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Journal : JURNAL MULTIDISIPLIN ILMU AKADEMIK

KUALITAS PELAYANAN KESEHATAN PASIEN BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI PUSKESMAS TALISE KOTA PALU Dyo Moh Sabda; Siti Nurfadila; Al Munawwara; Meinar Meinar; Mustaina N; Intam kurnia; Dandan haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3073

Abstract

Health Insurance is a health protection guarantee provided to (BPJS) participants. The Health Social Security Organizing Agency (BPJS) is a legal entity established to administer the Health Insurance program. Service commitment is the commitment of the first level health facility in improving the quality of service seen from the achievement of agreed individual health service indicators. The purpose of this study was to determine. Overview of BPJS Health services to patients at the Talise health center in the city of Palu. This study aims to describe the quality of service of the Talise puskemas to user patients (BPJS). This study uses qualitative research methods with data collection techniques by means of interviews and observations. Based on the results of the study, it can be seen that the quality of service (BPJS) at the Talise health center in the city of Palu still has shortcomings and is not optimal, including medical equipment and medicines.
KUALITAS PELAYANAN DI KANTOR DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA PALU Novitasari Novitasari; Aulia Farida; Jery Devano; Fikra Fikra; Hj Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3074

Abstract

Public service is a service activity carried out by public service providers as an effort to meet public needs and implement the provisions of laws and regulations that make the Palu City Government make public services an important mission in improving the rights of the people of Palu City in accordance with the vision of the city of Palu, namely realizing and determined to improve quality, effectiveness, efficiency, accountability and transparency of public services as mandated by Law Number 25 of 2009 concerning Public Services through the Investment Office and One-Stop Integrated Services. However, the services provided by DMPMTSP Palu City are still not satisfactory enough and this greatly affects the quality of service at DPMPTSP Palu City whether it is said to be good or not. The purpose of the study is to determine the quality of business licensing services and describe the inhibiting factors and efforts made in improving the quality of services at the Investment Office and One-Stop Integrated Services in Palu City, Central Sulawesi Province.
ANALISIS KUALITAS PELAYANAN PUBLIK DI KANTOR KELURAHAN TONDO KOTA PALU SULAWESI TENGAH Siti Nur Aziza; Friscia Novianti Setiawan; Indah Amalia; I Wayan Indrawan; Mustainah Mustainah; Intam Kurnia; Dandan Haryono
JURNAL MULTIDISIPLIN ILMU AKADEMIK Vol. 2 No. 1 (2025): Februari
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jmia.v2i1.3077

