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Strategi Mempertahankan Loyalitas Pelanggan bagi Pebisnis Kuliner di Palembang Melalui TARRESOPEM Hakimah, Yusro; Suprani, Yun; Said, Muhammad; Muharam, Akbar Malik
Reswara: Jurnal Pengabdian Kepada Masyarakat Vol 6, No 2 (2025)
Publisher : Universitas Dharmawangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46576/rjpkm.v6i2.6177

Abstract

Palembang merupakan salah satu kota yang memiliki beragam kuliner lezat dan unik. Salah satu kuliner khas Kota Palembang yang memiliki keunikan tersendiril yaitu: model. Model terbuat dari ikan giling.  Salah satu penjualnya adalah Pak Slamet, sehingga gerobak penjualannya disebut model Slamet. Pak Slamet sebagai mitra memiliki 12 gerobak tersebar di Palembang dan memiliki ribuan pelanggan. Akhir-akhir ini jumlah pelanggan yang loyal mengalami penurunan. Penjualan model Slamet di daerah kampus bulan Agustus mengalami penurunan cukup signifikan, seharusnya terjadi peningkatan penjualan karena adanya event perayaan hari kemerdekaan. Untuk memenangkan persaingan, Pak Slamet perlu mempertahankan pelanggan yang loyal dan menambah pelanggan baru. Tujuan PKM ini untuk memberi pengetahuan kepada mitra mengenai pentingnya mempertahankan loyalitas pelanggan, berdasarkan teori dan hasil penelitian yang telah dilakukan oleh peneliti sebelumnya. Penyuluhan menggunakan power point dan tanya jawab. Metode diperkenalkan ke mitra melalui TARRESOPEM. Dalam pelatihan, diberikan materi cara melakukan pelayanan cepat, kesopanan memberi pelayanan, empati, menjaga kebersihan, lokasi dan tempat usaha, pelanggan loyal, rasa makanan, pemasaran, kelembagaan dan manajemen. Hasil evaluasi PKM menunjukkan terjadi peningkatan jumlah pelanggan mitra sebesar 86,7% setelah mempertahankan loyalitas pelanggan, peningkat jumlah produksi sebesar 86,7% dengan menerapkan kualitas pelayanan yang lebih baik. Pemahaman lokasi penjualan meningkat 100% setelah menerapkan letak lokasi yang mudah dijangkau dan membuat tempat usaha lebih menarik, pemahaman mengenai rasa dari makanan mitra sebesar 100% dengan menambah varian dan rasa dari model yang dijual di setiap gerobak, peningkatan dalam melayani pelanggan dan pemahaman menjaga kebersihan tempat berjualan sebesar 86,7%. peningkatan dalam pemahaman pemasaran sebesar 100% setelah menerapkan pemasaran digital, Model Slamet mampu meningkatkan kerjasama dengan mitra lain dalam pemasaran sebesar 86,7%. Pak slamet dan tim untuk terus melakukan inovasi dalam membuat varian model dan melalukan kerjasama terhadap lembaga-lembaga lain dan memperhatikan event-event yang ada
Kinetics Approach of Biodegradation of Petroleum Contaminated Soil by using Indigenous Isolated Bacteria Yudono, Bambang; Said, Muhammad; Sabaruddin, .; Napoleon, Adipati; Fanani, Zainal
JOURNAL OF TROPICAL SOILS Vol. 16 No. 1: January 2011
Publisher : UNIVERSITY OF LAMPUNG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5400/jts.2011.v16i1.33-38

Abstract

The bioremediation of petroleum contaminated soil was investigated using a microscale Landfarming. The Indigenousbacteria, Pseudomonas pseudoalcaligenes, Bacillus megaterium, and Xanthobacter autotrophicus were isolated from the contaminated sites Sungai Lilin Jambi Pertamina Ltd and used further in the bioremediation experiments. The biodegradation rates of petroleum contaminated soil in the presence of the isolated bacteria were studied by using the chemical kinetics approach. The reaction orders were studied by using the differential method and the reaction rate constants were studied by using the integral method. The results showed that the reaction orders were 1.0949, 1.3985, 0.8823, and the reaction rate constants were 0.0189, 0.0204, 0.0324 day-1, respectively. Considering the values of reaction orders and reaction rate constants, the biodegradation rate of contaminated soil by usingeach bacteria had significantly different value; Xanthobacter Autotrophicus bacteria could degrade the petroleumoil sludge fastest than the others.Keywords: Biodegradation, indigenous bacteria, kinetics, petroleum oil
Qur’anic Interpretation among Sasak Muslims across Communities, Theologies, and Ideological Conflicts Taufiq, Muhammad; Said, Muhammad
Jurnal Studi Ilmu-ilmu Al-Qur'an dan Hadis Vol. 26 No. 2 (2025): Juli
Publisher : UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/qh.v26i2.6287

