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Roni Ekha Putera
Administrasi Publik, Universitas Andalas
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Peran Civil Society dalam Perumusan RPJPD Provinsi Sumatera Barat 2025-2045 Marwansyah, Marwansyah; Zetra, Aidinil; Ekha Putera, Roni
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.354

Abstract

The drafting of the 2025–2045 West Sumatra Provincial Long-Term Development Plan (RPJPD) requires the substantive involvement of civil society organizations (CSOs) to ensure democratic, high-quality, and sustainable development planning. The role of CSOs is important given the strong socio-cultural character of West Sumatra, particularly the value of “bulek aia dek mufakat” which emphasizes deliberation in decision-making. This study aims to analyze the role of CSOs in the agenda for drafting the 2025–2045 West Sumatra Provincial RPJPD. The method used is qualitative research with an intrinsic case study approach. Informants were selected using purposive sampling, while data analysis was conducted based on the informants' perspective (emic) validated through data triangulation. The researcher used policy advocacy theory in this study. The results show that the role of CSOs in the formulation of the RPJPD can be divided into three categories: zero participation, token participation, and delegated participation. The findings show that most CSOs still have a low level of participation, while substantive participation is only carried out by a handful of CSOs. Of the forty-three (43) organizations invited, only about five (5) CSOs are officially registered with the West Sumatra Provincial Kesbangpol Agency. In general, the role of CSOs in regional development planning is not yet optimal and is still normative-administrative in nature, Meanwhile, CSOs are required to increase their advocacy capacity in order to defend the public interest and ensure that their ideas are integrated into planning documents, particularly the 2025–2045 West Sumatra RPJPD.
Efektivitas Teknologi OSS dalam Peningkatan Pelayanan Publik di DPMPTSP Kabupaten Pasaman Barat Sebastian, Dhanny; Zetra, Aidinil; Ekha Putera, Roni
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 3 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i3.355

Abstract

Online Single Submission (OSS) is a digital-based licensing system designed to simplify and accelerate public service delivery. In West Pasaman Regency, OSS is mandatory for business actors with significant investment values. However, its implementation continues to face several challenges, including low digital literacy among users, limited system integration across government agencies, and service delivery that does not meet established time standards. These issues have generated dissatisfaction and resistance from service users. This study aims to evaluate the effectiveness of OSS utilization in public service delivery at the Investment and One-Stop Integrated Service Office (DPMPTSP) of West Pasaman Regency and to identify the factors hindering its implementation. The research adopts a qualitative descriptive approach, employing in-depth interviews, documentation, and field observations. Data analysis is conducted using the Technology Acceptance Model (TAM 1) proposed by Fred Davis (1989), focusing on perceived usefulness and perceived ease of use. Informants were selected through purposive sampling, involving 14 representatives from service users and relevant government agencies. The findings reveal that OSS has not been implemented effectively. The system is perceived as providing limited benefits and being difficult to use, particularly for small business actors. These constraints have led to low levels of trust and system utilization. Enhancing OSS effectiveness requires technical improvements, increased digital literacy, and stronger institutional support.
ANALYSIS OF PUBLIC SERVICE QUALITY FOR VULNERABLE GROUPS AT THE INVESTMENT AND ONE-STOP INTEGRATED SERVICES OFFICE OF BALIKPAPAN CITY, EAST KALIMANTAN Revi Citrawaty Hs.; Milwan; Roni Ekha Putera
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 1 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.18464776

Abstract

This study aims to analyze the implementation of public services for vulnerable groups at the Balikpapan City Investment and One-Stop Integrated Services Agency (DPMPTSP). Vulnerable groups include people with disabilities, the elderly, pregnant women, and low-income communities, who often face various obstacles in accessing public services. This study used a qualitative approach with descriptive-analytical methods. Data collection was conducted through in-depth interviews with DPMPTSP officers, vulnerable groups, and relevant stakeholders, direct observation of the service process, and analysis of documents related to public service policies. The results indicate that the Balikpapan City DPMPTSP has implemented several service innovations, such as priority counters and online services, to facilitate vulnerable groups. However, several obstacles remain, such as limited human resources who understand the special needs of vulnerable groups, infrastructure that is not yet fully disability-friendly, and a digital divide that impacts access to online services. This study recommends increasing human resource capacity through sensitivity training for vulnerable groups, improvements to physical and digital infrastructure, and collaboration with community organizations to ensure inclusive and equitable public services. Implementing these recommendations is expected to improve the quality of public services and ensure that vulnerable groups' rights to access public services are fulfilled.
Innovation, Competency and Public Satisfaction in Indonesia’s Emergency Medical Services: A Study of Semarang’s “Ambulan Hebat” Mulajaya, R. Permadi; Christiani, Charis; Putera, Roni Ekha
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.68504

