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Strategi Peningkatan Pelayanan Publik Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Pasaman Ramadesi, Alfi; Putera, Roni Ekha; Kusdarini, Kusdarini
Menara Ilmu : Jurnal Penelitian dan Kajian Ilmiah Vol 18, No 1 (2024): Vol 18 No. 01 APRIL 2024
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v18i1.5249

Abstract

AbstractThe Pasaman Regency Population and Civil Registration Office is a government agency in Pasaman Regency that has the main task and function of carrying out some government affairs in the field of population administration. However, there are still obstacles in population administration which are a strategic issue in Pasaman Regency, namely the uneven ownership of population documents so that Pasaman Regency has a low target achievement of population document ownership. This study aims to describe and analyze the strategy of Public Service Improvement in the Pasaman Regency Population and Civil Registration Office. This study used descriptive qualitative method. The data collection techniques used in this study were observation, interviews and documentation. This research uses the core theory of strategy according to Richard P. Rumelt which consists of diagnosis, guiding policy and coherent action. The results showed that the Pasaman Regency Population and Civil Registration Office had fulfilled the three variables of the core theory of strategy according to Richard P. Rumelt consisting of diagnosis, guiding policies and coherent actions. The Pasaman Regency Population and Civil Registration Office has implemented a strategy in an effort to increase the ownership of population documents in Pasaman Regency quite well, although there are still some obstacles that are still felt. AbstrakDinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman merupakan instansi pemerintah di Kabupaten Pasaman yang mempunyai tugas pokok dan fungsi menjalankan sebagian urusan pemerintah dibidang administrasi kependudukan. Namun, masih terdapat kendala dalam administrasi kependudukan yang menjadi isu strategis di Kabupaten Pasaman, yaitu kurang meratanya kepemilikan dokumen kependudukan sehingga Kabupaten Pasaman memiliki capaian target kepemilikan dokumen kependudukan yang rendah. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis strategi Peningkatan Pelayanan Publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman. Penelitian ini menggunakan metode kualitatif deskriptif. Teknik pengumpulan data yang digunakan dalam penelitian ini adalah observasi, wawancara dan dokumentasi. Penelitian ini menggunakan teori inti strategi menurut Richard P. Rumelt yang terdiri dari diagnosis, kebijakan penuntun dan tindakan koheren. Hasil penelitian menunjukkan bahwa Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman sudah memenuhi ketiga variabel dari teori inti strategi menurut Richard P. Rumelt yang terdiri dari diagnosis, kebijakan penuntun dan tindakan koheren. Dinas Kependudukan dan Pencatatan Sipil Kabupaten Pasaman sudah melakukan pelaksanaan strategi dalam upaya peningkatan kepemilikan dokumen kependudukan di Kabupaten Pasaman dengan cukup baik, meskipun masih ada beberapa kendala yang masih dirasakan. Kata Kunci: Strategi, Peningkatan Pelayanan Publik, Administrasi Kependudukan
The Process of Converting Conventional Nagari Banks to Sharia Nagari Banks in Indonesia Saleh, Rahmat; Zetra, Aidinil; Putera, Roni Ekha
Journal Public Policy Vol 10, No 4 (2024): October
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v10i4.10278

Abstract

Policy transfer to a banking company owned by the Regional Government has wide complexity. The status of Banks Regional Banks as Regional Owned Enterprises must refer to Government Regulation No. 54 of 2017 and Minister of Home Affairs Regulation Number 32 of 2018 as a form of obedience in government governance. As a banking company, Regional Banks must comply with Law No. 10 of 1998 concerning banking as a form of corporate governance. The purpose of this study is to explore the policy transfer process in converting Bank Nagari from a conventional bank to an Islamic bank in West Sumatra, with a focus on comparing it to other regional banks in Indonesia that have successfully transitioned. This research aims to analyze the motivations of the policy actors involved, identify the key actors in this policy transfer, and examine the factors that support or hinder the process. This research uses a descriptive qualitative method, a case study approach using Dolowitz & Marsh's theory in analyzing the motivations of the actors involved in the policy transfer process studied, the core actors in policy transfers, and the inhibiting factors in the policy transfer process studied. Unsmooth policy transfers occurred in this case, dominated by the influence of political parties, and only after analyzing secondary data that appeared in the public sphere. Further research is needed to examine more deeply the political dynamics that occur in the process of converting Conventional Nagari banks into Sharia Nagari Banks.
Disaster Mitigation in a World Heritage City: BPBD’s Strategy to Deal with Landslides in Sawahlunto, UNESCO Site Purnama, Tirza Haqia; Putera, Roni Ekha; Koeswara, Hendri
Journal Public Policy Vol 11, No 2 (2025): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v11i2.11364