Abstract

The Sasak Muslim community in Lombok, Indonesia has a long history of interpreting the Qur’an in ways that reflect their unique social and cultural setting—especially through oral traditions and communal religious practices that date back to the 16th century. Despite this, most studies on Islam in Lombok have focused mainly on rituals, teachings, or the sociocultural differences between Islam Wetu Telu and Waktu Lima. What often gets overlooked is how these communities actually make sense of the Qur’an, and how their interpretations influence their religious identity or even contribute to tensions between groups. This study addresses that gap by looking closely at how Qur’anic interpretation works on the ground among Sasak Muslims. Using a qualitative approach—through field observations, in-depth interviews, and document analysis—this research explores how different forms of tafsir have emerged within the Wetu Telu and Waktu Lima communities. It finds that Wetu Telu Muslims built their religious identity through oral interpretation, delivered by early preachers in simple, local language during the initial spread of Islam in Lombok at the end of the 16th century. Their approach tends to be flexible, adapting Qur’anic teachings to local traditions and values. In contrast, Waktu Lima Muslims developed a more textual and orthodox form of tafsir, rooted in classical Arabic commentaries brought home by Sasak scholars (tuan guru) who studied in the Middle East. They institutionalized this knowledge in pesantren, turning them into canters of formal Islamic learning. This study contributes to the growing field of tafsir studies by expanding the focus beyond written texts, showing that interpretation can also be oral, social, and embedded in everyday religious life. By comparing local and textual models of tafsir, this research offers a new way to understand how the authority of interpretation is shaped—and contested—within the diverse landscape of Indonesian Islam.
PENGARUH KEPEMIMPINAN, KOMITMEN ORGANISASI, DAN KOMPENSASI TERHADAP KINERJA DOSEN POLITEKNIK PARIWISATA MAKASSAR DALAM MELAKSANAKAN TRI DARMA PERGURUAN TINGGI Said, Muhammad; Said, Muhammad Ide; Jam'an, Andi
COMPETITIVENESS Vol. 9 No. 2 (2020): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v9i2.4733

Abstract

This study aimed to determine and analyze the influence of leadership, organizational commitment, and compensation on the performance of lecturers as well as to find out and analyze the influence of the dominant variables effecting the Performance of Makassar Tourism Polytechnic Lecturer in implementing Higher Education Tridarma.. The study was conducted at the Makassar Tourism Polytechnic for three months, from January 2019 - March 2019 with a population were 78 people, because the population is small, this study applied the census method. The samples taken were all members of the existing population. The questionnaire was given to all 78 lecturers of the Makassar Tourism Polytechnic. The analytical method used in this study was a quantitative descriptive method, with a double regression test preceded by conducting a validity and reliability test of the question items for each variable and assumption test. The results of this study indicate that: 1) Leadership has no significant positive influence on performance with P = 0.947> 0.05 with a coefficient value of 0.013, this coefficient indicates that the leadership model applied to Makassar Tourism Polytechnic has not been able to improve the performance of Makassar Tourism Polytechnic lecturers in implementing Higher Education Tridarma; 2) Organizational commitment has a significant positive influence on performance with P = 0.010 <0.05 with a coefficient value of 0.535, this coefficient indicates that better the organizational commitment, the better the performance will be; 3) Compensation has a significant positive influence on performance with P = 0.001 <0.05 with a coefficient value of 0.613, this coefficient indicates that better compensation the lecturer has, the lecturer's performance will increase; and 4) Compensation with a dominant influence on the performance of this can be seen from the beta value of 0.474 greater than other variables. Keywords: Compensation.
Competitive Advantage Analysis of Mud Crab (Scylla serrata) Commodity Value Chain in Pallime Village and Pusungnge Village, Cenrana District, Bone Regency Normawati, Sitti; Wahana, Syainullah; Rini, Rini; Dahliana, Andi Besse; Suyuti DM, Yusnan; Mirna, Mirna; Nur, Muhammad; Said, Muhammad
Nekton Vol 5 No 2 (2025): (Issue In Progress)
Publisher : Politeknik Negeri Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47767/nekton.v5i2.1054