Abstract

Public service is an activity carried out to meet the needs of the community and residets in acchordance with laws and regulation such as those in Law No.25 off 2009 concerning public serice witch states date the state is obliged to serve every citizen to fulfill their basic rights and needs. The purpose of this study is to fine out aboute the quality of public services in the Tondo Village Office Mantikulore Distric, Palu City,Central Sulawesi Province,whether it is in racchordnce with the privision of laws adan regulatiions. Data is analyzed using qualitative research meet hods to determine the quality of public services. In data collection, the methods used are observation,intervius and questinnairies. Based on the results of the study,it can be conceluded that the quality of public services in the Tondo Village Office, Mantikulore Districht, Palu City,Centra Sulawesi Province has been running very well in providing services to the community, hoever,in terms of facilities and infrastructure,its still does not meet th service needs in the village office.
Co-Authors Abdul Rivai Abdul Rivai Adhwa Al Faatin Adika Tirta Atansyah Adinda Podung Adinda Prameswary Putry Adji, Vita Adonia Adriansa, Muhammad Wandi Agus Prastyawan AGUS PRIYANTO Agusta Sri Astuti Aisyah Citra Al Munawwara Alamsyah, Andri Alya Sasabila Yabiy Amalia, Miftah Amalia, Rezki Amelia Amelia Anang Ma’ruf Andita Triana Anesyana, Dewi parwati Ani Heryani Ani Susanti Anil Zikri Anisa Auliya Anwar Sanusi Ardianti, Meri Ario Ario Askar Mayusa Asran, Asran Astriana, Yuyun Aulia Farida Aura, Audietya Chantieka Bahtiar Bahtiar Bakri, Nuraini Borman, Mohammad Riski Buluade, Irmawati Busran Busran Cicip Zemi Permadi Cisadane, Maharani Aulia Citra Lestari Damay Rusli Damay Rusli Darmawati Darmawati Daswati Daswati Desinta Desinta Deswita Wulandari Desy Desy, Desy Devina, Adhe Dewi Hastuty Dian Andriani Dian Andriani, Dian Dinda Ayu Sintawati Diva, Diva Dwitama, Rezdha Dyo Moh Sabda Elin Elin Endang Ayu Rahmawati Ersa Amelia Vega Esra Citra Togatorop Eva Afrilia Evi Silviana Fadilatunisa Fadilatunisa Fadli Abd. Pattah, Moh. Fani Fani Faradila Oktafiani Fatahillah, Raihan Fathur Rahman Fidya Fidya Fikra Fikra Firayani Firayani Fitri Almirah Maulidya Fitrina, Fitrina Frans Johannes Lambok Lumban Tobing Friscia Novianti Setiawan hajria, Hajria Hamsa, Ma’mun Hardianti, Dina Harifa Harifa Hasanuddin Hasanuddin Hasbullah Hasbullah Hasnah Hasrul Hasyim Herry Yohanes Pinontoan Hikma Hikma Hj Mustainah Hj Suasa Hussain, Sajjad I Kade Sindya Sanjaya I Wayan Indrawan Imelda Turisna Mariana Joka Indah Amalia Indriani, Niluh Indriyani Indriyani Intam Kurnia Intan Intan Irfan Mufti Irwan Waris Ishak Kusnandar Isna Tuainia Istiqamah, Andi Nurul Jery Devano Jesiyani Junetri Jihan Dzalfana Juniani, Hanifa Juniva Juniva Kamasi, Jesika Julianti Natalia Khattab, Syahrudin Kristian, Kristian Kurniawan, Rendy Lapasila, Isna Lely Elviana Lena Marlina Lia Natalia Sonda Lidia Olivia Balanda Lufira, Lufira Lutfiani Lutfiani, Lutfiani M Syukur M. Mau, Rusli M.Syukur, M.Syukur M.Yogi Pratama M Manda, Manda Manggasing, Nasir Mangngasing, Nasir Mardhatilla, Zakia Mastang, Mastang Matimpas, Daniel Charis Maulidina, Cantika Megawati Megawati Meinar Meinar Meldi Amijaya Mertina, Serly Misda W Moh Naif Moh Yusuf Mohammad Irfan Mufti Mohammad Kasim Buluade Muh Nawawi Muh. Nasir Muhammad Afandi MUHAMMAD AGIL Muhammad Agung Ananta Praja Mustaina N Mustainah Mustainah Mappatoba Nabilla, Desyha Nafadillah Nafadillah Nandita Fradina Nasir Mangngasing Nasir Mangngasing Nasrullah Nasrullah Nasrullah Nasrullah Natasya indriyanti Dg.Maralla Nawawi Natsir Nawawi, Muh Nazwa Nazwa Nira Ramadhani M Nofitri, Nofitri Norma Norma Novianti Dewi Lestari Novitasari Novitasari Nunung Kurniah Wijaya Nur Adha Kausen Nur Aisyah Nur Aisyah Nur Akifa, Sri Nur Alamsyah, M. Nur Rahmayanti Nur Rosalia Juita Tahwali Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuraisyah Nuramanda Rizkiyah Nurfadhila Lapangandong Nurhamni Nurhamni Nurhayati Hamid Nurhayati Nurhayati Nurlatipah Nasir Permadi, Cicip Zemi Pratiwi Pratiwi Pratiwi, Komang Senja Putra Pratama Putri Asti Sidik Putri Syifarani, Athiyah Putri, Azmi Mardia Rachmad Rachmad Rafli, Moh Rahdiyatul Zahra Rahma, Deslya Wati Rahmat Ramadhan, Bayu Ramlah, ST Rezky Handayani, Ika Rini Nuraeni Riski Melani Riskiyani, Riskiyani Ristamala Ristamala Risti Indah Sari F Riyanti, Rivani Arva Royna, Nanda Aprilia Roynaldo Ondey, Hezron Rusli, Damay S. Pali, Yunus Safana, Nabila Safitri, Aura Ramadhani Sahdiah, Sahdiah Santi, Alvi sanusi, Anwar Septiara, Siti Anadya Silviana, Evi Sinta Maryam, Sinta Siti Anisah Siti Nur Aziza Siti Nurfadila Siti Nurwahida Sitti Chaeriah Ahsan Stevanus Garuda Steven Ladjepe Suasa Suasa Suci Handayani, Suci Sudrajab Petalolo, Eli Sulfitri Husain Syaharuddin Hattab Tala’a, Nadia I Theodorus Amarilla Suryadinatha Tobeli, Inggrid Toneke, Meyriska Chatrine Triani, Neni Umi Kalsum Veronika, Indah Wahyono, Effendi Wilda Wilda Wulandari Wulandari Yongki Leonard Pilongo Yorensia Resti Yuda Brahmantiar Yuliani Yulizar Pramudika Yulvianti Hamidu Zulvina