Abstract

This study examines the effects of public service innovation and frontline employee performance competency on public satisfaction with Semarang’s “Ambulance Hebat” emergency service in Indonesia. The study situates itself within ongoing administrative reform efforts and the growing public demand for inclusive and responsive healthcare. A quantitative design was employed using survey data from 70 respondents associated with the Ambulance Hebat service at the Semarang Health Office. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to assess both the measurement and structural models. The measurement model demonstrates satisfactory reliability and convergent validity for the constructs of public service innovation, performance competency, and public satisfaction, while variance inflation factor (VIF) values indicate no multicollinearity concerns. Structural results indicate that public service innovation has a moderate, statistically significant effect on public satisfaction, whereas performance competency has a smaller yet significant effect. Together, these predictors explain 58.1% of the variance in public satisfaction, and the model exhibits strong predictive relevance. Substantively, publics respond positively to tangible innovations in service design and delivery and perceive the program’s technical and interpersonal competencies as credible markers of service quality. The findings suggest sustaining satisfaction in emergency healthcare requires complementary strategies: continuous refinement of service innovations alongside systematic investments in frontline capability and training, communication enhancement and performance management.
The Relationship Between Leadership and Integrity: A Systematic Review and Meta-Analysis Roni Ekha Putera; Nika Saputra; Edi Hasymi; Aqil Teguh Fathani; Tengku Rika Valentina; Nabilaa Binti Mohamed; Tirza Haqia Purnama
Journal of Social and Policy Issues Vol. 6 No. 1 (2026): January - March
Publisher : Pencerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58835/jspi.v6i1.571