Abstract

This study analyzes the landslide mitigation strategy by the Regional Disaster Management Agency (BPBD) in Sawahlunto, which faces high landslide risks due to steep topography, land use changes, and high rainfall. Using a descriptive qualitative approach, data were collected through interviews, observations, and document analysis. The findings show that while BPBD has implemented strategies such as the Disaster Resilient Village program and community socialization, their effectiveness remains limited. Challenges include low community awareness, budget constraints, inadequate infrastructure like early warning systems, and weak coordination among Regional Apparatus Organizations (OPDs). Non structural mitigation is hindered by a lack of public understanding of preventive measures, while structural mitigation faces geographical and resource limitations. This study underscores the need for stronger cross sector collaboration and optimized infrastructure. Key recommendations include establishing a comprehensive early warning system, expanding disaster education programs, and strengthening inter agency coordination. Additionally, increasing budget allocation and integrating technology based solutions can improve mitigation efforts. The impact of this research lies in its contribution to more effective disaster mitigation policies in high risk areas, enhancing community resilience and preparedness. The findings also serve as reference for other cities facing similar challenges, providing insights into best practices for disaster risk management.
Revitalizing Urban Governance: A Comprehensive Evaluation of E-Government in Padang City's Urban Villages through the Lens of the Five Pillars E-Government Framework Rusnita, Widya Cancer; Aromatica, Desna; Putera, Roni Ekha
Journal Public Policy Vol 10, No 1 (2024): January
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v10i1.7679

Abstract

The e-Kelurahan services program is one of the leading innovative programs in Padang City, which aims to realize the convenience of essential services at the urban village. The result of research in 2022 shows that the implementation of e-kelurahan has yet to be effective, and this study is a follow up research that aims to evaluate e-Kelurahan services using Maturity e-Government Models. The evaluation model used the Five pillars of e-Government framework put forward by Fietkiewicz, Mainka & Stock in 2017, which consists of Information Dissemination, Communication, Transactions, Interoperability, and Participation. The research method used qualitative descriptive through collecting data, interviews, observation, and documentation. According to the findings of the study, that four pillars must still be fulfilled. communication pillar through the website that is not presented to the public, the transaction pillar has decreased function because the community can no longer submit letters online, interoperability is not fulfilled because integration with Dukcapil is interrupted and the participation pillar of e-Kelurahan utilization is not used for more democratic things. The Government of Padang City has only reached the stage of providing online service applications to produce the documents. The weakness of this theory is that the analysis only focuses on website development, ignoring other factors such as organization, resources, and supervision, which are also implementation problems.
Strategi Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Painan Dalam Meningkatkan Pendapatan Pajak Kendaraan Bermotor di Kabupaten Pesisir Selatan Melyani, Ratih Sri; Koeswara, Hendri; Putera, Roni Ekha; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 2 No. 1 (2022): JIEE Juni 2022
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/yee5d567

Abstract

This study describes  the implementation of the SAMSAT Painan office strategy in increasing motor vehicle tax revenues in Pesisir Selatan Regency. This research is motivated by the motor vehicle tax as a source of regional income which contributes quite a lot to the regional income of Pesisir Selatan Regency. According to the regulation of the Governor of West Sumatra Number 69 of 2014 concerning regional tax revenue sharing, districts in West Sumatra receive 30% of the realization of PKB revenues they collect. This research is important because of the low compliance of taxpayers in Pesisir Selatan Regency. This study uses the theory proposed by kotten which consists of organizational strategy, program strategy, resource strategy and institutional strategy. The method used in this research is a descriptive qualitative method with data collection techniques, namely interviews, observation and documentation. The selection of informants was carried out by a purposive sampling method. The results showed that the SAMSAT Painan office strategy in increasing PKB Revenue in Pesisir Selatan Regency had been going well and had implemented all types of strategies proposed by kotten. Although in the implementation there are several types of strategies that do not work well, such as the implementation of the program which is still uneven, the lack of creative human resources in running the program, especially for UPTD and the lack of facilities and infrastructure provided for taxpayers in paying motor
Strategi Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Painan Dalam Meningkatkan Pendapatan Pajak Kendaraan Bermotor di Kabupaten Pesisir Selatan Melyani, Ratih Sri; Koeswara, Hendri; Putera, Roni Ekha; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 2 No. 1 (2022): JIEE Juni 2022
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/yee5d567

