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Journal : International Conference on Islamic Economic

Optimizing BSI Mobile Banking Services to Increase Satisfaction with Transaction Services for IAIN Madura Sharia Banking Study Program Students With a SWOT Analysis Approach Lailiyah, Istiq; Umam, Khotibul; Fahrurrozi, Fahrurrozi; Sakinah, Sakinah; Hakim, Lukmanul
International Conference on Islamic Economic (ICIE) Vol. 3 No. 1 (2024): April
Publisher : Sekolah Tinggi Agama Islam Darul Ulum Banyuanyar Pamekasan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58223/icie.v3i1.321

Abstract

This research is presented to contribute to what business strategies Bank Syariah Indonesia can optimize in optimizing BSI mobile services for transaction satisfaction using a SWOT analysis approach. Data analysis was carried out by exploring data through observation, interviews and documentation, which was followed by a data reduction process, testing data validity and drawing conclusions. Based on the results of the SWOT analysis, researchers found that BSI mobile banking services are currently at coordinates 0.70; 0.51, where these coordinates are in quadrant 1, namely an aggressive strategy. This strategy shows the situation that BSI bank can optimize BSI mobile banking services in increasing satisfaction by using all their strengths to take advantage of existing opportunities. One of these strategies can be in the form of (1) Improving the quality of products and service features (2) Maintaining the satisfaction of existing customers by improving the quality of transactions that are safe, precise and fast, (3) Increasing the security protection of customer data, (4) Evaluating feedback from past and current customers in designing future market share, (5) Strengthening promotional tools in introducing the benefits of BSI Mobile Banking service features, and (6) Reaching potential new customers in expanding market expansion .
Co-Authors Abdulghani, Naser Ali ADE ANDRIANI Afandi, Muhammad Zainur Rahman Afriatmei, Feny Afriliani, Adelia Rahma Ahmad Fajar Aisy, Rifdatul Al Idrus, S. Ali Jadid Ali Mahmudi Aminwara, Rena Angelina Angelina Anggoro, Inggit Angraini, Nani Anja Meryandini Aqillah, Hawwa Nasywa Arfriandri, M. Ariani, Zaenafi Arief, Moh. Miftahul Ario Betha Juanssilfero Aslamiah, Siti Syaibatul Azim, Muhamad Fadli Bahri Yamin Bandi Hermawan Bariroh, Umi Berutu, Cocok Ana Maryani Binti Anisaul Khasanah Budi Dharmawan Cahya, Dimas Ilham Chozin, Mochammad Codia, Faiiza Putri Dadang Nur Hidayat Darmawati, Mila DEDY EKA HASPANI Dewi, Anies Prima Edi Yanto, Edi Ekawati Ekawati Eko Suyanto Elyanti Rosmanidar, Elyanti Endang Sukara Eny Dwi Marcela, Eny Dwi Erdiansyah Rezamela, Erdiansyah Erliyana, Nova Erwin, Yulias Farid Firmansyah Fatah Syukur, Fatah Fauzan Ramli Ferdiansyah, Wahyu Fikri, M. Ali Fiorini Mantika, Aesthetica Fitri Yani Fitri, Sasmita Fuad, Sirojul Furqonuddin, Asep Gusmawati, Niken F. Haliliah Haliliah Haliliah Haliliah, Haliliah Hamjah, Salasiah Binti Hanin Haq, Hilman Syahrial Hartono, Susilo Hasibuan, Try Yuana Dewi Hendro, Petrus Herison, Catur Hidayah, Khairu Ramadani Nurul Ihsani, A. Fikri Amiruddin IMAWANTO, IMAWANTO Islam, Alaul Jamaluddin Jamaluddin Khotibul Umam Koyyimah, Jazirotudiinil Ladiasmi, Uci Lailiyah, Istiq Lalu Muhammad Fauzi laxmi zahara Letitia, Letitia Liana, Sesa Safitrah Lisdiana, Maya Lukmanul Hakim M. Iqbal Prawira-Atmaja, M. Iqbal M. Marzuki M.S., Zulela Mahrum, Mahrum Makadada, Alfred Mantika, Aesthetica Fiorini Marliana, Imas Martina, Wiwin Marzuki, M. Marzuki Mawaddah Mawaddah, Mawaddah Merakati Handayaningsih Miranti Nurindah Sari, Miranti Nurindah Mohamad Syarif Sumantri Mohammad Chozin, Mohammad Mohammad Hamim Sultoni Monika, Kasih Dua muawwanah, uyu MUHAMMAD ALI Muhammad Anwar Muhammad Halqi Muhammad Thohri, Muhammad Muhtamin, Muhtamin Mujaddidi, Ah. Shibghatullah Mujamil Qomar Munandar, Siswoyo Aris Musfi, Zahfa Musidah, Rofidhotul Mustaqim Mustaqim, Mustaqim Mustopa Mustopa Mutoharoh, Nur Nandina, Rahmah Qisti Nanik Setyowati Nasrullah, Aditya NENY ENDRIANA Nidya Chandra Muji Utami Nila Hayati Nizwardi Jalinus Nugraha, Zaskia Ema Nunung Ariandani Nuraini Nuraini, Eni Nurmitasari Nurmitasari, Nurmitasari Nurul Murtadho Nuryana, Isa Patamorgana, M. Surya Prawito, Priyono Prayogi, Galih Yoga Prayuningtyas Angger Wardhani PUSPITA LISDIYANTI Putra, Filemon Jalu Nusantara Rachman, M. Tauffik Raharjo Raharjo Rahman, Imas Kania Rahmiati Rahmiati Ramdhani, Deddy Rastini Rastini Ratna, Lulut Dwi RATU HUMAEMAH, RATU Restu Wulansari, Restu Ridan Muhtadi Ristu Haiban Hirzi, Ristu Rody Satriawan Rohayu H, Rina Roikha, Khismil Masrur Rustikawati Rustikawati S, Nurjannah Sahrul, Sahrul Said , Umar Sakinah Sakinah Salabi, Muhammad Salahudin, Muh. Sapriansyah, Sapriansyah Sari, Novy Adilla Sarudi, Sarudi Setiadi, Rezky Mehta Shafira, Baiq Alyandini SHANTI RATNAKOMALA Sigit Sudjatmiko, Sigit Siswoyo, Siswoyo Aris Munandar Sofian, Alya Fallah Sokip, Sokip Sri Pujiyanto Sri Supiyati, Sri Subing, Eva Syamaria Suhendro, Petrus Paulus Mbette Sukardi Sukardi Sukirno, Agus Sunarko, Asep Supryadi, Ady Suryani Suryani Sutrisno AB, Joko Syahputra, Robby Kurniawan Trisanti Anindyawati, Trisanti Ulya, Zihniatul Umar Abdul Aziz Uswatun Hasanah Wahib Dariyadi, Moch. Wahyuningsih, Viandini Wijarnaka, Wijarnaka Wijaya, Heri Agus Wulandari Wulandari Yetti, Wirda Yuliani, Tin Yuniar, Vita Zahra, Fakhriyah Zahra, Hairani Zahrah, Zahrah Zainal Muktamar Zainudin Zainudin Zoatul Wardi