Abstract

This study reviews how integrity is conceptualized and evidenced in leadership research and clarifies what is known about its outcomes and mechanisms. Guided by PRISMA 2020, we searched Scopus for English, peer‑reviewed journal articles (2011–2022). After duplicate removal, screening, and eligibility checks, 67 articles were appraised with an adapted quality checklist and synthesized via descriptive mapping and thematic analysis. The literature clusters into twelve streams, dominated by leader behavioral integrity and ethical leadership. Across sectors, integrity is most consistently associated with follower trust, work engagement, and performance, often through transparent communication and psychological safety. Yet conceptual ambiguity remains because integrity is alternately treated as word–deed alignment, virtue‑based wholeness, and follower attributions. We propose an integrative framework linking these views to influence theories and identify gaps: limited longitudinal and multilevel evidence, weak cross‑cultural measurement, and underdeveloped connections to governance and anti‑corruption outcomes. Practical implications are offered for integrity‑based leadership development and accountability systems. The review also highlights boundary conditions (sector and culture) and outlines a focused agenda for future meta‑analytic and policy-relevant research.
Co-Authors Adelirandy, Okky Adinata, Muhammad Andri Afdal Rizki Agnes Erva Yuningsih Ahmad Rusdi Ahmad Zikri Ahmad, Taufani Aidinil, Aidinil Zetra Aldaty, Lingga Septin Aldelano Azre, Ilham Alhadi, Zikri Alifya , Falina Alifya, Falina Aliza, Rhevi Ana Ocsevani Andika, Rhoma Andre Gunawan Andri Rusta Angraini, Suci Aqil Teguh Fathani Aranzi Eriza Ardiansah, Ardiansah Ardiyanto, Yoga Bagas Arfita, Sintari Arifman Zebua Aryani, Ria Asrinaldi Asril Asrinaldi Asrinaldi Asrinaldi, Asrinaldi Asrinaldi Aurora Virgonia Niswar Azhari Muhammad Hadi Putra Azmaineti Fadila Azna Yusra Sylviana Bestari, Ibnu Chalid Bherry Tinanto Bherry Tinanto Billy Febrima Hidayat Bobby J Yuri Bobi Rizki Ananda Cecilya Asmarani Oka Putri Charis Christiani Charis Christiani Cici Safitri Cici Safitri Cinditha Fianda Citra Dwi Putri Dachi, Theofilus Debby Putri Pratama Debby Putri Pratama Debby Putri Pratama Desna Aromatica Difatria Nurdin Edi Hasyimi Edi Hasymi Edi Hasymi Edo Syahputra Jamal Eka Putra Engga Lift Irwanto Engga Lift Irwanto Erien Sri Wahyuni Eriza, Aranzi Erman Syarif Fachrur Rozi Fahdea Medina Maharani Fahri Septiawan Fajar Noor Ramadhian Fajria, Resti Fathani, Aqil Teguh Febrima Hidayat, Billy Felas Boniara Fery Adrianus Fery Anggara Firanda Catriona Firdaus Firdausi, Fakhri Ahmad Friska Friska Gungnaidi, Afril Haeruddin Haeruddin Halim, Muhammad Ajri Hamdan Hamdan Hamdan Handrian, Eko Harry Rahman Syafnil Hasymi, Edi Hazid Jalma Hendri Koeswara Heru Nurasa Hidayatul Fajri Hs, Putri Hidayah Husna, Nisa Ul Ilham Adelano Azre Ilham Aldelano Azre Ilham Havifi Ilham Suhendri Indah Rohani Indraddin Irawati Irawati Irawati Irawati IRAWATI, IRAWATI Irwanto, Engga Lift Jendrius Jendrius Julianti, Indah Cikita Kardina, Mutia Karnedi Karnedi Karnedi Karnedi, Karnedi Kriswanto Sijabat Kusdarini Kusdarini Kusdarini, Kusdarini Lusi Puspika Sari Madeleine Cania Mahendra, Rangga Vikri Maisy Triwahyuni Marwansyah Marwansyah Marwansyah, Marwansyah Melati Sukma Melyani, Ratih Sri Mesa Fadila Mi'ra Jinas Husna Miftahul Syafira Miko, Alfan Milwan, Milwan Mira Susanti Misnar Sitriwanti Mohamed, Nabila Mohamed, Nabilaa Muh Ajri Halim Muhammad Habibi Ezyoni Muhammad Ichsan Kabullah Muhammad Riski Ilahi, Muhammad Riski Mulajaya, R. Permadi Mulyani, Siti Rizka Mutia Kardina Mutia Reni Mutia Reni Nabilaa Binti Mohamed Nabilla Nabilla Nabilla Nabilla Nabilla Nabilla Nastasya Aisya Putri Naziva Amanda Putri Nelvia Gusdiva Nguyen Thi Thuy Ngan Ni Made Ary Widiastini Ni Putu Mahya Hasinu Darapalgia Nia Audia Nia Audia Nika Saputra Nila Wahyuni Ningsih, Dina Gustia Niswar, Aurora Virgonia Novira Rahmayuni Nugi Alindro Nurhida Hayani Nurian Endah Dwi S Nurian Endah Dwi S Nurjannah, Ulva Nurmaitasari Nursyabani Nursyabani Oktarizal Vandhika Ory Riandini Pebnita, Weni Pratama, Debby Putri Prenadia Paramita Prianka, Marselia Febi Purnama, Tirza Haqia Putri A, Oktariza Putri Febri Wialdi Putri Febri Wialdi Putri Febri Wialdi Putri, Cecilya Asmarani Oka Putri, Indah Adi Putri Febri  Wialdi Rahmat Saleh Rahmat Saleh Ramadesi, Alfi Ramadhian, Fajar Noor Ratih Ratih Ratih Sri Melyani Reonal, Anggy Resti Fajria Resti Fajria Resti Helfia Restumy Amri Revi Citrawaty Hs. Rhevi Aliza Ria Ariany Ria Ariany Ria Ariyani Riandini, Ory Rico Candra Rifki Dermawan Rini Rahayu Rizka Khairunnisa Rizky Setiawan S Robi Eka Putra Roni Saputra, Roni Rosa, Siti Annisa Silvia Roza Liesmana Roza Maika Putri Rozidateno P Hanida Rozidateno Putri Hanida Safitri, Cici Sari Nurul Fadhilah Sari Nurul Fadhilah Sari, Cynthia Aprilla Sebastian, Dhanny Shellya Salsabila Sikaraja, Aban Barnabas Sintari Arfita Sintya Trifira Sintya Trifira Siti Annisa Silvia Rosa Siti Rizka Mulyani Suci Angraini Suci Angraini Suci Suci Ramadhani Sukma Sukma Sumarsyah, Wilda Survio Dilla Susilowati, Gabriella Sutan Riska Tuanku Kerajaan Suwandi, Irwan Syafer, Erdimen Syamsurizaldi Syamsurizaldi Syofiana, Wahyu Taufani Ahmad Taufik Hidayat Tengku Rika Valentina Tio Pradena Putra Tirza Haqia Purnama Tirza Haqia Purnama Tirza Haqia Purnama Triana Anggun Triola Ramadhan Tuanku Kerajaan, Sutan Riska Ulfah, Sarah Rahma Billa Vany Anathasyia Viqda Vina Lucyianaa Vovi Ratna Qori Wahyuni, Erien Sri Weni Artitantia Weni Pebnita Westi, Viva Wewen Kusumi Rahayu Wibowo, Totok Hari Widya Cancer Rusnita Wike Yuliana Wulandari, Alifa Yamsasni, Yamsasni Yoga Bagas Ardiyanto Yogi Suprayogi Sugandi Yola Amanda Putri Yolla Yulia Cahyani Yoserizal Yoserizal Yoserizal Yoserizal Yoserizal, Yoserizal - Yossa Fitria Yulia Ningsih Yulistivira, Armilita Yusril, Rahma Betri Zahara, Anisa Zebua, Arifman Zetra, Aidinil Zetra, Aidinil Zulfarayani, Egi