Abstract

Pallime and Pusungnge villages are key production centers for mud crabs, serving both local consumption and export markets. This study aims to assess the competitive advantage of mud crab commodities, focusing on productivity, quality, continuity, and marketable pricing. The research was conducted from May to July 2025 in Pallime and Pusungnge villages. A qualitative method was employed, utilizing both primary and secondary data collection techniques. The results indicate that in the mud crab value chain of Pallime and Pusungnge, four main actors are involved: fishers, farmers, and collectors. Female crabs consistently fetch higher prices than male crabs. The price difference between farmers and collectors to consumers indicates that collectors obtain the highest profit margins within the mud crab distribution chain. Four types of marketing channels were identified: fishers selling directly to consumers, farmers selling directly to consumers, farmers selling to collectors, and collectors selling to traders before the products reach end consumers. A subsequent SWOT analysis identified key strengths, such as supportive mangrove ecosystems; weaknesses, including limited access to modern technology; opportunities, such as domestic and export market demand; and threats, such as environmental degradation. By leveraging strengths and opportunities while addressing weaknesses and threats, the mud crab value chain can be significantly enhanced.
Hubungan perilaku pencarian pengobatan dan perawatan kaki terhadap resiko ulkus kaki diabetes di wilayah kerja puskesmas kassi-kassi kota makassar said, muhammad; Haskas, Yusran; Restika BN, Indah
Jurnal Ilmiah Mahasiswa & Penelitian Keperawatan Vol 4 No 1 (2024): Jurnal Ilmiah Mahasiswa & Penelitian Keperawatan (JIMPK)
Publisher : STIKES Nani Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35892/jimpk.v4i1.1424

Abstract

Menurut WHO (World Health Oganisation) Diabetes adalah penyakit metabolik kronis yang ditandai dengan peningkatan kadar glukosa darah (atau gula darah), yang seiring waktu menyebabkan kerusakan serius pada jantung, pembuluh darah, mata, ginjal, dan saraf. Tujuan penelitian untuk mengetahui hubungan perilaku pencarian pengobatan dan perawatan kaki terhadap resiko ulkus kaki diabetes di Puskesmas Kassi-kassi Kota Makassar. Jenis penelitian ini adalah penelitian kuantitatif dengan pendekatan Cross Sectional Study pengambilan sampel mengguanakan teknik Purposive Sampling, populasi dalam penelitian ini sebanyak 221 dengan sampel 69 responden. Pengumpulan data dilakukan menggunakan kuesioner dan di analisis dengan uji Chi-square(p<0,05) serta analisis bivariate uji Chi-square untuk mengetahui hubungan Perilaku Pengetahuan dan perawatan kaki dengan Resiko Ulkus kaki diabetes. Hasil penelitian menunjukkan bahwa ada hubungan perilaku pencarian pengobatan dengan resiko ulkus kaki diabetes mendapatkan hasil 0,003<0,05, hubungan antara pengetahuan perawatan kaki dengan resiko ulkus kaki diabetes  0,002<0,05, hubungan antara perilaku perawatan kaki dengan resiko ulkus kaki diabetes 0,000<0,05 atau ada hubungan antara perilaku pencarian pengobatan dan perawatan kaki dengan resiko ulkus kaki diabetes di wilayah kerja Puskesmas Kassi-kassi Kota Makassar. Kesimpulan yang di peroleh adalah terdapat hubungan antara perilaku pencarian pengobatan dan perawatan kaki terhadap resiko ulkus kaki diabetes di wilayah kerja Puskesmas Kassi-kassi Kota Makassar.
Pemberdayaan Masyarakat melalui Pengelolahan Bunga Telang menjadi Produk Fungsional di Desa Ulak Kerbau Baru Tanjung Raja Hasanudin, Hasanudin; Agustiarini, Vitri; Hendri, Muhammad; Said, Muhammad
Jurnal Pengabdian Pada Masyarakat Vol 10 No 3 (2025): Jurnal Pengabdian Pada Masyarakat
Publisher : Universitas Mathla'ul Anwar Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30653/jppm.v10i3.1373

