizky Kartini, Sari Kholili, Irfan Komara, Nandang Komariyah, Iis M Yani Syafei M. Yani Syafei M. Yani Syafei MADUNINGTIAS, LUCIA Mahnun Mas’adi Manan Sailan Mariana, Brina Marliana Budhinigtias Winantia Marliana Budhiningtias Winanti Maryadi, Yadi Masduki Masduki Mauluddin, Syahrul Moh. Sidik Priadana Mohamad Duddy Dinantara Mohammad Benny Alexandri Mohsin Mohsin Muhammad Akhdiyatul Aein Muliany, Febriyan MULYADI Mulyatini, Nurdiana Munandar, Dadang Myrna Dwi Rahmatya Nabiha Khan Nandang Komara Nani Nani Nining Handayani Nur, Hafni Rizanuddin Nurdin Nurdin Nurhidayah, Karina Nysa Ro Aina Zulfa Pani Nopiani Permadi, Candra Pertiwi Hidayati, R. Panca Pradhana Aji Prasusti Pradipto, Hendro Iwan Pratama, Obi Puri Swastika Gusti Krisna Dewi Rachmah, Fitri Annisa Rachmat Suyanto Rahadyan Tajuddien Ramadhan, Affan Neskisyah Rosady, Dony Septriana Rudi Saputra Sandra Rahmawati Dewi Saputra, Herry Sari Marliani Sarip Hidayat Sarip Hidayat, Sarip shintawati, shintawati Sidik, Rangga Silviana Marwa Hadi Siti Fitriani, Rani Siti Kurnia Rahayu Sri Harini Sudadi Pranata Sudarso, Aden Prawiro Sulaeman, Supian Sunarsi, Denok Supriyadi Supriyadi Supriyanto Supriyanto Surjono, Welly Suryana Sumantri Sutisnawati, Yayah Suyatin Suyatin Syafe'i, M Yani Syafei, M. Yani Syafei, M. Yani Syafei Syafe’i, M. Yani Syahrul Mauluddin Titin Nurhayati Ma’mun Tribuana , Dhimas Triyadi Triyadi Undang Juju Wahyu Nurul Faroh Watcharapong Ratchakulwongwarit Wentri Merdiani Widhi Wicaksono Widodo, Adji Winanti, Marliana Budhiningtias Witchu Aromdee Wulandari, Anna Yahya, Adibah Yani Syafei, M. Zebua, Mardalena