Abstract

This study describes  the implementation of the SAMSAT Painan office strategy in increasing motor vehicle tax revenues in Pesisir Selatan Regency. This research is motivated by the motor vehicle tax as a source of regional income which contributes quite a lot to the regional income of Pesisir Selatan Regency. According to the regulation of the Governor of West Sumatra Number 69 of 2014 concerning regional tax revenue sharing, districts in West Sumatra receive 30% of the realization of PKB revenues they collect. This research is important because of the low compliance of taxpayers in Pesisir Selatan Regency. This study uses the theory proposed by kotten which consists of organizational strategy, program strategy, resource strategy and institutional strategy. The method used in this research is a descriptive qualitative method with data collection techniques, namely interviews, observation and documentation. The selection of informants was carried out by a purposive sampling method. The results showed that the SAMSAT Painan office strategy in increasing PKB Revenue in Pesisir Selatan Regency had been going well and had implemented all types of strategies proposed by kotten. Although in the implementation there are several types of strategies that do not work well, such as the implementation of the program which is still uneven, the lack of creative human resources in running the program, especially for UPTD and the lack of facilities and infrastructure provided for taxpayers in paying motor
Effectiveness of the OSSRBA (Online Single Submission Risk Based Approach) System in Business Licensing Services in Payakumbuh City DPMPTSP Zahara, Anisa; Kabullah, Muhammad Ichsan; Putera, Roni Ekha; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 3 No. 2 (2023): Desember 2023
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/87y17s52

Abstract

OSS RBA is a digital-based application that is used as a means of issuing licensing documents for community business activities. The problem behind this research is that the OSS RBA system cannot be implemented optimally due to limitations in both the application, service providers, and the public when using OSS RBA. Research objective: to determine the effectiveness of the RBA OSS system in business licensing services at the Payakumbuh City Investment and One-Stop Integrated Services Service. Research method: descriptive with a qualitative approach. Using the theory of e-government effectiveness by Timothy Dolan, namely the Six-Dimensional Assessment Tool (6 DAT), Results/Findings: The results of this research indicate that the OSS RBA system in Payakumbuh City is still not effective. Several indicators have been met, such as a good security system, an integrated database, and application updates. However, there are still shortcomings that can be seen from the limited means of communication, lack of information regarding coordination between parties involved in the OSS RBA, low understanding of technical OPD regarding the verification process, interactivity that is still limited, the performance of government licensing services that is not yet visible, and public feedback in providing assessments on the licensing process for the OSS RBA system that is not yet available. This causes the use of the OSS RBA system in society to be not optimal, so the OSS RBA system is still at a transition stage from the old method to the new method.
Effectiveness of the OSSRBA (Online Single Submission Risk Based Approach) System in Business Licensing Services in Payakumbuh City DPMPTSP Zahara, Anisa; Kabullah, Muhammad Ichsan; Putera, Roni Ekha; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 3 No. 2 (2023): Desember 2023
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/87y17s52

Abstract

OSS RBA is a digital-based application that is used as a means of issuing licensing documents for community business activities. The problem behind this research is that the OSS RBA system cannot be implemented optimally due to limitations in both the application, service providers, and the public when using OSS RBA. Research objective: to determine the effectiveness of the RBA OSS system in business licensing services at the Payakumbuh City Investment and One-Stop Integrated Services Service. Research method: descriptive with a qualitative approach. Using the theory of e-government effectiveness by Timothy Dolan, namely the Six-Dimensional Assessment Tool (6 DAT), Results/Findings: The results of this research indicate that the OSS RBA system in Payakumbuh City is still not effective. Several indicators have been met, such as a good security system, an integrated database, and application updates. However, there are still shortcomings that can be seen from the limited means of communication, lack of information regarding coordination between parties involved in the OSS RBA, low understanding of technical OPD regarding the verification process, interactivity that is still limited, the performance of government licensing services that is not yet visible, and public feedback in providing assessments on the licensing process for the OSS RBA system that is not yet available. This causes the use of the OSS RBA system in society to be not optimal, so the OSS RBA system is still at a transition stage from the old method to the new method.
Padang Panjang City Inspectorate Strategy in Handling Community Complaints and Aspirations Through the Guardian Reporting Service Halim, Muhammad Ajri; Putera, Roni Ekha; Kusdarini, Kusdarini; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 3 No. 2 (2023): Desember 2023
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/31vcpy29