Abstract

Bunga telang memiliki kandungan antosianin yang bermanfaat bagi kesehatan dan dapat dikembangkan sebagai produk fungsional yaitu produk telang jeniper, susu bunga telang dan puding bunga telang. Tujuan pengabdian masyarakat yaitu meningkatkan wawasan dan keterampilan dalam pengelolahan bunga telang sebagai produk fungsional yaitu produk telang jeniper, susu bunga telang dan puding bunga telang. Mitra dalam kegiatan ini adalah masyarakat desa Ulak Kerbau Baru yang diikuti oleh 20 orang. Kegiatan yang dilakukan meliputi pemberdayaan, penyuluhan dan pelatihan kepada masyarakat dan pemberian materi kepada mahasiswa manfaat bunga telang serta peningkatan keterampilan terkait dengan pengelolahan bunga telang sebagai produk fungsional. Evaluasi dari kegiatan pengabdian yang dilakukan adalah melihat peningkatan nilai pretest dan postest dan peningkatan keterampilan dalam pengelolahan bunga telang menjadi produk fungsional yang dapat bermanfaat bagi kesehatan. Berdasarkan nilai pretest (71,75) dan nilai postest (81) terjadi peningkatan yang berarti pengabdian masyarakat yang dilakukan ini dapat menambah wawasan dan keterapilan masyarakat desa Ulak Kerbau Baru. Butterfly pea flowers contain anthocyanins which are beneficial for health and can be developed as functional products, namely butterfly pea products, butterfly pea milk, and butterfly pea flower pudding. Community service aims to improve community insight and skills in processing butterfly pea flowers as functional products, namely butterfly pea products, butterfly pea milk, and butterfly pea flower pudding. The partners in this activity are the Ulak Kerbau Baru village community, which 20 people attend. The activities include empowerment, counseling, training the community, and providing materials to students on the benefits of butterfly pea flowers and improving skills related to processing butterfly pea flowers as functional products. Evaluation of the community service activities is to see the increase in pretest and post-test scores and the increase in skills in processing butterfly pea flowers into functional products that can benefit health. Based on the pretest value (71.75) and post-test value (81), there was a significant increase in the community service carried out, which can increase the insight and skills of the Ulak Kerbau Baru village community.
Co-Authors A. Taufik Arief Aam Rusydiana, Aam Abd. Rahman Abdul Wahab Mohammad, Abdul Adipati Napoleon Ady Mara, Ady Afreni Hamidah Agustiarini, Vitri Akbar, Firman Muhammad Abdurrohman Alfarado, Daniel Anang Wahid M.Diah Anggreini, Fevica Dwi Aprianti, Tine Ariandi, Muhammad Amir Awaliyah, Annisa Nurhikmah Bambang Yudono Bayinah, Ai Nur Bijak Riyandi Ahadito Bustan Bustan, Bustan Cendhikalistya, Gustrin Oktaviayu Dahliana, Andi Besse Danovan, Seno David Bahrin Dedi Rohendi Desnelli Desnelli Dhamayanti, Erika Dwipayana, Hendra Eddy Ibrahim Elisa Nurnawati Fatma Fauziah, Fenty Ferlinahayati Ferlinahayati Gaffar, Farida Giri Dwinanda Haqibul Mujib Hasanudin Hasanudin Hayati, Tiara Nur Heni Yohandini Hidayat, Raihan Ibrahim Ibrahim Ida Ayu Putu Sri Widnyani Ikram, Ahmad Indriyanti Izzudin, Muhammad Jam'an, Andi Jumadi Jumadi Kuswandi Kuswandi Lambang Basri Said Leily Nurul Komariah Maesarah, Aolia Miftahul Jannah Mirani, Mirani Mirna Mirna Muhammad Faisal Muhammad Faizal Muhammad Hendri Muhammad Nur Muhammad Taufiq Muhammad Yunus Muhammad, Firman Muharam, Akbar Malik Muhyin, Muhyin Nafis, Muhammad Cholil Nova Yuliasari Novia Novia Nurlailia, Umi Nurlisa Hidayati Nurusshobah, Nurusshobah Paizin, Khaerul Pardi, M. Habib Husnial Pawesty, Enik Poedji Loekitowati Hariani Pratama, Syahrul Rahmawati, Rahmawati Rasiam, Rasiam rendana, muhammad Restika, Indah RINI RINI Rizki, Widya Twiny Rizkiani, Delisa SABARUDDIN, . Sabbahatun, Sri Said, Muhammad Ide Sakmawati, Sakmawati Sakur Jaelani, Muammad Satria Jaya Priatna, Satria Jaya Selpiana, Selpiana Siti Asiah Siti Rozaimakh Sheikh Abdullah, Siti Solly Aryza Sri Mulyani Sabang Subroto Subroto Suci Wulandari Suheyanto Suheryanto Sulaiman, Adibah Suparta, Munzier Suprani, Yun - Suroso, Eddy Suswanto, Riza Eko Suyuti DM, Yusnan Syahrir, Dimas Kenn Syarif Hidayattullah, Ahmad Syarkawi, Mukhtar Thahir Tahir, Muh. Tarmizi Taufiq Hanafi , Azizan M Tsani, Musmuliadi Umiyati Umiyati, Umiyati Urmila, Rafiatul Usnawati , Ulya Vilantina, Vilantina Wahana, Syainullah Wahyudi, Ickhsanto Widia Purwaningrum Wijaya, Yonggi Yazila, Syukran Yun Suprani, Yun Yusran Haskas Yusro Hakimah, Yusro Zahra, Inas Afifah Zainal Fanani