Abstract

This research is motivated by the desire of the Padang Panjang City Government in realizing the achievement of the third mission of the city government which reads Improving responsive, innovative, and participatory governance. However, this will not be possible without joint efforts between the city government and the community, so that the government through the Padang Panjang Mayor Regulation Number 45 of 2020 concerning Guidelines for Management of Public Complaints Through Guardian Reporting Services in the Padang Panjang City Government, the Lapor Wali program was formed with the hope become a means of government in responding to the needs of conveying the aspirations of the people of Padang Panjang City. In this study, the theory used is strategy theory by Kotten. The method used is descriptive qualitative, with data collection techniques using interviews, documentation, and observation. The selection of informants was carried out using a purposive sampling technique. The results of this study conclude the strategy of the Padang Panjang Inspectorate in dealing with complaints and aspirations of the community through the guardian's report service has been carried out well although there are still some obstacles in handling it such as the inspectorate's communication with the related OPD is still not optimal.
Padang Panjang City Inspectorate Strategy in Handling Community Complaints and Aspirations Through the Guardian Reporting Service Halim, Muhammad Ajri; Putera, Roni Ekha; Kusdarini, Kusdarini; Putra, Roni Ekha
Jurnal Ilmiah Ekotrans & Erudisi Vol. 3 No. 2 (2023): Desember 2023
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/31vcpy29

Abstract

This research is motivated by the desire of the Padang Panjang City Government in realizing the achievement of the third mission of the city government which reads Improving responsive, innovative, and participatory governance. However, this will not be possible without joint efforts between the city government and the community, so that the government through the Padang Panjang Mayor Regulation Number 45 of 2020 concerning Guidelines for Management of Public Complaints Through Guardian Reporting Services in the Padang Panjang City Government, the Lapor Wali program was formed with the hope become a means of government in responding to the needs of conveying the aspirations of the people of Padang Panjang City. In this study, the theory used is strategy theory by Kotten. The method used is descriptive qualitative, with data collection techniques using interviews, documentation, and observation. The selection of informants was carried out using a purposive sampling technique. The results of this study conclude the strategy of the Padang Panjang Inspectorate in dealing with complaints and aspirations of the community through the guardian's report service has been carried out well although there are still some obstacles in handling it such as the inspectorate's communication with the related OPD is still not optimal.
Co-Authors Adinata, Muhammad Andri Afdal Rizki Agnes Erva Yuningsih Ahmad Rusdi Ahmad Zikri Ahmad, Taufani Aidinil, Aidinil Zetra Aldaty, Lingga Septin Aldelano Azre, Ilham Alhadi, Zikri Alifya , Falina Alifya, Falina Aliza, Rhevi Ana Ocsevani Andika, Rhoma Andre Gunawan Andri Rusta Angraini, Suci Aranzi Eriza Ardiansah, Ardiansah Ardiyanto, Yoga Bagas Arfita, Sintari Arifman Zebua Aryani, Ria Asrinaldi Asrinaldi Asrinaldi, Asrinaldi Asrinaldi Aurora Virgonia Niswar Azhari Muhammad Hadi Putra Azmaineti Fadila Azna Yusra Sylviana Bestari, Ibnu Chalid Bherry Tinanto Bherry Tinanto Billy Febrima Hidayat Bobby J Yuri Bobi Rizki Ananda Cecilya Asmarani Oka Putri Cici Safitri Cici Safitri Cinditha Fianda Citra Dwi Putri Dachi, Theofilus Debby Putri Pratama Debby Putri Pratama Debby Putri Pratama Desna Aromatica Difatria Nurdin Edi Hasyimi Edi Hasymi Eka Putra Engga Lift Irwanto Engga Lift Irwanto Erien Sri Wahyuni Eriza, Aranzi Erman Syarif Fahdea Medina Maharani Fahri Septiawan Fajar Noor Ramadhian Fajria, Resti Fathani, Aqil Teguh Felas Boniara Fery Adrianus Fery Anggara Firanda Catriona Firdaus Firdausi, Fakhri Ahmad Friska Friska Gungnaidi, Afril Haeruddin Haeruddin Halim, Muhammad Ajri Hamdan Hamdan Hamdan Handrian, Eko Harry Rahman Syafnil Hasymi, Edi Hazid Jalma Hendri Koeswara Heru Nurasa Hidayatul Fajri Hs, Putri Hidayah Husna, Nisa Ul Ilham Adelano Azre Ilham Aldelano Azre Ilham Havifi Ilham Suhendri Indah Rohani Indraddin Irawati Irawati Irawati Irawati IRAWATI, IRAWATI Irwanto, Engga Lift Jendrius Jendrius Kardina, Mutia Karnedi Karnedi Karnedi Karnedi, Karnedi Kriswanto Sijabat Kusdarini Kusdarini Kusdarini, Kusdarini Lusi Puspika Sari Madeleine Cania Mahendra, Rangga Vikri Maisy Triwahyuni Marwansyah Marwansyah Melati Sukma Melyani, Ratih Sri Mesa Fadila Mi'ra Jinas Husna Miftahul Syafira Miko, Alfan Mira Susanti Misnar Sitriwanti Mohamed, Nabila Mohamed, Nabilaa Muh Ajri Halim Muhammad Habibi Ezyoni Muhammad Ichsan Kabullah Muhammad Riski Ilahi, Muhammad Riski Mulyani, Siti Rizka Mutia Kardina Mutia Reni Mutia Reni Nabilla Nabilla Nabilla Nabilla Nabilla Nabilla Nastasya Aisya Putri Naziva Amanda Putri Nelvia Gusdiva Ni Made Ary Widiastini Ni Putu Mahya Hasinu Darapalgia Nia Audia Nia Audia Nila Wahyuni Ningsih, Dina Gustia Niswar, Aurora Virgonia Novira Rahmayuni Nugi Alindro Nurhida Hayani Nurian Endah Dwi S Nurian Endah Dwi S Nurjannah, Ulva Nurmaitasari Nursyabani Nursyabani Oktarizal Vandhika Ory Riandini Pebnita, Weni Pratama, Debby Putri Prenadia Paramita Prianka, Marselia Febi Purnama, Tirza Haqia Putri A, Oktariza Putri Febri Wialdi Putri Febri Wialdi Putri Febri Wialdi Putri, Cecilya Asmarani Oka Putri, Indah Adi Putri Febri  Wialdi Rahmat Saleh Rahmat Saleh Ramadesi, Alfi Ramadhian, Fajar Noor Ratih Ratih Ratih Sri Melyani Reonal, Anggy Resti Fajria Resti Fajria Resti Helfia Restumy Amri Rhevi Aliza Ria Ariany Ria Ariany Ria Ariyani Riandini, Ory Rico Candra Rifki Dermawan Rini Rahayu Rizka Khairunnisa Rizky Setiawan S Robi Eka Putra Rosa, Siti Annisa Silvia Roza Liesmana Roza Maika Putri Rozidateno P Hanida Rozidateno Putri Hanida Safitri, Cici Sari Nurul Fadhilah Sari Nurul Fadhilah Sari, Cynthia Aprilla Shellya Salsabila Sikaraja, Aban Barnabas Sintari Arfita Sintya Trifira Sintya Trifira Siti Annisa Silvia Rosa Siti Rizka Mulyani Suci Angraini Suci Angraini Suci Suci Ramadhani Sukma Sukma Sumarsyah, Wilda Survio Dilla Susilowati, Gabriella Sutan Riska Tuanku Kerajaan Suwandi, Irwan Syafer, Erdimen Syamsurizaldi Syamsurizaldi Syofiana, Wahyu Taufani Ahmad Taufik Hidayat Tengku Rika Valentina Tio Pradena Putra Tirza Haqia Purnama Tirza Haqia Purnama Tirza Haqia Purnama Triana Anggun Triola Ramadhan Tuanku Kerajaan, Sutan Riska Ulfah, Sarah Rahma Billa Vany Anathasyia Viqda Vina Lucyianaa Vovi Ratna Qori Wahyuni, Erien Sri Weni Artitantia Weni Pebnita Westi, Viva Wewen Kusumi Rahayu Wibowo, Totok Hari Widya Cancer Rusnita Wike Yuliana Wulandari, Alifa Yamsasni, Yamsasni Yoga Bagas Ardiyanto Yogi Suprayogi Sugandi Yola Amanda Putri Yolla Yulia Cahyani Yoserizal Yoserizal Yoserizal Yoserizal Yoserizal, Yoserizal - Yossa Fitria Yulia Ningsih Yulistivira, Armilita Yusril, Rahma Betri Zahara, Anisa Zebua, Arifman Zetra, Aidinil Zetra, Aidinil